Starbucks in Bradford

The wrong drink came I ordered a cappuccino and got a really sweet sugary something there wasn’t a label on it but I couldn’t drink it

Absolutely filthy everywhere you looked you see rubbish on the floor dirty tables dirty stains on the wall filthy coffee beans in dirty tubs , and we never see any staff washing their hands, the whole place needs a deep clean and a review of the staff . Absolutely disgusting

There is one girl that works there that's absolutely brilliant, made me a lovely drink, was incredibly pleasant, she's the bomb. If it was just her - 5 stars. Next day though there were a couple of guys there, I asked for the same drink but it was quite bad honestly, they weren't as good at providing service nor at the drink making, mind you this is evening shift, two of them and they couldn't do half of what she did by herself (two people job, because she took the order manned the till and made the drinks), and even though they remade it it was still not even close, and they only had to make one, whereas she nailed two when I was there the day before. Anyway I didn't return it a second time but for 5+ quid I was expecting a lot more, honestly, and it was disappointing that they're not up to the same standard.

Staff are more concerned with chatting to friends than to bother paying attention to what people are ordering.

Wow what an amazing vanilla ice latte thank you Ayza! Always so welcoming and smiley love it here ♥️

My cookie tasted like a revolting volcano inside my tingling bum hole.

The staff are efficient and friendly, it's not the best coffee, but it's consistent and they are so sweet to my dog who loves to bark for attention at the window 😂

I don’t know the name of the young boy who works there but today he made my day! I had cash on me and the store only took card. He insisted I take the drink for free as a good will from him and that I do not need to worry. I felt embarrassed but he honestly was such a sweetheart. I wish him nothing but the best 🫶🏻

Went to starbucks on my way to work. Drive thru staff were too busy talking between themselves and laughing instead of focusing on the order. Collected my order - Caramel Frappucino with coffee. and once i got to work I tasted it. No coffee in it although the order sticker clearly stated coffee but there is absolutely no sign of coffee. Due to staffs lack of focus they gave me a cream based frappucino. Extremely unhappy! Especially just before a 12 hour night shift

I got charged more than j should 😠

First time visiting this branch, certainly won’t be returning. The only upside to this location is the availability of fast EV chargers in the car park nearby. The service was impolite, dismissive and borderline rude; it is as if we were not to be there. We went via the Drive Thru, abrupt taking the order, and when we pulled by the window, two members of staff where as abrupt as each other; no acknowledgement of our existence, were swearing, sighing, acting unprofessionally and it was clear to see neither of them wanted to be there. Usually, the team members of a typical Starbucks are well trained and incredibly polite/professional. Our visit took place 28 Aug at around 7pm; I understand that may be late, but it is still unacceptable service. The drinks were fine, no particular complaints with that. Typically, they ask if you have allergies before taking the order, but that wasn’t requested (which may be an issue for some customers).

Very disappointing to be honest. I use to work at starbucks so i know all about how to make the coffees and how they should taste. The lass behind the counter was not rude but she got my price wrong. I ordered a large blonde roast latte with whole milk and an extra shot. A large naturally comes with 3 shots an extra shot would make it 4.... 🙄 my bill came to £6.38 I didnt make a fuss about it i just waited for my drink, which was made way too fast as it came wet. The consistency of the milk was not that of a latte and the worst part about it was there was no extra shots in there at all. It was like drinking warm milk! Id say barely 2 shots in there not 4. Im not 1 to cause a fuss infront of everyone as j dont want to put staff under pressure but im leaving fuming ive been charged £6.38 for basically a cup of warm milk. Lessons to be learnt from this just take your time, no one was behind me in the que, infront of me in the que or in the drive through, just slack if im being honest. £6.38 for a coffee, get it right! Beautiful staff though 😍

Friendly staff Excellent coffee Good.service Great place for a coffee and catch up with friends ☕

Only use drive through but customer service leaves a lot to be desired

The order was incorrect items , a warm flat white coffee instead of hot cappuccino & a hot white mocha cappuccino instead of a I white chocolate mocha Frappuccino- disappointing as was ordered to enjoy today football euros final & is now a complaint

It is Starbucks. Dog friendly. Somewhere to go for coffee and possibly a bite to eat.

