Spoon World Buffet in Medway

Rip off prices and the food is terrible will make you sick. 7 years ago it was less then half the price to eat here and they did great lunch deals to. The place is a massive scam avoid!

Great food, all you can ask for!

Loads of food, decent price… but would I go back? 🤔 We tried Spoons World Buffet & Bar in Chatham to see what it was all about. It’s a classic all-you-can-eat spot—tons of choice, big portions, and a reasonable price. But was it actually good? Well… let’s break it down. The Food 🍖🐟 • Huge selection… but a lot of it looked (and tasted) the same. • Loads of meat & fish—great if you love protein. • Nothing was bad, but nothing blew me away either. Just kinda meh. • £22 per person (drinks separate). If you eat a ton, it’s good value. The Experience 🤨 • Squeezed in next to other tables when there was space elsewhere. Why?? • Hostess was on her phone while seating us—top-tier service right there. • The entrance is tiny—our pram barely made it through. Felt like a challenge on Gladiators. How They Could Improve 🤔 ✅ Space out the tables—we don’t need forced dinner dates with strangers. ✅ Make the food stations clearer so it doesn’t all feel like one big pile of “something.” ✅ Widen the entrance so prams (and humans) can get through comfortably. Final Verdict ⭐⭐⭐ (3/5) If you love eating loads for a decent price, you’ll probably enjoy it. But for me? I won’t be back—quality over quantity wins every time.

Lovely place, absolutely massive, never seen so much food in my life, its clean and tidy and staff are always around to clear old plates and uneaten food, you can grab as many plates as food and seconds as you want too. There is fresh cute kebab from the spit, theres fresh naans (although this was broken when we visited) fresh pizza and other fresh dishes from the chefs. Was so much to choose from me and my mates got lost in the food, deserts was awesome too though. Buffet on a sunday cost £22 per person with an unlimited drink for an extra £3.50 which you get about an hour and a half to eat in. Toilets was clean and easily accessible too. Recommended for a get together with friends or family who like a range of food, parking is 5-10mins walk away and isn't too badly priced, parking can be a bit crazy on a sunday as its in the town.

The food is good. Customer service is very good. Highly recommended.

2nd visit ,it was appalling, food dried out and most meat chewy,asked staff to replenish and was ignored, food was tasteless this visit ,even apple pie had no taste,felt it was a waste of my £140 spent for 9 of us ,very disappointed

Absolutely fantastic evening many choices of food dishes very polite waitress I'd give this guarantee 💯

No words can describe how terrible the food is. Very very greasy oily and overall just disgusting. Also very very overly crowded

I waited outside for 2 hours and when inside to ask the workers were every rude and the manager is just as bad .

Rude Staff and Poor Management - Terrible Experience! I had one of the worst dining experiences ever at this restaurant. First, the staff were incredibly rude and unprofessional from the moment we walked in. They seemed annoyed by our presence and made no effort to be welcoming or accommodating. To make matters worse, the restaurant was half empty, yet they made us wait outside in the cold for over 50 minutes. It was clear they were intentionally keeping tables empty to create the illusion of being busy. This is such a dishonest and frustrating tactic, especially when it’s freezing outside! Once we were finally seated, the service didn’t improve. The staff acted like they were doing us a favor by serving us, and the overall atmosphere was unwelcoming. I’ve never encountered such a lack of basic customer service skills. Save yourself the trouble and avoid this place. There are plenty of other restaurants with better food and staff who actually care about their customers. --- Let me know if you'd like any adjustments!

It was lovely they had Italian,Chinese,Indian and Japanese all lovely

The food was so lovely n so much to Choose from we forget to book but we only had a shot wait to be seated already booked to go again soon xx

Very good food. The wait staff are very nice.

I’ve used spoon for about 10 year’s and I must say how it’s gone down hill I was in there a few weeks ago and I tried a few bits like you do and realised all the chicken I tried was pink, under cooked or just like white jelly in which I told the waiter sorry but I can’t eat that and felt like I had left quite a lot the waiter asked why and I explained. The manager came over to my wife whilst I was up getting different food and said the chief said it’s been boiled and fried my partner said it’s not me you need to speak to as my husband as complained the manager went off and never did speak to me. A lady on the next table over heard me and my partner’s conversation and said my child’s chicken nuggets are pink as well so come on spoon what’s going on I now use paper duck buffet in ashford and I must give them 10 out 10 it’s not the biggest but it’s cooked properly and taste the best and the chicken looks like chicken there’s only so much you can eat anyway so paper duck from now on

