Starbucks in Cardiff

I said I’d never visit a Starbucks again after my last experience, however here I am paying extortionate prices for average coffee. It’s so overrated! The prices are ridiculous. I wouldn’t mind if I enjoyed what I was purchasing but It was awful. however the staff were always extremely nice when I complained it’s just a shame their products are not.

The slowest Starbucks in the UK. My dirty chai was only dirty because of grease marks on the cup - they got my order WRONG. Staff seem surprised to see us coming in. My life partner’s latte came with dairy in it (they have potentially SEVERE reaction to dairy-based products). To our dismay, and that of the staff at Cardiff West services, we only realised this after we left Pencoed. We are absolutely fuming, lost the deposit on our hire car for soiling the upholstery. Abysmal experience - wait until Cardiff West for your coffee break!

Used to be the best around, but has seriously gone downhill in the last few months! Slow service and not as friendly as they used to be. Will be trying out new local Starbucks.

Ordered a small dragonfruit and mango refresher (which is £4.70!) but put the cost aside as it was a treat. They ask if you want it with lemonade or water but don’t tell you (in person or on the price list) that lemonade costs extra so i ended up paying £5+ for a small drink which is ‘okay’ but nothing special. Thinking further on the matter, paying £4.70 for a drink made with water is a rip off so wont be going back unless the prices come down.

Visited on a quiet Sunday afternoon with my wife. Placed the order and waited. Service was good and timely.. The only fly in the ointment was that one of the staff didn't seem to think that a wet cappuccino was a proper cup of coffee and rolled their eyes when making it!

Always a great and consistent experience at this branch. Love the atmosphere in store but also the speed of the drive thru is next to none.

I have been to this drive thru many times but their iced drinks are often disappointing. From time to time my drink has been ok but for the most part, they are satisfactory. My iced drinks often are luke warm and sometimes dead shots are put into my drink, this time my order was incorrect. The staff are always lovely but I think there are areas for improvement. Tips: - don't put dead shots in your drinks. - Pay close attention to your orders. there are people with allergies which you need to be mindful of. Ask yourselves if you would be happy if you were that person to receive the drink you had just made.

Always super super fast experience in their drive thru! Great service & always greeted with with a smile! THANK YOU GUYS! <3

Always have the greatest experience at Starbucks Pencoed Drive Thru! Their speed is fast , yet extremely great service with a smile! Thank you :)

Staff member Nathan in Pencoed was amazing , my friend has a severe nut allergy and he went over and above to be helpful, we felt safe

Always pop in to Starbucks , when I’m in the area great to see my fabulous beautiful friends peyton & James too great service coffee & atmosphere keep doing what you’re doing.

staff were very friendly . Service was quick and the drinks were amazing. Deffo worth the money !! :)

I go here for my daily coffee before work and I'm always greeted by a smile and friendly face. Excellent customer service- My favourite Starbucks :)

Awesome place to be, great staff very helpful when helping me to choose a drink as I was very indecisive!

Always go to this store every morning! Quick drive through and always great service from the partners

Asked for large white coffee with sweetener had large black coffee. Asked fir breakfast roll with brown sauce had a thin slice of bacon in a bun with cheese and tomato I think it was Dreadful 0746.41 today

Nice friendly polite staff, iced caramel mach was lovely , very quick service through the drivethru.

Had a really nice experience @ Pencoed Starbucks, staff were so happy and cheerfull made my day, coffee was amazing to

Really friendly and cheery staff always put me in a good mood and sets me up for the day.The best Starbucks around.

I love this Starbucks it’s always so much faster and better than Bridgend industrial estates, the coffee is always better made and hotter than elsewhere it also tastes nicer here (they never get my order wrong). The service you get here is always great definitely...

Cold coffee and caboard bacon roll, no thanks never again...nice packaging though!! Awful for the price paid

This place just cannot make barista coffee. Simple. It seems to be this Pencoed branch that can’t grasp it

absolutely disgusting, bought 2 fraps and they taste like water no flavour to them what so ever if i wanted a water i would’ve asked! DO NOT RECOMMEND

Visitors today with my daughter went through the drive through ordered a medium hot chocolate and a children's one and was charged 8.50 this is either an over charged or complete extortion and I cannot get through to the shop for the life of me!!!!!

Visited Wednesday 25th June just after 6pm frozen iced strawberry and lime tea was absolutely disgusting, was frothy and pale pink yet is normally like a slush and bright red whoever made it clearly got it wrong asked for iced caramel macchiato with extra shot...

Ordered 3 mocha frappes, 2 cookie dough frappes & strawberry & cream frappe £35. That’s 5.80 each! I’m annoyed with myself for paying for it but the kids where so excited. Disgusted! And they wernt even that nice!!! Never be going there again!!!

I went there yesterday as my 12 year old duaghter was chuffed the drive through was open. She wanted a grande Vanilla Frappacino with no coffee. The assistant told me if was £4.35. when i questioned why it was so expensive compared to other starbucks...

Spacious clean and good hot drinks, comfortable seating. Nothing to do with Starbucks but distressed leaving to see family purchasing kitten very tiny from tall young lady with long hair, just where not to buy cats or puppies! Beware

Although new (Opened Q4 2019) the Starbucks interior is standard build but the place always seems to be messy. On Our last visit every table except two were empty of customers but only three tables had been cleared down from what looked like a really...