Starbucks in Stratford-on-Avon

Staff sitting on phones, not a clean table, chair or floor, 3 staff, floor filthy. Toilets passable. No motivation or enthusiasm. As a soft FM Ops Manager I would be mortified if this was my team.

Disinterested staff with no people skills. Didn't ask if we were sitting or taking away so assumed take away and charged for the cup.

Stopped at Warwick at 21.30 to get some coffees and cakes to keep me and my sister going on a cold wet night. Member of staff took the order, but seemed stumped when I was paying half by cash and half by card. Not usually an issue when I've paid for goods like this in the past. We had our own cups but I had to remind her of the second cup needed to be handed to who ever was making the coffee. Second cup eventually arrived. I then had to ask where my cakes were. "What did you order?" The member of staff asked. He the proceeded to stuff them into one bag, which wasn't big enough for them. I asked about serviettes. He didn't know where they were. The four members of staff seemed too busy talking amongst themselves to be bothered about customers. It felt like a group of school children playing at "Shop". I also question why the seating area was closed as they were still open when we left 20 mins later. If you don't want people sitting in the Starbucks area, why have that bit open? Wouldn't it make more sense to open the Starbucks in the main serving area. In short I was really disappointed. I have stopped here regularly and never had such a poor service. Perhaps they need closer supervision.

Called in for a coffee on our way home. The coffee was up to the usual Starbucks standard. The service was polite but nothing exceptional. One benefit this Starbucks outlet has is that it has its own seating area which can be beneficial when the rest of the service area is crowded (which it was on the day we were there).

We were the only two customers at the Starbucks counter, six members of staff behind the counter, a couple cleaning, the others chatting amongst themselves. We stood waiting to be served for approximately five minutes, the staff knew we were there but ignored us. “ANYBODY SERVING’ my partner called out, they looked at us and finally one came over and took our order, no apology for the wait. We ordered two coffees and then waited again while they performed the coffee making pantomime which took another ten minutes. The two coffees they made were horrible and should have been returned to them however by the time we realised we were back on the motorway. Won’t be going there again.

The services were busy so we decided to go to Starbucks drive thru as it was quiet. The standard of hygiene in the toilets (mens, ladies and disabled) was an absolute disgrace. No soap, toilet paper and overflowing bins. The slippy floor hadn’t been cleaned for some considerable time. The tables were clear but hadn’t been wiped. Staff were not interested in resolving the problems when I mentioned them. Not even an explanation or apology. My husband had already ordered coffee whilst I used the facilities so I was too late to suggest we go to the services. Will not be calling here again.

On the last 3 occasions ( within 2 weeks) I’ve had to bang on the windows to open up, it states 5:30am opening yet again the staff are messing about in the back!! Why is it that these baristas feel so offended to be told it’s not acceptable to keep customers waiting outside like second class citizens

If the staff weren’t so busy flirting I may have got my coffee quicker and of a better quality. The person on the till was quick to give me the cake I ordered but I had to wait a long time for the coffee. For starters it had way too much syrup in and the time I waited for it was ridiculous all because the staff members were too busy flirting over who would put the ice in and who would get a lid. Will not be coming here again, would not recommend.

Coffee hoppers were empty, the restaurant was dark, dingy and dirty; and the staff were rude. I didn't get asked my name when I placed my order, nor a thank you for my order. I handed over my Starbucks card to collect points and the lady behind the till very obviously didn't know what to do with it. One of the baristas asked her what she was doing and took over. My receipt says I was served by someone of a different name to the barista's badge of the lady that was serving me. The Manager/Supervisor behind the counter was busy filling in her 'afternoon jobs' list rather than directing the baristas as to what they should be doing (cleaning tablets, filling hoppers, cleaning counters, restocking etc).. I definitely won't be recommending this to anyone and will not be returning!

I found the staff very rude when I stopped on a long journey. It was hot and I wanted an iced coffee - they made me some very bitter/disgusting slop in a flimsy cup which spilled everywhere in the car and was undrinkable. Dont waste your money

Stopped for a coffee at Starbucks at Warwick Services earlier today. The coffee was as expected and the young girls serving were pleasant and efficient. However it must be the most depressing , dark, dour and dirty location I have been to some time. The place had a few people in; the furniture looked tired and old fashioned and I couldn't find one clean table.  I sat at the one I believed had the "least" mess on it and may have been wiped in the recent past. There were plenty of flies darting around, it was a hot day. Surprising a big name like Starbucks would let one of its places look like this. Certainly wont be going there again.

Service was so bad! They were so rude! Clearly on a power trip because they can tell you to stand on a green spot! Costa is 2 mins away will go there from now on! Drinks weren’t even right!

Well the girl who made my coffee is just rubbish. I asked for a white choc mocha two pumps of hazel nut, not only was this wrong the first time it was handed to me when I asked her to correct it she still couldn’t get it right. Not impressed.

