Maru's Bhajia House in Brent

Absolutely disgusting! Nothing like it used to be. Poor, poor customer service, rude and incompetent. Hugely overpriced for a plate of fried potatoes! Avoid!

Worst place I ever visited in terms of food and Customer service. We ordered their special so called Maru’s Bhajiya and we found Hair in side plates , when we pointed out their serious mistake rather then doing apology a counter girl showing an attitude and she was so arrogant . She was arguing hair was came outside the kitchen. Zero customer service. Not a hygiene place.

Great food. Service can improve.

Great place to eat. Simple delicious food. We have been going to Maru's for over 30 years!

You have to of course have the Bhajia which comes with a red sauce Cooked fresh to order

Best traditional Indian bhajia house with a Kenya twist, healthy portions. Made fresh to order, the chili sauce is absolutely amazing. I will be back! (I dint get a chance to take many photos, I got too busy eating!)

I recently came from Manchester to visit Maru Bhajia with my family Saturday, and while the food was passable, the service was absolutely abysmal. We were overcharged by £15, and only noticed after we left and checked the receipt. The woman serving us was incredibly slow in bringing out drinks and food, and basic tasks were neglected. To top it off, they added items to our bill that we never received. This kind of blatant overcharging and poor service is unacceptable. I’m furious with how we were treated—it's essentially robbery. Avoid this place if you value good service and honesty. We were a family of 12, and they fully took advantage of us.

Worst place. If have option for 0 star will give.

Worst ever place. We called and confirmed before driving 10miles and they said they have everything and when we reach they said we don't have. Never come back.

Not the same maru bhagia they used to make. Very disappointed with the quality

Best Bhaija in town! Great servicd

What a disaster, sat down.with a tabke of 7 people. We asked fir ice water 4 times and were told by the waiter that first customers are served first. I said only asking for water no food. Give 6 cubes of ice with very bad attitude, diacraceful

Avoid avoid avoid. Wish I read the reviews before we went and came to TripAdvisor to see if we were the only ones who had a bad experience- sadly not. I have been looking forward to going to this place but left so disappointed. Over priced for a small plate of bhajia which are not even that tasty. What's with the absolutely awful sauces! So bad and greedy and would not ever return. Shame on you.

Great food there are out there resturants serving Maru's Bhajia but this place is the original rest are copycats and not the same.Only reason nit scoring 5 star on food is because I ordered the Dahi puri.The yougurt used was not as the original I have had and the dish did not taste the same as I was told that they did not have the original yogurt hence had to serve with alternate.The yogurt on this dish is smooth tangy and sweet.Service was amazing great staff and on order my partner wanted their fresh melon juice.Was told they did not have it.Just told the waiter Raj this can't happen in any resturant.He couple of door away went to a grocery store and got fresh melon and served it .I saw him walk out and returned with a fresh melon.This is going out of their way to please us.Wow quodos to the establishment and the staffs response.And this place has a nostalgia attached to it.Been on Eailing Road for so long and have visited it over the years from it's inception.Anyone visiting this amazing resturant won't be disappointed.Bravo to team Maru.

We are at Maru's to enjoy our Maru's Bhajia's it was not cooked properly all inside even the masala tea was too red not good alot of people on the tables complaint the same time as us. All I say will never go to Maru's again When we told the staff member he started laughing no action was taken and never said even once we will get you another plate. All I say it RUBBISH food.i asked man on counter who served us Bhajia's who is your Chef and he look at me he had no answer. I heard srounding wembley Maru's is not the same that told us not to go

Standards need to be set for the best possible outcome

This USED to be an institution, tasty simple bhajia, but seems to have lost it's way. The food tasted really bland, and had to be made up from the chutneys. Personally I wouldn't recommend going there. The other thing's on the menu I didn't try so cannot comment.

Tasty bhajias, chutney taste is really unique. They give takeaway, the masala tea was also good

Do not order the chilli paneer here, it is foul. And it's nearly £11 an absolute rip off.

