Based on 1.704 opinions finded in 4 websites
Based on 1.704 opinions finded in 4 websites
Opinions
My favourite brand of coffee. When consistency is key they get it just right
Michelle Day . 2024-09-01
MORE AT Google
Really great Starbucks. The best frappe I’ve had in an England Starbucks so far. The staff were friendly and the cafe was spotless. Lovely view of Plymouth. Only downside is it being right next to the cinema.
Yvie Grace . 2024-08-30
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I asked for a matcha tea latte with strawberry cold foam. I was given a matcha tea latte with strawberry purée. When asked where my cold foam was, they replied abruptly that it had sunk in. I was not willing to argue, so I left it. I then was drinking my drink and found a blueberry in it... I'm not quite sure how. Not best pleased.
Courtney Whitehouse . 2024-07-29
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Customer service skills training needed . Good drinks Expensive Cold uninviting atmosphere
mark santillo . 2024-07-10
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Always fast service but for some reason they always shut up seating areas hours before closing? Limits where I can sit and because I have Autism, I prefer being able to sit in a quieter section. Today no outdoor seating or mall seating or low chair seating from 16.30 but says they close at 1800?
Lauren Eynon . 2024-07-10
MORE AT Google
Ok good with the service and polite staff nice coffee
Judith Johnson . 2024-07-09
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Terrific coffee, service, food and cleanliness
David Saunders . 2024-07-01
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Good stop close to Arts College and useful shopping centre.
James Douglas . 2024-06-08
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Was very disappointed to find they now only use cardboard cups and staring sticks that's all fine for take away but not when u want to sit in comfort and enjoy a coffee
Ann Palmer . 2024-06-03
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It was all good but the outside... Some pictures i made while at there
Lucas Fields (L) . 2024-06-01
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Not really my cup of tea, only used it because it was closer and we were tired.. but It was a good experience and the staff were polite and helpful.
Ian Bishop . 2024-05-22
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I recon I could farm & harvest the beans, build the coffee machine from scratch, take it apart, put it back together and make a cup of coffee quicker than this store could make a black americano 🤣 store had like four people in it 🤣 coffee okay but recon I'll use a to go machine in the future 🤣
Gareth Schormann . 2024-05-15
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Signature means your watery overpriced coffee right ? Cause it's watery everywhere . Plus very slow service and never ending queues
Mario Naydenov . 2024-05-07
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Let me start by saying that the time taken to receive my coffee was long. BUT, I've never known a coffee shop smash out so many orders in quick succession like this one. It's a seriously busy shop and in the grand scheme of things, I think this store is smashing it out of the park and the staff should be very proud of themselves. A drink was literally served every 5-10 seconds. If Costa were this busy, they would have folded long ago. Well done ladies
Lee Duckworth . 2024-04-27
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Decent drink. Lots of different options.
Anusha . 2024-04-25
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Messiest Starbucks I’ve ever visited. Rubbish all over the floor and uncleared tables.
Rob Parker . 2024-03-23
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Always had friendly & quick service. Drinks perfect for what you are expecting, fair sizing. Relaxed vibe, perfect to work in for a short period of time.
Lucy M . 2024-03-06
MORE AT Google
not arrived and I've been waiting 3 hours now says it has delivered when it has not arrived.
Reuben . 2024-03-05
MORE AT Just Eat
brought wrong order, I formed delivery driver. he snatched it back off me and just drove off without saying a word. I now have no delivery at all and told u need to go through just eat to get my refund which will take a couple days. disgusting m. not starbucks fault at all but terrible service from delivery driver
hayley . 2024-03-02
MORE AT Just Eat
Was lovely apart from the melted cheese had all run off and was down in the bottom of the bag as it had been packed standing on one end. The rest was lovely!
