Starbucks in St Edmundsbury

Perfect stop after a long drive, also dog friendly and there is a large toilet inside. Seating inside and out, coffee is as good as expected from Starbucks

Order a Frappuccino and a latte received two Frappuccino of which one tasted nothing like pumpkin spice at all not happy and would like a refund for this

Arrived at Starbucks. There was no queue in the cafe. There were 5 staff. 2 members chatting and laughing with a friend over the counter. 2 people serving the drive in. I stood there for 5 mins and wasn’t even acknowledged. Decided to go to Costa. Awful service.

We only went for a quick coffee. Order was given as 2 decaf lattes, 1 with caramel shot and the other as a skinny milk and vanilla. We got round to collect and was served 2 large lattes, 1 decaf caramel and the other non decaf with vanilla. So a) we were served large but wasn't actually asked the required size and b) served incorrect drink. Didn't realise until driving away and saw the sticker on the cup!

Quick and easy to get in and out with my drinks. Standard fayre for a Starbucks. Must have been early for the staff, I didn't see a single smile!

We all come across rip off places but this one takes 1st prize. A needed stop on the way to Cromer, Norfolk. Ordered 2 coffees to take away, £3.95 each. Paid by card, receipt showed £8.00!! Apparently there's a 5p per cup additional "Green levy"!! When that was pointed out by the matter or fact staff member it's hardly noticeable on the boards. Common guys we pay enough levies to safe a doomed planet without some American conglomerate fleecing us too. Next time l will take my recycled plastic travel mug and get a discount. Buyer beware

Just off the A14, got there 10 mins before they closed but the staff we happy to see us.

The usual standard of Starbucks. Good for drive thru. Parking very limited.

my order was so early because the delivery driver didn't get my complete order

Bitter/burnt coffee every time! Still won't accept cash

Great service,friendly staff, great tasting coffee, clean toilets and cafe.

Finally YES COFFEES on point and finally a friendly service with smile three new faces this morning and all was excellent 🙏🏼. Thank you so much finally after some rotten experiences recently from the regular faces with little love in making coffees

So this is meant to be a strawberries and cream..... I don't see any strawberries in this, wasted £5 for milk and ice. Won't go back there

Just been to the drive through, great quick service. Only problem is when you arrive it looks like it’s closed. Only the drive through was open which was fine, that’s what we came for, but it wasn’t obvious at all, nearly didn’t go through

I've been here twice. The first time I got the worst coffee I've ever paid for. Stone cold, and stale. Complained to Starbucks. The other day I went for the second time for a work meeting. Coffee was better but was served by the rudest and most severe staff I've encountered for years. The person I was with asked a question about a product and got told to 'just wait over there' like he was being told off at school for talking in class. Couldn't believe it. Think next time I'll just take a flask with me if dealing with coffee is too inconvenient for Starbucks.

Didn't eat, only had teas and coffees.

Never has what i want to order. So order something else only to be told after you’ve paid for it that they don’t have that either. Happens several times now. Coffee is good though.

The menu prices were wrong and they wanted to charge me more, they were very inpatient and the staff members was very arrogant!!!.

nice friendly staff and hot food and drinks, great!

Nicely tucked away. Felt clean and efficient

A young member of staff was openly very rude to my mother this morning over the intercom after she added an item to my order. Disgusting attitude problem with this coward of an employee - so whatever 'genius' hired him was clearly desperate just desperate to fill the position because god only knows how this guy still has a job! It's a huge shame, because this Starbucks had some great staff not too long ago but we definitely won't be coming back unless the new staff learn what customer service means. A review of the very basics of customer service is sorely needed after this morning's display. I could hardly believe his attitude and if my mum hadn't been in the car with me I would have called him out on it. I would advise coffee addicts to go to the Butter Market instead and avoid this place like the plague! You'd get better service at McDonalds than this place.

Always just use the drive through here. Always speedy and friendly.

The store is clean and well kept, staff can be friendly depending on who you get. Drinks are up to par, though it seems most of the staff don't know what "triple" or "quad" means....decent drinks, starbucks standard.

the white hot chocolate was only a quarter filled in a venti cup. the blonde cappuccino was only half filled in a venti.

Received completely wrong items.

I didn't get a straw but other than that everything was great

Food was nearly cold by the time it arrived as it was picked up around 40 minutes before it was delivered. Food was otherwise fine, no problem with Starbucks, only with slow delivery.

This branch doesn't take cash. It would have been nearly £11 for a coffee and roll takeaway. We walked out and went to Greggs, with sensible prices, quality food and not feeling ripped off. There's a certain snobbery in modern coffee culture and Starbucks are certainly exploiting it.

