Starbucks in Bracknell Forest

I visited here on Saturday with my daughter in law for a quiet ck coffee. We ordered a skinny latte and caramel latte. It was very quiet and drinks didn’t take too long. When they arrived I had a sip out of what I thought was mine, but it was the caramel latte. We swapped drinks and I was just about to drink it when my daughter in law said don’t it’s toffee nut, thank god I didn’t as I have a serve nut allergy. Not very happy I returned it to the counter, where the girl rudely said that’s what you ordered. I politely told her no I didn’t and that they were lucky I never tried it or they would be calling an ambulance. There was no apology until I said wow not even a sorry. They then bought over the second cup, again it was wrong, they made a caramel latte. Again I took it back and the girl said that’s what you ordered. I corrected her again and again no apology. They then eventually bought the right drink. Terrible customer service, clearly the waitress doesn’t listen to orders. This could have ended very badly if u had taken a drink of the toffee but, will not go there again.

Friendly service , great products

15minutes for a flat-white with only 5 people in front of me? I am still waiting as i write.this NOT good !!! Can someone help them?

Expensive but as with all coffee shops

I never had Starbucks before 10 years ago being from another country, and when I had coffe from here, didn't matter where from, I was not impressed, so I haven't been often, maybe once or twice a year. Recently I had to come make the decision to come often to the Starbucks, the one inside Sainsbury's, Bracknell, as it's the best place for me to study in, and I don't know what happened, but the quality of products, of coffee making and serving has gone WAY up, and I LOVE IT!!! The place could be a little bit better cleaned, but I love coming here!!

When in England, I thought that a white coffee with oat milk was different to a cappuccino, but maybe the barista heard me wrong🤔

The drinks caps were not on the drinks correctly so some spillage in to bag disappointed

Close to my partners home so always a stop off for us before a day out. Staff are friendly and very quick especially at busy times like the morning rush. We always get served quick here so we normally don't need to wait longer that 2 mins to get our food or drinks. Always good quality.

no condiments or spoon supplied

Drink extremely heavy tasted more like latte

You said you’d credit my account and you didn’t

Drink was more like latte need training too when someone asks for cappuccino that's what they get not what I have received today waste of money

Some one needs training the drinks were awful not happy not what I ordered

Always long queues (20mins) and lately rude staff, especially the short chubby lady with the very short hair. They should put her somewhere that doesn’t require any interaction with customers. Edit: not only the specific employee is rude but also a liar as she claims that clients are swearing at her. Already been reported to the head office

Today, my visit to Starbucks was far from the cozy coffee break I had envisioned. Opting for what seemed like a modest breakfast choice – two coffees, one porridge, one fruit toast, and two portions of egg bites – I was taken aback by the bill. Surprisingly, it exceeded the cost of an English breakfast buffet at a local hotel, which offers a much wider selection and seemingly better value for the money. This price disparity is baffling and frankly unacceptable, especially when considering the cost-effectiveness of other establishments in providing satisfying meals at reasonable prices. Moreover, I anticipate that some might attribute this to inflation, cost of living adjustments, or global conflicts impacting prices. However, this argument falls flat when observing that other businesses manage to offer more for less, maintaining profitability while ensuring customer satisfaction. It's evident that value for money is severely lacking at Starbucks, based on today’s experience. Such pricing strategies not only question the justification behind these costs but also significantly diminish the appeal of choosing Starbucks for a casual breakfast outing. Conclusively, I am left with a sour taste, not from the coffee, but from the realization that there are far better options available that prioritize customer satisfaction through value. It's safe to say that my future breakfast ventures will lead me elsewhere, and I encourage others to consider the same. Starbucks, today, you’ve lost a customer who values not just the quality of food but the fairness in pricing.

Drink way too heavy disappointed

Drink was not what I ordered way to heavy more like latte

Food is normally piping hot and and ok choice but it's very samey. Coffee is very good. Staff are polite and attentive.

