Starbucks in Brent

Such kind warm staff. Spilt a drink by mistake and all they cared about was making me another drink rather than the mess I’d made. Didn’t embarrass me any further. Lovely coffee, always lovely staff.

The lady got my drink wrong twice, first she made it an iced latte when it clearly showed extra hot latte then the second time put the wrong amount of pumps, I’m not happy with the service and was a waste of drink

The best service , staff is so good and kind and the atmosphere is also amazing I use to go there on regular basis and it’s an amazing experience 🫶🏻🥳 the mentioned baristas are great Sanjivni, harsh , Dhanraj , Alex , sonavali

Great and caring service from Sanjivani every time I visit, very friendly and very helpful.

Friendly staff, helpful manager. Blue light card accepted. September 2024, one staff member taking orders, heating food and making coffee at 11:45am end result worst flat white I've had anywhere, normally good. Management need to look at staffing.

Thank you Harsh! Excellent customer service, kind, considerate Thank you so much

Great service on Saturday morning- thank you!

Very haram very skibidi drinks and very disgusting food ewwwww!

Excellent service by Harsh and Alex always welcoming and helpful and ever ready to make my day with good coffee. Need more employees like them. Kudos to the champs.

I uber eats mine, and each time my order arrives, they never provide it with straws! Their drinks are always watery and flavourless, and everything is overrated and overpriced.

Starbucks on the doorstep is convenient. The coffee is as good as ever. The service was excellent. The two baristas Yatharth and LU provided me with warm and professional service. They made my day!

Harsh was the best quick serving polite amazing

Brilliant customer service from Jamil

After a concert last night, me and a friend went into Starbucks as it was opened late. I ordered a cool lime refresher, which I get in every Starbucks. There is an option to have this drink made with lemonade or water, I specified water as I hate lemonade. Upon trying the drink it was clearly made with lemonade, and aside from this no lime could even be tasted. I believe this was just lemonade with nothing else in it. I straight away brought it up to the woman making the drinks and she just shouted ‘that is made with water’. It wasn’t , so I tried it again but I just couldn’t drink it. I brought it up to the man at the till and he said ‘she says it’s made with lemonade’ Now considering it was cloudy and all he’d have to do is look at it, I said would you like to try it? He then proceeds to tell me they can’t make me another one as they’ve ’ran out’ of cool lime juice- this was definitely never even used in the first place and I was given a £6 cup of lemonade I don’t even like. He brushed it off with a ‘sorry for the inconvenience’ and walked off. I had to pay £6 for a drink I don’t even like- and they did absolutely nothing about it. I am disgusted and considering the current cost of living crisis this has really got me down. They have let down not only my whole experience of my trip away, but also Starbucks as a whole. I frequently get cool lime refreshers, and I have never experienced this. It’s one thing to make a mistake, but to shout in my face and try tell me I’m wrong when it’s clearly lemonade; then not fix the issue, is just really disappointing. Usually you should at least be offered in store credit. I wish I could have spoken up at the time about this and demanded a refund but I was so taken aback and to be honest upset with how I was being treated.

I want to file a complaint against Starbucks because the manager continuously followed me while online meeting, pressuring me to buy coffee. I paid with my credit card and explained to the manager that this behavior wasn't Starbucks policy. Despite this, I felt harassed and opressed while seated seeing the manager following me during the court of my meeting. This occurred at Brent Townhall offices, which is also a community space. In my 20 years of enjoying coffee globally, I've never encountered such treatment. I felt like an unwanted, homeless customer because I didn't make a purchase immediately, even though I intended to. A disgusting attitude. I end up buy a a basic chocolate I left on the counter and went to purchase my coffee from Costa

Harsh and the barista were very helpful. They told us about the too good to go app and helped save and bag up a few goodies! Definitely my favorite Starbucks in London because of the people here ❤️

Really had a great service from harsh and had a good interaction 🤩🥰

We met Harsh there. He is very kind and helpful. I appreciate your honesty employee service. Overall best experience.