The bhajiyas were tasty and crispy. We ordered these together with kachoris and some other type of flat bhajiyas and tea. All came to £35 but one thing that really angered me is the quality of the tamarind chutney and fake ketchup. The tamarind chutney was just brown coloured water with no flavour and the ketchup was this pink slime. When you spend this much on basic indian street food they don't even serve you decent tomato sauce and chutney. Plus no music! Totally over rated and absolutely not worth going to. But if you do go, go next door to Prasad first and buy some tamarind chutney and then go to VB and buy a small bottle of heinz ketchup. Then you'll enjoy the bhajiyas!!

Since the sri Lankan take over this place has gone to the toilet. Never again!!!!poor...poor.. poor...poor poor poor pooor

Portions sizes have gone really down..Prices up!! Very poor quality food!! We have a group of 20 families and we have all stopped going to this now 3rd rate restaurant!!!

The OG and still the best! Marus is an institution and deservedly so! The potato Bhajias for which they are so famous are consistently excellent - big slices, cut super thin, served piping hot, with tasty chutneys - all washed down with an ice cold Thums Up - heaven! Samosa chaat also deserves mention (even the kids enjoyed it). Staff are really lovely and restaurant is very clean - pay them a visit!

Being a fan of “Maru’s Bhajiya House” its very hard to write this review but I had to after witnessing poor outcome from our visit. On the plus side; got a table straight away. Menu’s were handed out instantly. And the Bhajiya’s were nice. Thats all for the plus points. Now for the serious need for improvements: 1) while giving our order the waitress / host got a phone call so she went away and then came back. Not really what you would expect in a restaurant. 2) we requested if the Chai (Tea) can be mild and not strong and could be with more milk. The reason why we specifically asked for this was because we have had tea there before and it really was not to our liking. So double checked if they can make as we requested and the waitress said yes and then when the tea arrived it was nothing like what we asked for and instead it was exactly the distasteful tea we had previously experienced. So again we didnt feel like we got what we asked for. If they couldnt make it as we asked then they should have said its not possible and we would have happily not ordered tea. 3) the menu is very short and lacks options and not very children friendly. 4) They could be more respectful towards customers with allergies. I overheard a conversation where the husband asked if they have anything his children and wife could have to drink to cater for their allergies and wanted to know which options were safe. Instead of providing options or seeing what they can do, the waitress clearly said in that case don’t have anything as we cannot make anything. When the husband questioned her further she said I don’t know but we have been told to tell customers not to order anything if have allergies. I understand allergies are important and so restaurants are cautious but there is a way of addressing the situation and appropriately handling queries is something that the staff can be trained on. There is a way of talking to the customers. 5) The atmosphere in the restaurant felt more quiet than Silent Meditation Room. It was such a dull light and felt right out of place. If it wasnt for my love for Bhajiya’s I would not step in there again. 6) Ordered Mogo and they asked if we wanted Masala Mogo or Plain mogo so we asked if we could order Masala Mogo but with masala on the side. Again the waitress said its fine so we ordered and then after a long wait we got plain mogo and when queried about masala on the side she brought us a bowl with red chilli powder. Also the tamarind chutney was brought about 15minutes before the Mogo Arrived. And the Tomato Chutney for Bhajiya was brought 35mins before the Bhajiya’s arrived. Overall Bhajiya is the only thing we enjoyed and the rest was really a definite No Go for future visits or atleast until they improve their menu, their taste of food and their service.

The service was appalling, with only two staff members who were both abrupt and rude. The Maru bhajia was overpriced at £10.99 per plate and tasted like nothing more than a bunch of fried potatoes—no seasoning or flavor at all. The chutneys on the tables were so watered down they tasted like water. They boast on their website about being Kenyan-inspired, but having had authentic Maru bhajia from Diamond Plaza in Kenya, I can tell you that this was nothing like it. The kachori was also bland and lacked seasoning. Overall, a very disappointing meal and I would not recommend this place.

The fall of a great. We grew up with Maru’s being the best bhajia with people coming from all over the city. Now it’s just plain bad. The bhajia have no real coating anymore so are bland and have lost the thing that made them amazing. So many better options on the same road

Taste was good.. overpriced for the portion .not friendly customer service..will not visit again..not a pleasant experience

Hi.. Nice food and friendly staff... specially Rutu I would like to mention about Rutu , she is amazing, polite , friendly, and very god customer service.