We've been here twice in the last month. On entry you pay your bill which is fair enough and efficient, however you then have to queue again to buy you drinks. We wanted the unlimited soft drink option and it is the same place you pay to get in so that didn't make any sense. The food itself is buffet style and is good quality. Lots of meat in the dishes and plenty of variety. However around the perimeter of half the restaurant is cuisines from various regions. Kebabs, British roast dinner, sushi, iridian, Italian etc. On both occasions we wanted a naan bread which are made fresh in the tandoor oven. Our first visit a large guy with glasses served us eventually and clearly didn't want to. But the visit yesterday was worse. The gent that served us was I presume Indian. I asked for two naan breads. (As my son was sat at the table.) He looked at me, pointed and said "one". I said *no, two " He pointed again and said "one " I repeated two and eventually he did much to his disgust. This is an all you can eat restaurant, and even if I personally wanted 2 small naan breads then this is ok right ? It really put a dampener on the two visits. This aside the staff that clear the plates from the table were really polite. I would go back again. But I think management really need to address the situation with staff around the perimeter cook to order stations. There was a tenenyaki grill too. But it's unclear what the process is here. Maybe staff could talk to you when your approach these areas and tell you what you can have etc ?

Not bad overall. Parking was at a local paid lot that's about 2-3mins walk. Fairly priced at just under £4 for 4hrs Spoons was Packed full when we arrived so we had a wait outside for about 5-10mins before we could get in. There didn't seem to be a record of our booking, except the emails I'd received which I thankfully had. Seating was quick and in a clean environment , while payment at reception was seamless (NHS discount available with ID or presentation of blue light card). I would have preferred to just have paid once and gotten right to it, but instead, we had to pay for the bottomless glasses separately (management should maybe consider bundling it all in) Wide variety of meals, which weren't bad, the seafood and meats were my faves, while the fries were also very well done. It's a child friendly spot as well, with all the kids having so much fun, mine inclusive. She got 2 ice cream cones. 😍 A couple of guests broke cups and plates, but these were quickly cleaned up to prevent any injuries, so that was amazing. There seemed to be 1 or 2 heated arguments between staff and customers, with one likely being over a baby seating situation. PS: I'm unsure if it's a thing to have a time limit at buffets , but they had a 1hr 30min to the buffet situation. Don't know if you get kicked out or eaten after that time, but yeah, just be aware My verdict : not bad overall. Most staff were pleasant, prices decent, and the meals pretty OK.

A good local buffet. This was my second visit, it was much better than my first (both visits were weekday). The food was fresher, and tastier. The price is reasonable per person. Would revisit

Food is excellent It’s good for special occasion Like birthdays or just a meal out I recommend this place

All you can eat buffet. All different types of food, Chinese,Indian, Italian pizza and pasta ,Japanese, English. £21.50 per head pay before you eat. £3.50 for unlimited soft drinks, £5 for a pint of 1664. Clean and tidy. Saw one child fishing tinned fruit into a bowl with their hand though.

Amazing food from around the world. 1st time here, and it won't be my last. All staff are so friendly and helpful. Amazing choice of dishes all so well presented and high end, you would expect to pay much more for food as good as this.

The food at this place is of low quality £45 for two adults you can eat at much better places for the money. Cold food people touching all the spoons after using there hands to eat. Sick bug central

I booked at Chatham spoon for 25 persons for my 50th birthday , 22 turned up . My guests arrived one at a time & we’re all NHS worker . The Chinese cashier charged us with no discount on 6 guests in spite of the ID presented , I only found out from the receipt after we left . The service is so poor that they can’t wait for us to pay while we’re waiting for the rest of my guests . I have a deposit of £100 which is enough to pay for the upcoming 3 guests & I already paid for the 19 guests . The staff keep asking for the payment while I have enough funds as my deposit. We have only 1 hour to enjoy our meal & i keep going to the cashier to sort out the bill which is actually paid thru my deposit. The staff has no courtesy at all . I left the premises they don’t even bother to remind me & pay back my deposit that I have to drive back to the restaurant to get the refund . And also to secure the booking they’re asking to pay cash in person !!! driving too far just to pay the deposit . The staff is disappointing!! My 50th bday celebration would be nicer if the staff was caring , kind & courteous.

Might be wheelchair accessible but not disabled friendly. Too loud and overstimulating, too much going on with not much space or many clear instructions. The fact that we had to ask another member of staff how we navigate because as it was our first time, it should have been asked as we were shown to our table. It's a popular place and the food is decent I think the atmospherics at the customer service overall needs looking at, especially from a neurodivergents point of view. It would be so much better if they opened earlier in the day or at 4pm or something for quiet times only. I would go more if it wasn't so overstimulating.

