Sprinkles Gelato - Above Bar in Southampton

I ordered a waffle and it was £7.50 the man asked me if I wanted extra icecream I said no and he made me pay £10 when that wasn’t even the price I asked him for a refund and my waffle came out like a pancake

Paid £10 for a cookie dough which was tiny, the problem was it was rock solid as you can see it was just a cookie. Appalled - daylight robbery and don’t know how to cook cookie dough you’ll just get a cookie!

I requested an hot chocolate, not nearly pure milk. Durty place and the person on the phone instead making a good clean. Hygiene of this place is completly disgusting. Long waiting times for the service.

Ordered for 10:30 came at 10:15

We just had waffles and cookies however there was a smell from the cookie which was returned to the punter after having one spoonful. We have just got home and my daughter has been vomiting since having their cookie dough and ice. I have tried to call but no answer. I will be taking this matter further. I would give no star or negative star but this button does not exist. I would not recommend. I used to go this place and it has been going downhill slowly but today was another level of unhygienic products.

We had a lovely ice cream this afternoon, between us we had six different favours, creamy and tasty. A great start to our holiday, cruising starts tomorrow!

Artificial taste of the gelatos and sorbets as well. The waffles are great

Lots of gelato flavors to choose from. I tried the doughnuts and berry mousse, but unfortunately no chocolate covered donuts in my scoop 😕. Still good though. Noticed they also have cookie dough with ice cream or gelato - looked like it might be worth a try got something unique. Fun atmosphere with red chairs and booths.

Great crepes and pancakes, good ice cream, but very overpriced.

Still waiting for refund. This food was not cooked

missed out several items, food was cold and slimy.

Left with my order I didn’t receive it

Great selection of ice creams, great in the hot weather, music is way too loud and seemed to be exclusively justin beiber

It is a very nice and big bar to enjoy an ice-cream. Lots of flavours and variety making an explosion of colour. Good service and plenty of space to sit down. It was very busy when I went but I was lucky to find a table. The toilets have a code to get into. A very recommended shop.

Just ashamed really as someone ended up with a crepe and not a waffle and no icecream

It was cold the whipped cream melted

The staff completely ignored my daughter and I until we left. It was empty with nobody else to serve. The 3 staff were just chatting. What exactly did they think we were doing, standing by the ice cream? Enjoying the ambiance of the empty shop?

Staff weren’t friendly, food was good, but atmosphere very quiet no music.

Ordered 2 nuttella ice creams , they were just plain, very thin vein of nuttella . No taste and cost 2.95 a scoop , won't be rushing back there. Staff were polite .

I was so disappointed the place was grubby in fact the person with me sat on a chair which was very very wet and the staff didn't seem to care and for £9 my sundae was small and very disappointing and I will never go there again.

you make people pay to use the toilet, which by the way, does not have toilet paper. i was on a first date and had to wipe myself with water from the sink. disgusting.

Staff friendly, great ice cream. Will be visiting again to work through the menu!

Good quality ice cream and plenty of seats

Mohajaba girl customer service wasn’t good at all she left order on the table without even one word even she didn’t answer me when I said thanks. Because of that I’m not going back to that store I suggest don’t go there.

Sprinkles is sprinkles this one wasn’t particularly amazing but neither too bad. Wish the menu updated more than just the prices

This review isn't about the food, but rather the poor service from a middle-aged staff member. His rude demeanor suggests a lack of understanding of customer service. Despite a swift transaction transferring money to my online account, his disrespectful behavior overshadowed the experience. Management should review CCTV footage from April 13, 2024, for validation. The staff member's attitude towards serving food, as if it were a favor, was off-putting. His rude gestures towards the payment machine were unnecessary. Overall, his behavior was unacceptable and may deter me from returning.

Food all smashed up didn’t look as Its should

We wanted ice cream, but as soon as we saw it we immediately changed our minds, the ice cream was old and with an obvious skin on it !!! Orrendus!!!!!! So we decided to order two crepes.... 17,00£ and they just put chocolate on top, not inside .... The place was dirty. We'll never come back.

Disappointing. Polite but inexperienced server who struggled with the till and getting customers orders correct. She got no help from her colleague who just let the queue build up and customers leave. Ice cream choices excellent but the price for the quantity received was overpriced. The menus were dirty with sticky prints. The floor unswept with rubbish. For reasons I can’t explain the soundtrack to Pepper Pig episodes was playing loudly instead of any background music. Won’t be returning.

I ordered two teas with milk. The waitress carried one cup each and I also had to ask for milk each time for each cup, so the waitress came four times just to serve the tea. And in general, tea could be served in teapots like in all self-respecting cafes. The waffles with fruit were delicious, but I really didn't like the fact that the white chocolate syrup and fruit were frozen (although they could have asked me if I wanted it that way). So instead of enjoying warm waffles with milk chocolate flowing and ice cream melting on top, I had to gnawing that frozen chocolate (which was sticking in my teeth) and fruit and eat a cold waffle. I'm not even talking about the worn and dirty cutlery...

