Starbucks in Mole Valley

I bought an espresso and after 5 minutes the “ barista “ gave me one that has been in the machine metal freaks for at least 3 minutes . Considering that an espresso get acid quickly and therefore need to be drunk fresh , for the price paid I asked a new fresh one . The girl working there I guess got quite upset about myself schooling her ,- but guys these are the basics of brewing coffe otherwise it is dirty water and not an infusion - anyway she did but what a customer service . I guess the manager should train them properly

We were travelling early and had driven 3 hours to catch our flight. Imagining delicious coffee and fresh pastries we went to Starbucks. What we got was coffee like weasel piss and a stale un appetising pain aux chocolate. I say this with a heavy heart because the staff were a proper, polite, hardworking team. I’d employ any of them alas the goods on offer are second rate.

I was served by Paulo and Fahim today, because I’m a regular they know my order and always serve me with a smile. Excellent service everytime 🥰🥰🥰🥰

Poca profesionalidad de sus camareros, en particular la señora mayor , risas y cotilleos entre ellos por nuestra falta de conocimiento del idioma y la dificultad para pedir nuestro menú. Y para colmo los precios por las nubes..

Worst Earl Grey tea I've ever had . Used luke warm water from a 'hot' tap topped with milk . Frothy and cold . Terrible asked for second one and it was nearly as bad but without the froth . Very bad

Great place ! I had a time to kill before my flight and I take the decision to have a coffee at Starbucks like usual, I can say it was the best decision before my flight

We had quite a lot of time to kill before our next flight, so dropped in here for a cup of coffee and a cake. The cafe was absolutely heaving and I thought service would be dreadful, but they seemed really organised, took the order at one end and provided drinks etc at the other end. Almost seamless!

What’s going on? Just asked to have the coffee without the lid and the server just ignored me. I asked him not to put the lid on as I didn’t want to waste the plastic and just received a super ignorant response! Unreal - Didn’t expect this at 4am at the airport. Not impressed.

Service was terrible, seem like they didn't know what they were doing and it wasn't even busy. All shouting over each other in their language (Indian). Very unprofessional and rude as well.

Wednesday 15th May with time to kill before the departure of our flight, we came here to have a coffee. The coffee shop is located on the mezzanine floor in Gatwick's North Terminal. We found a table to sit at but we had to clear it before we could use it, don't think it had been properly cleaned in ages. Once table and seating sorted one of us went to the counter to order the coffees. They certainly know how to charge here £8.40 for two flat whites. This also included a charge for a single use paper cup. I do not like drinking coffee from a paper cup, take away is fine but not when consuming the drink on the premises. After a bit of a wait we were able to collect the coffees which were initially to hot to drink. When cooled down to a drinkable temperature there was not  much flavour. So a waste of time and money, would have be better going to "Spoons" for a pint.

Early morn flight with TUI from the North terminal and Starbucks is our coffee destination of choice. Tasty Latte at just over £4 is a airport bargain, and add in quick service making it even better.

Disgusting customer services. You can’t use your reward drink here. A question mark on the brand??? Why you can’t use your points here either mention on store not participating simple.

Tried to order a "tall white chocolate mocha" to get an injection of caffeine before the flight, and had to say it five times and still ended up with a white hot chocolate. Genuinely if you can't understand the order, do not work on tills. Had to correct the guy from "two" to "tall" three times, and he still got it wrong. And he had no idea how to process a gift card, even his colleague was fed up with him. I know people will think I'm being picky, but it's an airport - caffeine is important.

Coffee awful. Service - staff lacked interest on anything being ordered. Coffee like instant coffee. What happened to the creamy coffee you get where milk is heated and poured to a perfection. Why was there no offer of a hot almond croissant as they do elsewhere. What an absolute joke and waste of money

Awful and a rip off. You can't now get a pack of straightforward sandwiches. Only fancy bagles and other wraps. I asked if they had yoghurt pot with berries and granola and was told no. I asked why and the guy said "it's seasonal". What a load of tosh. Everything very overpriced. Seating area uncomfortable and no clearing up or table wiping done. We will avoid totally from now on.

