Prezzo - Bury St Edmunds in St Edmundsbury

Make sure you have time to spare here. Took 20 mins to just be acknowledged by the wait staff and order some drinks which only occurred because we initiated the contact. Food was almost 90 mins and was mediocre at best. Definitely wouldn't bother here again.

Booked a table only to be informed its card only. The choice of payment should be left with the customer. Fortunately found a local restaurant which allows the customer to choose payment method.

We came here as a group of nine, after many years of not going, but hoped it would be as good as we remembered. Sadly not. The food took over an hour to arrive and when it did, many of our dishes were luke warm and adult portions looked the same size as child portions. The taste was nothing special - I could have made better bolognese and carbonara sauce at home to be honest. So disappointing as this used to be one of our favourite restaurants many years ago.

Wedding anniversary meal completely ruined by the long wait for food. We waited nearly an hour and there were only 6-8 other people in the restaurant. We will not be going back.

Greeted when arrived and seated promptly. Waitresses were friendly and took food and drinks orders promptly. I ordered the Devonshire crab linguine (gluten free version with fusilli) and this was very disappointing. It was dry and bland and for £17.95 there were only a couple of flakes of crab in the whole dish which seemed a rip off. I ate a bit but then spoke to the manager to complain. He tried to explain away the lack of crab and blamed the gluten free pasta for it being bland! He did offer to take it off the bill but did not offer for me to order anything else. We were made to feel like we had to pay and leave so we promptly left (still hungry). Prezzo used to so lovely and welcoming but this was very disappointing and I won’t be going back anytime soon.

Having visited at lunch today 12:40 , the restaurant was half empty, I was refused admission because they were due to become busy at 13: 00 I am surprised that they can afford to turn trade away , especially as I passed by at 1: 30 and there were many vacant tables !

Very good and tasty food, with reasonably quick service. Staff were all very friendly and welcoming, and we had a good experience here. Would happily return again.

Great restaurant, service, nice atmosphere, I recommend it to everyone

Excellent young waitress very nice and 25% off too!

It’s difficult to comment on the food because we waited over ten minutes after being seated and no one even acknowledged us let alone asked if we would like a drink. We were one of only three tables seated in the entire restaurant so it is unclear why no one was able to serve us. We decided to leave and even as we got up to go no one bothered to approach us to ask why or to apologise for the poor service. On the plus side, it meant we went and had a nice meal somewhere else.

Just cheap offers with small tiny portions and cheap wine all probably made in a central production unit and transported here in a chill truck. Came here first years ago when it was great and before the menu changed to one which is now cheap stodgy food and not much of it. The staff are nice. I didn’t complain, what’s the point? Are they going to change the culture of the entire menu for me? Of course not. It’s now just a sad reflection of what it used to be. I don’t know but it’s probably just another chain Restaurant owned by private finance where those in charge are money grabbing accountants rather that professional restauranteurs

Our server, Rosie, was very kind and efficient. My friend has a nut allergy and herself and the manager made sure to provide a nut-free menu. We the service was also quick and we didn’t have to wait long to order or get our bill. Food was great, but the pizza was a bit spicy for me

Excellent food & service. Best meal ever had there food was delicious. The servers couldn’t do more to help. Will definitely go back.

Had a good meal with a group of friends. All our dishes were delicious and served fresh, good service and very nice atmosphere. We had desserts which were also very yummy. One of our party is gluten free and he was able to get gf dishes too. Will go again.

All good, quick and easy and not to costly for a quick pop in and bite to eat.

The margarita pizza was so deliciously cheesy and tasted amazing the strawberry lemonades were refreshing specially on a hot summers day. The staff were friendly and the restaurant had a nice atmosphere. I highly recommend coming to this prezzo.

Disgusting behavior treating people the way you do .... Boycotted

Of all the places to eat in BSE this would be bottom of my list, table booked for two adults and two children who both had the child’s menu which was ok. I had the calzone which was nice but I wouldn’t have called hot in temperature, my wife had a pasta dish which was cold in the middle, we called over the waiter and let him know. He apologised and took it away. A few minutes later returned with the same dish which had obviously been microwaved, food had no sauce and was dry. Very poor, I did complain and it was removed from the total bill but that’s not really the point. How about cooking fresh.