Great optionsof all different food

Long queues not really worth it. The forks were greasy and found people cleaning them before use. Staff didn’t wear hairnets and some even gloves as they made crepes and fried meats. I found hairs on their “cleaned” tables and veins left in their fried shrimp. Mostly,the food was cold and tasted reheated or microwaved. Kids put hands in marshmallows and towered over tubs of pre-bought ice cream. Area didn’t feel safe at all and had a high crime rate.

The food is okay poor management

Went as a big group for Christmas celebrations

Very good price is reasonable for what they offer

Lots to choose from here and it's all good quality but £21 per person is starting to get a little pricey.

Good choice of meals and also cheap!

Nice but don't forget to book as can be real busy

For £21 you can experience a wide variety of cuisines. Every dish has it's own unique flavours. Definitely worth the experience. You won't be able to taste everything in one visit. There's usually a time limit of an hour and a half. I would recommend the place.

Went down hill it use to be good food is always cold

It was good, huge range of food.

Had a good time with family here.

Always a great choice, good food, hot, refilled quickly, clean and tidy. Staff are quick to clear plates for you and clean and spillage. Food is well labelled and has clear allergen info

The food was very good, lots of everything, the only drawback was that it was a bit too warm and stuffy

Overall, my experience at the restaurant was very disappointing, and I do not feel that I received good value for the money I spent. I hope you take these concerns seriously and work to improve the quality of both the food and service you provide. Thank you for your attention to this matter.

Arrived at booked time for food 7 pm ,some twenty mi uses later still waiting to go in others had booked and was waiting like us ,not overly impressed

Great staff and manager is very attentive

Poor food quality, lighting and signage is dim and dull. Not worth the money, over priced drinks. Too compact for such a busy place. Kids running around screaming is not on, especially around hot product.

Visited Spoons for a friend's 80th birthday. Really good food and excellent service.

Very busy, long queue to go into restaurant we waited over 1 hour for a table! Once inside its very busy much like buffets you find in your hotel if you go all inclusive. Mostly cheap quality food, lots of variety but all about cost saving. Food per adult is 21.99 Chocolate fountain was watered down. Drinks are also of lowest quality and are additional cost to the food. For 2 of us it was about 7.00

Although there were no bookings available on Friday, the receptionist went above and beyond to ensure I secured a dinner reservation for Saturday. I requested a reservation for six but was only able to secure one for four. However, she promised to reach out when there was availability, and true to her word, she called me back a couple of hours later. The cuisine remains exceptional, offering a diverse array of options from various culinary traditions. The only drawback is the crowd, but it's clear that the food provides excellent value for the price.

The food was no better than ok overall. Items that should have been crisp like onion and calamari rings were soggy. Some of the food was not as hot as I would have liked. However, there is a large selection of foods to choose from. The pizzas are cooked fresh in front of you and are delicious.

Plenty of food choices not to bad to be fair only draw back for me its just madness in there due to the amount of people

The staff where really friendly and attentive in clearing our table down and collecting empty plates. The price was somewhat reasonable and to be expected around £20 a head. £10.50 for our child. Drinks also cost £10 for all 3 of us. The quality of food wasn't to great. I stuck to Chinese options, such as beef in black bean, sweet and sour chicken, cola chicken, duck pancakes, the salt and pepper prawns hadn't been devained of its digestive track which put me off. The ribs had no flavour Nd very little meet which was tough. The puddings weren't to bad I ended up scooping out the lychee from a bowl of mixed fruit and having it with jelly and ice cream delicious. The pancakes where tough and chewy and inedible. The chocolate fountain wasn't running but was available to dip in the bottom. The chocolate was heavily watered down and poured of the Marshmallows which again put me off. I looked at the sushi and decided against trying any was it looked dry. I would come again but I wouldn't rave about it and it wouldn't be my top 10 choice. it being the only real buffet in kent it will fo but going a little further to a global buffet in London is well worth it. Overall 4 out 10.

Brilliant place to eat, we've started going pretty regularly. Food is really nice and a huge selection of food.

Good lively venue with good service and a wide variety of international cuisine.

Always come back. Love the buffet style.

A family of 19 went for a birthday meal. It's gone down hill tbh. A 12 year old was charged an adult price,as it's done on height now, very unfair. The choice not as gd as it was. The staff were quite rude. It was so hot in there, it did not make the experience enjoyed. Had to ask for a door to be opened. Some of the chicken was not cooked properly. Prices have gone up, but nothing different poor quality on some dishes. No roast potatoes for the roast. Not alot of pasta dishes. Won't be returning and we have been several times. Hardly any vegetarian dishes either

Booked a table for 4 this morning for myself my partner and our 2 children for a Friday evening, to later receive an email confirming then an email cancelling my booking. After calling I was told that because 2 highchairs were requested they don't count the children meaning the booking would only be for 2 and they don't take bookings for 2 and only offer walk ins . After explaining I would rather book a table and be able to turn up with my children and partner instead of having to wait around with 2 children. I'm sure several parents would feel the same. Won't be going to somewhere I can't even book a table. Feel a bit penalised having children which is ridiculous.