Alas, they don’t know how to make a simple Americano coffee. And the breakfast sandwiches are uninspiring. Nowhere near the quality or experience of Starbucks elsewhere.

Ordered a breakfast roll - it was cold and opened it up I wouldn’t feed my dog what was inside it so asked for a refund. Instead of a refund they have debited me for the item again!! Now having to raise a dispute with my credit card company which is a pain! So will never use this place again at Gatwick - food rubbish and staff not trained to do refunds obviously!

Got charged extra £10 for using euro because they didn’t accept my card. So I paid 30 euro for coffee water and sandwich. Don’t even bother going there unless you have pounds.

It's OK as far as coffee outlets go in an airport terminal. The cost is the usual airport inflated price but it tastes alright. There's little gluten free options available. Seating area is small and filled with lots of other people also waiting around. However, there is a bar of stools which were all free but you can get jostled by the people waiting to get their drinks, etc

We visited around 3am on a busy Saturday in August before our flight. Hadn't slept much and needed coffee to revive us. It was incredibly busy for the time of day. We ordered coffees and food. The Starbucks membership code scanner was not working for some unknown reason, so we didn't get/redeem our points. I specifically asked for oat milk for my daughter's latte, as she has a suspected lactose intolerance. When we received it, it said semi skimmed milk on the ticket. My daughter (who's a Starbucks barista at an unconnected branch) asked for it to be changed as it's company policy. At first the barista was reluctant and the lady behind the till said out loud in a very rude way 'she didn't ask for it'. I don't expect this kind of customer service from a high quality brand like Starbucks. But my daughter had to push for a replacement and they reluctantly made one. Later she ordered another drink, specifically asking for oat milk. Whilst she was waiting she witnessed the barista using whole milk and using the dairy blender. Before it was handed off one of the other baristas asked if it was definitely made with oat milk and he said that it was, but my daughter definitely saw that he had not. This was a deliberate disregard for allergies. If a customer had a severe allergy to cows milk this could result in serious consequences. Next time we're at Gatwick we'll be having our coffee elsewhere.

The most abysmal ‘coffee’ I have ever tasted and after relieving us of £31 for 3 sandwiches & 3 small drinks, we were told that we couldn’t use their seating area as it was closed. The few seats in use had people that clearly weren’t moving any time soon. Zero customer service

Average costs and classic Starbucks products, good and delicious. Courteous and helpful staff. Recommended for a stop at the airport while waiting for the train.

By far the grubbiest place I’ve eaten in a long time. Floors tables and even the walls were dirty. Overhead the lights were encrusted with dust. Disappointing food served in a paper bag with non recyclable cups. And paid a fortune for this grim experience.

Using dirty clothes to wipe the cups. Busy gossiping loudly and treating customers like an inconvenience. When you ask for something, I'm sorry to say they struggle to understand. I had to physically get it myself because the barrister struggled to understand what a cup holder was. The service was good in 2022. Its really gone down hill. The new staff are not professional enough. Service is about being clean and treating customers well. I didn't see that at all.

Went here on the 7th and was absolutely chocked. I’ve been working for Starbucks for 2 years as a barista and supervisor and never seen anything like this. The barista doing the beverages did not clean the milk jugs twice and used the bar towel that we use to clean the steamer to clean the machine and proceed to use it as a normal steam cleaner. Disgusting. The beverage quality was not up to standards Customer service was not the best. Really sad to see that some partners don’t take their job seriously

With regret I visited this unit this evening. Couldn’t call it a coffee house because it does not serve drinkable coffee. I returned my cold cappuccino but my wife threw her hot chocolate in the bin. It was vile like slop water. Do these staff or management ever taste the products they are serving? I venture not. I’ll die of thirst before I ever call to this unit again. So should you I’d recommend.

I ordered a cheese toastie, the staff heated it and then l rushed to my gate. Before take off l took a bite. I'm a vegeterian and the product contained meat. I've complained through Facebook but haven't received a response.

Fantastic staff. I have a severe dairy allergy and the team handled it so professionally. They presented the allergen iPad and were quick to answer any of my questions. I felt reassured that my drink would be properly executed. For an airport, they really have...