A wide choice of flavours in a retro style surrounding. Simple order and pay system. Delicious! Comfortable and clean seating areas. 10/10

Portion ridiculous compared.to in shop and sprite missing

I ordered from above bar st. Should have used ports wood. Excellent all the same.

Waffle and crepe were stone cold and chewy. Ice cream and whipped cream was fresh so I assume the waffles and crepe were made way before the delivery driver came to collect and had been sat on the side to go cold. I've ordered waffles from sprinkles loads of times and it always delivers warm and soft, just not this today.

IT WAS amazing and all but we brought a puppy that was French bulldog they saw it smiled and everything until we paid suddenly frowning saying dogs r Not allowed we said we cme for my bday they said I don't care get out or we'll call th cops HORRIBLE

Not good ready ice creams. Not fresh "fresh" strawberies

Lovely Waffles and great ice cream. Can be a bit dirty

Dirty place. I would give it a miss if I were you.

The gelato tasted bad . I brought 2 scoops and the second scooped is super small , I would rather brought 2 portion of 1 scoop

Shame about the amount of sauce that was on my pancake - was very dry!

Price doesn't equate to the unimpressive food & often dirty environment & atmosphere

Gelato was old, tasted not good

Took my two nieces here and they loved it.

very nice courier, packaging was excellent and will be buying again!

I didnt receive my order. The person called twice and when I got him on the phone. He wasn’t outside and then he hung up on me after I told him I couldn’t find him

Not my preference of places to go but they do do lovely flavoured icecreams

They delivered someone else's food. We can't get ours delivered or contact just eat for a refund. We will NOT be using this company again.

Has changed a lot in the last few years... Now it looks dirty and the service is awful. They served my Sunday 15 mins after they served my companion's, so we couldn't eat at the same time, obs he couldn't wait for mine as it would melt... Toilet was filthy, tables and floor sticky. Will be going to the Bargate one from now on...

Wrong order. Missing one ice cream

Instead of my gelato, they sent chocolates

Yummy crepes. Though the range of ice cream options is smaller than I recall from previous visits.

Probably some of the worst gelato I've eaten in England, the girl who served me was nice and friendly tho

Waited over an hour to get our food

One of the desserts was missing ice cream that we paid extra for and the other dessert was smashed in the box and dripping out of the box

I’ve been going to sprinkles since it opened up in my area which is about 5 years ago now. Pros of sprinkles is the quality never drops, you know whatever you get it’s good all good ingredient’s go make it smooth and rich. Defo better then majority of the rest. Cons when you been going go then for so long the menu is always the same. Tbf why would sprinkles change it it’s working. I’ve been to plenty dessert place and the only other one better then sprinkles would be Treatz Gelato. But other then that exception sprinkles always wins no matter what.

Tatty. Torn seats. Poor cleaning with accumulated dirt around table and chair legs. Disinterested staff.

2 scoops for £5.25. I asked for white chocolate they said they had it but then said they didn't very bad customer services. So I went for lotus biscoff and caramel cheesecake

It won’t let me select the option but food turned up over an hour and a half late, all the ice cream had completely melted and the milkshake had been made for so long the whipped cream was all splitting and melting

Would rate 0⭐️ if I could! After negative experiences over the last few years, including hair in a waffle, I vowed never to visit a Sprinkles again. However, i thought id give it another try...bad idea! Visited a week ago. Stood at the till for almost 10 minutes and was COMPLETELY IGNORED by the 2 useless members of staff, so we walked out! Visited today & asked for a menu at the till, was told to get one from a table 🤔 . Asked about nuts in the sauce due to an allergy & was told "I don't think so" WHAT THE F? Staff so unbothered & LAZY, I had to ask them to go and check! No care is taken to avoid unnecessary, LIFE THREATENING RISKS? Overpriced for what you get and judging by the other reviews on here, it should just be SHUT DOWN! Crap! Myself and my family will definitely NEVER EVER EVER go into a Sprinkles EVER again!

Disgusted that the waffles are half the size they used to be but way more expensive not worth the money anymore

Sprinkles delivers on flavour and quality of food, but until this outlet gets the decor update that the Portswood store has had, it won't quite reach the 5 stars I would love to give it.

Took my 2 children in there placed their orders they came good time, I went back up ordered something else sat down for ages thinking where was it, went back up and they had completely forgot I ordered something else, almost laughing it of. Rude staff.

We had a hot choclate here and it was very good.nice place

Visited with a friend to have a quiet chat. 10 out of 10 for that, Everything else really bad. Ice cream so sweet I could hardly eat it. Very expensive for what you got. Staff surly. Mucky tables and reluctance by staff to bother to clean them. Toilet dirty. Never again.

Love it here and would visit again

It's a delicious combination of strawberries, bananas, and Nutella sauce on top of a waffle, and even the ice cream.

Absolute terrible customer service, the food was horrible I did not feel welcomed.

Too expensive, not a GREAT gelato, just regular

Dirty floor , hair in food and bad customer service.