Had a bad experience today. We ordered the Marus bhajiya for 10.99. She bought a small plate of bhajiyas instead of the big one. She gave a big plate to both the tables next to us. We could clearly see that we were fooled. At the time of paying when asked about the plate was told that we were given the right plate. Felt cheated. Will never go again.

Good crispy potatoes bhajiye served with their home made red and green chutneys. Will visit this place again soon to try other items from the menu.

Awesome Maru bhajiya once again 👏, Passion juice has changed alittle but definitely recommend 👌

Food not to standard. Bhajia awful. Chutney different not nice. It was my husband’s birthday and this spoilt it.

The Pani Puri was really hard I would not recommend it, the manager was really disrespectful, he was not apologetic and he confirmed the Puri were bought from next door (prashads) he gave attitude and made our total experience unpleasant until the next customer sat next to our table and order the same Pani Puri's and made a complaint too. That's when he took the Pani puri off our bill. I would recommend everything else but the Pani Puri.

The one and only. Best maru bhajia, price is a bit high but I guess they have the upper hand;)

Just wanted to share my very unpleasant experience from last Saturday. Went there with my daughter to order take away. I was given the menu with Crispy bhajia option of £10.99 , which I ordered and paid for 2 boxes. Just after paying by cash I noticed there were two different sizes boxes were behind the till one with £10.99 and another one for £15 . I asked about the difference in the quantity the Gujarati girl said not much difference and when I asked about the weight they weren’t sure however the £15 box was nearly the double size so asked to change my order to bigger box instead of 2 boxes to the South Asian guy who was there with the girl on the counter . He not only refused to change the order but was so rude when me and the other customer inquired about this new size of boxes. He left the counter and went inside the kitchen and the girl said they can not change my order or refund the balance money even though I asked straight away after paying in cash as I didn’t see the offer and the boxes were kept behind the till. It’s not about the money but matter of principle that the way they treat the customers by raising voice, manipulating and ignoring . How pathetic was that. The guy on the till had no respect for women and no customer service whatsoever . Very cunning girl as she said we can not take the money out of the till and replace your order even though it was for the same food but different size.

Went to Maru’s after a long time - 18/2/24. Under new owners. Very clean. Excellent and outstanding service from Rutu - the face of Maru. Piping hot bhajjias & awesome faludo & Bhel. Thoroughly enjoyed the dining experience. Very clean toilets! If you’ve had bad experience in the past - the new oewners will make up for it!

The potato bhajias are good however I would not recommend the india tea here masala chai) as it’s purely milk and didn’t taste of any tea, when we gave feedback on it the lady on the counter said “ this is how it is made” and did not acknowledge or replace the same. We used to always look forward to visiting this restaurant when visiting Wembley but we won’t be going again as their service isn’t great.

I had come here after many years. The bhajiyas are still tasty and crispy as I remember. The prices for the portion size are not great. Service on this occasion was a little slow but I think they had just opened for the day

The tastiest bhajias in the world, their Kenya bhel excellent, masala tea.

Venue could do with a make over, the food menu is limited, I strongly suggest trying the Bhajia with some chilli sauce.

The worst Marus bhajias. Even in Kenya the locals bhajia houses make as good quality as the original Maru Bhajias. I recently visited Kenya and I was delighted to taste the orignal Crispy Maru stlye bhajiaja event in petrol stations. Here in Wembley I would have given minus stars if it was possible

The best crispy bhajia in London

Poor value for money. I would have previously given Maru Bhajia house the benefit of the doubt; however, they have now combined the large and small bhajia for a medium plate which is not enough for 2 adults. Extremely disappointed, and I agree about the service having gone down hill. Dirty shop with little or no hygiene standards!

Tried this place one Saturday afternoon. Service was ok as only one girl doing everything, Bhajia’s (marus speciality) were good but menu does not have many options. Place was clean but very pricey for street food.

We had eat in as well as takeaway. While checked the bill I found they charged service charge on the total amount including takeaway. This was ridiculous.