Awful attention rude personal not worth to stand, London in general is full of rude people, but this is a way to go into a general last stop in the area.

Such a busy place but Matt took the time to chase up our order. Great personal service despite the amount of people

I appreciate that airports are very busy at the moment and that there is a shortage of staff in the catering industry but to have to queue over twenty minutes for a pricey cup of coffee is unacceptable. Then, there was nothing Gluten Free, not...

Totally a different caliber than the Starbucks one in Crawley where the service is very lame. I have gone many times to this one at Gatwick and there is only one complain.......way too few chairs and seating space for people. It is usually very crowded...

Generally okay visit. Was busy and items had ran out of stock..... to be expected when running a busy coffee shop with airports getting back to normal. Staff friendly and welcoming.

I was very disappointed with the quality of coffee provided and it wasn't cheap either. Well below the standard I expected. Luckily I was off to Italy where every cafe, restaurant or hotel produced excellent coffee

We stood in a long que for around 10-15 mins at 7am on in departures. We wanted some food for breakfast. However we were shocked to discover at 7am there was no food in the fridges except x1 cheese and ham toastie and a salad....

Thanks to the staff for quickly proceeding with orders and friendly welcome. Has been a great treat before taking off 👍🏻🙋🏻‍♀️

I’ve been served by Gabriell 😊☕️ thank you so much He is nice ,friendly and it was Happy and funny atmosphere . Also quick service! ✨✨✨✨✨

Even at Mcdonalds and other fast food restaurants, you expect to be spoken to with eye contact, but not here. 'What do you want, we don't have any' when I asked for a croissant at breakfast time. I chose a blueberry muffin and the server...

Back in Gatwick for an early morn flight. Starbucks is a good reliable snack and drink stop, always an available table, and comfy with fast service. Toastie with ham and cheese, croissant, and breakfast tea, all at just under a tenner, reasonable value for an...

On November the 28th my family and I decided to go to Starbucks before getting in our flight. As a customer I would except the people behind the till to communicate with customers or at least have better skills while it’s busy. Unfortunately that did...

Horrible experience. Have diabetes and bought drink with food. To wait 10 mins to be told they have given someone my food behind me. Won’t be back. Girl so rude and shouting while another guy with tattoo behind his ear stood giving me a dirty...

5am and a place to sit and drink a tea,while passing a few hours was appreciated. Two teams,one of them herbal, at less than £5,not bad for an airport

My panini was very tasty and that's why it got 2 stars, however as a coffee house I would expect the coffee to be good. My espresso was weak and as thin as an Americano and when I asked for Brown sugar, I was informed they had run out, in a very off hand matter. They should perhaps reclassify as an eatery or employ a barista to sort out the coffee and as Gatwick is busy airport, order as such. Very disappointed.

Обычно везде в разных местах захожу в Starbucks. Никогда не было проблем. Перед вылетом решила зайти в аэропорту в North Терминале. Сервис ужасный! На смене 4 человека. Один парень блондин на кассе, трое (две женщины и парень) в стороне. Стоят и общаются, вытирая инвентарь. Блондин выбивает чек, потом долго стою и жду, когда вспомнят обо мне. Кассир им ничего не говорит, не отходит со своего места. Пообщавшись, одна из этих общающихся решает все таки сделать мне кофе. Ставит в спешке стаканчик, нажимает, половина течет мимо, прямо на край стаканчика, стекая по стенкам мимо. Она не поправив стаканчик, вытирает этот стаканчик грязной тряпкой, которой только что при мне вытирала столы и пыль и подает мне. Половина кофе вылилось мимо. Ни один не приветлив, никто не улыбается. Такое отношение, что посещающие их беспокоят и лучше бы не заходили! Захотите кофе в аэропотру.... лучше проходите мимо этого места!

I was travelling on the 6/01/2020, I usually like to have a coffee in the terminal.On this occasion, I didn’t find the service friendly. Other than address me in English to take my order the staff carried on a conversation among themselves in another language, I asked a question about grilling my food and the server answered me in a manner that suggested I was an idiot, the coffee I received wasn’t very hot. The service was quick but I was the only customer at the counter.

