Starbucks in Edinburgh, City of

The order was wrong! No latte was delivered.

Everything arrived on time and still hot. One packet of crisps was wrong flavour but maybe a substitution? Was glad to get them. Great service.

Pleasant staff and decent coffee however after three days in a row it truly depends on who makes the drink. I did enjoy them overall however truly day to day it was different daily. Quick turn around and busy location. Lots of food options here many more than American Starbucks for sure. Also they had plenty of pistachio

Pistachios velvet latte was excellent with the white chocolate Pistachios cake. The hot chocolate is mostly milk very little taste of chocolate.

Was in 16/01 and after ordering was waiting whilst the two girls made an order for 10 coffees. In between two other people who had been behind me received their order before me, at that point I had been waiting close to 15 mins. I then asked why I'm was still waiting, turns out the shorter girl had just dumped my coffee in with the big order and not called my name. When I told her that the taller girl wearing the black face mask then answered back 'we are very busy mam,' as if that's my problem. When I said she shouldn't back chat the customers when it was due to incompetence she shouted after me 'what did you say,' in an attempt to try to embarrass me for complaining. The only person she embarrassed was herself, been here before and she is always unpleasant!

Used to be a nice little stop for coffee and food. Now dated, needs more seating due to the influx of noisy tourists that sit or grab numerous tables for them and their bags to sit at for ages! Service has slowed to only one server and one barista!!!

I drink coffee here every morning before work? This is how I start my day. Only some of the staff has changed but the staff is always smiling. I recommend this place to everyone.

Our experience was tainted by a worker named Andy who commemted that our dog would be "out in a minute" after she barked a few times. A cafe that claims to be dog friendly should not have this attitude towards dogs. We had only been in for a few minutes and our dog quickly settled and stopped barking.

One of the few places open on December 25th, which was incredibly convenient. The coffee was good, and the atmosphere was cozy, offering a nice spot to relax during the holiday. Service was decent, though it was understandably busy. A reliable option when everything else is closed!

Such nice people here early in the morning! Great coffee too

Very friendly place, very good and friendly service. I recommend Regards.

Staff were rude & not approachable. No customer service, even when I wanted to alter my drink by adding some cold water to my black americano that they filled to the brim with hot water. They looked at me like I had 7 heads for interrupting their 3 way conversation & they moved so slowly I was baffled. Basic barista training, leave room in a black americano for cold water or ice.

I picked up a Too Good To Go and it was wonderful

Excellent location. Everything is very rich

I understand the common rule in café that one must make a purchase to sit and stay, and I have always respected and obeyed this rule. However, today's experience at this Starbucks left me feeling quite offended. Upon entering the shop, my friend and I sat down and began ordering through our phones. Less than 10 minutes had passed since we entered when a staff member approached us ungraciously to remind us that sitting in the café for a meeting without ordering was unacceptable. I know it was less than 10 minutes because I took a photo of the scenery outside right before entering the shop at 16:00, and we received our drinks at 16:15, which I also photographed. The cafe was not busy at this time, which makes the rudeness even less understandable and reflects poorly on the staff's professionalism. Based on this experience, I would not recommend this location to others.

coffee was delivered in time and still hot. excellent service!

The ambiance of the coffee shop is pleasant, however, the interior decor appears to be in need of significant renovation and modernization. It would be beneficial to undertake refurbishment efforts to enhance the overall aesthetics and appeal of the establishment.

Drink was nice and okay price, staff were mediocre. The restaurant was not being up kept despite there being plenty of staff on. Also the restaurant smelt bad.

lovely staff, clean and well stocked

Very beautiful as usual We ordered a small cappuccino and a small dark mocha And a caramel waffle and chocolate croissant dessert They deserve the best rating What I liked most was the table in the corner that overlooked beautiful landmarks and atmosphere

Good coffee and plenty of seating. The loos here are very dark and not particularly clean.

Nice wee shop relaxed atmosphere just nice to sit chill and have a coffee

Coffee was as to be expected. Nice to get something quick and easy

So this star buckets is the worst Starbucks I have ever gone to there caramel coffee was laking the camerla in the coffee and the cream was sub par

A standard Starbucks, nothing special

Beverage manufacturing staff with tied hair are very rude. No store management

Had one of the new frappes was ok had better elsewhere

Opening hours are not respected.

Good starbucks fayre but the place ilis desperate for a refurb. Go somewhere else if you want to sit in.

Haven't been in this shop for ages and surprised by the Refit to the service area, the guys who served my and made my Latte were friendly 😁

Good coffee and cappuccino as expected. The food is not so inspiring. we where there for a breakfast. OK choice.

Best coffee in the world Try the java chip cappucino… thank me later

The black lady was not professional

Popped in for coffee. Very friendly staff and Goodness works here. What better person to make your coffee 😃. Excellent latte.

I was slightly disappointed with this branch. While the service and product were to a high standard, the upkeep was not so great. The gents toilet was crammed full of tissue paper and overflowing. I then had to take my child to the baby changing bathroom, which also appeared rather unclean.

One of the better Starbucks worth a visir

My coffee was all spilled I only had half a cup

both baristas on shift were really lovely and friendly despite how busy they were :)

As an international customer, you can use the money from your app but cannot gain or redeem stars. Refill policy = only filtered hot coffee size tall for one free refill when sit in.

All good. Coffee and cake. No problem

At this Starbucks location, the service was disappointingly poor.

Staff impatient and rude, barista rolled her eyes and looked annoyed just because I asked for whipped cream on my flat white, I got literally half a cup of flat white and just a tiny little squirt of cream on my drink. The 4 drinks were made in lightning speed. Very little seating space,

I popped into this Starbucks very quickly with my daughters and I was taken completely by surprise, the staff were absolutely amazing, the girls were looking at options and couldn’t decide what to get and instead of rushing them they talked them through options and made such a fuss of them. Special thanks to Katie and the guy that served us remembered and used my daughter’s name. It’s the little things and for only buying a couple of drinks that’s been the best Starbucks experience I have had. Hats off to them.