Im not sure if it's the same as it was before it changed hands.....doesn't feel the same sometimes new doesnt mean better still ok food thou

Come back here after a few years - food is ‘ok’. Not quite what it used to be like. Customer service - poor indeed. Atmosphere - abit quiet. Can hear everyone’s conversations. Seems like they’ve been taken over by someone else……. Not Kenyan 🫣

I don't like test 😕 use to a good test

Worst samosa chat I have ever eaten in my life. The choke were half cooked. When I mentioned to the manager he said from last 25years they are cooking the same way. So effectively he was saying they have been cooking awful over last 25 years. What can I say. Hard to explain things to a person who himself agree that they have been bad. Never ever eat any chats st this place

Not sure why this place is getting such a bad rap. I’ve been going for years and since the change of owner I don’t see any change in the taste of their signature Maru Bhajia or chutneys. In fact we travel from Croydon to just have them! New owner is super pleasant every time we’ve seen him. We went there on Friday to pick up a takeaway and as we were the last customers of the day he gave us extra Bhajias and chutneys. Soo yummy! Love this place.

Visited this place as seen the reviews and also remembered it from childhood of being amazing place for crispy bhajia. Placed an order over the phone and collected a hot portion within 10mins. The flavour and ingredients were good and therefore also the taste. The chutneys that accompany the dish were very nice too. The portion is generation - but could have been much crispier to get 5stars for me! I would be happy to revisit.

Enjoyed their speciality Maru bhaji with special signature chutney. Recommend it if you are on Ealing road

Large portion of house speciality enough for 2 with some leftover to take home -EDIT- Since my last review, this place has really gone downkill after it changed hans. The house speciality crispy bhajia came out over cooked with a burnt taste, and the prices went up. This will be my last visit there.

Oh dear - sticky tables and floor, unfriendly staff, terrible service, very disappointing experience. We used to LOVE Maru's Bhajia House - so sad the original owner passed away and it is now a shadow of its former self. After our awful experience today, we won't ever be back. There are so many lovely eateries in Alperton - Sakonis and Mumbai Local to name a few - it's a shame this once-wonderful little eatery is letting the side down.

Sadly i have too add to the already bad reviews since this restaurant has changed hands, the service is poor for waits of upto half hour for bhajiyas and tea, and the single/double portion of bhajiyas has changed to a single medium size at a ridiculous price of £10.99. The mogo is thinner hard and crispier rather thanthe chunkey soft pieces you used to get and the sauce chutney on it is very liberally scattered that you have to ask for extra. Thed young waitress is rude and does not distinguish between people who had ordered 1st or second and are waiting when delivering food to the tables as occording to her it's all arriving at a the same time. For two of us It cost us £40 for 1 plate bhajiyas, 1 plate mogo 1 passion juice and 1 tea and 1 take away cutlets. which is definetly extortion. We will certainly not be dining there after having attended for nearly 30 years as one of our favourite eating places.

Oh dear - dirty, unfriendly, very disappointing. We used to come to Maru’s so often but unfortunately the original owner passed away and it is now a shadow of its former self. The service was appalling, the tables and floor were filthy, 2 couples left in disgust after waiting so long for their food and the staff behind the counter were outright snappy and rude! Such a shame, ee will not go again.

This place was awesome and reminded us of the original Kenyan Maru bhajjias Unfortunately the quality has deteriorated a lot and it’s all “refried” bhajjias ! Very sad to see this :((

Need to checkto make sure as they charge service charge ..

We always come here whenever we are in town! My mothers a native Kenyan and she says it's just the same from back home in Nairobi!

Dirty floor inside. Service with no smile. They didn't give menu had to ask for it waitress didn't even ask if any allergies. Passion fruit they add extra sugar ask as they won't ask you. Bhajyas are tasty but place needs cleaning and better service for sure! 10.99 for bhajiyas service was awful

Went their for the first time. Tried their famous bhajiya, they're very nice and the chutney they serve with it was really good. I personally find it a bit overpriced but overall worth a try for once.

Good place and very nice food the bullet chutney is awesome with the bhajia if you like spicy stuff. Overall good experience and worth revisits.