Would not recommend to anyone £50 for frozen Iceland food the drinks tasted like cheap aldi fizzy drinks the plates we're dirty and the buffet options were very limited not much to pick from as most of the food was the same or not cooked properly would never go back

Be super cautious about this place, I have been here before and found it an average buffet place to eat, so not too bad, it has definitely gone down hill, the food is either over cooked or undercooked. I bit into a piece of chicken and it was raw in the middle! Was disgusting, that's it the rest of the meal was ruined for me! Fingers crossed I don't get food poisoning 😪 good luck everyone 🤢🤢🤢🤮🤮🤮🤮

Brilliant. Good selection of food and good quality. Not busy on early Sunday. But Saturday can get busy I'm told . Very good Sunday meal 5☆

Welcome back after Covid with Kent's most expensive refurbishment Under the old Manager. And a local master Chef, in world cooking, .allowing a wheely bin without bin bags in the middle of the venue licenced by the local authority

The rude waitress that showed us to our table on Sunday 1 September ruined our experience. Will never visit again. Food was ok.

First time I have been everything was excellent

Very noisy. A bit like a cattle market. BUT food is amazing. Good quality meats and shellfish. Super dessert selection.

Food and staff was poor -100 aura

Visited 26/8/24 did report to staff I understand people bring children but when they are unsupervised putting hands in the food biting and putting it back is not good this happened in the desert area as well most of the desserts were frozen still so for what I paid wasn’t worth the money did report to members of staff but the food was not replaced so some food was avoided due to kids eating food not liking it and putting it back in the pans

Food is very basic and pretty bland for the most part

They should open longer hours than they do

Absolutely horrendous visit. I visited with a large group of friends. I’m vegetarian and the options were quite limited but some signs were not clear such as the salt and pepper chips are vegetarian however the regular chips are not. The pastas were either uncooked or dry whereas the macaroni was literally water with no flavour. I then went up to the deserts where no signs stated it was vegetarian so I asked a member of staff what was safe and she told me it was all safe for vegetarians however I questioned the jelly as there is regularly gelatine in it and she said yes no chicken or beef that’s only there and pointed to the rest of the food. I then put my plate back as I was concerned and she left then returned she said she asked the chef and he said NONE of it was vegetarian safe only the fruit! I then asked to speak to a manager as I was concerned about the staffs knowledge of what food was being served and I was spoken to by 2 members of staff at the bar who offered no solution. They instead asked me what I wanted in the meantime and I said I would just like confirmation of what is vegetarian and know that you will take this to train your staff properly as it’s a high risk environment with food. He asked if it was the desert section staff and I said yes so he said he would speak to them and apologised. However later on my table asked for a birthday cake and his response to my friends asking was ‘ugh it’s not for the vegetarian is it’. I was made to feel very unwelcome and uncomfortable after this comment.

Have visited several times and love that the food is always consistently good and the variety is amazingly wide. Love it. However, I would say that on a hot day, the air-conditioning is really not good enough to make it a comfortable experience. Overall, it continues to be a good experience. Of course, make sure you book online to avoid crazy queues.

Food average, no air con, ladies toilets disgusting

Great for picky eaters as have many different options and it good for trying new experience only down side is te queue is long and slow but good highly recommended

Perfect evening good selection of food

Definitely return to this restaurant for buffet, the food was really good, with plenty to choose from, and tasted good.

Food is lovely service is amazing your hardly bothered by people slow getting in as the queue is long from how man people visit

Will never go back there went for a birthday meal was told child price is £4 even though mine and my brothers children wasn’t eating ended up being charged £61 food was awful very fatty and chicken was slushy myself and family members have had upset stomachs since eating there. Staff was very rude and kept giving dirty looks whilst we was eating and changing there story about policy multiple times

All you can eat buffet, food was mediocre. A bit overpriced IMHO (£21.99) for the quality of the food.

Ate here on the 17th of July my girlfriend found a fly in her fruit while eating when we asked for a refund they offered a refund for only one meal and the female manager was extremely rude and condescending and claimed it wasn’t her job to watch for flies in food and said it’s just how it is they also didn’t clean out or replace the communal fruit, disgusting service reported this incident to Medway council

Not a great selection, the staff are quite unpleasant on the door, but the wait staff are nice. A few 'kitchen' staff just aimlessly wandering around the food not actually refilling or anything. And expensive compared to other world buffets we have visited for what is available.