Hair found in food order, not good. Also they refused to comply or refund. 👎🏽

A hair was found in my dessert and after addressing the staff, they dismissed me in a rude manner!

The place is dirty, very low higiene had to ask for my table to be cleaned again and staff was absolutely rude I was surprised on how unwelcome me and my friends felt. Highly disappointed.

Poor customer service, will not be returning and definitely not recommending

My experience at sprinkles was very dissapointing . The staff are very rude and incomprehensive towards their customers . I was served a chocolate iced cream that had hair in it , I tried to confront the the staffs but they were refusing to speak to me .

After being a loyal customer for years, I am so disappointed to write this complaint. After placing an order, it came to our attention that there was hair in the food. This has never happened to me or anyone I know that comes here. They still haven’t responded accordingly to my complaint, instead I’ve been spoken to in a rude manner. I am very disappointed in the hygiene standards of this branch!!

Need to raise a complaint wrong order.

Not the best environmental feel, but it's okay

Ice cream was okay, coffee wasn't very nice and the place was dirty, wouldn't return

Clean environment friendly polite staff and a good range of deserts available perfect place for someone with a sweet tooth.

Loud atmosphere and relatively slow serving but great ice cream as always

It's a good place with lots of flavours of ice-cream and gelato, my personal favourite is waffle with ice-cream and extra toppings

Great quality Gelato place with a huge selection of Gelato, Cookies, Waffles, Shakes & Sundaes. I had 3 scoops of Gelato for £6.95 + £1.50 extra for Brownie pieces and hot fudge sauce. My choosen flavours were Mint Chocolate Chip, Reeses Peanut butter and Jaffa Cake Gelato

If you have a sweet tooth, this is one place you would like to visit. Amazing desserts

ice cream split and leaked all over order cream spilt all over food damages boxes with squashed and cold food

Been a regular customer of this sprinkles for years now, going at least 2-3 times a month. But have noticed the significant decrease in quality over the past few visits. Visited last night (5th may) and was appalled by the state of the food standards and quality. 2/4 of us had sundaes both the same price yet one was half the size of the other. I ordered a “smoothie” which came out as some sort of watered down fruit juice but in no way resembled a smoothie it was tasteless. The others ordered crepes and one didn’t get ice cream which was fine but once requested ice cream they paid extra for they were given the wrong ice cream twice and the other crepe was raw and stodgy with a lack of toppings and extremely thick and tasteless, the ice cream that came with it was supposedly vanilla but came out covered in chocolate ice cream as they couldn’t be bothered to wash the scoop, which considering people that I was eating with have allergies is a concern. It seemed as though the staff were shouting at each other about this however it wasn’t as though the shop was busy at the time that we ate in. It seems as though the prices here have gone up but the quality has gone down paying £50 for the four of us and receiving this kind of service is not okay 👎🏻

Loads of options and great staff

Was ok. Cookie dough was all over the box, milkshakes had leaked.

Staff were polite and friendly. I’d like to start with that. However the toilets are so bad they’re hazardous to health! When confronted upon this they happily admitted a homeless person has been LIVING in them! Absolutely diabolical. Not the hygiene standards I’d expect of a food establishment, won’t be eating or even drinking at this location again.

The ice cream smells like a refrigerator, the staff is very lazy, the music is very loud. I don't recommend it to anyone

Bit scared of food safety. Should emply native staff.

After being here many times before and being very good,I was surprised at how terrible it has become recently.The staff were polite enough but incredibly lazy.The only person actually working was an older lady who was struggling to motivate the staff to help her.The premises are incredibly dirty including the windows and floors especially under the tables.There was very limited ice cream available and the whipped ice cream machine was broken.The cookie dough did not come in their signature hot pan but plonked on a piece of paper,when asked I was told it was to be environmentally friendly...ummm.anyway value for money it was not and had I seen the state of the place before I paid I would not of stayed.

Amazing food, best ice cream I’ve had in years

Desert heaven.. staff are always friendly and provide amazing service

Great gelato and lots of desert options. The staff member who served me was very nice and topped my ice cream with an oreo from the gelato tub which was a nice touch. Lots of different flavors.

Been coming to this place for years but now you get a lot less fruit on a waffle and didn't get any cream even thou its part of the waffle cost. Should have know the place wasn't as good as it used to be as it was empty on a Friday evening at 10.30. Will give it 1 more try. But if its no better my custom will be going elsewhere. Not a good experience.

Great cheese cake, good Coffee.

Berry Chocolate mousse is a must try!!

Been trying to contact someone as left my bag there, even placed and paid for a click and collect to leave a message to ask someone to contact me and got nothing back. I guess they want to enjoy what I worked hard to but.

Very average to be honest. Ice cream isn’t all that, spoons are too small to get to the bottom of the sundae glass. Staff annoying singing and swearing in their conversations. Dirt and bits under the chairs. Drink was warm. Not coming back.

The cookie was smudged and pathetic when delivered