Starbucks in Plymouth

Very busy but good location, quick service

Drinks were fine and staff friendly but not sure why they have to close off the comfy seating area and toilets so early to start cleaning, it was 4.50pm, they don’t close until 6pm, and they already started stacking up chairs and tables in the quieter area which made us feel like we shouldn’t be there. The spot lights are also too distracting facing right into our eyes when we tried sitting on the bar stool area. I would’ve had another drink but it put me off staying and puts me off visiting again in the future. Also they don’t have any teaspoons just wooden stirers so couldn’t enjoy the cream topping on my drink.

Just had a coffee, but it really wasn't up to scratch. Very weak cappuccino. It was hot enough though.

I originally ordered the Tomato and Mozzarella wrap 🌯 with an iced tea. When my delivery came I found the staff at Starbucks Drake Circus had given me the Tomato and Mozzarella panini (when it should have been the wrap). I went through the complaint procedure on Just Eat and with the credit I was offered back ordered the wrap again just in case there was miscommunication at Starbucks. However, I was given the Panini again, not the wrap that I had ordered. No fault of the courier.

Great service, all orders were correct. Will use again.

Decent shopping centre coffee shop, good variety of food and drink

Really nice here staff so helpful. Great that you order from a person not self service. My son had a type of smoothies. The lady went through all of then with him .(he autistic) but treated like a human .I had a medium tea .and had oat milk at no extra charge. The lady brought them over to our table as we both on crutches. Also did me a jug of oat milk so I could have as much as I wanted .very easy and accessible to get in and around

Coffee great sausage baps not so great.

My favourite brand of coffee. When consistency is key they get it just right

Really great Starbucks. The best frappe I’ve had in an England Starbucks so far. The staff were friendly and the cafe was spotless. Lovely view of Plymouth. Only downside is it being right next to the cinema.

Coffee ☕ and cake 🍰 were delicious. However, I have knocked off a "star" on this occasion as Starbucks forgot to pack me a straw with my coffee and my cake was squashed in the bag so I lost all the toppings (whoever packed it was in a hurry - needed more care). Delivery was great and on time 👍 friendly and polite courier.

Very lovely and friendly courier. Coffee was delicious!

I asked for a matcha tea latte with strawberry cold foam. I was given a matcha tea latte with strawberry purée. When asked where my cold foam was, they replied abruptly that it had sunk in. I was not willing to argue, so I left it. I then was drinking my drink and found a blueberry in it... I'm not quite sure how. Not best pleased.

Always fast service but for some reason they always shut up seating areas hours before closing? Limits where I can sit and because I have Autism, I prefer being able to sit in a quieter section. Today no outdoor seating or mall seating or low chair seating from 16.30 but says they close at 1800?

Customer service skills training needed . Good drinks Expensive Cold uninviting atmosphere

Ok good with the service and polite staff nice coffee

Terrific coffee, service, food and cleanliness

Good stop close to Arts College and useful shopping centre.

Was very disappointed to find they now only use cardboard cups and staring sticks that's all fine for take away but not when u want to sit in comfort and enjoy a coffee

It was all good but the outside... Some pictures i made while at there

Not really my cup of tea, only used it because it was closer and we were tired.. but It was a good experience and the staff were polite and helpful.

I recon I could farm & harvest the beans, build the coffee machine from scratch, take it apart, put it back together and make a cup of coffee quicker than this store could make a black americano 🤣 store had like four people in it 🤣 coffee okay but recon I'll use a to go machine in the future 🤣

Signature means your watery overpriced coffee right ? Cause it's watery everywhere . Plus very slow service and never ending queues

Let me start by saying that the time taken to receive my coffee was long. BUT, I've never known a coffee shop smash out so many orders in quick succession like this one. It's a seriously busy shop and in the grand scheme of things, I think this store is smashing it out of the park and the staff should be very proud of themselves. A drink was literally served every 5-10 seconds. If Costa were this busy, they would have folded long ago. Well done ladies

Decent drink. Lots of different options.

Messiest Starbucks I’ve ever visited. Rubbish all over the floor and uncleared tables.

Always had friendly & quick service. Drinks perfect for what you are expecting, fair sizing. Relaxed vibe, perfect to work in for a short period of time.

not arrived and I've been waiting 3 hours now says it has delivered when it has not arrived.

brought wrong order, I formed delivery driver. he snatched it back off me and just drove off without saying a word. I now have no delivery at all and told u need to go through just eat to get my refund which will take a couple days. disgusting m. not starbucks fault at all but terrible service from delivery driver

Was lovely apart from the melted cheese had all run off and was down in the bottom of the bag as it had been packed standing on one end. The rest was lovely!

