McDonald's Leeds Oakwood in Leeds

Terrible if you order from the inside. Wait time is 20-30 mins for a simple meal. They announce your order as ready on the screen but you wait another 15-20 mins for it to be handed over. Staff are generally rude and ignore customers.

Here it shows me that my order was picked up but I did not receive any order.

how can you get my order wrong about 30-40% of the time. I wait for food and it turns up cold. not a bad thing that I'll be frequenting this place less. Check your order before driving off and experiencing child wrath about incorrect/missing orders.

Everything was ok accept chicken mcchandwich the burn was burnt

I asked for a plain double cheeseburger with only cheese and it came with everythin I didn’t want on it! My large fries weren’t even full!!!!! Very disappointing

The food is freezing went straight in bin!!!!!!

The following items were missing from our order - 20 nuggets £6.99 - may chicken £1.79 - 5 chicken selects £6.69 We request these items to be refunded to the original payment card Nobody answer on phone call and driver even don’t know that he giving half items what was ordered

chips was like wet potato, not cooked properly. Was missing two burgers

Got all my wrong food. They have one job. And they can’t even do it. It’s an absolute joke.

My order had 4 dips missing and a straw for my milkshake

Food was cold had to microwave it it’s ridiculous

05/12/2024 at 21:15 I ordered 1 cheeseburger, 2 x 4 nuggets, 1 mayo chicken, 2 medium potatoes, 1 medium Fanta Zero., 1 medium hot chocolate, and 2 sweet and sour dips. BUT in my order instead of 2 medium fries there were 1 SMALL and 1 medium, and there were NOT 2 sweet and sour dips

I was treated scandalously today by the staff when I returned the burnt McPlant.

food was right but was waiting abit

Order was incomplete. No dips provided with chicken share box.

My order said it was delivered at 19.23pm. It wasn't to my house. Ring doorbell brilliant proof it wasn't delivered. Never using them again!!!

Thankyou the food was delicious and tasty

absolute joke whole point of me ordering was to get my son a happy meal and didn’t even come got a total wrong order to what i got and to top that of what came was freezing !

Finally, McDonalds gets an order correct. Last time I ordered they missed a burger off. Last few times either the whole order wrong was wrong or they miss items off. Thanks Oakwood

its was cold 🥶 from when the food was ready it took over 10 mins for it to be picked up

didn't put our free nuggets in! again

no mchicken sandwich meal or selects delivered

Missing burgers and poor delivery service, I’m sure the driver has taken the burgers. Only one bag received for a large order when opened hardly anything in the packaging. Still waiting for a refund for the missing items, just eat is getting worse, maybe it’s time to change to other delivery service maybe uber eats.

Shocking. Always missing things off my order and always changes the delivery time to a later time! Not worth spending your money just go somewhere else! Never get a refund either when they miss things off or they get damaged or are wrong. Disappointed

Ok unless somethings not on the menu which is more often than it should be...usually Milkshakes

Food is as usual McDonald's level. Service was very poor. The dustbins were full and garbage was floating around. Recommend not to go there.

Driver didn't deliver the full meal most of the items were missing!

Unhappy missing food and no dips

Can't be bothered to put the fillet of fish on the bun so cheese melted to the box and not my bun. Rubbish

The brownie, the fruitbag and ketchup did not come😒 Anyytime I order a dessert, they always forget to add it, but then I paid for it

food was poor quality fries were cold I ordered dip but didnt get any and burger was cold

they did not include ANY of the fries for ANY of the meals, which left an autistic child in a fit of tears. absolutely disgusted

The time kept getting pushed back and the food was obviously sat for ages as it was flat cold, I was unable to eat it anyway as I had to go to work and didn’t get time

Delivery took 1hr 20 and food arrived cold.

I ordered this double burger deal, but received no fries. And the burgers are not prepared properly, cant eat it, so messy. All the lettuce, mayo, pickles are scattered. Hoping to have a compensation for this. We really love mcdo, but its really upsetting. Thank you.

Food was still warm and a very polite delivery driver thank you.

Cold and half off it is missing

Terrible when will mcdonalds start caring about the food they prepare, chips are cold and stale like they have been sat there for days burgers look like scrap meat

love McDonald's but everthing cold againg n when u complain just eat bans u

Wrong food sent and items missing

Will never order again wrong order completely

Freezing cold drink been tipped and was leaking out of the bag was all leaking up the drive and in my house

Clap cold as always, I only live 15 mins away.

Great service food actually arrived

Wrong items sent AGAIN. AND Just est now refusing to compensate for missing items

The food was totally cold when It arrived. Very disappointed and won’t order again. They charge a lot for delivery and then It arrives cold! Terrible.

Items missing causing people not having food

For a McDonalds, this one is probably one of the better ones in the area. It was very clean and service was quick. The food was well presented as not just chucked together like you get in some of their other locations. The food was hot and fresh.

