Starbucks in Leeds

Tea awful. Took it back got a replacement coffee. Comment from manager. "We can control the coffee but we don't make the tea bags". Totally unnecessary comment. May l suggest they offer milk separately or provide tea pots. That would greatly improve the tea

Staff are very rude , they have no customer service skills what so ever . A blonde female who is always is on her phone served me the other day i always get oat milk and she gave me semi skimmed they are lucky it was just a preference and not an Allergy never again will i be attending this branch

Tables not clean only 2 staff working when very busy. Very expensive would not recommend in fact a bloody rip-off Costa coffer Mike's better fir food coffee and pricing

I took me, my girlfriend and 3 kids here. We all had a great time. Kids enjoyed their drinks and we loved ours. Plus it’s in the city centre!

Rude staff member and rubish tea! The guy who served me was extremely rude. With it being an old building and him being quietly spoken it was difficult to hear him clearly. This led him to become very rude and quite stressy

Only stopped here on a hot day as it was convenient. It's a lovely building - but that's the only positive. Needs a really good clean throughout, is a long walk upstairs which was stifling so I came back to downstairs to tables that had receipts on from 2 hrs before and needed to be cleared. Really poor standards. Hope we are near a costa or nero or independent next time...anywhere but a Starbucks!

Terrible, tired dirty simply awful interior, well past it’s sell by date, the dirt above the food and drinks serving area beggars belief! Where are the council inspectors? How can Starbucks allow this to happen ? Complete contempt for the clients. Toilets eating area, the whole place needs a full clean and a make over!

Dirty tables and floors! No sugar or stirrers upstairs! Annoying after walking up 3 flights of stairs. Staff don’t look happy.

Very dirty, cobwebs all around the ceiling, coffee was ok. The till went down so couldn’t serve anyone else, which the staff didn’t seem overly concerned about. Just an overall disappointing experience. I’ll avoid in future.

Absolutely filthy surroundings. No filter coffee, no glasses for cortados. Nothing at all to entice one back

Sunday visit for a couple of coffees, manners cost nothing, serving staff disgraceful, such a chore to serve paying customers which in turn pays their wages. Vicky Pollard I think, whatever. Anyway, coffees served in paper cups, no choice, take it or leave it. Seating area down stairs a joke, cleaner must have been on sick. This was after first sitting outside and being told "I'm putting furniture away". Asked to use the toilet, serving staff told me it was been cleaned, 10 mins later asked the cardboard manager who told me they were shut???? Cost of living crisis, I wish this poor business understood customer service. Only use this place if you want to see the very worst in action.

Rude staff, tables needed clearing when instead they stood chatting, not even a cheerful greeting when I went to get served

Visited 10:30 in the morning how this coffee shop has a 5 rating is a joke no hot water,or toilet paper in the only working toilet hand drier not working in toilet also checked baby changing room same issue Why put a code on the door when they are a disgrace. Tables upstairs not cleaned reported to the staff downstairs who showed no interest at all. Posters on door saying covid measures In place this is clearly not the case

Hi there , I have just ordered a Starbucks from your Just eat service, surely someone who delivers in the city centre should know where this is? Not arrive 30mins later with a cold drink - I would like a refund please. He was also very rude on the phone when o tried giving him directions. I would like my money back please for the poor service

Rude staff with a bad attitude, tables clearly not being wiped down and little care taken with the drinks. Will be avoiding this Starbucks as there are others with much better service.

I visited Starbucks this morning 03/10/20 to get a coffee and croissants. Served by an employee with short hair. She was Very rude. It was difficult for us both to hear each other with masks on. Rather then be polite about it and maybe ask me to move to a different part of the counter she kept saying loudly after each sentence I spoke, I can't hear you and then went silent straight away. Teach your staff to have some manners and also take into consideration that you may get customers who are hard of hearing or have speech impairments or customers like myself that do not need additional assistance but found it difficult to place an order. With the service I received it does make me cust worry about others. You need something in place so staff and customers can hear each other or take the orders where the drinks are given and put a screen up there! Also customer service training to staff on politeness.

We went for a coffee there and we decided to stay inside because it was cold outside, suddenly we realised that the air conditioning was on 16 degrees Celsius, colder that outside. We asked the staff to turn it off and we are still waiting. You can only enjoy your coffee here if you are a penguin. I'm not going back there again.

Ordered a Caramel Macchiato but when I collected my drink the girl told me they had no caramel sauce left....so I got an over-priced latte really. #rippedoff

Very good tea and good atmosphere could have chilled out there for a good few hours. Very busy and excellent customer service

Tables dirty, didn't realise until we had ordered. The downstairs area is very noisy people are in and out standing about waiting for their order not alot of space between tables After our coffees which were nice. we used the toilet which are upstairs and...

Always welcoming with great tasting coffee. My perfect way to start the day, extra hot blonde latte.

Unfortunately this has to be one of the worst establishments I’ve been in for a long time. It’s very busy and the downstairs area can be noisy as you look around the arches above the windows etc are extremely dirty and thick with dust and...

Situated in the City centre, just opposite one of the Trinity Leeds exits, this place can get very busy, it has lots of seating available inside & a small amount outside on warmer days, when this place is busy its best to avoid as the...

Place is nice, especially upper flor, with the view of the alley. Quiet place. I'm just generally not impressed with Starbucks and similar chains. But if you are a Starbucks fan, I believe you will like it.

I promised to myself that I will never visit again the specific Starbucks shop. Busy, noisy and more important dirty. Moreover on Sundays they are closing the upper floor 90 minutes earlier. Note. It’s not the first time I am visiting the specific Starbucks shop,...

We visited this Starbucks and both drinks were made to order with no problems at all. We sat upstairs, be prepared for a good workout going up the stairs as its a few flights up! 😄

Would not recommend if you are unsteady on your feet, not many seats downstairs and to go upstairs around 4 flights of steps that go round and that's holding a drink or a tray which can be tricky

I called into Starbuck's on Albion Street for a coffee and a cake recently. The building is a grade II listed building dating back to the mid 19th century, and is decorated tastefully inside, retaining many original features. My coffee of choice from Starbuck's is...

"I have the pleasure working, drinking filter coffee and enjoying my day. - The stuff are very friendly and they never stop smile. - I will score this place from 10/10 points due for the overview. " :-)

Nice old bank building, if you go upstairs, (there’s loads) don’t forget to take some sugar up because there isn’t any upstairs, as I found out 😱

I usually go here for a quick coffee before I start work. The staff is very friendly and helpful. They serve the coffee quickly (perfect for when you're in a rush).

Busy Starbucks in the centre of Leeds quite close to the Trinity Centre and on the corner of Commercial Street. I stopped by for coffee and cake with a friend recently and was not impressed at all. The overall appearance of the ground floor was...