Southwater Country Park Cafe in Horsham

Katie, what a gem! One thankful father and daughter for our post Fathers Day bike ride ice cream! Lovely staff. Always enjoy visiting Southwater country park in these warmer months

Got served by a lovley lady called Aliyah today exceptional service, very polite and helpful. Very much enjoyed my coffee and flapjack.

Have been visiting here with the Horsham park run group. We have received fast friendly service from the team. A great cafe in a beautiful location.

Lovely friendly staff, always accommodating on a busy Parkrun morning. Excellent cakes, always a Dairy free option available.

Great coffee and selection of cakes! Lovely country park cafe, will be back again soon. Seating outside is great for soaking up the sunshine and lovely view of the lake.

Absolutely amazing food and friendly staff ! Beautiful views and very welcoming. Will definitely be back !

Not over Happy with the service we received today. No social skills by the staff. Extortionate prices for a tub of ice cream. One scoop £3 😡 beautiful park

The park is a lovely place for families..walking and picnics. However the toilet facilities are disgusting. There are separate ladies facilities with showers and baby changing. They are filthy, in poor condition and the walls smeared with excrement. There are other porta cabin toilets that are shared by men and women. I was most concerned to see little girls going into the toilet blocks where adult males, complete strangers were also going. This needs investigating. With so many visitors surely better toilet facilities could be provided? Shame on those responsible

The food was lovely so it was a shame the customer service is appalling. 3 girls just standing and staring at you while you try and work out what you want without a menu. Asked for a panini that was on the blackboard out the front- don’t do them anymore. Need to sort out their signage and staff. Wasn’t very clean or tidy. I asked if dogs were allowed and I got shut down before I could even finish my sentence. In all they need to sort out their staff training and have a refund.

This little cafe is a gem! With a great view of the lake and outside seating, essential these days! I visit regularly with my husband for a walk round the lake followed by a coffee and homemade cake or a hot sausage roll, lots of good things on the menu.... and ice creams for children of all ages! Open all year its a must for a visit, there are interesting activities to watch on the lake kayaking, model yachts etc. while you enjoy the sun on the terrace of the cafe with a bite to eat. There is a play area in the park for the youngsters too and a pushchair accessible path. It's one of our favourite spots for a stroll, and a place to meet up with friends.

There is a lot of good and bad things to say about Southwater country park and their cafe.The park its self its very beautiful and is a nice walk there is a few things that need updating but on a whole its very pleasant, the children's play area gets a bit over Crowded but that is the case in every park there is beautiful swans on the lake and I think it would be a very relaxing place to visit in the summer Went to the cafe for a coffee and a bite and ot was my first and last visit.It was very busy inside no social distancing and only one sanitizer station.They had very loud music playing that made it very difficult to hear the lady taking our order There was 4 staff in there one seemed to be in a tiz not really knowing what she should be doing.Anther one with a mass of messy blond hair lingering in the background.The girl making coffee was very calm and the coffee she made us was ok, I've had better but I've had worse.The lady on the till seemed to lake basic customer service skills and was very abrupt and shouted at us as she thought we was leaving at the entrance but I was grabbing my child who had attempted to run off.We had two lattes a egg mayo baguette sausage baguette and a kids lunch box this all came to £20.30The coffee was passable seemed to have no taste the kids lunch box was very reasonable but the ham sandwich was dry the sausage baguette was soggy and to top our bad experience off the egg mayo baguette had a long blonde hair in it.Because of how busy they was we decided not to make a scene and go somewhere else If I was to visit here again I will bring a pick nick next time

Been a couple of times this year. Last time last weekend. We’ve had coffees and ice cream. Staff were friendly. A little expensive but no more than you would expect at a park / cafe type place. Toilets outside were clean

There were no facilities for hand sanitation or sanitation of the outside seating area and since there were 2 staff on no one came to check the hygiene of the outside area. On display were a very limited selection and the card display was there for tuna sandwich but was told there were none. The cappuccino coffee was only half full mostly froth and there was a tea bag in the cup at the bottom. They replaced the coffee and a complementary bag of shortcake but the cup again was only half full. The 3 orange juices were never served and after going back to enquire if the baguettes were ready we ate and left. The sandwiches were stale and baguettes were dry no butter. The staff were clearly under stress. The staff operating the coffee machine need more training. We certainly would not frequent this cafe again.