Lovely staff, coffee excellent as always. Only complaint at the minute is the app keeps signing me out!!

very good but quite expensive too.

Wrong sweet treat delivered Do not like what was sent I ordered caramel slice Really annoyed

Absolutely extortionate prices. Won't be going again!

everything was rammed in one bag so the food was kinda crushed the larger drink lid wasn't on it hadn't spilled but nearly when I went to pick it up nearly spilled it on my hands could burned food quality is fine other than been crushed and the drinks are good too just wasn't packaged well/safely

I’m a regular customer at this branch always get a caramel frappe with coffee n extra caramel drizzle however today I went in at 5:30 pm and got served by a young guy that completely ignored what I was saying and the girl making the drink didn’t put any effort in the frappe tastes horrible. The guy that served me today doesn’t even seem to be working just walking outside n being on his phone. First time experiencing such a horrible service it’s shocking.

I haven’t received my item and it’s saying they are delivered but I have not received them

Dirty Food left all over chairs so customer as to clean chairs before sitting down. Crumbs everywhere looks like it's not been cleaned for weeks. One other person in and 3 staff behind counter and nobody even attempting to clean. Arrived at 9am for some breakfast and a drink and no fruit toast left. There was a lady who came in with a dog (not a guide dog) and the dog was allowed to lay on the sofas and no staff bothered to say anything . Don't think this is very hygienic when food is served. When paying alot of money for a coffee I would expect the standards to be better. I've visited other Starbucks for example the eccleshill one and it's always spotless. Can someone please address this because your gonna end up losing alot of business.

I'm just not sure what all the fuss is about? Coffee was OK, hot chocolate was nice until you get to the bottom and the ice chain latte was good. Drove through service staff friendly and smart.

I came to Starbucks for a coffee. The staff were not welcoming at all. There was a young lady sitting with her feet and shoes up on the area where customers pick up their drinks. She was talking to one of the staff. When we walked to that area, the young lady said I better move, and the employee said you don’t have to. The area was not cleaned after her. We picked up our drinks, and then went to find a table. All the tables were dirty. I then asked if someone can clean them. Someone then came and cleaned. However, this should have been done earlier, as it was not busy and all the staff were chatting amongst themselves. Poor service and untidiness is very common in this Starbucks and if there was anywhere else to go, I would, but unfortunately it is the only place in the area. Some employees in this starbucks are really friendly and hard working, but unfortunately there are a few who are consistently rude and I truly feel that this Starbucks should have a serious secret shopper investigation to get rid of the rude and lazy employees.

I came to Starbucks for a coffee. The staff were not welcoming at all. There was a young lady sitting with her feet and shoes up on the area where customers pick up their drinks. She was talking to one of the staff. When we walked to that area, the young lady said I better move, and the employee said you don’t have to. The area was not cleaned after her. We picked up our drinks, and then went to find a table. All the tables were dirty. I then asked if someone can clean them. Someone then came and cleaned. However, this should have been done earlier, as it was not busy and all the staff were chatting amongst themselves. Poor service and untidiness is very common in this Starbucks and if there was anywhere else to go, I would, but unfortunately it is the only place in the area. Some employees in this starbucks are really friendly and hard working, but unfortunately there are a few who are consistently rude and I truly feel that this Starbucks should have a serious secret shopper investigation to get rid of the rude and lazy employees.

Frappes taste like milk. Have no flavour.

The food and delivery was great

Came in for a tea time drink on Friday 15th March. Staff didn't greet us and just kept talking to each other in an empty store. Served the drinks in paper cups saying dish washer broken which seems to be broken every other day. When asked about a proper cup staff very rude.the lady behind the counter did say she would put the drinks in proper cups. Only able to access half the store as half blocked off. Tables sticky and not washed. Seems to depend who is on duty to the level of service and professionalism you get. Very disappointed by today's visit.

The food and delivery was great

Young girl who served me had no time to answer my questions about collecting points on my app. She was too busy laughing and talking in her language to her colleague and doing nothing. I still haven’t got my points. Doubt I’ll visit a Starbucks again after this experience.