I’ve visited this Starbucks many, many times when travelling with work and have never had any issues. This time I was with my family and ordered a cup of cold milk for my young son. When I got the receipt I noticed I’d been charged £2.55 for what was about half a pint (a pint of milk is currently 50p). I asked a member of staff (Catalina) about it while I was waiting for all the other drinks and food I had ordered: her response is the reason for this review. First she wrongly assumed I was asking where my order was and waved her hand at me saying “everything is coming” because the gentleman beside me had just been asking. Re the price, she shrugged her shoulders at me, with full arm-raise accompaniment to make sure I knew how much she didn’t care, smirked and said “this is the airport” and “nothing is free” which is not what I was requesting, which she knew perfectly well. She wandered off and the customers next to me commented on the cost of the milk. We asked for the manager who shared Catalina’s views - she shrugged, grimaced and said “You don’t like, you give back” [sic]. *Starbucks: These two employees did not represent the Starbucks values or level of customer service we know to expect from your brand. It is expected that airport prices are higher but this inflation level for half a pint of cold milk was disproportionate and 2.5 times more than we pay in the high street. Had your employees handled the situation with a modicum of respect towards me, I wouldn’t have written this review.

I don’t usually give reviews to coffee chain places, but this time had to make an exception. Quick and professional service; good range of Panini and sandwiches, excelent coffee (of course), but most important friendly and efficient staff. Thank you!

Excellent guys, the coffee was serve at the moment and they were very quick in all the progress, Liam is the GOAT

Visited here on Monday 9th Dec whilst waiting on my flight home.Ordered a coffee to sit in as had a few hours to go before flying home.Stood at the bar for over 10 mins waiting on my latte.To be fair it was busy but not busy enough to have them forget my order.The person who took my order suddenly looked up and seen me, looked about to realise he could not find my ticket stub and cup then sheepishly came over to ask my drink again.Himself and the barrista then had a loud argument about getting my coffee made and who's fault it was that they had lost my drink.Very poor experience. Place was untidy. Tables dirty and sticky. Coffee luke warm and staff rude and very unhelpful.

Had breakfast here before we caught our flight. Staff were very helpful and efficient, lots of tables to sit at if you do not want to take it away. Overall I would recommend

Les produits toujours excellent même si il manque un refresha citron vert ! Mais l’équipe sur place est désagréable et attention les sourires ils sont rare voir inexistant. Je vous conseil donc d’attendre un peu avant de boire un Mocha.

Went for coffee etc before our flight. Service was OK but it wasn't that busy with seating available.

Ignorant staff, giving eachother looks even when they got out order wrong, staff was flirting with a customer in the queue and it held up the line. ...not busy at all, wonder why

Caramel Frappuccino’s watery and not enough caramel! Worst I’ve had! However service was quick and workers seemed friendly.

My favourite Starbucks drink ruined here, £15 out of pocket for 3 servings of water and ice, no coffee taste, sparsely used the caramel and just tasted like icy water. Really disappointed as my usual Starbucks in West Brom Birmingham are great- maybe staff should go get some training from them!

We love Starbucks fruit toast and Frappuccino’s particularly so thought we’d have some along with our porridge as brunch before boarding. Unfortunate there was no fruit toast so we opted for ham and cheese croissants. They were so dry and tasteless that we opened them to understand why. Thought maybe we had chosen ham only as we could find no trace of cheese. I brought them to the counter and apparently they could see cheese there lol. Two of the members of staff pointed to a butter like dot and said ‘That’s it. That’s the cheese’... They were inedible. A poor show Starbucks on both the quality of the product and the lack of customer service. Threw them in the bin and went to another establishment.

Came in here for a pre flight coffee and it took some time to get served but was good coffee in the end.

We had a quick coffee and small bar of nuts with some crisp. we did not have time to sit around as we had a flight to catch.

£20 for two rather poor coffees and two tasteless paninis is not my idea of food value. Starbucks as a brand is supposed to stand fro something and they have to better than this.

We waited in comfy seats for our plane. Good coffee,good internet, and clean and efficient service,better than most in the terminal.