Very busy Friday Night. Good atmosphere, customers all seemed happy. We had pizza & beers. As it was very busy, food was a little slow to arrive, but our waiter, James, was great! Excellent service!

I went here today with my mother, my son, and my partner. I am profoundly Deaf, so going out is anxiety-inducing for me, even with people with me. Our server was super friendly, really clearly spoken, and the service was fantastic. She made my elderly mother very happy and she was chatty & fun, putting me at ease. The food was excellent. I definitely recommend it.

Great food and super service very friendly and helpful staff

Prezzo is probably my favourite Italian restaurant and this branch did not disappoint. All the staff that we had dealings with were very courteous and helpful and the food was spot on. The establishment itself was spotlessly clean which is important to me. I can definitely recommend a visit to this restaurant.

Party of nine for early evening meal. Seated in the back part or the restaurant. Decor nice in the restaurant. Drink’s and food orders taken quickly. Food arrived in a reasonable time all looked good all good and said tasted nice. Mine was on the cool side the chicken tasted nice but a bit dry and over cooked but still OK. They restaurant allowed us to serve our brought in cake and supplied plates and forks. Shame the restaurant was using one table as an office with staff using it and another for bag and coats. Saying that a good restaurant with decent food. See pic of some of the food.

Summary: Dreadful poor food for a high price with exaggerated menu descriptions that don’t match what we were served. If you are looking for a good restaurant in Bury St Edmunds then visit one of the many others in the town. --- Date of visit: 31st December 2023. Evening meal with family. Having booked a table for my family and invited my elderly parents to join us we were looking forward to a nice meal out at Prezzo in Bury St Edmunds. However, the evening turned into an embarrassment due the woefully poor and expensive meal my father received, together with the substandard and again expensive meals that my wife chose for herself and my 3 year old daughter. Please see the images attached. Described as “generously filled with crab and lobster” the ‘Crab & Lobster Ravioli’, costing £17.95 arrived on a cold plate with just 12 pieces of ravioli on (meaning each ravioli piece cost £1.50) that were bordering on cold and had very little filling in. Surprised by how little was on his plate but not wanting to cause a fuss and potentially ruin the evening my father decided to tried some, but soon stop describing it as “disgusting” and “the worst ravioli meal he has ever had”. Upon trying some for ourselves, we too were surprised and disappointed with just how poor the ravioli was, being rubbery, cold with no detectable taste of any crab or lobster in. Disappointed we called the Manager over who apologised and removed the meal from the bill. However, my wife’s meal ‘Spaghetti with Devon Crab & Chilli’ again for £17.95 was not much better and certainly not worth the money we paid, but again not wanting to cause a fuss decided to leave it. Having visited several Prezzo restaurants many years ago in London I was looking forward to a meal out with my family, but if this is a representation of how Prezzo restaurants are today then they have gone noticeably downhill and are certainly not worth visiting.

Absolutely disgusting food today and service was rushed and not helpful hadn't finished starters and they bring out the mains one main was there tuscan sausages (3) on a bed of lentils which was more like a lake of oil and for £18.50 felt really ripped off not going back there anymore

No anchovies for my pizza. Yes, they are on the menu! No Tiramizu, suppose to be part of the Christmas deal. Not told until after we had been left to make our choice. NO COFFEE! the machine was broken, only told on ordering, no offer of an instant coffee. Ain't got none! The waitress was sweet and pleasant but desperately needed customer service training. The meal was very expensive , the food straight out of Icelands. This is not typical of other Prezzos we have been to, but spoilt our family reunion, and it will be a while before we return.

Overpriced for what the food is, same for drinks. Nearly £7 for a beer, that's London prices...I paid that at the Royal Albert Hall. Service was very slow, even though the place was 85% empty. Two mains came out lukewarm. Even had to go to the bar to pay the tab after receiving the bill as we were waiting so long. Not good.