Good coffee, food ok but rather expensive . Service slow and not particularly friendly.

They forgot to add cream to my Cream Frappuccino which is the best bit, so I am disappointed.

Dirty sugar area, also no sugar except sweetener of which there were only 8 or so soggy packets. Seeing as they are based within sainsburys, I would have thought they could go and purchase some sugar for their customers... I ended up buying my own sugar. Not the best experience of the recently refurbished store.

Hot food ,good food fast delivery

Fantastic service as always very friendly lovely driver

Very slow service, especially for a Starbucks. There were plenty of staff but for some reason orders weren’t being fulfilled very quickly. Would be fine if you’re not in a hurry. Friendly staff though.

Both caps not on drinks properly spilt through bag went all over pavement delivery driver apologised and said caps not on

From when I placed order it took and hour and half to get it

Went in today half hour wait for my coffee place was also very dirty. Staff ineffective and management was rude

Utterly clueless staff. There must have been 20-30 people.waiting for their drinks at one point. Instead of clearing the backlog they continue to take people's money and just add to it. Painfully slow and highly frustrating experience, I shall not be returning.

Who ever made it can't make cappuccino looked and tasted like latte not what I ordered also way to heavy

I'd recommend the Almond croissants.

The staff show a complete disregard to customers allergens. Thankfully the reaction I have to this allergen isn’t deadly because otherwise today would’ve ended very differently. Incredibly unsatisfied with this experience and will definitely NOT be going back. I will be taking this complaint further because it is absolutely unacceptable.

Whoever made drinks made it more like latte which I didn't order need training

Only received 1 drink when I ordered 2

Not my favourite coffee, so may be biased. Ok for a takeaway, the seating area is not an area you would want to spend long in. No atmosphere, attached to Sainsburys store. Friendly staff team.

Wasn’t clotted cream flavour was just given a cold brew not what I ordered

Friendly staff and their coffee tastes better then other branches

Wrong size will request refund

Today I went in ordered food and two drinks to take away, 5 members of team were behind the counter at that time, the sandwich was whisked away to heat up and the drinks order was taken. The two making drinks were happily chatting away plodding along, the queue slowly slowly going down, my food was handed over almost a full 10 minutes before the two extremely chatty two had finished making my drinks, luckily partly warm cheese is ok with my partner. Would be a better idea to match the food speed with the drinks or make the people making the drinks to step up the game a little at a busy period.

Top delivery from the driver, running in the rain to ensure order was delivered to me quickly.

Absolutely disgusting this morning, not a clean table anywhere, dirty floor with rubbish & spilt sugar all over the place. Condiments bar filthy dirty. A disgrace to Sainsbury’s.

Ordered medium size received half full cups

Everything was fine whilst I stayed.

Possibly the worst coffee experience ever! Dirty restaurant, staff loo uninterested, coffee bland and a 10 minute delay between hot food and coffee being ready. Not acceptable and this place should be closed permanently. By the way, I have given ratings of one star because it isn’t possible to give less!!

Ordered 2 cream frapuccinos and again they gave us the coffee version instead. We don't like the taste of coffee which is why we don't order it. It happens often enough now that we will try a different branch instead.

I ordered an extra shot in my coffee (3 shots) but you have made it with one only. This also happened on Thursday.

Really friendly helpful staff and great coffee.

Friendly staff, nice atmosphere, and the music is generally good, a solid 5/7

Drinks were heavy but good temp

Prefer table service like Wokingham Sainsbury's

Normally get great, friendly service. But Bobi was rude and didn't listen to my order properly. I'd requested two drinks to take out and two croissants to eat in. After taking a while to make our drinks, she gave me drinks in mugs instead of takeout cups. I asked her to please swap the mugs out, to which she responded by asserting "you asked for drink in, not takeout" I corrected her, and as I walked off, my partner saw her give me a funny look. She sloppily transferred the drinks over to takeout cups, and when I asked which was which, she bluntly stated "you've got the labels!". Not happy, terrible manner, does not deserve to be in a service role! I'm just glad her colleagues are nice!