I order a cheese and ham tostie and on the bag I got a note from a worker called charmie and it made my day. TYANK YOU CHARMIE

Seriously the friendliest Starbucks I’ve ever been in :-)). This is a “new build” building which, sometimes, can be lacking in atmosphere but, because the team were so lovely, helpful and friendly, it was nice! Location is super handy - next to the Civic Centre.

Expensive & slow service. £7.35 black coffee & overnight oats, at least smile when your taking my money.

Really appealing atmosphere.. Mr Bhavik served me with his special suggested drink and it was delicious and made my morning. 5stars to go!!!

Bhavik very helpful very friendly staff. Nice atmosphere

very good service and it was good expiriance

Excellent service and got the order at the quickest, great team work by the manager. My day starts with the Chai latte it was really good.

Great place brilliant visit. Great staff

Great staff, always happy to help

The 2 girls working this morning, ray and Samie were so rude. I ordered a iced white mocha but didn’t taste like it had the white mocha in it. Took me a while to get their attention cos they were too busy talking to each-other that and when I said about it they both argued with me and told me they had put it in. I asked if I could have it remade as i didn’t like it and they said no. Luckily another girl with blue hair, I didn’t catch her name, helped me when I asked her and remade it for me and gave me a free drink voucher to say sorry and apologised a lot. Think I’ll stick to the other Starbucks around the corner if those other 2 to are working.

I visited the Brent Council Civic Centre for work. I visited Starbucks for coffee and a ham and cheese toastie. Both the coffee and the toastie were superb, thanks! :-) The waiting time was a little long but the staff were lovely.

Decent and reasonable Starbucks fayre. Service was a little chaotic and wasn't really that busy. Atmosphere not as chilled and relaxing as other similar Starbucks outlets, but nothing to make you not want to use again.

Ami and Tina were really nice, fast service, nice coffee and snacks!

The worse Starbuck in London. Staff Fa*z (can’t really see that lady’s name card) always have excuses for every mistakes she made. She forgot my order I wait for 10 mins then ask her she ask me to show my receipts, and paid location of it. She said because there are three Starbucks around there. I mean I was just order my drinks in this counter. And I told you my name when I order it. Later on she give me the medium one but She charged my drink for large size price. She said it machine’s fault. Is that any possible she massed up the size of cups? Then she said that extra might be service price. But when Starbucks charge service price in London? Is that service deserve service price? I always go to another Starbucks which near Wembley park station. Even in the busiest time of day they never make any mistake. I don’t mean people can’t make mistakes. But if you do have why not admit you are not familiar with your work instead of find other excuse? It ruined my day

They got my order wrong and when i went to ask to make it correct I received bad attitude from Connor. They reused the same cup and became wet and sticky. I asked for latte and the texture was for macchiato and they reused the milk and was extra hot. Worst experience ever and waste of money.

Quite poor service. Ordered a cold brew, no ice and no milk. There are three staff working there. One making the drinks, one at the till, the other restocking. The one making the coffee was clearly overwhelmed and there was no sense of urgency from the other two staff members. The man at the till, eventually made one or two coffees. But with around 8 people waiting, should have done more. The person who seemed to be the manager, prioritised stocking shelves over helping them deal with the line and the backlog of orders. A woman told me she had been waiting for 10 mins for a hot chocolate. I waited for 12 minutes for a cold brew with nothing else in it. I saw the woman make it, it's literally poured from a container. They also didn't serve customers in order, there were people who got their drink instantly after ordering and others waiting for ages. Horrible lack of urgency from staff, no attention to customer service and just lazy. Hopefully the other Starbucks in Wembley is faster.... I worked as a Barista for 3 years, customer always comes first.

They are advertising the new Chocolatey pretzel frappucinno with a chocolatey cream on top and some crunchie toppings, well guess what? You just get normal cream on top and that’s it! Whaaaaat? And you pay £5 for it. This kind of drinks are never like advertised. Total dissapointment. I’m sorry i did not take a picture of what i actually received but i am sure i am not the only one experiencing this so no proof needed.