The most wonderful and amazing staff here! Food was impeccable, can not fault it. Highly recommend any of the cheesecakes for dessert or the chocolate orange one😍 Imacculate restaurant, friendly staff with nothing ever being too much trouble, spacious, welcoming and all round GREAT place! Love Prezzo food always, this was 10/10. Special shoutout to Kirsty, Rosie and Charlotte and Mckenzie👏💖 keep up the great work guys xx

SO GOOD 😍😍 the pizza was amazing and the PEPSIIIIIII it was amazing 😍😻 also the staff were so sweet! ❤️

We arrived at restaurant given a standard menu ,no Christmas menu was give until we asked , my startef was nice , as for my chicken burger it was that dry and over cooked i could not eat it , dessert was ok but very small in size , other people in our party had also complained to the waitress on how dry and over cooked the chicken was but we got no feed back from the chef , cutlery especially the knife was so blunt you couldn't cut your food up , dont think i would visit agzin again.

We had a large group of 30 + 10 on another table and the team were epic! I can't praise them enough how well they dealt with everything and kept smiling all night. So impressed. We'll be booking Christmas next year too!! Xxx

We booked a table for 2 on Sunday afternoon at 1pm . Nice little table was offered in the middle of the place so all was going well ....then it came to ordering!!! Our first 2 choices were unavailable, this being lasagne and spag bol .... we got a couple of drinks then perused the menu again. The waiter came back after a while to take our order and guess what ???? They didn't have that either... with that we said don't bother drank our drinks ( which the manageress kindly gave us ) and went to McDonald's. It's frustrating when these damn chain restaurants who were bleating during lock down about this and that can't organise a pxxs up in a brewery.

Visited for a family lunch before Christmas, honestly i don't think i would return nor who I was with. When arriving we were only given the standard menu even though they had a 2/3 course festive menu available ad also a bottomless brunch menu, both which we ad to ask for. There was minimal staff serving considering is was a Saturday lunch time in December so being served by one server was quite long winded and she could of been quite new as she had to go back to other staff behind bar and ask various questions we had asked. She only took half our drinks order before leaving the table. She was ok with our food order and to be fair we were quite indecisive and it did take a little while hence why we gave her a lovely tip ! The food itself was mixed reviews by our party of 7 The Goats cheese and Aubergine Bruschetta was too overloaded with cheese and underwhelmed with aubergine and honey drizzle. The mains was a consensus, everyone who had the chicken remarked how dry it was we even let the waitress know but there was no feedback from the kitchen, we had to ask for additional white wine sauce becasue it was so dry but by time it finally arrived most of us had tried best we could to get through the chicken meal before it went cold and what I will say when the sauce did arrive the wine content was still so strong the alcohol content of it had obviously not been cooked off. The desserts although nice were very measly in portion size and if i had brought this nt in the festive offer I would of expected a bigger portion. Overall a little let down by the lunch but catching up with family was lovely and the waitress did a marvelous job.

Highly recommended for big groups! We booked a large group event with 30 people plus another 10! The staff were absolutely perfect from the start, helping us preorder, catering personally for a member of the party with allergies, helping us make the bill as easy as possible. Every course came out with the names on the list so people knew what food they'd ordered, the staff were smiley and helpful the whole evening :) Couldn't ask for more.

Food was good quality, staff are friendly and helpful, prices are a little expensive. Not many at my time of eating so atmosphere was a little subdued.

Really enjoyed it. Not been to Prezzo in years and was a lot cheaper with the vouchers off

It is really sad to have to write this review, Prezzo BSE was one of my go to restaurants for an evening meal, but since Kevin sadly died a few years back the restaurant has declined rapidly. It was often almost impossible to book a table if you left it too late, at 8.30pm there were under ten tables occupied, which was significantly different from the other restaurants we passed on the way there. My friend ended up with her FOURTH choice, so basically having something that she did not really want, which was surprising as the restaurant was virtually empty. When the two meals arrived I was actually shocked with the quality and presentation of the food. I immediately asked to see the manager. A young girl duly arrived at our table to whom I expressed my displeasure at the apparent lack of choice and the quality and presentation of the food. To be fair, she did accept my criticism and we were offered a free drink. We also passed comment on the empty tables still laden with empty glasses and plates of uneaten food, despite the fact that there were plenty of staff with obviously very little to do. So all in all a very poor experience and I do not see us going back there in the foreseeable future.