Made us wait for 30 min for takeout coffee, the guy did not even attempt to call the name, I am not sure why they bother to write the name on the coffee cup.

Poor. Very slow service. Not enough mugs to have one to sit in with as they were all over the tables. Nearly every table has a pile of old dirty mugs and plates on. If you wanted to sit down, you have to clear your own table. Shambles of a Starbucks

I ordered a vanilla latte and waited 15 mins before I received it ,there was approximately 5 orders before mine to be fair some had food too ,I visit many starbucks throughout London as I maintain some of their hardware and tbh I never see people wait more than 2 to 3 mins and the queues in London especially near the museums etc are rammed with thirsty people ,I'm not blaming the staff here in Bagshot Rd but it's the management that needs to be looked at so the orders can be more speedy and be served food and drink at the same time if these staff were sent to train in London for a week I'm sure they could bring back some great tips to ensure maximum revenue as more speed equals less queues and more time to prepare for the next influx ! I only rated one star so perhaps someone will take notice but the staff get 5 stars ***** I don't mean to moan but we all have busy lives and I don't want to spend a portion of my life waiting for an 'instant ' coffee ,apart from that I would recommend this coffee shop if you like coffee ☕️ 😁

Nice Strawberry Açai at The Village Starbucks

Ordered 7:36am didn’t get it until 9:10am and was delayed multiple times

Great coffee here and a welcome rest after a hectic shopping trip.

The only place neat where we went that was still open and serving coffee.

Food is served way before coffee so you have to let it go cold while you wait for your drink. This Starbucks is in Sainsburys and they must have cut down on their heating because its cold everyone keeps their coats on and when the outside door opens you get a blast of cold air. Not very relaxing place to eat and wouldn't recommend purchasing hot food

Drinks way to heavy disappointment

Thank you Klau Charlie and Christian 😁

Stopped by on route to my destination to this coffee shop and Sainsbury's. Served by two great hat wearing guys called Alfie, who was patient with me in ordering and Phill, who served my drink. It was a little busy but still able to get a seat after buying a drink. A good atmosphere and clean, but it probably helps some of the other customers actually make an effort to clean up after themselves. Oat macadamia late is good and tasty with no too many calories. Parking is free for 3 hours at Sainsbury's, and you can enter Starbucks through its entrance in the car park or through the store. This is a minor issue and is common in all sites. I wish the text on the digital sign was bigger and didn't keep cutting to videos as I do not have the best vision.

Very busy most of the time , expect a 10 minute wait. Good coffee.

Alfie, is a bloody beautiful human! Everystore needs an Alfie . ❤️

You forgot my food. Why can't you do your job right ever. This happened last time aswell. Crappie service

Staff feel like it's a social convention and enjoy spending time talking amongst themselves rather than actually making the drink you ordered, as I stand here they are discussing last night's frivolity whilst the que grows bigger and my coffee is still yet to be made, generally not surprised anymore with employment issues the way they are, the store I'm the town center from here closed one day due to a staff walk out, typical... First world problems

Always dirty Always slow, food is cold long before coffee is made.

One drink very good other too heavy

Perfect thanks Happy New Year

Cunning location for a Starbucks–at the exit of a Sainsbury’s Superstore. Everyone staggers out in dire need of a caffeine revival after the stress and tedium overdose of big shopping. The coffee counter fills the same role as a drinks station at a marathon. Nice shop too. Comfortable seats, big windows, relaxation central. All it needs is for someone to appear and massage your shoulders and it would be perfect. I’ve had bad Starbucks experiences; but this branch restored my faith. Coffee is good–I get the one so big it needs two handles. Amazingly jolly gay Asian barista a standout.

Drinks not up to normal standard

The coffee from Starbucks lately has been turning up tasting very poor. Putting me off ordering any more as you cannot rely on it and because it's delivered you can't get it replaced like you could sat in the coffee shop.