I love the food from here. Sandwiches and pasties all delicious. I was a bit disappointed the sausage roll wasn’t very warm (hence not five stars) but that is all xxx

Nice place to sit and just hang out ... Service was great 👍

Coffee was great service was quick

Always helpful to me and welcome my service dog with a pup cup. Thanks

Not great experience Go to Costas

Lovely to receive a cup of gorgeous hot Starbucks coffee directly at home!

Excellent delivery excellent iced coffee thank you

Standard Starbucks, does what it says on the tin. When it's busy it is mega busy here and so hard to tell if your order is ready.

Our drinks were fab. For the price though, I would expect clean windows, tables, table service and toilet roll in a clean toilet area with soap.

Diver was rude, order took over an 2 hour when the wait was 30 minutes. Wish i didn’t bother

People that can barely speak the language taking you’re order. Expect it to be to wrong when you get you’re coffee. Dare you ask if the coffe you have gotten is correct as you then proceed to be told you’re wrong even though you watch them out the completely wrong milk into it. Just poor

Always our go-to when we’re at Drake Circus. The staff are friendly and fun, though the drinks do take a while to make, they’re really well made and delicious. Would recommend!

Far too busy, placed order on the app and waited 45 minutes, only 1 of my 2 drinks appeared. Waited another 10 minutes for the next one to be made (a double espresso) Utterly useless, won’t be using this branch again.

Lots of impatient customers waiting for their takeaway coffee. I appreciate it was busy, but waiting 20 minutes for a cup of coffee was a bit much. Won't go again.

Great place to go for a coffee and a cookie. Great service and staff.👍

I love the clotted cream cold brews from Starbucks. Staff are lovely too. It’s always busy here so do be prepared to wait!

Server was lovely. Coffee was sweet (did not ask for sweet). Whole place could do with a good clean down.

Very busy on a Saturday morning. Coffee was standard Starbucks offering. Convenient for Central Plymouth.

Had a tea and coffee. There were already about 20 people in queue for coffee 😱 .15 mins later we got coffee ,I'd finished my tea. Won't be revisiting.

Don't nip in here if you just want to grab a coffee but do go if you want a leisurely coffee with friends. Take some tissues too as the bathroom had no paper and has seen better days.

Very busy,but friendly staff under the circumstances.

Really slow service.not served in que order

I just wish the service was a bit faster. They either need more staff or just a hit of a hurry up! There were so many people waiting and it gets really busy, which effects the atmosphere.

staff are always professional and friendly, it's clear they work very hard. the line can get quite long but tends to move quite quickly.

It was about 11ish on a Saturday morning. Service was all over the place. We wanted to have our drinks inside, it took about 20 minutes from start of order. It seemed that take away orders take preference. Would definitely not go to Starbucks again.

Lovely drink! Just what I needed and on time - no spills!

Coffee with attitude! Ordered matcha frappe for my wife and asked for "Extra sweet". The server insisted that it is really sweet already even after a couple of attempts to explain that my wife likes it really, really sweet. She explained how they make it with a super sweet syrup. Not sure why she thought my wife hadn't tried it before and never normally a problem to get extra sweet for her but she wasn't gonna do it. So it wasn't sweet enough and we gave it back to add more syrup. Another member of staff could see I wasn't too happy and when I explained why she said "Well it's not the biggest problem in the world" Well, it's not the biggest problem in the world ,but I'd just paid £8.10 for 2 small drinks, so a little bit of customer service would be appreciated. To be fair, they sorted it out quick enough and the coffee was good. But £8.10 !!!!! Might go back in 12 months time :)

There rushed off there feet only 3 staff and no one to clean the tables as there all behind the counter serving. Pleasant enough staff but there really busy all the time so there's not much interaction.

First time using, lovely cup of tea.

Just had a decaf coffee which was great.

I went to Drake Circus shopping centre, Plymouth Starbucks today. What a friendly staff, the line went fast. The order was made quickly. It was exactly what I had ordered. Nice and cold. The girls who work there are just so friendly. It’s definitely a lovely atmosphere there xxx will return x

The Coffee is over rated and over priced.

What a shambles. Fifteen minute wait for two coffees. Part with your money, then 'stand at the end'...and wait, and wait... Cold drinks seem to get priority, not done in rotation. Plenty of staff, but no-one seemingly in charge. Only went in here because Costa was closed,I never will again because of dreadful service. Coffee was pleasant enough.

When I first ordered online it came with whipped cream and tasted lovely but when I tried to reorder the same drink right before exams they missed out the whipped cream and several of the other items. I put it down to my order being too complicated so the next time I ordered I made sure to get a common drink that already came with whipped cream. It didn’t, I considered whether they ran out but my boyfriend’s frappe had the whipped cream it was supposed to. I’m so fed up and have heard other people having the same issue. I know it gets busy but I’m never able to get a refund for the missing items and as a student it adds up.