Joanne . 2024-02-28
MORE AT Just Eat
I love the food from here. Sandwiches and pasties all delicious. I was a bit disappointed the sausage roll wasn’t very warm (hence not five stars) but that is all xxx
Joanne . 2024-02-26
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Nice place to sit and just hang out ... Service was great 👍
powerhousevideos . 2024-02-19
MORE AT Google
Coffee was great service was quick
Ian Henry . 2024-02-18
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Always helpful to me and welcome my service dog with a pup cup. Thanks
John Manley . 2024-02-15
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Not great experience Go to Costas
Kelvin Baines . 2024-02-02
MORE AT Google
Lovely to receive a cup of gorgeous hot Starbucks coffee directly at home!
Jo . 2024-01-18
MORE AT Just Eat
Excellent delivery excellent iced coffee thank you
Karla . 2024-01-06
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Standard Starbucks, does what it says on the tin. When it's busy it is mega busy here and so hard to tell if your order is ready.
Charlie Jones . 2024-01-01
MORE AT Google
Our drinks were fab. For the price though, I would expect clean windows, tables, table service and toilet roll in a clean toilet area with soap.
Joy . 2023-12-15
MORE AT Google
Diver was rude, order took over an 2 hour when the wait was 30 minutes. Wish i didn’t bother
Tayler . 2023-12-14
MORE AT Just Eat
People that can barely speak the language taking you’re order. Expect it to be to wrong when you get you’re coffee. Dare you ask if the coffe you have gotten is correct as you then proceed to be told you’re wrong even though you watch them out the completely wrong milk into it. Just poor
mr pickles . 2023-12-05
MORE AT TripAdvisor
Always our go-to when we’re at Drake Circus. The staff are friendly and fun, though the drinks do take a while to make, they’re really well made and delicious. Would recommend!
Paul Scott . 2023-12-02
MORE AT Google
Far too busy, placed order on the app and waited 45 minutes, only 1 of my 2 drinks appeared. Waited another 10 minutes for the next one to be made (a double espresso) Utterly useless, won’t be using this branch again.
Mike Kocziban . 2023-12-02
MORE AT Google
Lots of impatient customers waiting for their takeaway coffee. I appreciate it was busy, but waiting 20 minutes for a cup of coffee was a bit much. Won't go again.
Mick Cutlan . 2023-11-28
MORE AT Google
Great place to go for a coffee and a cookie. Great service and staff.👍
Kevin Marshallsay . 2023-11-16
MORE AT Google
I love the clotted cream cold brews from Starbucks. Staff are lovely too. It’s always busy here so do be prepared to wait!
Megan Green . 2023-10-30
MORE AT Google
Server was lovely. Coffee was sweet (did not ask for sweet). Whole place could do with a good clean down.
Donna Eunson . 2023-10-29
MORE AT Google
Very busy on a Saturday morning. Coffee was standard Starbucks offering. Convenient for Central Plymouth.
Jackie Brown . 2023-10-28
MORE AT Google
Had a tea and coffee. There were already about 20 people in queue for coffee 😱 .15 mins later we got coffee ,I'd finished my tea. Won't be revisiting.
Linda Adams . 2023-10-23
MORE AT Google
Don't nip in here if you just want to grab a coffee but do go if you want a leisurely coffee with friends. Take some tissues too as the bathroom had no paper and has seen better days.
jan murray . 2023-10-22
MORE AT Google
Very busy,but friendly staff under the circumstances.
Stephen Allen . 2023-10-14
MORE AT Google
Really slow service.not served in que order
Ian Davies . 2023-10-13
MORE AT Google
I just wish the service was a bit faster. They either need more staff or just a hit of a hurry up! There were so many people waiting and it gets really busy, which effects the atmosphere.
Catherine Luker . 2023-10-08
MORE AT Google
staff are always professional and friendly, it's clear they work very hard. the line can get quite long but tends to move quite quickly.
