Starbucks in Surrey Heath

Badly in need of a refurb or deep clean. It just feels grubby. Best to avoid until it's spruced up. Been like this for quite a while. Are Starbucks short of cash?

Food has very limited choice, but the atmosphere is pathetic, looks dark with no refurbishment done since it opened.

2nd visit in 10 days and no tea bags for the 2nd time running! Did politely mention that they could pop to Sainsbury’s which is about a hundred yards away and get some, but obviously declined my suggestion!!

If you want to wait for a very long time to be given a cold cup of tea and to sit in an unclean space, do visit Starbucks in Camberley. There were clearly ample staff, but not a lot of action.

Pretty poor coffee, weak flavour. I'm no connoisseur, but this place wasn't great. Staff seemed uninterested.

Awful Starbucks where the tables are fithy dirty and no care is made in making or presenting the food or drinks. I ordered the premium Brulee Iced coffee and what I got was a regular coffee with tons of sugar and some random cream dribbled into a plastic cup. It looked absolutely appaling. The server didn't care at all about it anf just handed it to me. The cake was stale as well.

DID YOU STEP ON IT??? IF YOU DID YOU NEED THE TOILET LIKE THE PLUNGER DOES!!!

Nice place. Good choice of snacks, lovely coffee, plenty of available seating.

Went in today and asked and paid for a chocolate chip frappe… watched the lady with dark hair with bits of red in it and face piercings make it… she was also the lady that took my order so knew what I wanted. As she’s making it I noticed she looked to where they keep the chocolate chips and was empty so she casually carried on making it without… as she handed it to me I thought I better try it before leaving and no chocolate chips in there… politely said to her I’ve ordered a choc chip frappe there’s no choc chips in here she said “ye we don’t have any!”Little care that she’s handed over basically just ice with choc sauce!!!! I mentioned that’s not what I ordered so she took it off me and put it in the bin and just said “so what do you want?!” 😳 erm what I ordered!!! Bad staff no care for what they are serving and no customer service skills at all!!!! I wouldn’t have minded if whilst making it she said sorry there’s no chocolate chips would you like something else but no just tried to pass off syrup and ice as if customers are stupid. She should not be working there at all!

The coffee should be a little stronger, the grain for the cappuccinos and the food in general is good, the prices are not expensive or cheap, the location is good although small for people traffic. The coffees should be served hotter, they always serve them lukewarm, that nutmeg should be removed, your drink tastes like pure pepper if you make me that. Very good staff attention, in general very good place.

Excellent branch for coffee lovers

Staff was very good and polite. Great service.

Popped in for coffee not busy, staff friendly and polite. It needed a good clean

Unfriendly staff, on Sunday they opened late, later then 8:00AM that's their opening time, usually i dont mind waiting 5 minutes but they were not smiling and acting like why I'm here for, I'm here to have coffe dahhh, anyway later I asked for an ashtray and the lady was like whhh, then asked again can I please have an ashtray again same reply whhh, and third time the same, I give up in the end, it would be much better if they would hire the right personnel or give them a proper training on customer service.

Me and my daughter popped in for a little lunch time treat. We ordered 2 strawberry waffle cream frappe and 2 raspberry and almond mini loaf. The mini loaves were amazing, but the strawberry waffle cream frappe were a disappointment. The first taste was good, but once the strawberry flavouring went it was as bland as hell. More flavouring needs to be added. The restaurant itself lacked soul, looked shabby and in need of a clean, the sofa we sat on needed a wipe down. The service: a young girl served me - was miserable- I asked if we could sit down while she made the drinks but she didn’t respond. Once drinks were made they were just left in counter, she didn’t bother to let us know, despite us sitting right opposite. Won’t be returning

It is ridiculous how slow they are in there. Every time I’ve been recently it’s unbelievable slow, I went the other day and it was so busy, about 10 people waiting for drinks and ONE PERSON WAS MAKING THE COFFEE whilst the other employees stood around and chatted by the till. Keeps happening here it’s a shame as I used to love going there.

My friend and I always meet up here for a coffee and cat h up. The coffee is lush and it's like a bowl full if coffee, the size is brilliant

Drinks are nice, shop can be cramped but it is not that bad

Staff were very patient as I chose my drink and helpful towards any questions I had. I am now addicted to the brown sugar oat espresso

rude stuff. earring in the nose, young but rude

Very disappointing 5pm and ALL tables filled with empty cups ect Very dirty 4 people behind counter, but no one cleaning up! Very disinterested staff

It's a Starbucks with seating available upstairs and sofas at the front

What a lovely welcoming franchise! My friend and I popped in for a well earned hot chocolate afte Christmas shopping and it was lovely!!!