Very nice Italian style restaurant, food and service are always excellent. Nice ambiance.

Service a bit slow but enjoyed meal and ambience.

Overpriced for the quality of food provided. Service team was amazing and the atmosphere was nice.

Very nice meal for a celebration

We went for my daughters birthday with the family. They had been told when we booked the table, but they seemed understaffed, and they just didn't do anything to make us feel special. I'm glad we used the taste card to get a discount as the price without it was far too high.

My only criticism was the temperature of my meal. It had cooled, I think, as it stood on the serving hatchback awaiting the completion of my wife's meal, otherwise all was very enjoyable.

Service was quick and clean place. Flat bread with starter was burnt, did mention it to the Waitresses but they just said chef needs to do better but did say sorry. Apart from that a lovely place to dine.

Bury isn't spoiled for good places to eat out, Prezzos is not bad. We had a very nice ravioli and ragu. Both tasty and served pretty quickly. Value isn't great, and I wouldn't buy too many pints there! Although it's a decent place to eat, it doesn't have much atmosphere but I'd be happy to go back.

Went for dinner, reserved table. Please wait here to be seated. Staff rushing past avoiding eye contact doing other things. The place was overwhelmed and impossibly slow. I presume most of the kitchen staff had failed to turn in, because the waiting staff were turning...

It's been a while since I went here, it's so nice and the food is delicious. My daughter has her bday here too with her friends.

So disappointed. I booked a table for me and my partner as we were staying in Bury st Edmunds and no longer have a prezzo in Norwich but used to love it so we were really looking forward to it. When we got there at...

The food was good but the service was a little slow.

Booked for lunch and service by Kirsty and Rosie who were friendly and chatty. They made us feel very welcome. The service was excellent. As the food looked really delicious we dived in and forgot to take photos. Will do next time we are in Bury St Edmunds.

The food was freshly cooked and tasty. We went at lunchtime and the service was good. Very nice

£18 for chicken carbonara no garlic bread on the side! My 15 grandson was left still hungry! He finished off his little brothers burger. I appreciate things are more expensive however this was far too expensive!

Visited on Bank Holiday Monday and we were seated and served quickly by friendly staff. I love Prezzo’s vegan spaghetti bolognese and it was fabulous as always.

Great meal out with my son here. Food n service very good

I had a caesar salad with chicken. The chicken was fine an enough of it, however, there were no croutons or bacon buts, there was quite a bit if cucumber and not a lot if lettuce, didn't really notice any parmesan and there was barely any sauce. Not the best caesar salad by any means, but it was a salad!!! Staff were great and very patient and attentive

food was nice went here coz prezzo at ely closed down, that one was so much better

Came here to eat with my mum and mother in law and daughters. As we came in and waited to be sat three members of staff stood behind the bar chatting and none of them acknowledged us, after about a minute the girl walked out and picked up the menus still not saying a word or even looking at us until she was directly infront of us. She then sat us at a table and explained the grill wasn’t working so had no burgers or salad. My mum who had been looking forward to ordering the burger asked if they had the crab ravioli, the girl went and checked with kitchen and came back to say yes. After a while the waiter came to take the order telling us again about the grill but also they had no calimari. We order drinks which the waiter struggled with after me ordering a blood orange margarita and being asked if that was a double or single shot he then asked me what mixer I liked, and looked confused when I said it was a cocktail, after that we ordered a bottle of wine to be asked if we wanted a small, medium or large. To top it all off after the first girl checking the kitchen we were told there was no crab ravioli when trying to order that. We ended up cancelling the whole order and leaving to eat elsewhere. It would really be an idea to take your staff through more training, even just down to the basics of acknowledging the customers and understanding your products.