Fraizer James White . 2023-10-01
MORE AT Google
It was about 11ish on a Saturday morning. Service was all over the place. We wanted to have our drinks inside, it took about 20 minutes from start of order. It seemed that take away orders take preference. Would definitely not go to Starbucks again.
wendy . 2023-09-28
MORE AT Google
Lovely drink! Just what I needed and on time - no spills!
Jo . 2023-09-25
MORE AT Just Eat
Coffee with attitude! Ordered matcha frappe for my wife and asked for "Extra sweet". The server insisted that it is really sweet already even after a couple of attempts to explain that my wife likes it really, really sweet. She explained how they make it with a super sweet syrup. Not sure why she thought my wife hadn't tried it before and never normally a problem to get extra sweet for her but she wasn't gonna do it. So it wasn't sweet enough and we gave it back to add more syrup. Another member of staff could see I wasn't too happy and when I explained why she said "Well it's not the biggest problem in the world" Well, it's not the biggest problem in the world ,but I'd just paid £8.10 for 2 small drinks, so a little bit of customer service would be appreciated. To be fair, they sorted it out quick enough and the coffee was good. But £8.10 !!!!! Might go back in 12 months time :)
Shaun T . 2023-09-14
MORE AT Google
There rushed off there feet only 3 staff and no one to clean the tables as there all behind the counter serving. Pleasant enough staff but there really busy all the time so there's not much interaction.
Sue Courtier . 2023-09-11
MORE AT Google
First time using, lovely cup of tea.
Graham Snowdon . 2023-09-01
MORE AT Google
Just had a decaf coffee which was great.
Jd Pen . 2023-08-25
MORE AT Google
The Coffee is over rated and over priced.
_kxntfred12 yt . 2023-08-20
MORE AT Google
I went to Drake Circus shopping centre, Plymouth Starbucks today. What a friendly staff, the line went fast. The order was made quickly. It was exactly what I had ordered. Nice and cold. The girls who work there are just so friendly. It’s definitely a lovely atmosphere there xxx will return x
Shaymaa Al-juboori . 2023-08-20
MORE AT Google
What a shambles. Fifteen minute wait for two coffees. Part with your money, then 'stand at the end'...and wait, and wait... Cold drinks seem to get priority, not done in rotation. Plenty of staff, but no-one seemingly in charge. Only went in here because Costa was closed,I never will again because of dreadful service. Coffee was pleasant enough.
Kim Duffy . 2023-08-17
MORE AT Google
When I first ordered online it came with whipped cream and tasted lovely but when I tried to reorder the same drink right before exams they missed out the whipped cream and several of the other items. I put it down to my order being too complicated so the next time I ordered I made sure to get a common drink that already came with whipped cream. It didn’t, I considered whether they ran out but my boyfriend’s frappe had the whipped cream it was supposed to. I’m so fed up and have heard other people having the same issue. I know it gets busy but I’m never able to get a refund for the missing items and as a student it adds up.
Weronika Moskiewicz . 2023-08-13
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Friendly service but poor mobile signal/WiFi
richard jones . 2023-07-14
MORE AT Google
Prefer coming here to most places in town, the staff are always friendly and prepared to help you if you aren't sure on a particular drink. It was really busy when I came in due to Costa being closed but the queue went down really quickly, the staff weren't stressed and drinks were being made perfect.
Kelly Short . 2023-07-06
MORE AT Google
However incorrect items were delivered. Definitely disappointed considering how much it all was now I have to wait for a refund
Ntombana . 2023-07-04
MORE AT Just Eat
What a bright cheery person Ellie was at 7:45 this morning, she greeted me as soon as I walked into the store and was very welcoming. A great start to anyone’s day. The coffee was good too.
Margo . 2023-06-29
MORE AT Google
The lady was lovely. I explained we were having a challenging day so we needed to be naughty. The lady chose a drink for us and added a sweet note on the cup wishing us a good day. This was great customer service and put a smile on our faces. The member of staff had only been there for 3 days. She is a keeper.