No music when asked the waitress confirmed they do not have a PRS licence no passion juice run out not intrested as its on management the previous owners were very dedicated. Portions of bhajias over priced and when approached the staff at the counter he implied that customers had complained the postions were hig so this us why we reduced our portions now how does this telly? Its a rip off

Undoubtedly the most famous bhajia dig in the country. Dating back well over 50 years and standing the test of time and taste, bhajias here are still some of the best you'll ever have, with decor to match. When a place this famed for one thing, don't order anything else. For comparison, it's like travelling to Napoli and having to eat pizza at Da Michele. Only Da Michele have just 4 items on their menu, and they're all pizza.

I have been coming here for years and the quality of Maru bhajia has changed. I don't moan about price - I understand price for everything has gone up... It was my go to place for Maru bhajia but now I will think again as the quality of bhajia has gone down so much!!! Didn't enjoying it all and they have made chutney so spicy that no one can eat it....

It’s not like before taste has definitely changed 🙈

Not too keen on their signature Maru bhajias. The recipe has changed since I was last here. Yes they are served piping hot and fresh, however the old school taste is just not there unfortunately. Very bland service! Nobody smiles! Overall a very average experience. Bhel Puri was pretty good!

Ok so I’ve read the recent reviews. It is pricey for a signature plate of bhajia if you eat in but the portion for take away is alot more! The food was good, crispy and tasty and I’ve eaten here (and taken away) afew times over the years…Service was fine.

Every visit at Wembley ealing road for shopping, without forget our final destination is Maru's Bhajia.

Amazing food the onion bhajia were on point ⭐️⭐️⭐️⭐️⭐️

Been coming here for years on and off and couldn't believe the price when I went there recently. £10.99 for a small portion of maru bhajia! Used to be that price for a large. The guy behind the till and serving was nice. Asked if owner changed and he said no! Well after reading the reviews I can see the owner has changed. Why lie? Anyway bhajia we're awful for the price. Some were raw. The chutney was overly spicy. Definitely not the original taste I've had before. And why charge such an extortionate price! Heard people complaining. I have a feeling this place will shut down soon as not the same! I definitely won't be coming back!

Not good as it use to be. Definitely not CRIPSY anymore, more like soggy and stuck together. We had bhel which was also disappointing in taste. Customer service was appalling, person on phones did not communicate well to make reservations and the service was slow and rude. They can’t manage customer demand and can not handle reservations well.

We purchased 2 plates of bhajias for takeaway. The quality of the food was terrible. They tasted like they were cooked in really old oil. They were unedible and we ended up throwing them away. This used to be the standard place we would go for bhajia but this was very very disappointing. Especially considering the prices they charge.

Best chutney ever! Been visiting for years and consistently delivers great food at reasonable prices. Review 4 years later Unfortunately (new owner?) has amended the menu. Previously you could order a small plate of bhajia for £7 or a double portion for £11. Nor cheap as its just a plate of potato slices but worth it for the flavour. Went this week and wondered why it was soo empty. Seems only 1 option of bhajia available on the menu now and Yep, you've guessed it's the small plate but now £11. Not sure we'll go back. Service was poor and the prices are astronomical for Ealing road

Faludo was the worst I have ever had.

Nice place for Indian food snack and bhajiya there main item

Under new management. Nostalgia still present with name but inside has been refurbished and new staff and menu are definetly decent just not what it used to be. Less busier, less full.

There was only one person serving, not her fault as she was tending to everyone, just didn't feel very welcoming enough to go back again. Maybe it was one of those days.

Best bhajia. Best chutney. All made fresh. Have been coming here with my family for several years and this place is an institution! Order the double bhajia, spicy tomato chutney (bullet chutney for an extra kick!) and a tasty fresh passion juice / comforting masala chai - you won’t be disappointed. Proper gujurati Kenyan vegetarian food. Expect a visit from me every time I go to Ealing Rd.

Food was good had onions and potatoe pakodas

New crazy prices! £10.99 for single portion from £7.50... Even the quality has gone down. Had to send back a plate as it was burnt. Will not be going back anymore...

not original tast ripoff never go again west off the time very expensive..