The coffees and tea's are pretty much all over the place the same, but ok it is an opportunity for a short break. It's clean and bright and the atmosphere is ok. Prices, well it's Starbucks, they are expensive.

What can I say about this Starbucks?! It is always heaving and difficult to get a seat, but it is quite tatty now. The queues here weren’t as big as at other cafes and staff were coping quite well. On the whole, it was clean enough and you could plug your technology in while you ate and drank!

If you've been to a Starbucks in the UK before, expect the same here but a bit busier.

You can’t bring your own water due to security at the airport and the coffee shops just take advantage of this and charges a fortune to customers. They also don’t list their prices clearly. Caramel latte was disgusting and poorly made. I had to chuck most of it in the bin.

Amplio Starbucks con cómodos sofás y música para tomarte un café, Mocha, Frappuccino o sabroso batido mientras esperas que anuncien tu puerta de embarque.

Perfect place to relax and enjoy a good coffee, fast and friendly service, tasty snacks, what more could you wish for?

Staff was pleasant and we was served pretty quickly. Clean and presentable store. Bit pants you cant use your starbucks card to pay, so had to pay cash.

Located on the upper floor, this place has the worst queuing system. So bad, that you are queuing in the corridor with 100's of people trying to get past.

At 5.45am, we needed something to perk us up after being awake early to catch an early morning flight. Starbucks, located on the upper floor of the Departire Loungs, was very busy, but the queue moved quickly and we didn't have to wait too long for our coffees.

Bought a Starbucks reusable plastic mug at Camden store on our way to the zoo yesterday. Went to buy a coffee today and the inner part of the mug came out likely due to faulty manufacturing. Flying out to Spain today and knew there was a store at Gatwick so took the mug to have it replaced. The young lad went off to speak to his manager and returned to state they couldn’t replace it and return it for a replacement as they are a franchise!! WTF?? How many people buying at one Starbucks store buy their next drink at another. Hate to have a whinge but it’s really crappy to be told to get back on a train and return to replace a £10 mug.

What a waste of money! Expensive and we had to dump it! Please taste your coffee before you serve it. Its way to watered down!

At Least 'DICK TURPIN' had the decency to wear a mask when he was robbing people, We had two coffees and two paninis which were inedible, when I tried to complain we were fobbed off by the staff and basically kept waiting until we had to leave to catch our plane.

The staff here were really friendly, and the cafe was nice and clean. Sat here for a few hours while waiting for my flight and was comfortable. Plug sockets if needing to charge devices.

Arrived at this busy airport coffee bar at 4am. They were busy,but we were served coffee and tea quickly,and even got ourselves comfy armchairs. Coffee good,not cheap,but value for an airport where all seems expensive.

I always use this Starbucks when flying from Gatwick. As usual, clean, reasonably priced for an airport and well staffed. Excellent coffee and a very good choice of pastries and baguettes. However, they have introduced background music. Too loud and absolutely dreadful.

Style over substance- chocolate muffins looked great but had no chocolate taste ? Bizarre for a chocolate muffin - won’t be back

Thursday morning 21st March we visited this coffee shop which is situated on the mezzanine floor of the departure lounge of the North Terminal at Gatwick.

How could you go on holiday without one last White Mocha , certainly not me , knowing it would be twelve days until i had the chance to have another one its reassuring to know this little peace of heaven is in the North terminal waiting for me .

Yes it was ok it’s what you expect from a restaurant in an airport. Long queues and below average coffee. Unfortunately it is a captive audience so they will never go out of their way to give good customer service.

Place full of dirty trays, not cleaning at all. Was working on my laptop for near 1.5 hours no one came to clean around . Passengers seat on dirty tables . There are sockets everywhere ( NO ONE WORK) if you need to charge any device go elsewhere. Lady at the counter rude and not interested it. Won’t come back

Ordinary Starbucks, not the worst in the UK but staff overcharged by one size of coffee. Buyer beware!