Laura Gilbert . 2023-06-28
MORE AT Google
Lovely staff, so friendly especially Olivia, so nice and kind. If you want to sit and chill I suggest Starbucks, drakes circus . I hate shopping but the staff here were fabulous so respectful and kind. Well here again (14th June 2023) amazing staff, I hate shopping so whilst my youngest shopped I sat in Starbucks, I wasn't hurried out or told to leave ( even though this time I nursed 1 mug of fabulous tea) amazingly patient, friendly, helpful staff. Even if you don't like the price the food or the coffee, well worth coming for just the staff ... I give them 10 stars 🤩 🤩 🤩 🤩 🤩 for their patience and customer service, they do everything with a smile.
Rachel Thompson . 2023-06-14
MORE AT Google
Perfect drinks stayed hot food was lush
Ben . 2023-04-26
MORE AT Just Eat
Favourite place for coffee and my dog loves it too x
Jo Weston . 2023-04-17
MORE AT Google
Always pop in here when in town. Coffee always nice, staff are pleasant and do their job
Just a nobody . 2023-03-24
MORE AT Google
Poor customer service, very rude staff members with no care in the world. One member of staff gave my food to go bag away to someone else and didn’t rectify the problem after.
J . 2023-03-18
MORE AT Google
At 37 years old this was somehow my first ever visit to a starbucks! And I really enjoyed the latte I had and just sitting and watching the world go by very relaxing and the staff were also very good.
Rick B . 2023-03-12
MORE AT TripAdvisor
Good visit. Had a flat white which was really tasty and the staff were really friendly.
Mark Kirwan . 2023-03-11
MORE AT Google
All the staff are Always so friendly here
Sarah jane Austin . 2023-03-10
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Never had a Starbucks get my name right before 🤩 great coffee, thanks!
Aisling Corr . 2023-03-01
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Nice open space to have coffee in the mall
Wei Fong Lim . 2023-02-11
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Love coffee so of course like Starbucks but personally will stay away from cinnamon caramel iced latte 🤢
Piers Peters . 2023-02-03
MORE AT Google
Over an hour late, food was stone cold. Awful
Chloe . 2023-02-01
MORE AT Just Eat
Best coffee shop ever staff are always willing to go the extra mile. Thank you Starbucks staff
chris tew . 2023-01-17
MORE AT Google
Arrived close to closing time, obviously in an awful lot of lower back pain. Ordered (well, my first selection was unavailable) and paid for drinks and found somewhere to sit out of the way of the passing public. After about 30 seconds I was VERY rudely told to move as they were closing (this was the first I had heard about this). There was nowhere else to sit, so I had to support myself as best I could while other people's orders were fulfilled. After a few minutes I collected my order, which was provided without the usual heat sleeve, and left without any cherry good-bye or even eye contact from the staff... Far from impressed.
Neil Stone . 2022-12-28
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Busy little place but efficient.. didnt eat but cant go wrong with a Mocha
Kevin Turner . 2022-12-19
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Not cheap bit it was a good drink needs to be warmer in there as kept jacket on.
Mark Harper . 2022-12-18
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Para un breack después de ir de compras
Maria Del Carmen Cantalejo Dechamps . 2022-12-17
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Staff polite but oversubscribed, went in December during Christmas shopping so was what should be expected of that time of year.
Caroline Rossiter . 2022-12-05
MORE AT Google
Busy cafe inside Drake Circus. Nice staff and nice table arrangement
Claudia Hiscott-Walsh . 2022-12-04
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Got my fruit toast way before my drink. It then went cold. People getting their coffee before me! Not impressed
Jennifer Lane . 2022-11-26
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Hideously busy...Great for youngsters but alas personally I found it hard to cope with. The coffee is definitely not great 😕 there are far better places in Plymouth serving fantastic coffee. The saving grace for me is the friendliness of the hard working staff 🙌 🙏
Hazel Hill . 2022-11-25
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Typical Starbucks, staff are always polite and efficient, it gets busy as you'd expect. The only downside is that people waiting for drinks to takeaway always just wait on the sofa area, they're asked not to so people who drink in can actually have a table!