Dreadful place the service is non existent- they literally only care about the queues of delivery drivers who push the the front with their bags shouting order numbers out. Last time ill use this restaurant 👍

The food was so cold I don’t know if it was even cooked

It's a maccies. That's the review

Worst McDonalds in the world This is our closest McDs restaurant and I’ve finally given up. Never get any food quicker than 20mins of waiting. Staff are so disinterested and zombified. Restaurant inside is filthy. Disgusting place

Having to wait nearly 20 mins due to deliveroo drivers wanting there deliveries to be ready, And clearly not enough staff on at 12.30 am, Our burgers were cold and chips like rubber, also cold , would be wise to have a set group of staff to look after phone order pick ups , And another to deal with walk ins

ordered off of uber eats, food was cold, half of the food was missing and when i rung up to complain the staff offered no apology and just told me to refund off of uber. Absolutely horrific

food always clap cold from here

My food was Cold when it got to me. And the lid wasn’t on the drink properly so it had been spilt all over the bag. By the time it had even got to me

This is a poor chain of McDonald's. Service is always slow and orders badly managed. Delivery drivers prioritised over in-person customers.

I live 15 minutes away, the driver got lost and the food was cold.

Not impressed i) They swapped a double cheeseburger in for a bacon double and did not refund the difference; ii) completely missed out the sauces we put on the order; and iii) the fries were cold and half filled. All in all, a poor experience

The food was cold and the food was tipped all over

Only one problem when food arrived it was cold. Burgers barely warm I had to reheat it all. Other than that quality great delivery great. Shame you don’t get a drink with it all. Luckily I had my own.

Fries were cold and dry because they'd been stood so long and they were limp because the oil needs changing in the fryer. They also got my drink order wrong. They seem more concerned with the delivery orders than the quality of the food they serve. On the bright side, the servers seem nice but the managers need more experience in quality control.

terrible experience order didn't arrive at all.

as usual no dips sent with order. do the staff not look at orders placed? This is the 4th time now

They forgot the drink in the Meal :'( not good enough!

chips cold and ordered chicken nuggets and dizzin

poor & late service, only live 5mins away from branch

food was ice cold and burgers mushed together

Something needs to seriously change at The Oakwood McDonalds for it to be worthy of holding the famous name! Extremely slow on a half term Friday afternoon. Restaurant like a dump site. Order came and was wrong. Cold burgers and chicken nuggets. Staff slow and in a kind of state of depression as though they could not even see the point in stepping it up a gear. One girl working drive through was on her phone! When I asked to see the duty manager no one came. The whole place has a can’t be bothered feel about it and if McDonald’s quality control and standards team had have been today, they would have been seriously worried! Whoever has the right to this franchise at Oakwood, get it managed right, staff it right or get out of the trade - a disgrace!

Food standard McDonald’s. But always forget something from here, which is very annoying!

missing a regular smarties mcflurry, very disappointed

Half of the order was missing and cold

lovely chat drop it off..pleasent !! thank u !!

Please can the music be toned down when I visit at 7am, it's too loud and I am a regular customer

Ordered from here for myself and my pregnant mrs. I paid for fast delivery the food took over an hour to make alone at 12 at night. The food then got here it was cold. The food I ordered was all wrong I am lactose intolerant and they had put cheese and everything else I asked to be taken off was still on… I also ordered a large meal and received a medium. My pregnant mrs also asked for no pickles and lettuce and they were all on there. I also asked for no ice in the drinks and both drinks had ice

Have been here many times with my daughter, but constantly have to check my order as they often miss items. Dips especially. Absolutely fed up of it now Tonight, overcooked nuggets and the McFlurrys were atrocious. Avoid this place!!!

Please avoid this terrible place. Constantly gets orders wrong and almost always they don’t include the dips. The photo shows what was supposed to be a Caramel and a Halloween McFlurry. Absolutely useless!

Sent the pic of what was delivered & got a coupon for 2 free meals it was that poor

Missing happy meal that was main part of order

there large chips have 10 chips in not even half full ment to be a large them medium got more in n one of them is wrong size and foods all clap cold . absolutelydisgusting offering 2.49 refund not acceptable .

food was delivered late. food was cold.misding items. no ketchup or napkins

was hot for once and we had straws! 🙌🏽

Drink spilled in the bag and got everything wet

Went through drive throw and was very slow

Someone please take over this maccies, it needs a whole new team of staff, every order is either missing something or just wrong and the food is always cold, worst maccies in the UK I swear.

no straw bro how do you forget a straw? omd

we get no sauces ever from this store my daughter got no happy meal toy and the food is always freezing

None of my food arrived. The driver said he couldn’t help me and told me to call the restaurant. When I called the reataurant the manager said they couldn’t help either. I am now £40 out of pocket and my children are still hungry. This is appalling service!

food missing which is no shock as this is mcdonald's were talking about and refused to give a refund or even an apology for the inconvenience.

Completely missed 1 persons order . Absolute disgrace

Uber eats and other delivery services take priority over customers who queue

you lot didnt give me my mcrib and 2 cheesburgers... im disappointed... it happens all the time please look out for that

Over 1 hour to get a McDonald’s that’s cold when it get here is ridiculous never again

Excellent customer service from the delivery driver, polite friendly and helpful top man👍👍👍👍👍

Order great delivery driver very rude

food arrived ice cold and just eat did nothing about it way things going me gonna stop using them

McDonald’s has gone so far down hill. Absolutely garbage

Poor service from jack got the order wrong

Waiting for order since 1 hour haven’t received yet🙂

missing items let it down, otherwise it would have been a five star service!