Bill's in St Edmundsbury

Saw that Bills was closing, which is a terrible shame as a favourite brunch spot of mine and my partners for the great gluten free options, so on Saturday 29th July we popped in for brunch. In the past we would always be warmly welcomed at the front. On this occasion we waited at the front for a few minuets with no sign of any staff. A few minutes later a young waitress walks down the steps, looks at us and then starts clearing a table, but putting items on a tray. She then looks at us again, then walks over to another table to ask how their food is, then returns to clearing the table. She looks at us again and finally decides to walk over after ignoring us for close to 5 minuets, it’s now been nearly ten minuets since we walked in! She walks over “table for two?” - I reply “Yes please” and I continue to say “one gluten allergy” but she interrupted me and said “just a second” before picking up two menus and walking off without us. My partner and I looked at each other and both said “nope” and we walked out. Service at Bills in the past was always superb. Always asked for allergies at the door and seated quickly. Which given service charge is included you’d expect. On this occasion is was severely lacking, I assume in part due to staff being aware the store is closing and there no longer being a reason to care about standards. We walked to Edmundos instead, we were greeted within seconds of walking in and as soon as we said a table for two the following question was “any allergies?” For me as someone with Coeliac this immediately settles me. The food was also great. Shame to lose bills, but thankfully Edmundos is there and doing a great job.

Had a lovely breakfast. We were served by Abi, she was really lovely. Service was quick and friendly.

Abi was a wonderful server and the pancakes and bacon was delicious, we had a lovely time, thank you :)

Food was great and our waitress Abi was lovely! We had pancakes with bacon and fruit, apple juice and a latte .

Had lovely breakfast with my daughter Abi our waitress was really nice friendly and made us feel very welcome she was great

The food was lovely and the service was great! Abi was a great waitress and was very friendly and attentive.😊

This visit was lovely except there was no soap in the ladies loo. Macaroni cheese yummy felt portion for mains was small All staff were really good especially Abi, she’s first class.

Lovely Service from Abi and the bannoffee pie was really nice! Our only complaint was that the mackerel salad is a little bit too simplistic. It contained, yogurt, raddish, mackerel flat bread and some seeds. Could’ve done with some cucumbers or some more greens/pulses and something to give it a sharp flavour - e.g. Horderadish in the yogurt or something pickled like gherkings capers etc. But overall we had lovely lunch here! Abu was super accommodating to all out requests.

yaz provided great service and was really friendly always willing to do the most to give us the best experience, thank you

came in last saturday for lunch, i had the cheese burger it was delicious and our server Abi was extremely attentive ‘

Had a very poor experience here last year and give him his due, the area manager did try to recover the situation. This visit was not much different. Young clearly untrained staff dominate the front of house, cold food, poor presentation, poor vale and I am sorry that this place overall is still very poor when the potential could be phenomenal. We tried ..

Great food and service but the drinks very dear.Plesant waitress in Abi who looked after us very well.

Food was passable at best. Ordered brunch sandwich with bills cheesy potatoes but actually got a bowl of fries with nasty cheese sauce, when I questioned this I was told they had run out of potatoes. My daughters chicken was cold and grey so she didn’t eat it. Entire restaurant appears to be run by very young staff, no offence but I think they need some experienced and older staff to maintain standards. The only reason we went was because blue light card were offering 30% off so price wise it was ok but wouldn’t go again.

Seriously AWFUL!!!!!!! Three of us attended for breakfast. The kids porridge was gloopy, stodgy and tasted awful, the four year old didn’t eat it. The eggs for the florentine were hard, the avacado was brown and the hollandaise was sparse. The pancakes were fine. All in all a real disappointment. Will not return.

Great location. Liked the decor and atmosphere. Our waitress Yasmin was lovely, friendly and efficient. Good to do the NHS staff discount too. Much appreciated.

Great early evening meal with work colleagues. Yasmin handled our many and varied requests with aplomb!

Fast service and friendly staff. Food was great. Good for a pure cinema dinner. To summarise, it was perfectly fine.

Wow! What a find …. We had dinner here last night. Service was friendly and helpful. Menu has various options for all tastes including the kids menu. Food was presented well, very tasty and reasonably priced. Will be returning and also recommending!! Thank you 😋

Lovely atmosphere, very quick service and delicious food! Our server Yasmin was really lovely and very attentive

Waitress was perfect. Nothing negative to say. Extraordinary excpet she forgot out order with the beer once

really nice outdoor seating in the front of the building tables by he pedestrian roadside. Food was good and came quite quickly Staff pleasant

Found Bill's at the end of a very long road trip. I've experienced a couple of these chain restaurants and not been overly impressed, but the one in Bury St Edmunds is different. The staff are genuinely nice and pleasant, the service is good and...