I used to come here every Tuesday with friends and would be in store many times throughout the week, however, over the last few months service has gone downhill. I now rarly visit. The wait time in store is stupid and the drive through is incredibly slow, I am often queuing for 20-30 mins and for some reason they don't park people up to get the queue moving. It's such a shame because I used to go there so often and it was always a good experience! Also, the road leading onto starbuck is usually flooded and is a worry to drive through.

Been coming here a lot over the past few weeks. This morning staff ignored my friend and myself for nearly 5 minutes , not even a courteous “will be with you in a minute”, when they decided to finally take an order the male worker proceeded to say “what can i get you” - no hello, no apology for leaving us waiting or acknowledgement of the queue forming. No manners, no hello, no Thankyou , no nothing. Extremely rude. Will not be returning. Very disappointed. Staff members do not acknowledge in-store customers and are dismissive and rude.

Terribly managed store. Ordered two drinks yesterday at around 12pm, waited 35 minutes in total for a mocha and Frappuccino, with many people who ordered after me getting their drink first. I don’t think it’s the workers who are the problem as they look overworked and stressed, the store manager however strolled out of the back room and gave the team a pretty pathetic motivational speech “I appreciate you guys” and strolled back out. There was a huge queue at the drive through and many unhappy customers waiting in store for their drink - the least he could of done was stepped in and helped. Seems this is a reoccurring issue though looking at other reviews.

The cafe was dirty, dishes everywhere. Staff seemed stressed and unfriendly. The baristas behind the espresso machine were super slow, making multiple mistakes. Six people in the queue inside, seven people waiting to get their drinks and the drive thru has about 7 cars in the line. I've worked at a drive thru Starbucks in Canada that was on a major highway. We were constantly busy but moved faster than the people at this place. It took me nearly 20 minutes to get my one person drink. I will not be coming back here anytime soon, I wouldn't recommend this place to anyone!

Ordered a Gingerbread Latte & got a latte with no taste to it at all.

Staff are always fantastic here. Nice and clean however on my last 2 visits the coffee has tasted burnt and bitter. Hence dropping a star for that. Its a shame because historically they've always been excellent

Went to drive thru this morning and terrible service. Walked in to order coffees, completely ignored by staff and stood waiting to order for 10 minutes before another customer asked them to serve us who were waiting. took 10 minutes to make a coffee as they were too busy talking to each other than doing their job. Then was asked to why we were “lingering” when we were waiting a long time to even be served yet get what we ordered. Very rude and unprofessional staff who would rather chat than do their job.

Unfortunately have to update my review, 6 members of staff, 3 stood in doorway discussing some problem 1 wandering around aimlessly, 1.5 actually working. Placed order at till was told no hot food. After paying for 4 drinks, still intending to sit in, I noticed the mess on both sides of the counter. The 3 hot drinks were made but after 10mins the peach iced tea still had not been made, I enquired if it had been forgotten and the, I assume manager, rudely stated "he will make it in a minute". Dreadful customer service, filthy restaurant and staff standing around chatting all for a premium price.

What an appalling place. Short staffed notice on the door and technical error resulting in no hot food. Okay these things happen! However it's how it's dealt with is the true indicator of how well the place is run. Short staffed but there were around 6 members of staff , 2 of which were busy working the others stood around looking puzzled. Plenty of work to be done like tidying the cafe which was strewn in rubbish on tables and floors instead of standing idol. Designating someone to actually greet and apologise would be preferable.

Driver arrived without the order as they didn't have it....... not happy. expect full refund

Pulled up to an empty drive through and was blanked on the speaker system for over 5 minutes. Eventually someone answered and stated dealing with another customer (no one else in the drive through) . Another 5 mins had passed and we decided to leave via the drive through and see a member of staff at the rear on there phone and 3-4 staff members inside laughing and talking. Disgusting service being that Starbucks is meant to be at the top of there game in service and beverages. Appalling.

Worst starbucks very very slow. Avoid at all costs

I was given the wrong order which was quite disappointing really.

Takes so long every time, staff don’t have product knowledge/don’t listen to what you order. Quicker to park in town and walk to the butter market one than it is to get the drive thru

Shout out to Ben who just made my day remembering my drive through order 😄

Good starbucks but rubbish location. It's hard trying to get out of the junction.

Literally the worst. The wait is crazy and the drink served is normally wrong. Management needs help.