Slow service due to two of the servers flirting with the barman. No mind your head signs for a drop in roof height below 6 foot. Chip fryer not work, apparently for the third time in recent months. Starter came fairly fast but then rapidly downhill.

Been here a few times. Always enjoy it. Recently refurbished. If you're on their mailing list you can get some good deals.

Arrived at the restaurant at the time booked online for dinner. no notification just a poor note on the door advising restaurant was closed.. how unprofessional and poor customer service still never received anything to advise why complained to head office being i have bowel...

Spent an early dinner before going to a show, lovely vegetarian meals, well cooked and presented in this restaurant by attentive staff and an excellent manager.

Meal was lovely all the times that I have been here

Went out for a birthday meal food was nice just serice could have been better as was a little slow

We were there having a birthday meal for my daughter. I had the chicken marsala with mushrooms the chicken was very dry and hard. My husband had calzone there was hardly any filling inside. The service wasn't great had to wait for dessert for a...

Nice relaxed meal on a Wednesday evening. The Restaurant has had a makeover and is looking smart. New menu is fresh and summary, lots of choice and all tasty. Staff very attentive and helpful.

We had a buyagift voucher for 2 people. When I booked, I asked if we could use it. They said yes. We went to Prezzo after bookung a table for four, with my 2 sons. On arrival I asked the waiter if we could sort...

It’s a chain restaurant and lacks anything prime. It’s all pretty underwhelming and basic. Shocked that no premium wine on menu .. staff are good

We walked in on a busy Saturday afternoon and we were able to be seated. The kids 3 course meals are great value for money so we were really happy with that. Adults had pizzas which were delicious. We haven’t been to this particular prezzo...

There is plenty of choice for places to eat in Bury but we plumped for Prezzos for the simple reason that we had a two-for-the-price-of-one offer from Meerkat. We were seated fairly quickly by the pleasant enough staff. My wife had a chicken burger and...

Attended at 2.45pm on Tuesday 27th December ‘22, with my pregnant partner who was getting very hangry! Upon entering, we were met by a young waitress who saw us and immediately walked the other way… strange welcoming. We stood waiting at the entrance for approximately...

Popped into this branch of Prezzos on Saturday afternoon. It was not busy. Waited almost 10 minutes for someone to seat us following numerous requests. We were then ushered to a cramped table in a far corner of the restaurant . After sitting there for...

We visited as a family of five on a Sunday evening. The service was incredibly slow. The restaurant was not busy. We were there for nearly three hours. It doesn’t take that long to cook pizza and pasta. We had some fries, which were cold....

Garlic bread dry hard and rip off. Chicken in a masala mushroom sauce, cold plates , reheated chicken that was dry and lukewarm and tasteless , not cooked in sauce . Mushrooms slimy and unrecognisable. Shocking food and costing £17 for some fries which were...

After a long day we were looking forward to a nice meal, Prezzo is normally a safe bet.. we were greeted and sat at our table, the service was good, polite and very prompt. We ordered a new tuna and pesto pizza and aubergine parmigiana....

As a group of friends we visited Prezzo’s for an evening meal. The surroundings all could do with a little bit of love and attention, looking tired and worn. Service was unfortunately a little slow, young waiter however was friendly and polite. Food was expensive...

My favourite dessert is Tiramisu, always have it. But on this occasion, they've introduced lemon meringue pie, which I also love. I asked the waiter which one he thought was better, and his response was "dunno, I don't like either of them". We've just got...

I visited with family including my 4 month old baby. The food was lovely however I was astounded to be refused a cup of hot water at my table to heat my baby's bottle in. First the waiter asked to take the bottle away to...

Superb meal, however, our food was served on cold plates. When I complained about this to the waiter, his response was 'but we never warm the plates'. Such a disappointment, warm plates would have merited a '5'. Please warm your plates Prezzo, so we don't...

Made a last minute booking as had a one night stopover in Bury. Food was good and service friendly and efficient. A request to slightly alter a standard menu item was agreed with understanding and minimum fuss. Would certainly eat here again when next travelling...