Friendly service staff and warm store made our trip enjoyable!

Lovely coffee and even lovelier ambience

Food cold and iced chai spilt in bag

Busy but to be expected for Edinburgh just before Hogmanay celebrations. Coffee came soon enough and a good catch up with a friend

Food arrived on time, hot and delicious - thank you

Great experience with Kenny whilst myself and partner spent the day at the xmas market in the pouring rain, the Hot Chocolate (without marshmallows but with a Christmas brownie) was well received and made our day. Thanks 5***

Still waiting after 2 hours and the order says it has been delivered.

I have been coming to this starbucks for nearly a year now, the staff have amazing energy, even when dealing with people who don't know how it all works, they are patient, welcoming, and accommodating, it's like an episode of cheers when you are there if you are a regular! Special shout out especially for Goodness, always has a big smile and rocking hair styles! Everyone there keep up the good work, I can be walking into work in a foul mood and just being in your store for 5 minutes helps lighten my mood! Thanks again guys!

One drink arrived completely empty had spilled all over the bag

The guy making the coffee was so miserable, just shoved the coffee over and said thank you in the dullest tone while rolling his eyes. I get it's a job but come on man.

Excellent as always. Thanks to the driver as well

One of the coffee orders was wrong when it arrived

Just what you expect from a starbucks

Didn't even get it watched the driver walk away with it

Kaffee ok. Schmutzige Tische. Servicekräfte kurz vor Feierabend gestresst.

Good experiance and the steak and cheese panini was the best 👌 my hot chocolate was massive too!

More pricey than others lve been to

The barista called "Bradley" could actually be a little warmer in his greeting. Customer service is terrible.

Nice and good place to warm your body while outside is cold

Great Starbucks just 2mins walk from Princes Street, although there are just a few seats by the windows most of the seating is upstairs. Great choice of drinks and tasty snacks / meals. Staff were very friendly and helpful.

Great, friendly staff and great service at this Starbucks. Perfect for a pick me up coffee before work

Was in this morning... the lady making my coffee could not be less interested in actually being polite. In this day of age when a Coffee is costing near enough £5 would it be too much to ask for some kind of service ??

Store located in a good location near shopping area. Good for taking a break and recharging. The cup of cappuccino tastes good 👍

Just another Starbucks outlet selling you mid-tier coffee based products.

I supposed to give no star actually, the crew gave us the wrong coffee and when they make it right they gave us mocha frappe with chocolate only without espresso. They think they can fool people essily.

Nice staff on shift when we visited

Very well maintained and clean Starbuck outlet in Edinburg, Good Number of charging outlets. The service is prompt and the staff very polite, helpful. We spent a couple of hours here after a full day of visiting tourist spots

Nothing regarding Starbucks but the delivery guy didn't even know where to go, i checked the map and he went in the opposite way from my place, so he phoned me asking to text him the address. He eventually arrived buzzing at the door next to mine.

Best branch in Edinburgh. Not much space stairs but staff make the difference. Kevin and the rest of the team are such a delight

Always great staff 👍 and lovely coffee

One start 🫠 the experience was very unpleseant, waiting to be asked by the "waiter" for a several 2 min no because he was already busy no, but because he was checking his phone, after being asked what we we're having this waiter did not stop yawning and stretching himself. Never been in a Starbucks before but after the experience I had I think ill never come back.

Really small for the amount of service they do. Staff was great even though we don't speak much French and they didn't speak much English. Our order was right!

Out oh hot chocolate 😫but coffee was good

Found this amazing Starbucks coffee shop at Edinburgh Scotland UK. This place is around the corner from Edinburgh Christmas fair. Awesome coffee and super friendly staff. Perfect spot to start your day with coffee before you get started on a long drive.

As usual what you can expect in starbucks .good efficient service with ckean toilets

Was clean and not overcrowd seating areas.

Only reason I put 4/5 for food, is because the vegan selection, although very tasty, not a lot to choose from.

Great staff, great drinks, great food!

I believe this place has had a recent refurb but it doesn't show in cleanliness. Wasn't so busy but took an age to get served (in fairness due to till issues). Staff very friendly. Drinks standard Starbucks. Tables full of other customers leftovers. No attempt to clean them. Tables dirty

Una garanzia buone le cake e le bevande e personalizzate... Cordiale il personale

We witnessed a member of staff support a female who was seriously ill..he gave her the best support, respectful, caring..contacted her family. He went above and beyond, kept her safe, he was so calm..humbling to witness, a credit to the company.

It's a Starbucks, it's just fine

Coffee was spot on. Cheers guys

Starbucks were amazing best quality

Nice Starbucks, but they don’t have a lot of spaces to sit down

They sent us a cold americano instead of a hot one. Can we get a hot one sent over

I really enjoyed my time here, strawberry acai was amazing and seats were so comfortable. Hope to come back there soon

After the refurbishment the store looks bright and clear

Overall dirty must have been because of the Festival

Great location and very friendly staff

The staff was very polite, but I ordered two drinks, one missed and one by mistake

Wasn't too crowded considering its the Festival, fast service cheerful staff

washroom very dirty, washroom full of tissue on the floor.Shop floor also dirty.shop was not busy lot of dirty cups on the table.i moved dirty cups from my table to be seated.

Lovely fresh vibrant feeling and very clean. Friendly staff the fruit toast is the best my new favourite.

It's an excellent place to relax on a cup of coffee

unable to find anywhere else that would accommodate us for lunch.

3 stars for the coffee. 5 stars for the staff.