Had enjoyed a nice walk round the park and stopped off for a drink and a sweet bite to eat. Sadly the overall experience was one of substandard drinks and food. Could perhaps have slightly overlooked this given the current times but the cross and moody lady - the younger lady was personable - was very abrupt and came across as rude! Times are hard for everyone at the moment but after this experience I will not be returning anywhere soon - much better places where to go where you are welcomed with a smile rather than a frown!

Myself and my partner went for a walk with the dog around the park and thought we would grab something to eat and drink, the food was okay if not expensive however that's to be expected in a park. The coustmer service was awful, no signs anywhere saying dogs aren't allowed, however sell dog ice cream, it would be good if they put a sign on the door. The ladies serving would rather be chatting to each other than being polite. Would we come again, probably not.

The two ladies in the cafe could not have been more helpful. The selection offered was limited but very delicious. I had a baked spud which was crusty on the outside and perfectly soft inside, I was given a very fresh crisp salad in my container - which was a welcome surprise. My coffee was excellent. Children visiting were fighting for an ice-cream from the extensive selection and parents were treating themselves to a price of cake - which looked amazing. All the knives and forks were wood and containers recycled cardboard - I felt very good about that. The views from the cafe were stunning. I would recommend the cafe at the country park to anyone wanting to have an affordable treat whilst soaking up the scenery.

Such a lovely park but huge shame about the 2 women in the cafe who were very rude & shouted orders at the customers as if they should all know where to stand in the way that they wanted. Absolutely zero customer service, not even a fake smile.. serious Customer service training needed sadly, but the ice cream was lovely, just not a pleasant experience buying it. Everyone looked embarrassed & wanted to leave!

Amazing cafe it offering a takeaway service lovely friendly staff and very professional bought a amazing coffe cake and somthing to cool ice cream sat on the grass and enjoyed overlooking beautiful lake

I have visited this cafe on 2 occasions once during the week and once of a Saturday and this will not be my last visit Our first visit was on a Wednesday we was a bit concerned about it as we had seen a few bad reviews via TripAdvisor so we really wasbt expecting much Meeting friends so never had a choice on our meeting place We had a coffee each and a Jacket potato nothing much could go wrong with that when ordering we was informed that it would take at least 20min to cooker as they was being bafe fresh Whilst waiting for our food it had found there was a very relaxing atmosphere there When our Jacket had arrived it was massive and they plate was full of salad it was very delicious The staff are very friendly and couldn't do enough for you During our weekend visit we had noticed how the atmosphere had completely changed it was noisy and full of kids Its was very busy and staff was running around all over the place But they still was very friendly and very helpful We will definitely be visiting more often

I guess this place is fine if you have kids and want a quick kid like pit stop. Unfortunately for us on our visit to get something to eat - we went elsewhere first where the service ignored us for 35 minutes so we walked out of there, I looked what was in the area and the pictures on here looked good! Panini for lunch - that’ll do!! Anyway, upon arrival there were about 3 selections of paninis which were served on a paper plate (perhaps see if your customers are kids or adults as this was defiantly an odd experience!) The salted nachos served with the panini had more flavour than the hot cardboard textured bread I was eating, literally no flavour almost inedible - my partner also left his as the chicken and bacon had froffed out some strange bubbly oozy white creamy substance which didn’t look great. Yes it was a weekend but the place itself looked like it’d suffered a zombie child apocalypse! It was filthy!! I understand a lot of the customers here do have kids so Perhaps have one person just trying to keep the floor and tables clean instead of handling food at the same time as her phone behind the counter (yuck) By this time we were starving so we did stay but otherwise I think we would have left upon first impressions. And I was slightly embarrassed to have suggested this place and paid the parking. Do I think this place is hygienic? No? Would I return, sadly no? However I must point out my partner had a raspberry ripple cake and he said that was very good.

We have had lunch and coffee here several times. There is a great selection and the food is lovely. You can sit outside overlooking the lake or inside if it’s raining.

Have used the cafe numerous times, everytime we've eaten there the sandwiches have been great, really good value. Can highly recommend.

It is a year since we visited Southwater and we again found the service and friendliness up to standard. The food although not great value was at least hot and fresh. The coffee was average at best, but overall a very worthwhile stop.The ease of parking is good and at £3.00 all day is good value.

Great toasties, and wraps, all freshly made, and cakes to die for. Ice-cream too for those hot days and right on the Downs Link for those who want to cycle there or walk. Our children love it.