Easy and quick what a lovely place to go staff very friendly wasn't busy at all but I would imagine if it was there would have been a wait but that's the same every where prices were fair you can sit in if you want to but I would say car park is small but all in all lovely experience overall

Aidan on the takeout window was delightful! Thank you so much :)

Don’t bother, go elsewhere Third time in a row awful staff, where do you get them from?! Two different occasions staff couldn’t understand my order. One still put through the wrong drink after me re confirming the drink with them, which fortunately a manager re made my partners coffee as he could tell we were waiting a while. Today we were having to re explain what coffee we ordered (come on its not hard) and still given the wrong order… Hire the right staff or people will not return.

The slowest drive through experience. Nice chap serving.

If you are looking for a coffee in BSE, go elsewhere. Soooooooooooo slow! Took forever to make 2 lattes. I could have been home by the time it came & I live 35 minutes away. Won't be stopping here again.

Pretty bad wait for one drink (over 20 mins). Got a frappe except it wasn’t a frappe it was as if it was left out for a while to melt in the sun. Overpriced as hell. I can tell the workers are understaffed so it is understandable but come on Starbucks is too expensive. Also said I was milk intolerant but got whole milk with it and cream. Long drive for my wife needless to say, even with the windows down. (It’s bad). Thanks Starbucks.

Great delivery but no coffee in my mocha frap ☹️

One staff member struggling on her own.

I work on the road a lot. This is the 3rd Starbucks I’ve been in where the Wi-Fi is pointless. When I asked if it was switched on, I was just told it’s not very good. McDonald’s has been Wi-Fi and the latte is better.

Popped in to get some drinks, 3 members of staff milling around behind the counter faffing with an elderly ladies coupon or something, didn't even acknowledge that we were waiting to be served, very rude. Left after being ignored

The skinny latte was burning hot and undrinkable for a considerable time, the cappuccino was actually a latte and just as hot. Several customers were served before the other 2 drinks were made, no wait apology just a miserable ‘they’re being made’ from barista. Made incorrectly twice, by this time the food (that was supplied with the wrong sauce) was eaten and we wanted to go, so they asked if they could just scrape off the cream we asked not to have! Not good.

They had no vegan whip so need this refunded

Last 4 visits to the drive through here have been extremely slow. Went inside on my last visit to see what’s going on as was getting on for nearly 30mins from the point I placed my order and was still waiting for two drinks. It’s clear to see why they’re struggling. No one appears to have a set station, no one is taking control of service and some staff members are overwhelmed with what to do next whilst others watch on - it’s just a mess! The lack of organisation, queue management & communication amongst staff was evident. Management here need to take a serious review of the situation or close the drive through until they can get things out in a timely manner as this is not just a one off. Handing out vouchers for free drinks is only going to work for so long and does nothing to help some of the staff here that are clearly getting overwhelmed and stressed as a result of poor management.

Absolutely dire yet again. Haven’t used the drive through in months due to how unbearably slow they are. Hoped times would have changed but I sat at the order point for 10mins with no acknowledgment and no apology until I complained. A further 15mins to get to the counter to collect my drink. What are the staff doing? Barely anyone going in on foot so how hard is it to make a hot drink?! Please retrain these people or you might as well just close the branch now.

Over a 15 minute wait, with only 3 cars in the drive through.

Waited ages for my delivery was not happy

I had the unfortunate pleasure of visiting the shop today. My daughter ordered 2 GR Caramel Crème Frappuccinos today, firstly she had to wait over 20 mins between being served and receiving the order only for us to discover that what we were actually given was a cup of iced milk with cream on top. There was no evidence of being short staffed as there were 6 members of staff happily chatting to each other but just not working! My daughter told me that there were other people in the store complaining on the wait times but staff seemed none too bothered 😕

We have had several slow services in their drive through before, but only saw one car in the way and we’re in a rush. So we (regrettably) decided to try our luck. The slowest I’ve ever seen. We waited about 5 minutes at the call box before they acknowledged us, then when we made it to the window (another 5-6 minutes with one care in front of us) and we were asked to pull aside to wait for our two drinks. We waited for another 15-20 minutes. In the end we waited just shy of 30 minutes for coffee in the drive through with a single car in front of us, and watched several groups of people walk in and back out with their drinks in minutes. Add in that we threw one drink away because it was terrible, and this easily one of the worst Starbucks we have been to.

Slowest drive through ever. 20 min wait for 1 drink. Insane.

So so so slow Place is a joke No staff , 15 minutes in car waiting for 1 drink ….

This one seems to be getting very hit and miss. A few instances now of waiting for a very long time through the drive through. Got parked up while they 'served inside customers'. The waiting bays don't work as they are to small and to close to the drive through road so it just gets blocked. Would be better of closing the current waiting bays and designating some normal parking spaces in the car park. The staff do maintain there friendless.