Drinks good but everything expensive 🙃

The food and delivery was great

Staff were acting as if they couldn't care less. Even though I was told that they would bring our food over to us once heated, they never did! The food was left on the counter to go cold, no one made any attempt to get our attention that the food was ready, and when I went up to get the food I was totally ignored and left to work out which food was mine.

First time being in this coffee shop. Absolutely filfy. The table we sat at was disgusting. The chairs were dirty full of food, and one of the chairs was ripped. I went to the toilet, what a disgrace. There was faeces in the toilet, the floor was full of water??? and dirty.

Lovely staff, but I don't like how the store manager speaks to the staff.

Total Garbage Poor atmosphere Shoddy product Expensive Bored staff Not sustainably sourced coffee Tastes like g3nocide.

ordered a strawberry drink and was given a lime one with a note attached telling me they had no strawberry

nothing was leaking everything was in tact 🙏

Very expensive for two small cardboard cups of coffee

Although coffee was enjoyable cash still not taken only card. The staff member just said "no cash". Perhaps customers should have the choice. Will go back to Caffè Nero.

Drinks were okay but took nearly an hour for then to turn up!!!!!!

Poor customer service.. Drinks not up to scratch either sadly.

The delivery man pulled out my two Starbucks coffees and the bag was all ripped and wet and fell apart the coffee was pouring all over the floor and there was about a third of a cup in each large cup I tried to ring store several time but no reply as the driver said the lid was not on properly so very disappointed as he just said see just eat who never sort it when this happens not even had a reply to my text yet and if they sort it it’s four days later

Staff always super friendly and hard working. They get super busy sometimes when drive through and shop busy together (plus online food orders). But they always work hard to get straight again after. Amazing considering they are all probably on pretty low wages working long shifts. I've seen them go above and beyond to look after the elderly or vulnerable adults / children too which is rare to see in many local cafes. I'll be back next week for sure :).

The cake pops were really small and aren't worth the money and was disgusting and really doughy

Customer service is non existent in this place. As this is the only coffee shop in the retail park i am forced to go seat there while waiting for my son and honestly the place is continuously going down. The times i usually visit are quite. Several staff members standing around doing nothing while the place is a mess. Paid £8 for two herbal teas and was served in a paper cup despite us requesting normal cups (staying in) Apparently this is the norm now 😱 there was plenty normal ceramic mugs behind the barista and was still refused?! Considering how expensive this place is some basic standaRds are expected. Very disappointing. I wont be returning again

Visited a few times now, been very pleased every time. Really nice staff with lots of patience for their customers. Accepting of Emotional Support Animals, pupachinos provided on request! Looks like staff get on well with each other and they share their friendly banter with customers which is one of those small things that does wonders for the atmosphere. It's lovely to be in a place where the staff are clearly happy to be at work. Food and coffee is standard Starbucks, bit expensive but very good quality. Staff are well trained and knowledgeable with suggestions for when I'm indecisive. Very prompt at clearing and cleaning up after people. Lots of space between tables, would be quite easy to maneuver wheelchairs/prams/10tonnes worth of shopping bags 😅

The starbuck came 20 mins late and the food was cold, the drinks were wrong and it was my girlfriends birthday treat for the morning! Really disappointing 1/10

2nd time now half of my drink has spilt!!!!!! I have paid over £11!!!!!!!!!!!!!!

The food and delivery was great

Absolutely awful service… staff were more interested in talking( loudly) to each other and barely giving eye contact to me. Just short of £10 for two coffees. Will not return.

Missing the steak sandwich - now I have to make another food order. Rubbish.

I did not recieve my full order

Items from my order was missing! Absolutely fuming

Staff were rude and unhelpful. I only ordered one drink and they got it wrong. Same on previous visit. Won’t be buying from again. Service and coffee much better at City Park branch.

Didn't give me the drink I asked for

Not completely hapou with this order. It isn't bad to the point I'd ask a refund but I was still left unsatisfied. They forgot straws, and I didnt get the extra sauces I payed for. And i knew it was a different barista than usual because the quality was a downgrade. The drink was okay, But just okay.

I ordered a caramel frape and got a hot cappuccino not satisfied with this.

Twice I have ordered from here twice, and both times they have got my order wrong. First time I got refunded second time they refunded me 70p for one missing item when they were missing 3 of the add-ons. If you advertise something in a photo, you should make the staff know how to make it.

