Sofitel London Heathrow Hotel in Hillingdon

Great location if needing to overnight at Heathrow.

Very tired hotel and rooms quite- expect 3 star

Great location. Arrived about hour early for checkin, but the service at the reception was quick and efficient. Great service from Aartee, who dealt with us and was very friendly, a credit to your staff. Would definitely use this hotel again.

I would recommend this hotel! Amazing!

Excellent location for Terminal 5 Heathrow. The foyer was very clean and staff efficient. The room was a little tired looking and there was not enough tea, coffee and milk for our overnight stay, despite requesting more, they never materialised. Restaurants a little over priced.

It's very convenient for flights out of terminal 5, we had an early flight and they called to make sure we would make it out on time.

The customer service person who checked me in was lovely and kind. Booked a wheelchair for one of our party members, told us all the details about how that worked for the next morning. The hotel is gorgeous. Room was impeccably clean and that bed...divine. If you have a layover at LHR, you HAVE to stay here. It could not have been better.

Excellent hotel, clean, functional, quiet, with excellent beds and quality pillows.

The worst hotel I ever been . Rudest staff I ever seen and awefull service I ever experienced.

The early check in is BS. It should be 9 am check in. Early check in should be changed to 9 am check in to avoid huge disappointment and frustration. Private car to theatre arranged by hotel took us 3 train stops and 30 minute walk caused a late arrival at theatre, extra train charges. You fraudulently took my money up front and did not deliver.

The Sofitel couldn’t be closer to T5. A beautiful airy hotel. Rooms are very well equipped and maintained and very quiet. We had a good, comfy sleep. Menu in the informal dining room was uninspired and over priced but otherwise very happy with our stay.

Super convenient and super comfortable! The hotel was welcoming and of the highest quality. Our bed amongst the most comfortable I’ve ever slept in and the room completely sound proof. Other aspects we really appreciated were staff readily on hand and really happy to help, the shop and the bar where drinks and food were great. We headed off to departures the following morning happy and well rested!

I had a great welcome from Umar at reception. The entire team always dedicate themselves to guests. In the lounge, once again really wonderful service from Ronaldo and Sujeewa. The lounge service is amazing as always and it's so lovely to see that they go above and beyond for the guests. No one leaves the lounge without being very satisfied, like myself! Best, Navid

Late night check in, was given a room where the aircon didn't work. Eventually got moved to wheelchair accessible room (I don't have a wheelchair). Basin was extremely low for an able bodied person, shower was not a rainfall, and the mattress was very soft. Not a great night's sleep.

After arriving from the US, there were 12 hours left until the next flight. It turned out that Sofitel offers rooms for rent during the day from early morning hours (I arrived around 07:30) until 18:00. Just follow the signs at the airport - the passage takes place within the building without having to go outside. Spacious room, perfectly soundproofed, bathroom with bathtub and delicious meals as part of room service. A great way to relax between flights! I have no complaints.

Right. We gave you 2 weeks to respond, but you chose to ignore us. We had a 7am flight so had an early start to our day. During the shower, we discovered the grab rail was detached from the wall. As a result, I slipped and injured myself. Told the front desk ASAP, no solution was offered and we had to leave for our early check-in at LHR. Wrote to the hotel manager as well as the Sofitel complaints department asking for a full refund. Was ignored. Accessible bathrooms should not be like this. It is a serious safety issue. You ought to be ashamed of yourself for providing this kind of accessible room to disabled people. We want a full refund. Please! 3000 points is how you compensate? Don’t make me laugh! I explained to you we had an early start, so as soon as we found out, we were checking out for our early flight. Don’t you dare try and pin the blame on me! Full refund now! Not 3000 points!

Great stay and nearly 5 stars. I stayed in two different rooms: Superior and Luxury Kings. This review is missing a star because while the Superior room was comfortable and very clean, several of the wall switch buttons were broken (inoperable) at the bedside tables. The shower door didn't close, leading to a wet floor. My Luxury King room was in great shape. Everything else went very well and the staff were excellent hosts. I must call out Aartee from the front desk team who was especially kind and helpful. She even found me a room with an outdoor view to get a little more light. I had breakfast delivered both mornings. It was tasty, on time, and still warm :) The first morning I enjoyed breakfast over a view of enormous planes landing right next to the hotel in absolute silence. Thank you!