On Thursday 27/02 I stopped when the light was going down for a break in my journey on the M40 motorway in order to have a coffee. I asked for a double espresso. The cost was over four pounds. But then? The young lady who served me took my money and then disappeared behind the coffee machines and my coffee appeared a few minutes later. I have an Italian Gaggia coffee machine at home and I grind my own Lavazza beans in a Peugeot grinder so I think I know a bit about coffee. My coffee that evening tasted like a cheap instant coffee. I was in a hurry and there did not seem to be a barista around so I just left in disgust. My advice to anyone wanting to buy coffee at Starbucks at the south bound Warwick services on the M40 is - DON'T.

A year since we were here last, and still good coffee in a clean environment. Prices steep - £6.30 for 2 (not large) coffees.

The coffee was nice and the place was clean but it needs updating. At least there were plenty of tables and chairs there though.

I have been quite critical of coffee shop chains in the past, but we needed a 'pitstop' on our journey and thought we would grab a coffee at the same time. This Starbucks was clean and welcoming and the coffee not bad at all. This...

We had a quick stop here and had food and drinks. All good enough and filled a gap. Toilets so busy I had to walk across to use the services toilets! Seating area outside which was nice in the sun.

Coffee at £310 listed on the board. Then it's £315 at the till. 5p extra for a cup. How else you going to drink it. Never ever will we set foot again in a Starbucks!

Live 5 mins from here. They now have one on the North side so they must be making money......... They could make a lot more. I am the perfect customer - unlimited budget working from home but need to pop out and meet people etc....

This is a good place to stop for a coffee. There is a choice of three cup sizes and a choice of milks (my wife prefers Soya milk and this is available). The staff are very friendly and the service is quick and efficient. There...

Stopped for travel break. No facilities for people with dogs. Large fenced yard at front which could be suitable but no access to it unless through the main entrance which bans dogs. Did find a few dirty benches to side but immediately under the extraction...

Usual selection of drinks and snacks. 5p surcharge added per takeaway cup but you can bring your own.

Southbound on the M40, there are two Starbuck counters - one with its own seating, etc, and the other in the food court. Previously, we visited the one in the food court - it was not a good experience. This time, we visited the one...

Halfway break on the journey to Dover. A short queue at the counter made this a swift and easy pit stop. The flat white and Americanos were good and the bacon sandwich very good. A shame about the chilly temperature but that helped ensure we...

ordered 2 portions if fruit toast and 2 coffees ... toast arrived ..no butter was given 2 ..had to ask for 2 more ..flat white disgusting .was more like a white Americano.. staff doing nothing just talking ,while tables needed cleaning ..place looked as if...

This review is for Starbacks warwick south located in the warwick services (M40). We stopped here for a quick break enroute to London. It was not very busy when we came, service was quick and efficient.. Coffee was strong, just the way we like it.

There was no queue when ordering our coffee and the staff were pleasant and smiled. The coffees we ordered were decent quality and the pot of milk we asked for was hot. Clean tables.

Called into here for a quick takeaway coffee. Everything as you would expect to see in a Starbucks situated at a busy service station. Everything very pricey, but I guess that is what you expect at a service station. Over £3 for just a regular...

Stopped on way to Bicester at the days inn Starbucks drive through Staff messing about singing into their headphones didn’t know the answer to what is a chai latte The guy shrugged his shoulders 4 staff poor service My opinion sack them all and start...

A nice, helpful and friendly person took our order - nothing special: two cappuccinos to go. Waited in the inevitable queue for service. We were served amongst the others in the queue in the most random fashion I could imagine: one cup to the chap...

Starbuck’s jackfruit wrap it is so delicious. I was really happy to see it here (last two services were sold out). The service was good and we got a discount for bringing our own coffee cups in. You can’t beat that - looking out for...

Stopped on way down M40. We had flat whites which asked for extra hot and a chocolate brownie. The coffees were hot and brownie decent . It was reasonably quiet but they still needed to clear some tables. It was reasonable service station Starbucks

Asked for 2 cappuccino and à latte 3 pieces of cake. Then at least 5 people who came in behind are served in front of me. When I asked i had been missed was informed that the male server was doing tea and cold drinks....

Bought two coffees using mugs I purchased on the journey north the day before. The coffee was piping hot and was undrinkable for at least forty five minutes, so good was the mugs insulation. Also got 5% off for using own mug.

Took an age to be served even though there were only 3 people in front of me & 4 staff 'working'. Friendly enough but they didn't have a clue how to co-ordinate the orders. The main server went off to complete a food order &...

Arrived and there were about 10 dirty tables, basically all the empty tables. Sat for a while no one around to clean any of them? Asked a lad to do it, he just picked the rubbish up and disappeared leaving all the spilled coffee still...

On entering the services car park turn right straight away. Then at the top of the car park there is a self contained Starbucks..good seating inside and friendly service. Toilets inside as well so saves walking down into the main service building.

I drink Starbucks coffee all around the country, in-fact I have done all around the world. It is my first choice coffee stop. So how do you think I felt when I pulled into a 24hr Starbucks at the Warwick Services on the south bound...

We always stop here both on the north and south Warwick services on the M40 as it’s about half way to our journeys north. Coffee at Starbucks is always welcome, the staff usually engaging and positive, coffee is always good and the usual range of...

