Starbucks in Medway

This place is very dirty, tables are stained and dishes plus litter left. The floor is sticky, drinks are shoved in your face and spills everywhere. The sugar section is filthy. The tables are cleaned with smelly sponge cloth. Most importantly my tea wasn't tasty pg tips was better than teavana tea bag which cost me loads and the chocolate cookie was stale. God knows how long the cookie was sitting there for.

I visit Strood Starbucks everyday, yesterday my experience was very shocking. I was at the till and I was making my order and I asked for ‘Oat milk and the gentleman (Aiden) said they don’t have any. So I said you “seem to be running out of Oat milk alot recently maybe they need to order more’. (Aiden) then told me to F***k off and went and got his stuff and walked out of work. I was in shock and very angry that I have been verbally abused by a staff member. This is unacceptable and I will be contacting head office!!!

Really kind and efficient staff. Very impressed and pleased! Arrived with my daughter having promised her an end of term Starbucks treat and staff were lovely. They recommended a fun drink for my daughter. Thank you for ace customer service

As a local customer, I regret to express my disappointment regarding the coffee shop's operations. While the quality of their coffee is consistently excellent, I have encountered an ongoing issue with their facilities. It is unfortunate that whenever I desire to utilize the facilities, they are unavailable. The coffee shop closes at 5:30pm, and starting from 4pm, the entry to the facilities is consistently closed for cleaning and preparation for closing. On numerous occasions, I have inquired about accessing the facilities, only to be informed by the staff that cleaning is underway. I find it puzzling that the shop initiates its closing procedures at 4pm, despite their stated closing hours being 5:30pm, and that customers are not permitted to use the facilities.

Traditional Sausage Sandwich in its photos, its shown with 4 sausages, for around the past 18 months its had 3 and as of last week we now get 2 sliced in half with no notice for the customer

Visited today and was disgusted with how dirty this branch is. The material sofas and chairs are filthy and stained all over so we went to the back where there are wooden chairs/sofas with faux leather. I used my daughters wet wipes to wipe a chair before sitting on it to see if this was clean and the wet wipe was black. I did t feel I could safely prepare my daughters milk with every surface being so grubby and will not be going back until the place has had a proper clean. I dread to think how dirty the floors are. There was no soap in the toilets and I’ve seen people with dogs inside as well putting hair all over the chairs. Just not a hygienic place to eat and drink at all which is a real shame as the dockside branch is not like this at all and much cleaner. Photo attached of the wet wipe after I wiped one chair to sit on.

Went to Strood Starbucks on the 18th of June for a coffee the whole place was dirty seating badly stained floor need a good clean then told we couldn't use toilets and one of us is disabled had to go to m & s don't give it any stars so dispointed will go to Costa next time needs to be reported

Took my family for a coffee on Saturday 18th June 2o22 was totally disgusted by the staff that served me who was not wearing a name badge so I couldn't get her name had plenty of ear piercings in.She was so abrupt and rude when serving up our drinks not a please or a thankyou at all don't know what happened to customer service.When we sat down the furniture is very grubby the floors and the tables were very dirty non hygienic. My disabled mum required the toilet only to be told they was closed .So the only option was to leave her drink and go to M & S store is this the way you treat all your customers as we will not be returning again .

We asked for one large drink and one medium, and received two mediums. Upon informing staff of their mistake, we got told that we hadn't asked for that, though only one staff member was claiming we hadn't and two of us knew that we had. We offered to pay the difference if we had been charged incorrectly, and received a horrible attitude in response. One girl aggressively threw the incorrect drink down the sink, and then a third girl silently slid the new drink across the table at me. We were nothing but polite, and thanked them despite this awful service. We will not be returning and hope the management consider the type of people they are hiring!

Ok service. The settees are awful! Really dirty looking, please replace them! Coffee good just not a great place due to the awful state of the furniture!

Always love Starbucks in Strood until lately,waiting 10 mins for our coffee while staff was doing delivery orders,always thought customers come first ,this has been twice in one week not the service you expect,real shame

Very nice place to sit and have a coffee. Staff very friendly and polite The only let down was THE MAIN DOOR IN….needs to be sorted….it SLAMS SHUT ALL THE TIME…. Kind Regards Peter

Its a shame people can't be polite as the staff. Today witnessed customer ranting at staff who were dealing with customers at the time. They were busy and I thought dealing with it very well. Well done to u.

The most rude staff I have ever come across. One of the girls couldn't be bothered to even acknowledge I was there. And a face like a smacked A+++. Wish I didn't go in there to get a coffee as it was awful anyway, and the service with an attitude, Avoid..

i was shocked to see not one but two dogs in store with a water bowl on the table so due to mums allergies couldn't even sit inside.Also during current covid situation where we are all trying to be super clean theres dogs climbing over the sofa chairs

Visited today for the second time and was struck by how dirty this store is. The counter,tables and floor were sticky and had food on them. The chairs were badly stained and very unpleasant to sit on. The coffee was luke warm. Will probably not be returning

I went here with some friends just after the opening in september 2017 and it was a pleasant experience, friendly staff and good coffee, I would recommend this place.

Nice pit stop after doing some shopping to sit and read my book . Seating areas comfy. Staff friendly and coffee lovely

Visited whilst out shopping. It’s a good location to have a coffee shop but it could do with more seating. Service was good and drinks were good too.

Great place to come and chill and unwind, read your book even . Seating areas are very comfy, and staff very friendly.

Been here a few times before but a little disappointed this time around due to the attitude of one of the staff.There was no queue so I went up to the counter to order our drinks and said hello.The young man behind the counter just stared at me and didn’t say a word. I asked if he was ready for me to order and he just looked at me blankly.As he was just standing at the till looking at me I took that as my invitation to order. I ordered our drinks and he just pointed to the amount showing on the till, I paid by card and had to ask for a receipt which was met with raised eyebrows. The receipt was then slapped on the counter for me to pick up.He said absolutely nothing to me at all, not one word the whole time I was being served. A thank you might have been nice!!!! The other young man that made the drinks was polite and interacted with us asking if we wanted hot or cold milk etc. Maybe he could give his colleague lessons on manners and customer service.Disappointed with this visit, hopefully next time will be better or it will be the last tome I use this branch for my coffee.

Had a lovely salt beef bagel in here , with coffee . Very nice , service was good , place was nice and clean and tidy .

Popped in for a quick takeaway coffee and there was plenty of seating and it was cold outside I stayed in instead.Friendly and polite staff and quick service.The place was spotless, although I know this branch has only been open a few months it’s obvious that the team looks after their coffee shop.

Very good service , polite and welcoming team this morning so good returned later. Staff had time to be interested with customers

Popped into this branch Thursday with my daughters to take advantage of the BOGOF festive coffees. Had a gift voucher to use which was purchased on Groupon but the voucher had not downloaded correctly, Keith went above and beyond to help me sort this and was so helpful & friendly. Loved the festive coffees, Great comfortable seating and really warm atmosphere.We will without a doubt be returning .Both members of staff Keith & Theresa are a credit to Starbucks. Thank you.