The person I was with asked for a gluten free pizza and was treated like a second rate citizen by the shift manager, as a result of this. The shift manager was positively hostile. In the past year we have eaten in Prezzo's in Spalding,...

Top tip, book if you intend to go, they seem to be suffering from staff shortages, we were given a table in the corner and kind of forgotten about, drinks were removed from the bill as an apology and mains took forever to appear, all...

Visited on a weekday evening. Many of the staff seemed unsure of what they were doing, and appeared more interested in the minutiae of arranging tables than serving. Interior of the restaurant looked like it should have been fixed up a couple of years ago...

We regularly visit prezzos as we always have exceptional food and service, however we visited recently and noticed the prices have been put up, this is somewhat understandable as the cost of everything has gone up however we were all served very small portions and...

A hot Friday afternoon in August was probably not an ideal start to the weekend - traffic accidents, jammed motorways, idiotic drivers and driving, wonderful. Arriving in Bury St Edmunds tired, frustrated, in need of a drink and hungry, we decided on the close by...

Have ordered Prezzo many times and this evening was different Vegan pasta covered in cheese! Never been covered in cheese before. The sides of broccoli, peas and beans also and today thought I had a kids portion absolutely ridiculous. Tried calling the restaurant several times...

Eleven of us sat down in an increasingly busy restaurant but that offered no problem to an efficient, friendly staff led by Katrina who created a welcoming, professional atmosphere.The food and service was of a high standard and the whole experience an enjoyable one.Highly recommended

We could not fault the service which was first class. We wanted to give our waitress a good tip but she said she could only take cash and if I added anything to the bill and paid by bank card she wouldn’t get it. Unfortunately...

We have never been disappointed going to Prezzo. We fancied a pizza, and we know that we can get a good one here. (Plus we had Tesco vouchers to use). Really enjoyed our lunch. My wife tried the new Burrata with Tomatoes and Pesto. As...

What a great meal in this branch of Prezzo. Elina is brilliant and made the experience fantastic. Food tasty, clean restaurant and friendly staff.

Good friendly and efficient service,tasty pizza as usual.Restaurant had a good vibe and atmosphere.Excellent location very convenient for our hotel.

Booked in last minute for a group of 22 - Prezzo were excellent at getting us booked in, pre-order menus out to us and staying in regular contact. Service was excellent and quick, food came out quickly and was very yummy. Highly recommend.

Always recieve good service and relatively quick food. Convenient for us to stop and prices reasonable.

We really enjoyed our dinner at Prezzo's. Our waitress, Kirsty, was great - very friendly, chatty and fun. She made us laugh! The food was delicious - my husband had a posh pepperoni pizza and I had a traditional lasagne - both were delicious. I...

We both started with the Calamari which was excellent. Very tasty and piping hot. For main courses we both opted for pasta dishes, the Penne Alla Rusticana and the Chicken Alfredo Tagliatelle. Again both dishes were very tasty and piping hot and well presented The...

Absolutely dead Monday evening, arrived for reservation at 7 for a table of 4, order was taken after 30 mins, drinks took 20 mins to come. We were there for a total of 2.5 hours for a table for 4 and had 2 starters and...

Was quite busy on arrival, waitress assuming the manager was really lovely, very attentive, gave time to order drinks, and food. Food ordered literally came out far quick the starter... less than 5 minutes. Wow... deep fried cheese... then as soon as our starters cleared...

Meal was good here but service was not quick albeit friendly. We were given the impression when we arrived mid way through a Saturday evening without a reservation that they would be able to squeeze us in. And yes they were quite busy ,and they...

Had a great dinner and the service was fantastic! Food was delicious and waitress was very attentive.

Visited today and was unimpressed. Waiter was extremely quiet and seemed uninterested. Whole experience seemed procedural with no extra care taken to ensure customer satisfaction. Starters were good however the mains were disappointing and tasteless. The chicken Alfredo was poor and not traditional - big...

We had booked a table online and it was ready for us. Despite the place being busy with several birthday party groups, the service was good. We use Prezzo quite often, so know what to expect. Good food, good price, good service.