We stayed at Sofitel Heathrow on way to and from Rome. First stay was 24 hour layover. After flying for +10 hours, it was quick and easy to drop off luggage and hop on the Elizabeth train to city for dinner and a show in the West End. Rooms are very quiet and peaceful. Next morning, we used the gym and had breakfast before walking to terminal 5 to catch the flight to Rome. On the return, we landed, checked in, dropped bags in our room and were on the train to the city for dinner + show again within the hour. amazing. We used the gym and booked spa appointments the next morning so we were relaxed for the +10 hour flight home. Staff is friendly and great location and convenience. 10/10 recommend

Very positive. it is a great convenience to be able to walk to and from Terminal 5, and to enjoy a comfortable and quiet facility with all necessary services. We did that at the beginning of our visit to England and the night before our return to California.

Super pretty nice and lovely big plants. Thank you to Ronak i hope he enjoys his time off 🩷

Another great stay at Sofitel Heathrow. Perfect start to our travels.

No phone charging option next to the bed! Wow! The shower door didn't close all the way. Full English breakfast for 27 quid? A bit of a joke. Long hallways to the airport hadn't been properly cleaned. Mediocre corporate hotel with a thin veneer of "luxury."

Awesome hotel for a one night stay to catch your flight. Forgot to take pictures though 🤪

Always an excellent experience - especially for an airport hotel. Friendly greeting from the staff kicks off the experience (Ignatius - a personal “thank you”!). Rooms are always spotless and bar/restaurants provide good quality offerings in food/beverage and service. Keep it up!!

It’s great how close this hotel is to T5 and transport links, making it great for airport travel and into the city. Also excellent value this time, but rates do fluctuate. The only thing poor about this visit was the time to check-in. First there was a long queue, and then as I’d booked online, I’d selected two guests to stay in the room but just one breakfast, which was easy to book online, but inconceivable to the guy that checked us in. After much protracted discussion, I had to tell him to take the single breakfast off, and that my partner would just pay at the restaurant. First impressions count, and this one was painful as we just wanted to get to our room.

Having stayed at many Accor properties, my expectations were already high — yet our experience truly exceeded anything I could have imagined. From the warm welcome by the gentleman concierge who assisted with our luggage, to the delightful front desk associate who provided a complimentary upgrade, and the attentive restaurant team — every interaction was outstanding. As if the service weren’t impressive enough, the room itself was exceptional — featuring the best bedding, bathroom amenities, and decor I have experienced in any hotel.

Beautiful hotel. JUDE on reception was professional, courteous and helpful. Much appreciated.

Tired hotel, poor, shabby and the single most annoying thing being that there is no way to charge your devices by the bed. No power or USB sockets. Mentioning this to the front desk, they said that this had been fed back frequently to upper management, who simply ignore it.

Had a love dinner and stay in the sofitel, one of my favourite places pre flights

personal taste but beds/pillows too soft!

Good place right in the airport. At least my room didn't have any view whatsoever.

We were upgraded but the room wasn't anything special

I could have easily rated this 10 out of 10. The hotel is great! I dinged it one point because there are no current bedside plugs - the lamp plug is an old style and doesn't fit any of our plugs - even if they did there aren't enough outlets for the lamp, a CPAP and a phone. The restaurants are great, the club relaxing, and the service impeccable. It's a great place and so convenient for next day travel.

A wonderful stay yet again, this time thanks to Jeenet and Francisca after a mix up at check in. A family favourite Hotel tradition continues.

Clean attractive hotel with excellent staff

Great location being connected to the airport. Had to wait around 10-15 minutes to check in which wasn’t ideal after a long day. Quiet, comfortable room with amenities in room.

Right in the airport. Malhaar on the front desk was great - worked all through the night as well. Went beyond to help and started the stay you a perfect start. Pricey breakfast, but that was the only negative I found. Not a bad gym and very quiet. Worth it than staying further away for a few pounds less

