Based on 32 opinions finded in 2 websites
Based on 32 opinions finded in 2 websites
Nº 160 in 280 in Surrey Heath
Nº 25 of 36 Other cuisines in Surrey Heath
Opinions
Pathetic customer services. Refused to give my drink and asked where was my tray.. very strange...
Syed Hasnain . 2025-02-19
MORE AT Google
Café located in a department store. Fully occupied, tables were unfortunately not cleared.
De “Trust01” Bo . 2024-11-28
MORE AT Google
Forgot order, didn't apologise, customer after received two heated paninis and two coffees before i received my iced tea. Normal in this country now.
Luke Del Vecchio . 2024-09-21
MORE AT Google
If you go of a morning it's so busy. Such long queues, I rather not go. And in fact I don't anymore. Views over the car park.
D . 2024-05-26
MORE AT Google
Not as good as Starbucks in my opinion
Simon Ireland . 2024-03-11
MORE AT Google
Order large get a small... Not so tentative
Lai Keat . 2023-10-04
MORE AT Google
This is just a costa vending machine. Not a coffee shop
David Emanuele Vinci . 2023-08-04
MORE AT Google
I’ve been here lots of times before for coffee and cake with my daughter, the staff have always been polite. There are new members of staff that are severely lacking in customer service skills. Please take the time to retrain these people there was a female person on the tills today 15.01.2023 that was blatantly rude and extremely unhelpful. If she’s there when I visit next time I’ll have to go to another Costa.
thechandlers082012 . 2023-01-15
MORE AT TripAdvisor
My daughter made a lot of mess as she spilled her milk. The staff was so friendly and helpful. They even gave her another milk when saw she was upset about the accident
BEAMAJ . 2022-12-30
MORE AT TripAdvisor
Fast service and friendly staff. However tables were not clean , music a bit loud at the counter.
Anya Curtis . 2022-08-27
MORE AT Google
Superb customer service, spearheaded by Jack. Promote this man and pay him what he's worth. Thank you, sir.
willk404 . 2022-01-11
MORE AT TripAdvisor
It’s a shame that one of the staff at the cashier (@1700, 06/10/31 -man) was rude. He made an annoyed facial expression, rude gesture & made an annoyed comment. I clearly said & ordered the Strawberry Infusion Cooler. The staff seems like he did not know Costa’s product well !!!! It’s our first time encountering a staff here with such bad attitude! Very bad customer service experience. We are here weekly. We don’t expect 5star service but good manner it’s a must. The rest of the staff are lovely.
maiiiiiiiii . 2021-10-06
MORE AT TripAdvisor
Really go, it's for younger people
Mikko Stenberg . 2021-07-05
MORE AT Google
It's Costa... but socially distanced
tom allen . 2021-04-07
MORE AT Google
Clean and tidy located upstairs in the Next store with easy access via the lift or escalator. COVID friendly spacing is good. Selection of cakes, sandwiches, soups, risottos and hot and cold drinks. Toilets also available in the Next store. Plenty of outside parking. Staff are effectively and friendly. Would recommend. Please like if this helped.
K D . 2020-10-17
MORE AT TripAdvisor
Nice Costa in the upstairs at Next. Lots of seats to sit down which is great and so far every time I've been it's been clean. Service is good. Just everything you would expect from a Costa Coffee really
karinelleno . 2020-01-26
MORE AT TripAdvisor
I ordered a tuna melt and employees not paying attention to the job and gave my food to other costumer that took it! Then thought it was funny! No more stock of tuna melt! With a little apologie asked me what i would like instead! I just would like you girls to pay attention and not swap the food orders on the tray! By the way i was not even told the price of the replacement sandwich! It could have been over charged under charged or eve same price but communication it’s nice!...
kikas2121 . 2019-11-06
MORE AT TripAdvisor
Very nice and friendly staff and quick service. Lovely view from the window and as a plus they also have some books which i found very handy while enjoying my tea .
cristinarobye . 2019-09-11
MORE AT TripAdvisor
Very nice and ambient. Will recommend others in area Will definitely go there again with friends and family.
rsbisht10 . 2019-07-02
MORE AT TripAdvisor
There are two costas in camberley town centre, but this one inside Next is the one I like to go to. The staff are polite, smiley and friendly. They have some comfortable seating and big windows giving it good amounts of light and view of the high street below. The only downside is that they often close off half of the cafe a bit early where the best seating is, but it’s understandable because they have to close promptly as part of the bigger clothes store. This is a very pleasant spot, and the staff are always welcoming.
fuegox11 . 2019-04-20
MORE AT TripAdvisor
Very quick and efficient, tidy and clean but toilets could do with a once over. Everyone was very polite.
mcgz1 . 2018-11-06
MORE AT TripAdvisor
Located in a very big NEXT store it is just perfect! In addition to a free parking and a new stylish design. Grab a sit next to the window and enjoy.
cat564 . 2018-10-15
MORE AT TripAdvisor
This Costa is very handy to rest weary feet after wandering round the large Next store - it’s in a nice position on upper floor with a bright, airy and modern feel. It can get a bit crushed round till area if all positions are open but there’s good teamwork by staff and so not a long wait for your order. Not only is there plenty of seating but tables aren’t all crammed together so even when busy you don’t feel hemmed in. Of course it’s also very handy to have free parking right outside in the large store car park. The only negative - tables took a while to get cleaned/cleared when we visited.
nnmercman . 2018-05-26
MORE AT TripAdvisor
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in South East
324 Opinions
Lovely cafe, lovely staff and lovely patrons. Food was really good, coffee was decent and they even gave my dog a little bit of ham. Will 100% be going again
387 Opinions
I wish I can review my experience with 0 star, I am not the type to leave a review unless the experience is not the worst one out there. I normally go to this coffee shop and enjoy my time and their coffee but on Friday 28th of Feb around 1000 I visited to enjoy a cup of coffee and relax after my walk. I specifically ordered vanilla latte; the order took a while so I waited and asked nicely if the coffee that was sitting there was mine, the girl said I’m making it now. I apologised then went back to my seat. The second photo is what my coffee looked like which is very poor and the taste is really bad as well. I tried to just drink it but I noticed that there’s no vanilla on it and I asked if they just forgot to put it on my drink, the other girl told me you didn’t order with vanilla, I said nicely that I have. And she took my drink without saying anything and just poured a lot of vanilla on my really bad coffee. By far the worst experience ever, the staff, service and the coffee. I rate the guys that works here 5* though because they’re very good at making coffees and their customer service is excellent.
537 Opinions
Great after sales service from their headquarters. They helped with a query really quickly.
68 Opinions
Really lovely staff, easy to talk to and instantly made me feel like I'd chosen a great supplier for my celebratory cake choice. Ordered cake exceeded my expectations. Use this shop, you will not be disappointed. They take great care and pride with the finished article.
599 Opinions
I’ve always been a fan of this place but recently they’ve switched an item on the menu around on deliveroo and haven’t changed anything about it what so ever. Ordering from here multiple times led me to carry on as normal and just check out as usual but on arrival I didn’t have exactly what I wanted and what I had instead was something I didn’t enjoy in the slightest. And they wouldn’t offer any compensation what so ever. Unfair to say the least. Was advised to leave a review and a review is what you’ll get. DO BETTER….