Use this delightful cafe regularly, once a week, with grandchildren. Staff are amazingly cheerful and helpful and we always enjoy the coffees and rocky road.

Went here on Monday I understand that it was busy as it was bank holiday Monday but hygen still should be there main concern When I was in the que I noticed there was a girl sweeping the floor who then went to the oven to get good out safe added salad to the dish that she picked up with her hands I would like to point out at no point did she put on gloves or wash her hands The girl on the till was handling money and cutting cake she also never wore gloves or washed her hands to my disgust she even touched the cake she was serving Floors was disgusting and so was the tables no one had even bothered to clear them you had to do it your self even the cutlery was dirty They will definitely not be seeing us in there again this place needs seriously in investigating

As sunny day, cafe and outside area was packed. Ordered BLT, Tuna melt paninis, sea salt crisps, Pepsi, lilt & Dino kids box £17ish. Short staffed so took a while or order and even longer wait but food was good. Then had Cherry bakewell & Oreo Ice creams which were great. Clean toilets and plenty of tables to sit at outside.

Staff were rude and tried to overcharge me. I ordered the veggie panini and she said they didnt have that one anymore so I had to pay more for the new version. I refused, and turned out I got the original anyway! FYI they do NOT toast your panini they shove it in a diry oven so it comes out dark brown and very unpleasant. No one on our table finished their food. Also had a slice of cake I could play the drums on it was that hard. I would rather starve on my day out than eat here again.

After a trip to the playground with our grandkids we visited the cafe.

We enjoyed fresh sausage and bacon baguettes, the bacon was good back bacon, not frazzled streaky stuff. Friendly staff.

We come here a lot - it’s nice in many ways, lovely view overlooking the lake and ok priced.

Went with family group of 6 - children and adults - to the country park for lunch then walk. Good selection of fresh food, drinks and cakes. Variety of paninis jacket potato’s, kids pizzas etc available. Order taken at the counter, delivered to table without too long a wait -hot food properly heated through and all was tasty. We all enjoyed what we had, good value.

A great place for a family to take a break in Southwater country park. Good food, ice creams and cakes etc.

Very limited menu on a Monday as they didn’t have a delivery. Didn’t seem to be one off ! Nice view though , could do with free parking to help them I guess.

We visited as a family. Little cafe with limited spaces but as we arrived loads of people left. Don’t expect 5 star but still a very good cafe. We had a coffee, tea and 2 of the biggest slices of gorgeous cake :) what more can you ask for.

Looks a little grubby and unclean tables and floor but was at the back end of the day coffee and cake ok when they were finally served and good value but need to keep n top of the cleanliness

I visited the cafe on Tuesday 6th November, I was pleasantly suprised at the changes inside the cafe with the new fresh looking table clothes, it has brightened the whole cafe up. I had a lovely panini with my mother, will definitely be returning! Both of the lady’s were extremely helpful when asking about details for the children’s area and car park charges for future references.

We went to the Cafe for a brunch type meal and were not disappointed. Their breakfast is excellent and great value - all freshly cooked to order. Happy staff, flexible menu, very clean. Definitely be returning.. A****

The cafe is a good place to get a tea/coffee/ice cream after a walk around the park. Gets busy during the summer months. Lovely views across the lake.

Went with my daughters & children all the way from eastbourne as supposed to be amazing here.. shame as completely forgot about my food! Asked about it after a while and they had already thrown the slip away?? Totally hectic in there, and Very sticky tables..

Wow.... I have honestly never received such appalling customer service!! We were served by the rudest man I have ever met! At first I thought he was joking because u was so taken back by the way he was talking to people but no he was being serious! I politely asked if I could have two glasses for our cold drinks and he shouted at me that they were “trying to save the planet!” He then pointed and shouted directions as to where the glasses were before taking a step back and shouting at everyone in the queue “if you need glasses they’re over there, come on people talk to me I want to go home early today!”

Lovely cafe. Didn’t bring a picnic so thought we’d have lunch here. Food is great and he milkshakes are amazing. Ice creams great. Reasonably priced too. Will be visiting again soon.

Seated outside under an umbrella it was a perfect setting for a light lunch after a 20-mile cycle ride. The variety of food was good and all at reasonable prices. The Panini was hot and well filled and the service was polite and helpful.