I was staying 1 night, prior to a flight to Miami BA from terminal 5,, part to visit my ill twin, my son and a holiday. The Elizabeth line was closed for HS2 work( might never finish), the journey to the airport took ages and was cold. Check in was good, room even better, a free upgrade! I’ve always enjoyed Sofitel, near Haymarket and St James London, v central and exclusive, Marseille for seafood the port and my son’s declaration of his ‘best ever breakfast’ I went to the sports bar at 7pm to watch the Genesis golf ⛳️ last day finish. There was Italian football to watch with less than 3 people in the bar and the tv remote nowhere to be found. The ability to streamline Chanel changing for a resident needed to be reassessed Nevertheless with the help of a caring young man on reception, 10 mins,, a helpful maintenance man and the ever attentive services of Wilson, we overcame the obstacles in our way. He was a diligent employee, doing his job by the book as trained …. Would I like to see a drinks menu…no thanks … a whiskey and ginger please… ok sir comimg up…! Constantin in the background was brining the efforts to get the tv Chanel working together. I was hungry…by the time the penne arrabbiata was made and eaten, the golf was tense, a second whiskey and I was replete! Well done boys for looking after me… it took a while but it was worth it…thank you for being unrelentingly positive about delivering good service in the hospitality business. George

Convenient location, good restaurant selection and clean

Great option when arriving at LHR terminal 5 at night. Hotel is clean, comfortable, elevated. Staff is incredibly warm and welcoming.

Very comfortable, luxury Hotel.

Great location easy to check in and out, good clean room, very quiet, good sleep

A lovely hotel, but at £170 a night , not cheap. Absolutely disgusted what happened at check in. I arrived just before noon, conversation went like this. Reception Good day sir, would you like an early check in? Me, yes please. Reception, We’ve a room ready, it will be £90 extra. Me. But I’ve just paid £170 I don’t want to pay anymore, what time is my room ready? Reception , After 3 pm? Me , But that’s no good, I’m going to Twickenham at 2.30. Reception, Sorry sir Me, but there’s a room ready you said. Reception, Yes, but it will be £90 extra. Me, But I’ve paid £170 so if there’s a room ready, give it to me. Reception, it doesn’t work like that, £90 extra sir. I politely declined the receptionists offer. Just another business trying to squeeze the last little bit of cash from a client.

Perfect for a stopover at Heathrow Airport

I had a pleasant stay at Sofitel London. The staff were exceptionally welcoming, with a special mention to Ignatius, who provided outstanding service and made me feel truly valued as a guest. Their professionalism and friendliness added a great touch to the experience. The location is incredibly convenient, especially for easy access to the airport, making it a great choice for travelers in transit. However, while the overall ambiance was comfortable, the rooms felt a little dated, and I noticed an issue with the lighting—a buzzing sound when dimmed, which was a bit distracting. Overall, it was a good stay with excellent service and a prime location, though the rooms could use some modern updates.

Excellent place to stay if heading to T5 and it is literally a five minute walk to the terminal. Love it here

I love this hotel, staff are helpful, and the hotel itself is so clean and shiny! I enjoyed a drink in the bar the evening of my stay which was comfortable and relaxing. The walk to the terminal is amazing, so easy and makes an early start for a flight much more bearable ! I booked parking with my stay which was so easy and located just underneath the hotel so was great for our return. The beds are also the comfiest as well as the balmain bath products 10/10

Conveniently located within Terminal 5 a quick walk to the hotel. Staff were friendly and helpful. However rooms were a bit dated and the mattress was hard. But would do a great job for an overnight stay especially when having an early morning flight out!

Courtesy, hospitality and cleanliness. Excellent level of services.

A lovely stay, friendly staff, comfortable rooms and good food.

We have overnighted at the T5 Sofitel several times. The location is perfect and the hotel itself is quiet and comfortable. Check-in is easy, and the staff always are friendly and efficient. The morning breakfast is excellent, whether I want a light "continental" breakfast or the "full English".

The room was lovely, comfy beds, great bathroom with lovely shower gel etc plenty of tea and coffee available instead of just one cup. TV not great only handful of channels so limited things to watch.

Relaxing overnight stay with friends.

Convenient location. Clean rooms Jude at the reception provided an exceptional customer service.

Booked on the day after BA cancelled flight. We had been put in a hotel the day before but it was a poor experience so we booked into Sofitel at T5. The people could not have been more welcoming, friendly and helpful and it made being stranded a much better experience. Lovely dinner in La Belle Epoque too

Thoroughly enjoyed myself. Great value. Ate at Belle Epoque—exceptional dining experience.

Fantastic Hotel. We were flying from T5 Heathrow, so using this hotel is very handy as you only go down the elevator and you are at the We will definitely use it again. 5 🌟Hotel with 5 star service and food.