How dare you tell my mother to sit by the the entrance when it was cold and there was so much space available. That lady who spoke to my mum like you lucky I wasnt there. Dont go to this place if you wanted to insulted by this cowboys. Fake place and fake people. Dont ever talk to anyone like this no matter if they muslims.

Rip off - £10.99 for a portion of bhajia and nothing smaller offered

Marus was excellent pre COVID however since them it's an absolute shambles. Service appalling, waitresses do not smile and don't look as though they're enjoying being here. Food prices stupidly high. Over £6 for a plate of chips for the kids!!! Went mainly for the bhajiya for us adults. Small plate over £10!! Tomato ketchup some cheap sticky rubbish. One food item came burnt so had to send back. All in all absolutely rubbish. Wouldn't go back again.

Extremely rude staff! I've never had such an unpleasant experience at a restaurant before. The food was not bad but due to the terrible customer service I will not be going there again. They messed up the order; ordered mango juice but received a falooda, which I returned and then got a mango lassi instead, specifically asked for a small portion of bhajias (which the waitress said was available) but received a large portion instead and was also overcharged. When I complained the staff were unapologetic and rather abrupt. The owner should really look into training their staff in customer service if they care about customer retention.

This place is a no go for anyone thinking it will bring back memories of their old taste buds. It's rubbish the chutney was salty , and the taste was nothing like the original i used to have .The price per plate was not worth it £10.99 PLUS SERVICE CHARGE . This is not Marus from Nairobi, but some chancer from UK of Shri Lankan origin. Go across the road to other restaurents for better bhajyas and wider nice testing varieties. Atmosphere was like a small time cafe with very high prices. Go there and get ripped off if you don't read the manu.

Used to be good quality bhajia. Frequent visitor. However, service was terrible today.. sent out burnt bhajia (kaju corn rolls - totally black - half the portion) sent back. No sorry, no acknowledgement, actually the whole time we were there no communication at all except taking the order. Dirty chairs we had brush of crumbs ourselves! Way over priced for service and quality

Service terribly slow. Food arrived one hour after order was placed. Two plates of Bhajia arrived without the tea despite the order being placed at the same time. After enquiring for the tea twice, got fed up and just left after paying for the Bhajia. They have the cheek of putting service charge on the bill!! I refused to pay this due to the poor service. Don’t think I will ever go there again.

Very rude staff We have been coming here for the last 40 years but with the new owners and staff the attitude and service very poor we waited nearly 15 minutes to be served in the end we just left never going there

The staff and rude and not professional. Don't listen and get the orders wrong...not clean.would not recommended. Many better places to spend hard earned money ..

W0rst food ever. And worst service. Bajias with no taste. And staffs attitude is worst and very rude

Worst ever Bhajias in town. Never had this costly and worst testing ever. Please avoid being there. Worst customer service.

Decided to give Marus another try, following it's hygiene rating to 5. Bhajias are nothing like what it used to be with the original owners. No taste, burnt, extremely disappointed. To top it off, price for single portion is now 10.99!!!! Definitely not worth that price!! There is no service, I have always found the guy behind the till rude. There is nothing to return for.

The quality of Maru Bhajia has deteriorated. The taste was like ordinary fries with minimum coating of gram flour.

Bhajia beat price. But they keep up same taste.

Nothing like bhajiya. It was just potato chips friend in oil. Worst experience

It was amazing and I have a spare moment to review the attached file is scanned image in PDF

Not the same under this management. Staff looking sad with no smiles. Not very welcoming and too offish with customers. Have to wait forever for service. The signature bhajia's are ok but lack something from the original quality of yesteryear! Bring back the Kenyan way! They could really do so much better! Most people come here because of the reputation built over decades and the link with East Africa. Plus after all the walking in and out of shops you're hungry so seems like a good deal! At £9.99 per portion of bhajia's seems quite expensive for what it actually is. Have some happy memories of many years ago at this place, but sadly not the same! At least smile at your customers and make them feel welcome! That way at least they may return!

Amazing as usual! Been visiting for over 30 years.