We only had an ice cream at the cafe but we was served by very young girls who had no manners and no adult supervision, they literally threw my change at me and the cost of one scoop of ice cream at £2.80 is extortionate.

Very limited menu on a Monday as they didn’t have a delivery. Didn’t seem to be a one of ! Nice view though , could do with free parking to help them I guess.

We visited for drinks and cake during a day out at Southwater Country Park. Good coffee but the cake was a little dry - prices were fair. Seems to offer a reasonable choice of food. Inside and outside seating - the outside seating provides lovely views over the lake.

Great, friendly service and good coffee every Saturday morning when Horsham Park Run was temporarily relocated to Southwater this winter. Free cakes one week were very much appreciated. Staff always very accommodating and helpful. Doggy ice cream available too!!

The cafe offers a decent choice of food and can't complain about the quality of food as they work with a small kitchen space with few equipments. Lovely staffs. Indoor and outdoor seating available with a nice lake view.

We called into the cafe in the park Saturday morning for breakfast although they were open and busy preparing for the day they had not staring cooking, that did not stop them serving us coffee. As soon as they were organised 4 x full english breakfasts were served up all before official opening time. The staff were extremly friendly.

Visited here last week with my 2 year old son what a lovely place. Food and service amazing, my boy is normally unsettled but the staff was amazing with him. The place was so packed but staff were coping well under pressure! All round great place! Will definatly visit again.

What a Lovely Day out. The cafe was lovely food was quick & tasted amazing the staff was very polite to me and my young child he was very pleased with the colouring that was on offer, wide selection of ice cream and cake. Would highly recommend this place to anyone, can’t wait for more summer days out :)

I went to the country park and decided to stop at the cafe for a coffee and bite to eat with the kids; they have a wide selection of food and a good menu for children! The cafe overlooks the lake which is really pleasant in the warmer weather! The staff are friendly ad helpful and the cafe is very clean and tidy! Great work guys :) I will definitely be returning!

Me my sister and our children visited southwater park on our visit we went to the country cafe. We was welcome by friendly staff. We was very impressed by the wide selection for our children for example ice creams and there was also a sweet Cart with popcorn, candy floss and sweets which the children was over the moon with. The cafe also do children's lunch boxes which had a variety of things in them. our panini was cooked perfect and the selections of cakes was to die for. Overall we was so amazed by how lovely the staff are. we will definitely be returning again next week our children can't wait to return. Definitely recommend!!!

Arrived at the Café after the long haul up the Downslink from Henfield Unfortunately the café was closed nd the staff were but they still made me aTea which was gratefully recieved Many thanks

Have been using every Saturday since Park Run moved there. Have to say very impressed by whole setup. Great selection, good coffee, lovely cakes and hot food, friendly, efficient staff and nice atmosphere. Wish we could take you with us when we go back to Horsham!

Prompt service. Even when faced with the Horsham Parkrun. Perfect stop with great food choice and range of ice creams for little ones.. Worth a stop if dog walking, taking children out or just looking for a stroll and coffee near Horsham.

We've been regulars for the last 4 months, the staff are always happy and quick to clear the queues. Good coffee and a nice range of cakes and snacks, well worth a visit.

Since temporarily relocating Horsham Parkrun to Southwater I have had the pleasure of becoming a regular at the cafe.

We've been to the cafe every Saturday over the past few weeks as the Horsham Parkrun, we weekly take part in, has temporarily moved to the Southwater Country Park due to the muddy grounds in the Horsham Park. The food we've had in the cafe was always very tasty (yummy egg & bacon and sausage & egg ciabattas, tea cakes, muffins), there was a good variety of soft drinks and teas and the coffee was nice. Also the cafe's staff was very friendly! We took our disabled son and carer with us a couple of times and one of the members of staff, a lovely lady, offered her own Wi-Fi hot spot to our son and a hot chocolate to the carer while we were running!

Excellent service from the team at the cafe and very generous of them to offer free cakes to the Horsham (Southwater) Park Runners. The young man who served me was very warm and friendly.

Great selection of cakes and a cup of tea by the lake . Staff are always very pleasant and welcoming to me . Very clean cafe well recommended

Coffee shop, cakes and staff were pleasant. However the chips ordered were absolutely awful: very greecie & burned, the worst I ever had.

Very polite and welcoming, went above and beyond to help us and accommodate me and my nieces. Thank you for a lovely visit.