My drink order was nothing like I ordered. Paid extra for what looked like they had emptied a cold left cup of coffee into a Starbucks cup and added ice. Over £6 for nothing. It’s a rip off

Coffee spilt allover my panini I want a refund

Very poor this time I ordered two hot coffees and got two iced coffees. Not good because I don’t drink cold coffee.

They sent me a venti cup half way filled with coffee. 5 sips and the coffee was gone. Not what I payes for. The rest of the cup was filled with cream. Not happy, I want a refund.

Arrived hot even with our 10/15 min distance from location.

Never received our order and it said it had been delivered

If I was paying a premium rate for the eggs I bought surely you would have the decency of warming them up rather serving them cold in the packets

rubbish coffee shops, my local at bd7 clayton don't take caah in 2023 omg rubbish had go to greggs next door disgusting everyone takes cash, loosing alot customers I take it, or hope pmsl

Coffe was cold on arrival courier got lost

part of my order didn’t arrive and can’t get a refund for it!

I ordered large and they came small and for the price that is ridiculous

Wrong drink was delivered. Iced drink when a caramel macchiato is supposed to be a hot one.

I visit the Starbucks on Clayton Road regularly but felt today was an exceptional display of a confident, helpful, reliable, friendly and proactive staff. I arrived at 5:15pm today, my friend and I were 2nd in the queue to be served. We were served by Katie, she was all by herself and we asked questions about some of the items on the shelf, which Katie answered with reassurance that she knows what she was talking about. I wanted a croissant but there was none in the glass display but Katie went to get one for me and I had it warmed up as well. By the time we paid and went to get our drinks, there was 7 more people in the queue and 2 delivery guys were also waiting to collect orders. Katie really worked the queue and the tills so well all by herself, plus made all the drinks whilst she still made conversations with customers and no one was held up for longer than necessary, and the drinks was hot. Katie was not fazed by the length of the queue and the workload, really handled the whole situation so well that I was truly impressed. Katie is a great asset and what customer service is all about. I can only presume Katie's colleagues were busy out of sight but they soon appeared afterwards.

Would be nice if my order was actually delivered but it wasn't...

My frappchino was missing and my shortbread was rock hard

Brilliant. A kind message was written on the bag. It made for a wonderful start to my day.

Only recieved one, which had too much ice in it

Ordered a 500ml of orange juice but received 250ml. I have taken a pic for evidence aswell

We got no straws, wasn’t able to drink our drinks, £20 down the drain cheers Starbucks

Although good service wouldn’t get again as drinks were not as good as they could’ve been

Only ordered 2 hot drinks..neither drinks are correct even though the stickers on the cups are correct the actual drinks are not...its not rocket science to get 2 coffees correct

Ordered a toffee nut frappuchino but got two hot drinks. Should have been a hot drink and a cold drink

The white mocha hot chocolate tasted of only milk could not taste any white chocolate it was like I was drinking warm milk it was very bland, asked for sugar sachets for the tea but did not receive.

Order was cold but had a lovely delivery driver

Awful service. Half of my order was missing and starbucks refused to send the missing items unless I reordered and payed the delivery charge again.

Got oat milk lattes despite not ordering oat. Otherwise great!

Food was hot and so was the coffees

The drinks were perfect, the driver was friendly respectful & followed instructions -very happy

One of the best panini's I've eaten. On the expensive side but good for a festive treat

Nice quick and polite delivery thank you

Fast delivery, food was perfect

Toasty flat cold - coffee flat cold - brownie all melted from being sat with coffee to start with

Delivery driver was fab! Very Polite, chatty and professional

Didnt even send the full order, sent everything apart from the actual breakfast!

Quick and friendly handover and really good drinks :)

Initially estimated delivery was 7.45 they arrived at 8.15

Bit disappointing - never had an issue in the store itself, but ordered twice online and it’s been wrong both times. First time an item was missing, which they’d included a note about but I was still charged for it. This time received a small drink but have been charged for the large drink I ordered.

The pan Au choclate was eaten and because of that I couldn’t eat it

Only criticism was 2 pieces of bacon one was just cooked the other well done. Could be more generous with the number of slices for the price of it.