Didn't have any food as I didn't want to remortgage for a toasted sandwich. Coffee good as always

Thanks guy's and for the egg things

Very noisy place with long queue. Waited 16 mins to get a coffee

Little cafe, next to Bracknell sainsbury (with an entrance to supermarket). A little noisy, and busy, as customers waiting for supermarket to open) Sunday trading hours.

Paid £16 for drinks and didn't get delievered

Thank you guys loved the biscuits

COMPLETELY THE WRONG ORDER AND HAD TO LOG INTO A COMPUTER JUST TO TELL YOU THIS!!!

I ordered a hot chocolate, requesting it to be extra hot. It was still just warm, I was with friends so it would have been embarrassing to complain.

I asked for a jug of hot water to go with my expresso and you would have thought I was speaking another language. When the water arrived it was room temperature, I queried this and was told that it came out of the hot water tap and that was all they could do. I suggested they let the tap run for a bit and they reluctant did it again. Still no hot water. It was the attitude that upset me. The staff made me feel uncomfortable I wouldn't go back there. Very disappointed. Not the service I'm used to at Starbucks.

Drinks were not what I ordered to heavy

I nipped in at 7:30 the other evening as I do quiet often. I’ve felt on other occasions that making a drink up at this time is an inconvenience for the staff. Despite shutting at 8pm! This time was no exception- 1 member of staff was making drinks for a group of people. The other staff member was at the till I walked up and she walked away to the other staff member - asked him what shall I do? He told her to tell me the tills where down! She came back looked embarrassed and said the tills where down & I couldn’t be served. As I walked away I asked the group how they managed to pay and was told on account! Poor customer service staff clearly didn’t want to serve or had been told not to serve after 7:30! The shutters had been drawn across from the main store and lights where dimmed - there where still people drinking in the cafe. For whatever reason no one was prepared to make drinks beyond 7:30 and the fable excuse of tills down and the way the staff member had to ask what she should say is just weird.

The driver was amazing and very apologetic for something that wasn’t her fault. The restaurant service was slow.

Not cappuccino more like latte

We didn’t receive any straws for the cold drinks

Never had an incorrect drink from here!

Thanks for the biscuits Madi and Bobby lovely surprise

One drink was made very well other was like dishwater so wasn't impressed

Phil lies to customers and the pumpkin spice latte tastes like dogwater. Paid for a TooGoodToGo bag because Phil said we could collect early, then as soon as I paid he changed his mind.

One of the best Starbucks around

Completely wrong order arrived

Drink was more like latte than cappuccino

For the THIRD time the sauce was missing from my order despite being charged for it so for two drinks x3 Starbucks owes me £3

Been going here for over 2 years now. Barbi is amazing ! Very welcoming, great staff. Haven't had any issues going here.

Always looks so dirty, nobody ever cleans the tables , usually full of people working on their tablets. Staff (although change an awful lot , ) are always polite and friendly, perhaps a refurb ???

So slow & not the most friendliest staff

Who ever made drink can't make cappuccino more like latte not what I ordered

Had to work in Starbucks for the last few days due to no internet at home. The staff have been great and a nice environment to sit in for the day.

Used to be a great Starbucks until the new manager has come and and most of the staff have changed . I went in for a takeaway coffee to be hardly Acknowledged or spoken to and kept being looked up and down like I was dirt by a short almost bald girl with glasses I didn’t get her name . I was never asked my name or Greeted and only spoke to once . I order a takeaway coffee and asked for Carmel syrup as well and the only thing I was asked the whole time was do you mean syrup in it or on top I said syrup go in it sauce gos on top and I ordered syrup so in it please . I then watched take three orders off the mobile orders printer and put them ahead of my order I had just place so I waited for ages longer despite having already ordered . The staff and service is a joke now they have a new manager and new staff such a shame used to be great

Got the best strawberries and cream ever! The server Charlie made it and his service was amazing. Would definitely go back here!