Received tea for £3.5 from a mug that was poorly washed. The pen was sticky. All the tables in the hall were dirty. The service is unavailable.

We got there at 4:35pm and ordered 2 drinks to drink in. We have been told straight away that they close at 5pm. We didn't mind because we just wanted a quick coffee while sitting down and place didn't look busy, so this worked with us. But only one member of staff was making drinks. There was only one customer before me but he had several drinks, so I was waiting a while. Then I saw other members of staff, probably about 4-5 of them going in and out of their staff room at the back and they were clearly just messing about. This was very annoying because at least one of them could have helped out with drinks. After waiting for good while and knowing that they were closing at 5pm, I spoke to manager about this. He gave us 1 voucher each for our next visit but otherwise didn't look much bothered. All these other members of staff when they heard that I have complained about them just messing about, while we were waiting for drinks for ages, suddenly all disappeared to their back room. All I want to say - step up your customer service and clean up - place was filthy btw.

One of the best coffee shop around

The place is nice. Some decent food but it's a bit overpriced. The atmosphere is quiet in the morning. However one thing I would recommend is getting better seating, something more comfortable.

Most of the drinks were unavailable. Muffins dry. Service OK but not memorable. Dirty tables.

Floor seats and table needed to be cleaned we had to move - sun shining in it was to hot needs a blind i couldn't stay an relax

Paid £7.50 for a pumpkin spice latte to be delivered. Coffee tasted burnt, no cream, barely any sauce, no sprinkles, no froth at all. False advertising. Staff don’t even know how to make a latte properly. For an eye watering £5 a large coffee it should be absolutely perfect every time.

Asked for no coffee in my white chocolate frab had some and tasted of coffee girls wasnt paying attention

Always great coffee still good service

Good coffee, good food. Clean tables. Quick and efficient baristas. Thankful for the air conditioning on a hot day.

Always a lengthy queue - but in store service is better than delivery - delivery’s just show up late cold and spilled - and missing half of what you’ve paid for

Sat and had a coffee in one of the window seats. Service was fine, coffee took a bit longer than expected, but no huge issue.

Terrible service, unclean everywhere,more staff than they knew what to do with, but between them couldn't even get an order right or even clean the tables and the floor, sorry to say not very hygienic and will most definitely not be visiting again... honestly if I could of given quarter of a star I would have...

Excellent fresh tea and fresh tasty snacks

Always friendly service. Great coffee!

okay place for coffee, but they don't accept cash and I think this is outrageous

Great customer service, coffee and food. Though my experience would have been much better and more comfortable if the sofa chairs/upholstery downstairs were cleaner/maintained better.

Incredibly slow and incredibly untidy. Staff did not seem to be interested in clearing or cleaning tables. Shame

Good customer service, lots of seating inside both downstairs and upstairs. Close to the Vue Cinema and Camberley shopping.

Asked for a Caramel Macchiato, but no caramel was in it...

Good polite service and tasty hot cheese n ham toastie, but I never find the seats clean or the atmosphere cosy enough to want to stay long. Not a fan of Starbucks or Costa to be honest

Standard Starbucks gets very busy at weekends

Very tired decor which makes it feel dirty.

Clean and tidy upstairs even during the busy times.

Long queues as they seem to be dealing with a lot of online orders for deliveroo, etc.

The food and drinks are great of course but they are very slow. The fastest you get your drink in 10-15 mins :/

It says 1830 hrs but they closed 1700 hrs I was there around 1800hrs this evening

Nice but very busy and long waiting times.

Huge queue out the door of people waiting to order but deliveroo orders have priority over everyone

Good space. We went a little late in the day on a Sunday so the shelves were literally bare! The staff were very friendly

Service very slow, place was not busy.

It's ok, just like any other Starbucks. They didnt get my order right.

lovey staff all the team are friendly and give a good service coffee is always great overall the only place me and my office go to for coffee

Amazing mocha and great service.

Good coffee and blue light card discount

Starbucks is Starbucks. The best coffee house 👌

Lunch and Berry smoothie. Very nice

Theres free tap water that comes with ice and you could alway refill

Coffee was fine as always with Starbuck however a few occasions now we have been there not when busy were the tables are not clean and sticky.

Amazing coffee and very friendly staff

First time visiting the atrium store and really enjoyed the iced latte to go, very well run store.

Surprisingly quiet. A great place to chill with a good coffee.