Bought one of the Christmas coffees 😁 it was very tasty 😋 I always get the Gingerbread Latte as it tastes like Christmas in a cup lol

Big fan of Starbucks, today I ordered via Uber Eats some snacks and Xmas sweets. Perfect delivery, yummy food, thanks!

I visited this Starbucks with my friend and unexpectedly found that my card was declined at the till. I had money in my account, but for some reason, none of my cards would work. The Barrister very kindly gave us the two drinks complimentary. The quality of the drinks were superb. Santa and Connor were helpful, friendly and incredibly efficient. The store was just about to close and they very kindly allowed us to enter and purchase a drink so they were working right up till the end of their shift. Their knowledge of the drinks available was impeccable and they helped guide us and other customers to the perfect drink for our individual tastes. The toilets were maintained to a high standard. I loved Santas Canadian accent! 100% would recommend the police.

Dear All, I think it's one of the worst places where we talk about service. I waited for over 20 minutes after ordering coffee. I didn't get coffee from anyone. Finally, I refund my money. So think twice when you want to get there. It makes us waste our time. I tried to locate the director or the person in charge, but there was no one there. It was 1:45 p.m. Thanks you,

Always a relief to come across Starbucks, be it 🛍 or work

My partner and I stayed in Wembley for an overnight stay. After a walk about the town centre, we ended up at Starbucks in the Brent Civic Centre. Store was tidy, clean and very welcoming. Staff were prompt and courteous. I got chatting to the manager, Connor, who was extremely friendly and exceptionally helpful, advising of places we should visit. We were so impressed with the service here, we returned later that day to enjoy another lovely, seasonal coffee! Hats off to Connor and the team. 👏👏👏

Service is usually quite slow, but it's close to work, so I end up going there, but that doesn't usually bother me. I went in today, waited longer than usual for my Mac n cheese, when I started eating it, it tasted sour, I knew the cheese was off, I checked the date at the bottom, it was out of date! How does this meet food standards, that somewhere like Stabucks are selling people out of date food? Their reaction when I told them the mac n cheese tastes off and is also out of date wasn't great, they didn't apologise and instead said, you can have another one, as though they were doing me a favour? The second one they gave hadn't been in the oven long enough and was still cold. I won't be going there again.

I don’t know what happened but this Starbucks got so terrible. Haven’t gotten an order right once and it takes 100 years despite 7 people behind the counter.

Burnt coffee and a 20 min wait for the order 😞

Fast service and lots of places to sit. It's near Wembley library and that's the best thing about it.

I always get coffee on my way to work from here i was on a rush today 13/09/2022 and also wanted to get the Halloween themed cup which was £2.50 but she charged me £3.50 i didn't realize until i reached my work place and suddenly checked the bottom of it When i asked her about the price she checked and said its £3.50 I wanted to make sure because my friend already got it so i know she over charged me well thats not the end When i asked her are you sure its £3.50 she was like (Its still cheap do you want it or not) i felt really bad but i was in a rush so i said yeah i do want it Its not about the money always she was really rude I wanted to start my day with a coffee before work its the behaviour which was unexpectedable

Service a bit on the slow side, seems like staff were on training or didn't know what they were doing.

Sooo bad. I ordered on Deliveroo and was sent the blonde espresso roast coffee instead of the espresso BLONDIE. Also wanted a mug and instead of calling or making an amend to my order, they sent me a cup that I didn’t ask for. Ridiculous.

Spent £45 on delivery to receive “hot” food that hadn’t even been taken out the packet to be cooked. Also had a drink and cake missing but they had time to write thank you on my bag, maybe they should focus more on getting their orders right. Another Starbucks 1 minute around the corner - go there !!