Friendly service but poor mobile signal/WiFi

Prefer coming here to most places in town, the staff are always friendly and prepared to help you if you aren't sure on a particular drink. It was really busy when I came in due to Costa being closed but the queue went down really quickly, the staff weren't stressed and drinks were being made perfect.

However incorrect items were delivered. Definitely disappointed considering how much it all was now I have to wait for a refund

What a bright cheery person Ellie was at 7:45 this morning, she greeted me as soon as I walked into the store and was very welcoming. A great start to anyone’s day. The coffee was good too.

The lady was lovely. I explained we were having a challenging day so we needed to be naughty. The lady chose a drink for us and added a sweet note on the cup wishing us a good day. This was great customer service and put a smile on our faces. The member of staff had only been there for 3 days. She is a keeper.

Lovely staff, so friendly especially Olivia, so nice and kind. If you want to sit and chill I suggest Starbucks, drakes circus . I hate shopping but the staff here were fabulous so respectful and kind. Well here again (14th June 2023) amazing staff, I hate shopping so whilst my youngest shopped I sat in Starbucks, I wasn't hurried out or told to leave ( even though this time I nursed 1 mug of fabulous tea) amazingly patient, friendly, helpful staff. Even if you don't like the price the food or the coffee, well worth coming for just the staff ... I give them 10 stars 🤩 🤩 🤩 🤩 🤩 for their patience and customer service, they do everything with a smile.

Perfect drinks stayed hot food was lush

Favourite place for coffee and my dog loves it too x

Always pop in here when in town. Coffee always nice, staff are pleasant and do their job

Poor customer service, very rude staff members with no care in the world. One member of staff gave my food to go bag away to someone else and didn’t rectify the problem after.

At 37 years old this was somehow my first ever visit to a starbucks! And I really enjoyed the latte I had and just sitting and watching the world go by very relaxing and the staff were also very good.

Good visit. Had a flat white which was really tasty and the staff were really friendly.

All the staff are Always so friendly here

Never had a Starbucks get my name right before 🤩 great coffee, thanks!

Nice open space to have coffee in the mall

Love coffee so of course like Starbucks but personally will stay away from cinnamon caramel iced latte 🤢

Over an hour late, food was stone cold. Awful

Best coffee shop ever staff are always willing to go the extra mile. Thank you Starbucks staff

Arrived close to closing time, obviously in an awful lot of lower back pain. Ordered (well, my first selection was unavailable) and paid for drinks and found somewhere to sit out of the way of the passing public. After about 30 seconds I was VERY rudely told to move as they were closing (this was the first I had heard about this). There was nowhere else to sit, so I had to support myself as best I could while other people's orders were fulfilled. After a few minutes I collected my order, which was provided without the usual heat sleeve, and left without any cherry good-bye or even eye contact from the staff... Far from impressed.

Busy little place but efficient.. didnt eat but cant go wrong with a Mocha

Not cheap bit it was a good drink needs to be warmer in there as kept jacket on.

Para un breack después de ir de compras

Staff polite but oversubscribed, went in December during Christmas shopping so was what should be expected of that time of year.

Busy cafe inside Drake Circus. Nice staff and nice table arrangement

Got my fruit toast way before my drink. It then went cold. People getting their coffee before me! Not impressed

Hideously busy...Great for youngsters but alas personally I found it hard to cope with. The coffee is definitely not great 😕 there are far better places in Plymouth serving fantastic coffee. The saving grace for me is the friendliness of the hard working staff 🙌 🙏

Typical Starbucks, staff are always polite and efficient, it gets busy as you'd expect. The only downside is that people waiting for drinks to takeaway always just wait on the sofa area, they're asked not to so people who drink in can actually have a table!

Starbucks is a great place to go for coffee or lunch. The staff are friendly and helpful. They also work well under pressure at busy times.

Love this Starbucks but really need to organise queuing area for when it's busy as it's a nightmare with nowhere to stand without being in someone's way..

Was the only option open, but glad I visited

OMG.. I didn’t realise a coffee shop could be this bad, never again. Started off well, no napkins anywhere even staff couldn’t provide. Very long wait for coffee of which the decaf was not decaf and had to be remade. Coffee crema was like a cheap bubble blowing type you’d get from a 9.99 machine. Coffee tasted of… nothing. Bored now and depressed

Best coffee around Plymouth! Great staff and service. Is usually quite a busy place but it’s handled very well and I don’t mind waiting that extra bit of time as the staff are always very polite and smiley! :)

Manic staff were working like trogens get the que down. Nice sat treat

One of the lids was a bit loose and some coffee got lost, but nothing major. Thank you!

I use this Starbucks regularly and have always have friendly service. Never disappointed with the range of drinks & food.

I ordered an oat milk latte and ended up with a milk latte which I’m allergic to. The two stars are for the staff who replaced it and apologised. I ended up with stomach pain.