Had a lovely latte in a nice china cup and saucer so despite other reviews it would appear the cafe has not replaced all the china with paper take away

I was disappointed to see that the cafe has replaced all of its china plates and cups with non recyclable, disposable plastic cups, plates and cutlery, even for those eating in.

Not the best of places to eat. Slow service and hot drinks aren't very hot. Needs some improving. Will come back and try again though

I have recently moved to Horsham so it was my first visit to the cafe and Park Tuesday I was very pleased with the selection of food that was on offer and it was very nice to see so many home made items like scones and cake. The cafe assistants looked happy to be there which always makes a difference to the atmosphere. Myself and the family will definitely be returning in the near future.

Today I visited the cafe with my children and my mother, as approaching the counter the welcome was very cold as was the coffee! After finding a table we sat and drank the coffees, and watched the two assistants. One of them decided to eat whilst preparing a customers food, which could be the explanation as to the one star food hygiene rating. Also the smoking and no hand washing. Inappropriately dressed. Will avoid at all costs, next time take my own packed lunch and flask.

I really enjoy this place and love the cafe. It can get quite busy but its worth a visit. Really good choice of food. It lost a point because you now have to pay to park.

Felt I had to write a reply to the person moaning about and berating the Cafe on its policy over Dogs.

This cafe is in an excellent position and has year round potential customers. Sadly they do not make the most of it. The staff are frequently rude and often chaotic- taking ages to prepare a simple request. Dogs are not allowed- the park is absolutely full of dog walkers and they sell dog ice cream and yet dogs are not welcome- fair enough but since at various times they are the only potential customers - it would be worth perhaps trying to exploit this in some way - even with a covered shelter and a small woodburner or similar to warm up the walkers. The owners need to take a spin about and see similar cafes in similar spots that are absolutely bursting at the seems at all times.

Stopped off with a friend and enjoyed a lovely tuna melt panini and hot cup of tea. Very tasty. Would defintely return.

I visited this week and ordered a panini, at the time of ordering I was not informed of any wait for food, half an hour later I went into the cafe and asked how long it will be, then to be snapped at by a member of staff and I quote "there is going to be a wait".

I visit the cafe regularly it's a great place to eat and drink. The staff are always helpful.

I asked if they did a flat white, and was assured that they did. What I got was a double espresso, a load of boiling water and a layer of foamed milk. Unsurprisingly, the result tasted pretty watery - and I was charged for the extra shot. Avoid.

I have often walked around the park but never visited the cafe before. Having read mixed reviews I was a little wary. The building is in keeping with its surroundings...rustic. The baguette I had was freshly made, full and delicious, my husband's panini also. Well priced for the amount of food, hygiene was not a problem, trust me I work in catering and know what to look for, whatever was past has been dealt with. Sat outside on a glorious day, free water if you needed.....what a gem, will certainly go again, maybe ice cream next time!

Have been to the park before but not been in the cafe. From the outside it looked quite shabby but it was clean and bright inside, friendly helpful staff and a great cup of coffee. The food looked delicious so shall go back and sample it next week. Lovely spot to enjoy the scenery.

Lunch for 4 adults and 4 toddlers. Baguettes were fresh, very full and very tasty! Comfortable and warm inside the cafe although we understandably had to sit outside as we had dogs with us. Staff were friendly and pleasant.

There was a reason this got 1 star hygiene rating. Don't eat here. The coffee can't really get messed up but you have been warned

Nice cafe Friendly staff Clean and tidy Freshly cooked Good prices What else can you ask for ! Good parking Eating inside or out

We enjoyed a couple of delicious sandwiches and a couple slices of cake between the 4 of us. Caramel toffee cake was delicious but sadly the chocolate muffin was very artificial tasting. Slightly overpriced but good service and a lovely view

The cafe is great, it has a very good selection of meals etc. It is priced well and is in a fantastic location. Shame you now have to pay for parking.

Visited country park during a weekend away, as thought it would be a nice place to walk our dog and then have coffee and a cake. Had a lovely, albeit cold, walk around the lake where we saw lots of other dog walkers and were looking forward to warming up in the cafe. However, on approaching were shocked to see a sign on the door saying no dogs admitted. We were dissapointed and rather confused by this, as this is obviously a popular walking spot. They're clearly missing an opportunity here though, the cafe was nearly empty, and as it was much too cold to sit outside we abandoned that idea and instead found a lovely dog friendly pub just down the road!