QUEUE FOR SOMETHING ELSE! Went recently for a quick bite before coldplay in Wembley and there was no queue here at all. So we thought ‘brilliant!’, what a steal. All those chumps are queuing for ages elsewhere and we’ve found an absolute steal of a Starbucks with no queue. Little did we know this reaction would fit perfectly into a ‘top 10 moments people celebrated too early compilation’. Firstly, no cold drinks cause they had no ice? I suspect this was as it was close to closing time and the staff could not be bothered. We were rushed to eat our food despite closing not coming for another hour. However, the worst of all was the food poising of the following days. It’s always nice to be stumbling through the streets of london between tube stations on the brink of throwing up so thanks Starbucks. Avoid this place at all costs.

Very quiet considering we're its location

Not the best service. Wanted to order takeaway at 17:58 however they did not except orders because they were closing. Never seen this at Starbucks.

They staff don't have a clue what they doing

Terrible service. Very slow, disorganised, 1 person making coffee and taking payment and the coffee was weak. Was given my £7 change in 14 x 50p coins! Hopeless. Go elsewhere if you want a decent coffee and don't have 20 mins to waste.

I hate to be negative, and I don’t usually do this, but I think this is one of the worst Starbucks I’ve been to. Order size was wrong, and I was going to treat myself to a cookie but the food was covered in small flies. I don’t understand why it’s this bad - understaffed?

So when I make an order I always says what I want I never had with any Starbucks bad experience and this is the first one , staff is not trained , coffe was extremely hot , not feel coffe just a milk is not taste as in others Starbucks , good my sandwich was warm but for those people make a great coffe is level hard

So far wurst starbucks stuff ever. My panini was warm up in plastic bag. Coffee served with no whipped cream.

This has to be the slowest Starbucks I’ve ever been to. Please would you get more staff and provide better training? The service really isn’t acceptable.

Honestly one of the slowest Starbucks I’ve ever been in, the two women were more interested in having a chat than making anyones drinks… I waited over 10 minutes for a frappachino and I was the only person waiting… gonna feel pretty embarrassed going back to work with a coffee 15 minutes late… never coming again

This place is probably the worst coffee shop I’ve ever been to. There’s constantly new staff working and never any consistency. The Manager seems to be too incompetent for their role and is never around when I’ve asked for her. Also the closing time seems to be different every single day, again no consistency. The staff clearly seem stressed and overworked and tired. Something really needs to be sorted out.

Didn't seem to know how to make English breakfast tea

The staff is okay but that knowledgeable

Very expensive staff r cool tho

10/10 for branding but not really a fan of the coffee served here

Let down - toasted cheese and tomato panini at £4.19 hardly any filling. Coffee ok but when did they start charging 5p for the cup?

I have never been to a Starbucks this bad!!!! horrible service!!! the person prepares your coffee and you have to guess which one is yours. Put them all together on the left. And the social distance???? the coffee is inedible! it looked like it was hot water that washed the machine. We threw away the coffees!!! I'm not coming back for this one!!!! Wembley Brent Center store left much to be desired. Does not follow the same pattern

Really convenient location in the centre. Big and spacious. Opens early and good for wifi. Coffee and biscuits were good. The one girl was friendly but the other rude, ignoring people. If she was doing paperwork or whatever fine but do it at the side!

Standard Starbucks, staff were very helpful

Ordering trough the app is a waist of time. Every time I order through the app I have to get there, see 3 people in line get their orders, ask if my order is ready and only then do they acknowledge it’s been sitting there for over 15 minutes. If they are going to ignore their system they might as well not offer online ordering. It took me 3 times of the same to write the comment.

Went to many Starbucks in my life. I went to many different Starbucks in Germany as well as in the UK. Almost all of them were the same, however, this Starbucks made the best Java Chip Frappuccino I have ever had. The person that made the Frappuccino is Harry. Please give this man a promotion.