We arrived at the Bury St Edmunds branch without a booking on Father’s Day. We had our little boy with us, who is two years old. We were asked if we had booked, which normally means to me that if you haven’t booked, we have...

Came here with my partner to celebrate a birthday. Generally an OK experience, but ordered a ceasar salad that tasted straight from a microwave. Chicken dry and chewy - salad mildly exciting. Likely won't return.

Went in early afternoon restaurant was very quiet. The staff where very helpful and attentive. Food was well presented and tasted good.

Very speedy service and attentive staff. Food was very nice and I enjoyed it. Will definitely be back. Very good choice from the set menu.

A really great experience, my partner and I visited Bury for some shopping and decided on Bills due to previous good experiences in their Cambridge branch, we decided to go for their mid week lunchtime menu and the food was very good and the service...

First time visiting Burgh St Edmunds. Decided to go shopping with my dad then have lunch. After looking about for somewhere to eat we came across this restaurant / pub, the menu looked good. The food is out of this world so delicious , presentation...

We arrived without a booking for 11 of us on a Wednesday afternoon, the restaurant was empty bar a few tables at the front. We were made to feel like we were putting the staff to some trouble to try and fit us in. I...

We visited on a bank holiday whilst the spring fayre was on and it was incredibly busy. We’d booked a table and arrived a little early which was no problem for them. Ryan gave us great service and was attentive without being pushy. Food was...

Delicious, freshly prepared food. Very good service, although the bar did close around 9.30pm for some reason.

25/4 Breakfast, both our breakfasts were not hot and looked like they’d been hanging around a while. Wife sent her bacon back as you could just snap it in half but she’d eaten the rest before it was replaced. I was so hungry I just...

We love Dani she’s an angel, helped us out so much🫶🏼❤️🫶🏼 also the drinks were insane thank you to the bartender and Luke the chef xxx

Had dinner prior to visiting the theatre with a friend. Ordered drink, burger and dessert. Food was excellent and served promptly and cheerfully. Good value compared to similar restaurants.

RYAN YOU WERE AMAZING and the food was so good. Thank you so much for putting up with us after a few bottles of wine :)

Ryan was an amazing server, he made are Experience very enjoyable however the food was not great……..

We booked for lunch for two. The restaurant was very busy for Saturday lunch. Service was speedy and efficient, and the waitress checked that all was OK. Despite the restaurant being busy our food arrived promptly. Everything we had was fresh and tasty.

The food was very tasty. They have a great vegan range, and it was a lovely place to spend my birthday! Our server Ryan was attentive, polite and kind. We will be back soon :)

My wife and I ate here whilst in the area on a short break. We had our dog with us so it was good to find a dog friendly restaurant. Service was friendly and staff seemed helpful and efficient. The food we had was excellent...

We came for a pre-Easter outing. Ryan was our server and he was fantastic! Keep our drinks full and the food flowing. He recommended the doughnuts and they were amazing!! The chicken dumplings were my child’s (7) favorite! We had the seafood linguine and the...

Great service from Ryan, lovely food and family atmosphere on a Saturday afternoon (my son particularly enjoyed his burger and brownies!) We will be returning.

brilliant service from charlie feehan, he was very helpful and welcoming and the food was delicious.

our server ellen was lovely, amazing service and delicious food!! couldn’t have been better, will definitely be returning :)

The food took ages to arrive&was luke warm at best, My burger also had half the contents missing so sent it back only for the same cold burger to be returned! What should have been an enjoyable family lunch turned into a fiasco&the prices are...

Burger cool, chips soggy, replaced but still not brilliant , beer glass warm, very disappointing and over priced

Very friendly service - food good with an interesting menu - a bit of a mix of all sorts so difficult to describe as “fusion” but enjoyed a classic middle-Eastern starter then an American burger and finishing with a classic English style dessert. Espresso Martini...

Was impressed with the extent of care Bills took when preparing my burger, cooking it to a perfect medium as requested. Such a splendid performance wouldn’t have been possible without the service of Lily Fisher throughout the evening.

It was a great experience, I was craving the eggs Benedict and they satisfied my craving. I love bills in bury and Cambridge but this location is the best by far.