A fantastic hotel at Heathrow Terminal 5. Highly recommended

This hotel is ideally situated for anyone travelling, especially in / out of T5. The rooms are comfortable and the bathrooms pleasant. Living in America, the one thing I did love about this hotel is that it has full sized bath tubs for relaxing in after a long flight! Staff are friendly and helpful.

Our flight was cancelled at short notice because of a severe red weather alert. Hotel refused us any assistance to rebook. We're shocked and dismayed as we have stayed here regularly in the past. Under the circumstances, any hotel that looks to profit from others misfortune should be avoided.

Terrific Airport Hotel. Can walk to tube and T5.

We enjoy our stay because it is conveniently located, clean and quiet

Very bad for pickup passenger in this hotel they don’t free pass and behaviour very rude this gentleman

Another fantastic stay at the Sofitel Heathrow. This hotel is ideally situated for T5 as a short walk and lift to departures. The food in the restaurant is really good and all the hotel staff are friendly and professional. The rooms are well appointed, clean and tidy with everything you need for a short stay

I’ve stayed here many times and it’s always been what I needed - worth a stay no matter which terminal you’re flying from.

Really great way to start our holiday, the Sofitel was lovely. Very modern and comfortable with super easy access to T5. The breakfast was delicious. We’ll definately do this again

Excellent for an overnight stay at LHR.

From the welcome to the room itself this felt like a luxury stay - made all the better by being able to book parking for just £40 overnight, and take free transfers on the Heathrow Express / Elizabeth Line to our terminal (3). Even the parking lot was easy to find. Would recommend this to anyone!

Always a pleasure to stay at the Sofitel Heathrow. The service, room everything is always "on point". Looking forward to me next stay in February

It's a great hotel that fits almost everything. Once there, always there.

One would stay here just for the location for a late arrival to or early departure from T5. The room has no natural light and very dated. Restaurant was busy and food was just edible.

Perfect hotel for T5. Great rooms and service!

No paper guides to hotel services in room just a QR code directing you to somewhere online however it took you to an out of date menu at Sphere with the dishes that I’d chosen from the online menu not available, when I asked server about this he didn’t seem to care saying the website was out of date not realising the relevance. Order some In Room dining and the correct Silverware wasn’t included. It’s a first world problem having to reuse utinsels for desert and soup but you’d think a hotel of this calibre would get the basics right.

Short layover so needed a place to rest in between flights, was affordable and conveniently attached to the terminal I was arriving at and flying out of. Affordable rates and comfortable rooms, worth it.

1 night before an early flight in the only LHR T5 "airport" hotel that is actually physically connected. I have had £25 taxi fees and/or delays for other hotels but a comfortable and totally enclosed walk here. Our room was exceedingly well thought out and maintained with a good selection of differing thickness pillows, a discreet but effective night light to avoid damaged toes on night visits and effective sound and light insulation: we will return

I came in at 6am after a 5 hour bus ride and was looking for a room because my flight had been postponed to the next day. I was exhausted and I’m sure it showed. The nice receptionist quickly checked me into a room even though check-in wasn’t till 3pm. I lost her card, but I remember her name started with a G. The room was nice and cozy and allowed me to get some much needed sleep before a 14 hour flight back to the states.

Arrived, waited over an hour at reception and was told at least a 45 minute wait for room service. Extremely disappointed, high price with absolutely low service and rooms from the 80s. Stay Clear.

Great room and amenities, however, room was over warm and difficult to sleep.

Excellent hotel, as close to Terminal 5 as you can get, comfortable, quiet with friendly staff

Convenient comfortable quiet hotel for T5. The free connections to other terminals by train is very useful although you can simply walk to T5.

The Sofitel London Heathrow has the convenience of being directly connected to the airport terminal, which makes it very practical for travelers. However, the interior feels outdated, with the decor and facilities in need of renovation. The hotel is also quite dimly lit, which affects the overall ambiance. While the location is excellent for catching early flights, the overall experience could be improved with some updates to the rooms and common areas.

Please beware that in regards to the hotel security deposit, it takes 30 days for Sofitel to refund it to your bank account, even when you have checked out and the bill has been settled just fine. It seems like an excessive amount of time to be holding onto someone's deposit. Haven't had this experience anywhere else where I have stayed over the years.