I’m not the type to leave bad reviews but my experience was so horrible. I respect and understand the pressure of all staff during covid and this could be some internal issues that has caused staff to act this way but it need to be looked into. I accidentally picked up the wrong drink as they didn’t called out the name, instead of the barista telling me that’s not my drink, I was literally got shouted at in front of family and friends and other customers and it was so humiliating. Also my order was wrong but that wasn’t even a problem, the same barista gave me such an uncomfortable stare when she had to make my drink again.

Really friendly staff, and great service from batista Rebecca.

Staff make this branch sooo welcoming. 💕

Had to have my drink done 3 times as it was not good. Very slow service

An open space Starbucks. Plenty of room, light and a view from the inside that shows off the Brent building (where they filmed the Hulk Vs Iron Man scene).

What you would expect from a starbucks! On occasions staff can be a bit slow to serve you.

Outside the café we fell a bit abandoned. Inside the service is good..

Good coffee and nice friendly staff

Franchise Starbucks, which offer great coffee located on the side of Brent council building.

Nice place. Fast service and polite people

Very clean Starbucks, good to read a book and chill out.

Lovely spacious place, even people fighting for comfy seat over there. So 5* and plus

Very cold Please close the doors 🙄

Friendly fast service ..... good coffees

I go there to sit amd study and it provides the charging plugs so i can work on my laptop without wprrying about the battery. This is a perfect place for me to study because the library there closes early on weekend and i dont have anywhere else where i can sit comfortably. I always order a hot chocolate with cream on top and the staff are really quick to prepare it. The only improvement it needs is temperature. sometimes it hets really cold and i dont think the heaters are doing good enough job.

스타벅스는 어딜가나 평균이상이다. 이곳도 ㅡ랬다. 아주 만족스럽다. 특히나 달달한 디저트 빵들이 아주 맛있다. 여긴 재방문한다.

I really liked it, I visited it with my family

One of the three Starbucks in the area. Friendly staff and a very good ambience. Since it is very close to many popular places such as Wembley Stadium, Wembley Arena, Brent Civic Centre, Wembley Library and the London Designer Outlet it might sometimes get crowded especially during event days.

I work locally and used to come in here every day sometimes twice a day. As of lately I've been so disappointed with the quality. Around 3/5 times a week my order isnt correct and at the time of day that I am in there it is always quiet so I'm not sure how hard it is to get it right. I feel like this branch is more of a training hub for new staff as I never see the same people, which I don't have a problem with but I am starting to resent how expensive it is.

Always good service . Great location

Ripoff coffee etc. You can get a refillable coffee for £1.20 @ Wetherspoons.

Starbucks doesn't support our armed forces . Will never ever enter one

Ty starbucks this is my favorite starbucks not only that they have a drive threw.they always get my order right even if they are new employees. They are always cheerful. I love it here.if i go anywhere else they always screw it up.tonight i went to starbucks on Naglee and park ave they gave me a mocha when I ordered a salted Carmel mocha. I came here to remake it they got it right.

Starbucks is always pretty consistent. I really like t)3 addition of mini toasties on the menu albeit that the cheese in the chilli one tasted a bit fake. The main challenge was my large tea had zero room for milk when I opened it which at 8:00 a.m. was hard for my tired brain to deal with. The team were lovely and the restaurant was very clean.

Helpful staff, great location..

Starbucks in general are expensive for what it is I personally hate everything except for the frappuccinos but those are very good.

Amazingly efficient, friendly and very polite staff who have my double espresso and glass of water waiting for me before I've even reached the till!

Very quick service but I only go for the caramel frappucino

Spacious and lovely place. Coffee with blueberry muffin is delicious.

The assistant was more concerned talking to her colleague about shifts and generally complaining than serving us. Found a table which was reasonably clean - was going to have a sandwich but opted out customer service was dismal.The toilets were a disgrace - the sanitary bin was overflowing, no soap in the container, floor was soaked the visit was just before mid-day and the checklist on the door was not signed - this did not happen in a few hours it clearly been full for ages as the sanitary bin was rammed - no toilet paper either.