This was overpriced but not as bad as train station prices. It was still bad but the value was alright. Not the best starbucks I have had

We flew out of Gatwick twice in October and on each occasion visited Starbucks. The first trip was early on a Friday morning and the staff were very busy but still friendly but the second trip was on a Tuesday morning and the service was excellent. The friendly barista said my name 3 times in the short dialect we had and the last who served our drinks and breakfasts had a great demeanour.

Cortados here are made with way too much milk. They barely taste of coffee. And when confronted they don't believe you.

En general la comida y el café bien, como en todas las cadenas. Pero un funcionario llamado Martín nos atendió pésimo desde el inicio. Nos gritó e hizo lo mismo con toda los demás clientes. Personas así ensucian el nombre de Starbucks. Espero que no atienda más publico y que se pueda desempeñar en otra función.

While waiting for my flight at Gatwick North Terminal , I ordered a medium double shot cappuccino to drink in . There was one person ahead of me and no one behind me . There was plenty staff all looking disinterested . I waited 10 minutes and then went to the counter . A very unfriendly young man. Grunted “ it’s coming “ he just started it . He served it in a paper cup , he didn’t understand me when I said I didn’t want to take away . He said yes yes this take away . I said. Could I have it in a mug , he didn’t understand , I pointed to another persons mug , so he slipped it in a mug and abruptly passed it me saying nothing at all . Then when I tasted it , it did t have an extra shot in . I took it back and asked about the double shot . He made out not too understand , so I gave up and had my Luke warm weak cappuccino that cost me over £ 4.00 !!

Stopped here upstairs for a breakfast cinnimon bun and drink but have to say it was the worst bun , totally dried out , had to be a day old for sure.

We visited Starbucks at North Terminal Gatwick last Friday when we were away for the weekend. The coffee was great as it always is at this chain but the airport was heaving at 4.30am and we couldn't get anywhere in any of the restaurants to sit so we just had coffee from here. Fairly friendly staff but counter for collecting coffee was too small and difficult to get to when busy. Always a great first coffee of the day and never too strong or bitter.

As you would expect coffee was good service was okay told them your name they wrote it on cup and shouted out when ready

The corporate machine that is Starbucks continues to deliver to expectations The challenge from them now is how to go beyond With Coke now buying Costa they will need to be alert Good coffee as expected

We always make Starbucks our first stop before hitting the shops and duty free.

Plenty of seating with a mix of arm chairs and wooden chairs and tables. Departures board in sight to keep an eye on flight times. Staff polite and pleasant. Coffee and products are the standard Starbucks fare and priced accordingly. Small selection of Starbucks merchandise also available including their reusable coffee cups.

Bom café. Starbucks do terminal norte de Gatwick. Não muito bem situado. Não deixa de ser um starbucks!!

I love Starbucks & I am a regular visitor to my local branch. Gatwick South was very busy as packed with people & flights delayed including mine.

I ordered a Regular Peach Citrus Green Tea after reading the board that was up high and behind the counter which was difficult to read with glasses on while in the queue. Barista didn't understand what I meant by "Regular" but I couldn't read the 'starbucks sizes' (and nor could the customer Infront of me! So it's not just my eyes!). Although service was quick, a Peach Green Tea Lemonade was called out, to which a different barista was irritated when I asked if that was the same thing as the Peach Citrus Green Tea I ordered, he replied "pfft, no we don't even have that! But this is yours". I have no idea if they are similar drinks beyond the Peach part, but I am disappointed with the service, both by not telling me what I was ordering was out of stock, but also for the blunt responses from staff

I am a regular traveler- working in Europe and visit this coffee shop every week. The coffee is much better than other outlets but the staff can be bit more friendly - no smile, no thank you or any courteous. But worth a visit.

Just experienced a first. As someone with mobility challenges, was asked if I would like to find a seat and they would bring me my order. Makes such a nice change not having to ask for help. Thank you great staff at Starbucks Queens Square Crawley

Order taken by a pleasant and cheerful member of staff, coffee made as exactly as requested and served by another friendly staff member. Clean seating area with charging points.

New Starbucks in Gatwick South is impressive, clean and tidy cafe. we spended 1 hours with kids and family. Person gave me my Large latte with Heart on top which makes me more happy :)

Popped in to Starbucks with my wife for a latte.