Clean with seating mainly around the rear. Only 2 staff on so was slightly slow on service. There’s an indoor one in the food court and a stand alone one on the car park.

Standard Starbucks. Yet the service was lacking. Maybe caught it on a bad day as you can normally get great service with great coffee. The cookies filled with Nutella where lovely , if a little bit naughty. Overall a below average even mediocre franchise. Shame...

We stopped off here on a wet and windy Saturday night. All the usual products were available and the staff were copying well with a steady queue.

Pulled off to use services. Petroleum station being demolished and perhaps they should do the same to this Starbucks. Men's toilets flooded restaurant. Incredible noisy hand drier in the disabled/baby changing cubicle. Outside rubbish bins overflowing g and drink cans and discarded cigarette butts in...

Visited on route to Airport, service was slow, and they weren't busy compared to other outlets. The end result was good, nice scrammed eggs and good coffee. If service was improved it would be a good stop.

Stopped with the family for a comfort break and refreshments. The ladies toilet was blocked, the disabled toilet was out of paper and very unclean. The main restaurant given that it was only 10.30ish in the morning was filthy, stale food on the floor, dirty...

Stopped today for coffee and a pee. My wife and I both had a black coffee here to takeaway. This was my first time in a Starbucks and it will certainly be my last. It was truly disgusting

We like to stop for breakfast en route this Starbucks is ok, they serve relatively quickly, the drinks are hot. The only complaint is why don't they clear up, tables covered in empty cups plates and left over food. I go to the US regularly...

Stopped off here again on the off chance it had improved since my last visit. How wrong was I. Not one smile from any of the staff. Coffee was awful that I asked them to re make it. This is the worst Starbucks I've ever...

Coffee taste a bit lacking, cakes on occasions tend to have a general lack of wholesome flavour. Staff so so.

Slow service and terrible food. Not what I have come to expect from Starbucks. Disappointed. Wouldn't use again.

This review is for the new separate drive thru building at the M40 services. I stopped off for a cappuccino. The coffee was very nice. The place was ok clean and tidy, service was fine. Plenty of seating. I sat in the restaurant and did...

One latte. One tea. One small granola piece. One blueberry muffin. £11.75!!!! OMG. Latte was good. No decaffeinated tea when they do all these types of coffee. Muffin tasted of blueberries to start then just thick mush. Granola piece nice but tiny. Only reason we...

Stopped off here on our way home from Liverpool. I'm a Starbucks lover but this place is just horrendous! Over 20 mins to get our drink even though our order was taken straight away. Place was cold and dirty. 4 members of staff working but...

£17.10p for 3 coffee's (one topped with cream) & three muffins & we stopped here during a cold spell so you didn't want to linger as the seating area was just so cold. I know you pay more at motorway services but it doesn't even...

My first visit was through the drive-thru & the Latte I ordered was disappointing, It had a funny taste to it & the muffin was stale. On my second visit I went in as I needed the toilet & it was disgusting & smelled so...

A nice new modern building but dirty, cold and terribly slow service, some serious training issues, I would never return.

Came in for a quick stop ended up waiting over 20 minutes for our drinks as the staff didn't know how to make a simple hibiscus iced tea that is on the menu! The manager (Sara) was speaking about us to her staff, I don't...

Stopped with the family. Paid a premium for shabby miserable poor customer service, filthy dirty tables and chairs (every single one) and not a real cup in sight. Lovely break in a long car journey. Not.

This Starbucks outlet was busy busy today, staff were very efficient & still very courteous. There was a slight delay in our Americanos being delivered, but not enough for the young & very efficient Guy to have to apologise for such a delay, Not much...

Had a magical time here in the early hours on a drive to GATWICK. Server was such an incredible woman. Chatty, sophisticated lady Gave us free pumpkin spice Only issue was my cappuccino wasn't that vanilla-ry. But when your feeling blue on the m40 this...

Stopped for a toilet break and quick drink,early on a Sunday morning they were not busy, but had to wait as staff just appeared totally disinterested. For the prices charged you just receive better service.

My toastie and small capuccino cost over £7.00 so I'd expect better than mediocre and dusty surroundings with a unclean toilet.

Two adults and two childremn aged eight and five for a small snack here. Service was good, food was OK. Taking into account the recent publicity over this problem at this type of location, whilct the hot chocoalte that I had was better, the sugar...

Quick coffee & toilet stop at this store, toilets terrible mess with urine on floor , the toilets were most certainly an after thought tiny and dirty, meanwhile the rest of the cafe floor is dirty and tables not cleaned and cleared, thankfully the food...

Every time I seem to visit this Starbucks they always seem to run out of the ingredients for the promotion coffees. Few times I've stopped here now and each time that I fancy trying something new they always say they have ran out. Maybe they...

Visited this location after a long car journey for welcome refreshments. Chose Starbucks as we wanted something quick and convenient. Therte was plenty of tables available. The place was in reasonabel decorative order, the tables were a little untidy/dirty but not too bad. We had...

Good choice of food outlets including Burger King and KFC. Service was quick, with staff quick to clear and clean tables; food was as you would expect from fast food outlets. A good place to stop for a break when travelling on M40.