Que was long only two serving, chose a can of drink as would be quicker than waiting for hot chocolate!! £2.50 for a can of drink and a kit kat!! well over priced and not even a glass with the can. And dirty tables to sit at, even when the que went down no one cleaned the table. Def wouldn't bother again.

A missed commercial and social opportunity. Tired decor with staff giving impression of not wanting to be there. The advertised soups were not available nor was the chilli filling for jacket potato.

Definite no go. The service is poor. If there are more than 2 people in the queue then all hell breaks loose behind the counter. The staff need training and have better manners. The food behind the counter looked reasonable but didn't get a chance to try it.

This cafe is nicely set on the Downs Link cycle route and is a great stop for refreshments. The cafe has come on in leaps and bounds since our previous visit. The is a good selection of food on the menu from hot meals, filled baguettes, cakes, snacks and ice cream. There is a good choice of drinks from hot to cold. There is ample seating inside and outside covered and uncovered. The staff are very friendly and helpful and nothing seems to much trouble. We will definitely be returning.

It's a lovely spot to grab a drink and a slice of cake or ice cream and watch the activities on the lake. The café is clean and nicely furnished with outside benches and the value and quality is slightly above what I would expect from such a place with a 'captive' customer base. Don't expect fine dining, it's a country park café, but it's a nice place to have handy when visiting this lovely place.

We have been a few times now and found the food very mediocre, the menu needs updating, staff friendly but always very busy and rushed, and they don't take card which is a pain as we hardly carry cash anymore. It's ok for a quick drink and slice of cake but I wouldn't go here and expect an appetising lunch, which is a shame as it is in a lovely location and I agree with other reviewers that there is a huge opportunity here to make a lot of money with food as the park is always busy.

Disappointing visit - overpriced and poor value. Top tip: Take a flask of coffee or go to Southwater Lintot square and buy coffee there. £2.20 for a very small (espresso size) coffee!

Very good cafe. Need to bring cash as the card machine doesn't work well. Parking us pay and display. Lack and play park are free. There is also boating activities and fishing around the lake.

Having tried the cafe several times we now take our own refreshments. It should be great and is certainly an opportunity for someone as the country park is very popular. The service and quality of food are poor. Often things advertised on the menu seem to be unavailable and a friend had part of a meal delivered with no explanation other than they had run out of some products. No refund or alternative were offered!

Good for ice cream: £1.80 for 1 scoop of your chosen flavour. Better flavours than the icecream van near the park and I think cheaper so head to the cafe. The cakes and snacks had a good enough range. I would bring a picnic though as it is far from the park and lake. Staff seemed friendly enough, although, could have interacted a bit more with their customers. No dogs except guide dogs are allowed, fair enough, however seems like a place that would be dog friendly. ^-^

A group of us came to the Country Park on a day of torrential rain and were forced to spend all our time in this café.

did not know what to find at this cafe but what I did was very good the staff were great the food was also very good at reasonable price

I've been to the park lots recently and have now discovered the cafe too. They offer generous baguettes and gorgeous cake amongst other reasonable options on the menu. It can get busy but the wait for food hasn't been as long as they have predicted. If you choose to eat on a bench outside you have a lovely view of the lake. The ice creams look appealing for my next visit!

Came to Southwater park on a gorgeous sunny Saturday with three of our children (6/10/12). Opted for lunch at the café and we luckily bagged an outside bench on a busy afternoon.

A very nice range of cakes with huge portions which I challenge anyone to finish! Very busy in the cafe itself but a warm welcome.

We have often had coffee, cakes or sandwiches there before and although the quality of the coffee has sometimes been questionable, we have always found it to be a pleasant experience and usually sit outside on the terrace overlooking the lake, if we have our dog with us which we did today. The food on display looked tired and uninteresting so I settled for just two coffees instead. I had a full loyalty card so only had to pay for one coffee which at 3.20 pounds was in any case, absurdly expensive for the one cup. Had it even been palatable, perhaps one could accept paying this amount but the cappuccino my wife had was undrinkable. Maybe as it was the free one, they omitted to put any coffee in it as the taste was a combination of warm milk and hot water, nothing else! I had a latte which was weak, tasteless and at 3 pounds 20, about 3 pounds overcharged. I had in fact asked for a hot chocolate for my wife but the girl behind the counter casually said "I don't have hot chocolate today" Wonder why not...doesn't take much surely,.