Steve Collier . 2022-11-22
MORE AT Google
Starbucks is a great place to go for coffee or lunch. The staff are friendly and helpful. They also work well under pressure at busy times.
Simone Gill . 2022-11-06
MORE AT Google
OMG.. I didn’t realise a coffee shop could be this bad, never again. Started off well, no napkins anywhere even staff couldn’t provide. Very long wait for coffee of which the decaf was not decaf and had to be remade. Coffee crema was like a cheap bubble blowing type you’d get from a 9.99 machine. Coffee tasted of… nothing. Bored now and depressed
Toby . 2022-11-05
MORE AT TripAdvisor
Was the only option open, but glad I visited
Ocean . 2022-11-05
MORE AT Google
Love this Starbucks but really need to organise queuing area for when it's busy as it's a nightmare with nowhere to stand without being in someone's way..
sharne dodds . 2022-11-05
MORE AT Google
Best coffee around Plymouth! Great staff and service. Is usually quite a busy place but it’s handled very well and I don’t mind waiting that extra bit of time as the staff are always very polite and smiley! :)
Megan Crago . 2022-10-31
MORE AT Google
Manic staff were working like trogens get the que down. Nice sat treat
Rosalind Tranter . 2022-10-28
MORE AT Google
One of the lids was a bit loose and some coffee got lost, but nothing major. Thank you!
Ashley . 2022-10-10
MORE AT Just Eat
I use this Starbucks regularly and have always have friendly service. Never disappointed with the range of drinks & food.
Charlotte jenkins . 2022-10-02
MORE AT Google
I ordered an oat milk latte and ended up with a milk latte which I’m allergic to. The two stars are for the staff who replaced it and apologised. I ended up with stomach pain.
Koru . 2022-09-29
MORE AT Google
Nice coffee and nice environment. Probably cleaner than other coffee places
Robert Avellino . 2022-09-22
MORE AT Google
Thank you so much to Toni, found my sons phone who has ASD and wrnt out of her way to make sure it was returned to the owner. Could not thank her more if I wanted to.
Carol Kennedy . 2022-09-20
MORE AT Google
The fantastic staff here are super nice and didn't laugh at me accidentally punching my coffee across the room. 🤦🏻♂️ Legends. I'm super tired.
Neil Cowhey . 2022-09-12
MORE AT Google
A friendly place to go for a quiet coffee or meet friends, expensive though.
Jason Strudwick . 2022-09-02
MORE AT Google
Queue was awful, staff disorganised, long wait and warm (not hot) drinks.
Tony Ward . 2022-08-25
MORE AT Google
Ordered at 2pm came at 5.30pm is not happy rung Starbucks who was less than helpful all that said was contract just eat but you are impossible to contact so was left helpless
Mark . 2022-08-24
MORE AT Just Eat
Wad ok. Very busy, too many staff getting in each others way behind the counter - got order wrong
sandie sears . 2022-08-21
MORE AT Google
One of the best Starbucks imo! Always happy staff!
Glenwin James . 2022-08-08
MORE AT Google
That sound when a godly beam of light shines down and it's your Starbucks!
D. enson . 2022-08-07
MORE AT Google
Incredible customer service, nice clean and warm store When you haven't slept well, and its a drizzly grey morning, you know it's going to be a long day. Feeling a bit miserable and sorry for myself, I treated myself to a coffee, porridge and a muffin on my way to work. You don't think the little things will make much difference to you, but the warm friendly service, the smiley face on the coffee cup and Seresha knowing I needed a bag without me even saying anything, really did help to brighten up my grey day :) Definitely A* customer service
Char Ma . 2022-08-03
MORE AT Google
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