Can't fault it. Efficient and quick. Friendly staff.

Starbucks do a great flat white, but I'm not that fond of the flavour as a black coffee, which is my usual preference. Covid precautions in place.

Friendly staff, quick service, very clean downstairs but not so clean upstairs

Tried a couple of Starbucks but coffee to sweet making it tastless.

Very polite, pretty quick. Nice coffee 😁

I do love starbucks. There is a small seating area downstairs with baby change and disabled toilet. Its wheelchair accessible and has ample parking for all. There is a larger seating upstairs. No lift though.

Staff are very polite, always enjoy a coffee and a catch up with my adult children

Can't fault the shop, they do a great hot chocolate and although being slightly more expensive than rivals Costa. They are working hard to keep the shop going even during lockdown. They have clear signs and have recently opened up their upstairs seating area, they are also one of the only stores that will refill my reusable water bottle. Definitely recommended, also i usually have sugar, but Starbucks chocolate is sweet enough. Great job in tough times 👍👍

I wouldn't be here if there was a choice...

Nice, polite and attentive. One person (blonde hair, half shaved head and ponytail with glasses) always stands out to me for just being so polite and cheerful! Still waiting for the PSL’s though.. 😂😂

I have visited quite a few Starbucks, but the Camberley branch must be the only one with the greatest and kindest Baristas!!!

Great coffee, the staff are very helpful and I recommend this coffee shop to anyone who especially enjoys strong coffee. awesome!!

Coffee delicious and answers any questions I asked about their coffees

As always never fails to satisfy.

Best Starbucks I have ever been to. People are friendly and coffee is amazing.

Clean store friendly helpful staff

This is the slowest most unwelcoming Starbucks of all I have visited, badly needs a refurb and better space.

Egg nog back on the menu = a happy customer!

My usual is the almond skinny latte, luv it.

Have never really had a problem in this branch but twice now in the last two weeks I have asked for the seasonal drinks and they have run out, and seemed to be quite disorganised in there today, food was cold by the time the drinks where made.

It is not the best Starbucks in the area. The one in fleet is much friendlier.

Great food, friendly and speedy service

There wasn't a British coffee shop nearby so we had a Starbucks. It was expensive, my muffin was OK but my tea wasn't very nice. My daughter had a Decaf cold coffee with cream on that she didn't like. Starbucks is OK, but I'd rather have a cup of tea at home.

Amazing service and delicious drinks i suggest the pumkin spice frap xx

Always come in for coffee. The staff are very friendly and it's always a nice atmosphere to come in to get work done or just read and chill. Prices are reflected well with the standard of food and drinks!

That has to be the most uncomfortable and unpleasant coffee experience I have ever had. I don't normally use Starbucks but due to Sunday laws, my usual coffee shop, Cafe Nero closes at 4pm. I was really looking forward to an iced cappuccino, the shop itself was like the artic waste, air conditioning way too cold. The floor and available tables were dirty, both surfaces covered in waste from previous customers. However, I sat down as far away from the air conditioning as possible and waited patiently for my drink, I was really looking forward to it. Totally undrinkable, not only extremely bitter, I added some sugar to it to try and make it more drinkable (I don't normally have sugar in coffee or tea), it didn't work. They had also served it in a plastic cup with plastic lid and plastic straw, no glasses or paper straws, when I complained, they did make me a second drink which was only marginally better. I was told Starbucks in Camberley is a franchise and they haven't got round to providing paper straws and they don't have any glasses. I won't be going back there in a hurry.

Service is always friendly and efficient. Staff always happy to have a laugh and joke. Plenty of seating both up and downstairs, feels cozy.

Always looks like it needs a good clean!

Fast friendly service and as alaways tasty cups of coffe

Make lovely banana slice loaf cake

It is often crowded downstairs but there is quite some nice bright space upstairs too.

Quiet this morning but as friendly as ever. Good place for a tea/coffee and a tasty treat and to people-watch.

Located just outside the Atrium with seating inside and out over two floors. Service pretty good today with a good flat white and a five grain breakfast porridge with their seeds mix. Parking available in the multi storey car park. £1.90 all day in Sunday’s. Very nice. Worth a try. Plse like if this helped.

Staff chatting away spent about 10 minutes waiting for drinks got order wrong with 3 staff and we were only customers shocking custoner service needs a strong manager to sort this place out heaven forbid it ever got busy in here

Brilliant service as expected from this branch. I had a venti caramel macchiato and my wife had a skinny venti vanilla latte. Friendly staff.