20 minutes wait for 1 drink (strawberry frappe) . Drink did not taste of strawberry at all, went back in and was refused a refund or knew Drink because they "was to busy and understaffed" If you've got time to kill, you may enjoy it here

Completed a solo 45km charity walk. First place we passed after I got picked up, just needed a drink and something quick to eat. Didn't carry my card for obvious reasons, walking nearly 30miles by myself. I took £20 cash. They wouldn't take my cash!? Had signs up saying cashless, load of rubbish. Since when is legal tender able to be refused?? Disgusting

Yet another Starbucks that doesn’t have oat milk even though it’s the main ingredient in the one good non-dairy drink

The coffees were all split and some of the syrups were missing from the coffees!

Super slow service at the drive-thru. Don't ever visit if you're in a hurry, or even if like us, you've allowed enough time. Kept waiting 20 minutes and no apology. Awful. Having said that, it's the fault of the company as their staff are so young and clearly not trained properly.

Ordering two things for breakfast (A drink and a Muffin) and only upon delivery do I find my muffin (plant based banana) isn’t available and has been replaced with one (blueberry muffin) I cannot eat as I have allergies to egg and have a plant based diet. Preferably I would have like to been told it was in available and then get my money back for the muffin but instead I now have to try and find some way to get my refund on a website that want nothing more than to not let me do that. I do however appreciate the fact that in my order itself there was a note on the muffin bag explaining the situation and a card that would cover a drink in the future. A kind gesture but I would have rather not wasted my money on something that has immediately gone to waste.

Slow yet Overstaffed...5th attempt to be comfortable and happy with a purchase and that's the last attempt. Ever.

Missing a drink - no number to contact about it

Slow service, no apology for wait. Staff standing around doing not much of anything. Not impressed

Emma is a top g and gave great service definitely recommend. Emma deserves the world.

very friendly service by emma in particular, best starbucks in bury!

Always nice, visit here regularly for coffee and hot chocolate

Bright and spacious. Plenty of parking. Drive-thru available.

I have one cancelled order from your store and has not been refunded yet. Could you please follow it up?

They do not know how to make a cup of tea. Took ours back as it was all milk the 2nd one was the same. They were only really interested in serving the drive through people.

Have been using this store since it opened! Very friendly polite hard working staff, clean store. Even when short staffed or are having technical issues, the staff work hard to solve issues and serve customers as quick as they can keeping a smile on there faces, people don’t give them enough credit

It's the second time I have visited this place whilst I was in the area, drive thru service very very slow both visits it's been about 15 to 20 mins to get your food and drink.

Good friendly staff. Excellent service and great place to haveca coffee and get the laptop out.

Painfully slow with the drive through customers taking priority over customers stood in front of the staff! To top it off this franchise does not accept cash payments!

Great service and really friendly staff

£20 for a caramel flavoured ice and cheese on toast!

Not bad store could do with more vape selection in there

It says order has been made and delivered 11:09 but it is not here (11:13)

better this time. the restaurant was very good but previous delivery service was shocking - didn't actually deliver - so had to order a second time

Great service from a very cheery staff member, very clean and nice and warm Food was great too X

Extremely slow drive through. Three staff out cleaning the floors, and four in the kitchen. Had to wait 10 minutes for two cold drinks.

Having regularly visited the branch from the day it first opened I felt compelled to comment. Unfortunately a particularly lovely member of staff has recently come in for some entirely unwarranted and unpleasant abuse from something that purported to be a ‘customer’. Not a word that spewed from its mouth was justified and from regular first hand experience the store is enjoying something of a renaissance with a particularly good team offering friendly and professional service.

Regular for the last 4 years, usually 5 days a week, every morning around 8am, same two Soy capps, never changes! What could be easier? Some staff members try their hardest with what's in front of them and do a good job, the rest of them, that come and go I wouldn't let them run a bath, as for the customer is right rule, forget it, these entitled kids with chips on their shoulders seem to be doing us a favour for being there. Poor training by their employer. Or clearly the employer doesn't care in the slightest. You decide...

A bit slow through the drive through. Great coffee.

The people who work here are awesome!

They must have had a new manager start recently. I am a frequent visitor and the standards have been raised dramatically. Amazing service, cleaner and better product availability. Keep up the good work whoever you are 😀

can't really comment on the atmosphere as I used the drive through but the service was brilliant

Stopped here for coffee a few times. Lovely service and delicious beverages available. Very pleased

I do enjoy going here but it's usually understaffed and the drive through is busy, so means a bit of a wait but I go there to relax after work and so not in a hurry. Cinnamon roll was very dry but the coffee was good as usual.