Came into Bills for my Birthday on Thursday and they did not disappoint. The service was fast, the food and drinks were good. We were seated by Aaliyah the manager and served by Maddie, while Connor from the bar bought the occasional drink over. They...

Myself and my partner had already pre booked our table at bills for Valentine’s Day and was looking forward to this. When we arrived it was very busy and the floor staff were rushed off their feet but were all very helpful and we were...

We popped in on Friday evening,asked about the advertised meal deal we saw outside but apparently unavailable after 5pm (from memory) so just ordered mains from the menu,quite a few cocktails available but not so much on the beer choice,the first beer I asked for...

Brilliant food and great service. Ryan was very helpful and made sure we had everything we needed. I loved the meatballs and the brownie was exquisite

Always love a trip to Bills Restaurant in Bury St Edmunds, food is always excellent but todays visit was made even better by the service we received from Ryan. He was fantastic.

A really great fun family meal, plenty of options for parents and children! Delicious range of puddings! Lovely friendly service and all in all a great meal at Bill’s!

Myself, wife and daughter popped in here for lunch last weekend. They both had burgers, I had the chicken shawarma. and we all the chamomile tea. 1) The tea was served in a glass with a teabag hanging off the side. Most places would give...

We had an absolutely wonderful 3 course meal! The drinks were tasty, and the service was there to go along with it. Definitely recommend and will be coming back very soon!

The burger came with actual bourbon to put on it. I’ve never seen that before in a restaurant. Thank you, Ryan you have been amazing.

When Bill's first opened it was s breath of fresh air. Fresh produce and freshly baked quiches and tarts. Then it became a franchise and then PE funding got involved. Now it's a chain with very little trace of the original concept. The service was...

We were served by a lovely young woman named Bellsie, her service was great and thoughtful. Food was also lovely.

A huge thank you to this particular Bill’s for looking after me whilst I was there on business in Bury St. Edmunds. From the moment I got there, the team were friendly, welcoming, charming and lovely. They all enjoyed what they did, and even though...

Popped in to Bills randomly without booking a table during a busy time of day. Table found no issues and we were served by Connor. Great customer service: quick and checked in on how the food was etc. and the food was lovely.

Opens well before the shops open on a Sunday morning unlike their competitors. The inside of the restaurant is a Casablanca meets the Amazon. Very shabby chic and all very basic, rather like walking into an old restaurant that has lost the will to live....

Excelent! Great Service definitely coming here again, food was excellent and the bottomless brunch Prosecco was tasty

Bills in Bury St Edmunds is superb. I have been a number of times with a friend or by myself for lunch and the food has always been superb and the service perfect. However, they surpassed themselves when I arranged a huge group lunch just...

Absolutely fantastic and exquisite experience! Great food, lots of laughs, and lovely environment! Bellsie was an excellent waitress, please ask for her!

My time at Bill’s was amazing, the waiter, Ryan was very attentive and friendly. The food was great and the interior is beautiful. Highly recommend.

Excellent & friendly service by Ryan. Good food and nice atmosphere. Staff seemed very happy & hard working.

Came in for breakfast this morning and just wanted to say how enjoyable it was, particularly the coffee's we had. We thanked the bartender on the way out, didn't catch his name but he was young with curly dark brown hair, we did also tell...

Had a lovely meal, the burger was particularly good. Ryan who served us was excellent, he was very polite and attentive!

Had a inpromtu trip to Bills at Bury St Edmunds today, great food and excellent service, our waitress couldn’t do enough to help. Hope the management recognise what a great asset to the company Tillie is. we will definately visit again.

Our waitress Alex was lovely, really helpful, but not intrusive, patient and respectful with the children and despite it being super busy, we never felt rushed by her.

Ryan was really lovely and the service was amazing from him, i felt really comfortable and he was so polite

Menu is too large so clear the food is unlikely to be freshly cooked or creative. My wife’s poached egg and avocado toast was ok. My chicken shawarma was nothing like a shawarma. All parts were scattered over the plate. No wrap just garlic flat...

Lovely lunch with my friend today. Extensive menu also have full GLUTEN FREE menu available. We both had tea and eggs Benedict which comes with fries The only thing I would say is it could have been hotter but the food was beautifully presented and...

Be careful when asking for burger medium, mine was bright red throughout the middle. Now have had tummy ache all day! I would usually complain but my friend was paying so just ate it 😖

Had the calamari to start it was delicious and a really generous portion. The garlic aioli it came with was super tasty too. Then ordered the chicken two ways - this was disappointing. The chargrilled chicken was dry and the mash was definitely out of...

