Starbucks in Birmingham

Dreadful staff. Abusive staff with terrible customer service. Left without collecting drinks. Never again

My Wife and I recently (Sunday 26/11) had an extremely disappointing experience at this Starbucks branch where we not only received poor service and when we questioned the service we have been denied service but I also faced racial abuse from one of their baristas. This incident deeply troubled us, as Starbucks is generally known for its welcoming atmosphere. I have contacted the Starbucks Corp and WMP will further pursue this matter but I urge branch owner and regional director to address these issues promptly, fostering a culture of inclusivity and respect for all customers. P.S - I gave this beach a 5 star review 7 months ago on google reviews which I have now removed and replaced it with the same review above. I believe it is of extreme importance that the customers to this branch are aware of its current state and making an informed choice whether to spend their money in this branch.

Visited mid-morning with my 90 year old mum, just for a coffee & tea before heading home. Placing my order I asked for the 'lightest/smallest cup' for my mum as she struggles with heavy cups. Server asked if mine was Americano, I asked for milk, she added it to the coffee - I then asked for whole milk with my tea - that arrived before the tea did. The she arrived with another coffee with my name on in - it turns out I was given someone else's drink - I told her I did not need the milk she gave me for the coffee as she had added it to the drink already, no I haven't she said - yes she had! Finally got my drinks in paper cups - was not told this at the time of ordering - dishwasher was apparently out of order. Sat down to have my drink with my mum, table and chairs were dirty - we left without sampling either drink! Very poor service & state of shop was shocking!

The worst coffee in Birmingham (watery Americano coffee). I ordered American coffee with soy milk on the side, they gave it all mixed together, after they served me another I also asked for a croissant, they had put it in the microwave, it totally looked like a rubber croissant. Never more.

The thing that makes this the place to visit when near 5 Ways - isn't just the good coffee but a chilled atmosphere and the people who run the place which matters a lot. I work on my laptop or meet friends or sit and watch the world (or trams) go by. A nice place and great space.