Amazing experience ! I will come back !

Food was lovely. The only issue we had was that we arrived at 7.30pm and they kept reminding us that the buffet shut at 9. (Once would have been enough). We were aware of the closing times but we felt very rushed at times.

Very awesome atmosphere with Sumptuous meals and prawns

Would recommend this to everyone

Food was disgusting there with one week I’d say

The grill part is so unfriendly!! You have to wait 20 minutes to get your food. I understand that they serve food late on purpose, but it's too obvious. I feel like I'm begging for my own money. In this case, I recommend skipping the grill.

The food was nice and there were plenty of dishes to choose from. The dessert section was a bit lacking and the chocolate fountain was ridiculously watered down. The restaurant was quite cramped with tables as close together as possible so that I had to turn sideways to get up to where the food was.

Phenomenal experience great food amazing service I highly recommend 👌

Was not aware that we had to pay for drinks. No issue paying the £3.50 but we had no idea you had to go to the bar and order them. Food was great and will definitely return. Sushi was dry so probably wouldn't go for that, but the duck and prawns were so juicy. The staff managing the Teppanyaki did not want to be there, almost appeared that they tried to hide to avoid anyone noticing the area.

Nice place, food was okay but was too crowded for me to really enjoy my meal.

Average meal, more quantity than quality

Busy place with ridiculous selection of yummy foods from all around the world. Really enjoyed the experience but considering saying it's all rubbish so it gets a bit less crowded. No complaints really.

The right place to try cuisine delicacies from around the world.

Really disappointed, the food was awful , tasteless ,rubber frozen dog food basically. Really overcrowded, bad atmosphere, people eating out of the buffet with there fingers! very unhygienic, local beggers in the entrance asking for money ! We won’t be coming back!

Amazing range of foods, clearly marked so you don't make a tongue curling mistake. Would go again, children all managed to find something they really liked

Took my family here at the weekend. There was 12 in our party. We paid £22 a head plus drinks and I can honestly say it was the worst food I’ve ever had in Medway. There was lots of choice of poorly cooked luke warm food. Everything tasted the same and the chicken was not cooked properly and was squidgy. Out of a group of 12 people 8 were poorly within hours of eating. The other 4 refused to eat the food due to the poor quality. My bill with drinks came to over £300 and was literally down the toilet within hours. Save your time and money and stomach and avoid at all costs.

Great staff very polite However there are no stews on menu eg beef/chicken stew etc

went to this restaurant last night it was disgusting the food was way to salty served cold tasteless all i can say what a waste of money do not reccomend

One apon a time I really loved this place due to only being a all you can eat buffet. Prices are reasonable and the drinks are nice, and they have alot of food options to choose from. Only down fall is the food isn't full of flavours some dishes are very bland. I don't get as excited going when I'm invited by family and friends on special occasions because eyes are on you and it's very uncomfortable at times. I'm a massive foody so it's a shame it's not that good that my mouth waters 🙄

Definitely recommend, for the choice of food alone.

Went with the family for Sunday lunch. The food was very nice and the staff were friendly. There was a wide selection of food to choose from.

Went with birthday party and pleasantly surprised of how good it was. Plenty of choice of dishes, as much as you like and good value. Definitely recommended if hungry!!!

Looks like an interesting buffet restaurant. I visited the website to know more about this place. I plan to eat out there soon. Be back to give my full review after visiting the restaurant.

Food was very bland but the waiters were really good when it came to looking after the customers

Visited Spoons this evening for a birthday with 2 adults and 3 children (7,11 & 14). Booked and on arrival was asked to pay in advance. No real problem with this and I can understand why however we were charged 3 adults and 2 children..... when we quizzed this we was told a child is under 16 but also has to be under under 150cm? This isn't something that I agree with and even less so considering my 2 younger children individually ate more than the 14 year old at the dinner..... Service to be honest was pretty poor and we sat there for at least 20 minutes in to the meal expecting table service for drinks to find out you have to go direct to the bar..... probably worth the till staff or person who took us to the table to advise this...... Otherwise food wasnt too bad but nothing exceptional and have certainly had better food and experiences and all you can eat buffets.

decent food staff were very helpful on floor, at till and also the chef. my son wanted hash browns with his food just after lunch. normally hash browns are off the daytime menu. The restaurant was very accommodating with my sons request and put a smile on his face. went above to please. thank you 😊