Sadly there was no Christmas decoration at all, which was a shame as we were out for a Christmas meal. The staff were very pleasant. Our £32 meal from the set menu seemed to finally come to £50 although we had only had one glass...

Yeah, I wasn’t massively impressed with Bills in bury. Firstly it took forever for the food to come out (other tables who got there after us and ordered the same thing had nearly finished by the time ours turned up) and it was cold! Also,...

Food was very nice and the staff friendly . Lovely atmosphere definitely we will back again to this restaurant

What a great overnight stay in Bury St Edmunds. The Christmas lights are amazing. The town council obviously spends money & goes to town over thr Christmas period. This is so worth going to visit, so many displays & the streets are lit up.beautifully.

Ordered 4 cream teas that were supposed to come with clotted cream and strawberry jam. They took forever to come. The staff neglected to tell us they had neither of those condiments. they brought out two tiny jars of disgusting blackcurrant jam between four people,...

Went for a meal with my family, and we were told on the door that we only had two hours from our booking time. We were then reminded multiple times during our meal, how long we had left. I wouldn’t have minded if they were...

Bills is great really nice food and atmosphere waitresses are lovely shame i was getting evil looks the whole time from a manager, making me feel incredibly uncomfortable and ruined the vibe of the night.

Lovely setting nice staff food came cold obviously been sitting under a heat lamp for ages left disappointed wanted to like it but won’t go back anytime soon

A couple of years ago this place was very good. Today, the entrance smells fishy. The food taste is very mediocre and all our food was Luke warm. Staff seem to be more interested in chatting amongst them selves than providing a service. Won’t be...

We had brunch with a lady who is hard of hearing. We found it far too loud (even if the lady had not been with us); perhaps it's the acoustics of the room but, together with people around you talking, the music, the work going...

On arrival, waited ages for our drinks, think abt 30mins! Then got told the wine we wanted was not chilled, could only offer more expensive bottles, so agn waited further. The meal I had was a set meal, starter was dumplings, they was fine, the...

The food was excellent and the set menu is exceptionally good value and the service was great A word of advice about the carpet at the top of the steps by the entrance - maybe an idea to glue it down before someone trips.

Arrived late Sunday evening and happy food being served. All we ordered was well cooked and tasty. Atmosphere very pleasant. Disappointed in the beer (not lager) selection and fail to understand why it was felt necessary to add 12.5% service charge when people are simply...

Our food arrived before our drinks and was half cooked and cold. We sent it back. Coffee finally arrived after and was lukewarm. The food arrived and was marginally better but still cold. The staff were completely disinterested. Definitely will not return!

Ate here and felt very welcome, the food was served quickly and tasted delicious! Would recommend the buttermilk chicken burger

Took my Nan out for lunch. Was an awful experience. Very rude staff! One gentleman in particular (very tall, dark hair) was beyond rude. Rolling his eyes, tossed the Mayo in the table, extremely slow service and absolutely no customer service! Yet they tried to...

Aaliyah was great, Bills more than fine, A place for a date, Where the food is divine. Overall 5 star service and likely to visit again!

Originally went into cote brasserie next door where after waiting 10 minutes and was ignored and not even offered a table, decided to go into Bill's for lunch. Brilliant attentive service, food came out quickly and was some of the nicest I've had in a...

Had lunch here today 17th JULY. Sat outside in the lovely garden Food really tasty, deserts really yummy Service really quick and attentive

Only 1 server on duty. Taken to a table then ignored as the same server was busy seating other customers. After a long wait, still with no offer of even a drink, we left. Most of the restaurant was empty but without more staff this...

The restaurant has gone down hill since last visit. Service very slow and ordered Breakfast and was really surprised it arrived cold with rubbery toast. When I complained all I got was a Sorry no offer to replace the meal! Will not be back.

I had the calamari starter and they were over cooked so very rubbery and no flavour what so ever, my other half had the tuna tacos and they’re not even tacos they’re black tortillas with the littlest bit of tuna in them which didn’t taste...

The sea bass with fried potatoes and egg were really good and so too was my wife's vegetarian lasagne which had sweet potato for the layers

Service was slow and staff were miserable . However they did check that we were ok for drinks . My main complaint was the presentation of dinner . The dressing on my plate should have been a bunch of fresh watercress . I had a...