Amazing stay before our early flight to Thailand. Room was quiet, spacious and the bed one of the most comfortable we’ve ever found in a hotel. Our luxury room (with free mini bar and turndown service) included access to Club Millesime that offered a great selection of drinks and canapes. During our time in the lounge we had the pleasure to speak to Food & Beverage Manager Georgia as she was spot checking the spread before the Happy Hour started. Excellent service from Sujeefwa who kept our glasses topped up and couldn’t do enough for us.

Superbly connected to the airport (T5), excellent room, clean and tidy. The breakfast buffet is also of a good standard. It's not cheap but if you want quality, you won't be disappointed.

Location, Location, Location. And that is what this Hotel is all about. It's "old school", which I like in a Hotel .. big rooms, spacious public places, the "pub" downstairs does good food. Is it overpriced? Yes, for what is is, but, to roll out of bed and walk to an early morning flight is worth a lot.

Great location and excellent customer service. Room was clean and spacious. Room service was wonderful

Overnight stay for T5 flights. Super efficient check in, spacious hotel. Amazingly comfortable rooms with everything you could need (the Sofitel sleep system is something else!!). It was so comfortable, I didn’t want ro leave. Well done again Sofitel 👌🏻

A few minutes walk from terminal 5 the staff are great, the room quiet but it’s pricey. Staff are super friendly. No power sockets next to the bed. The previous welcome for Platinum members has been withdrawn.

Walking distance to Heathrow Airport.

Staff were great and very friendly and attentive, and the location is excellent for terminal 5 transit. If you are coming from another terminal, note that the lift to the hotel is located outside opposite Marks and Spencers, on the arrival level of T5. We were given an early check-in which was much appreciated, this helped for our day out in London. One improvement would be the club breakfast with only one cooked option included. However coffee was great and we definitely did not leave hungry. Would definitely stay again next time I am overnighting in London.

Had a lovely stay, the hotel has everything you need, really nice bathroom extras, bath and walk in shower, soft dressing gowns and towels, comfortable bed, quiet, black out curtains, I slept like a baby. The breakfast was fantastic, high quality produce, loads of options, English selection had everything even black pudding, top of the range pastries, full continental selection and some eastern options, chefs on hand at the station. The Hotel really make an effort to meet everyone’s requirements without compromising on quality. We experienced a delay with our flight so we decided to use the spa when we checked out and the hotel looked after our bags without issue. I felt like I had been transported somewhere else not an airport, the ladies are very friendly and helpful, the facility’s were clean, they supply everything you need and more. The spa bath was so relaxing offering different hydro massages, steam and sauna room well maintained, there are further complementary towels and lemon water with relaxing lounge chairs, I was actually glad we got delayed 😁. After the spa we had a drink in the tea room, again experienced polite and friendly staff, the wine was high quality. All the staff at the hotel were polite and helpful, couldn’t have asked for a more enjoyable relaxing, de stressing stay. Thank you to all the amazing staff at the hotel. When booking I was looking at prices compared to other hotels not as close to the airport, the location and the quality of the hotel is worth every penny and I wouldn’t hesitate to book this hotel again.

Very nice hotel. Would stay again . Food was delicious

Returned once again to the Sofitel before an early morning flight. Luxurious room (Double upgrade as an Accor cardholder); excellent meal in the restaurant; great night's sleep; and quick and easy express checkout. Not much more we could have asked for other than an on time flight - which BA managed to provide.

The most I can fault my room for is a stiff tap handle, otherwise it had everything needed, was really quiet and comfortable.

We were flying out early the next morning from Terminal 5 at Heathrow and wanted to have a relaxed morning. We wouldn't hesitate to recommend this hotel and will certainly book in future should we have similar requirements.

Excellent hotel, and a really good restaurant.

Generally it’s fine for an airport hotel. What you expect. BUT THERE ARE NO PLUG SOCKETS NEXT TO THE BED!!! You can’t charge your phone. In a major hotel chain. In 2024. Crazy.

Very classy hotel. Beautiful setting and fairly easy to get to without satnav. Stayed here with my wife and child and our room came ready with cot. Lovely restaurant that isn't too expensive. We had 2 mains and a beer for £60. The room itself was lush. We dont live near Heathrow so wanted a touch of comfort, relaxation and luxury the night before flying and it really delivered. Only improvements is that the in room phone didnt work, so to call reception i needed to use my own phone and call. Ok for me but a tad annoying if you don't have a UK phone. Will definitely do this again when flying from T5

Sofitel Heathrow Hotel is an excellent 5 stars hotel.No doubt we shall return on our next trips

Stayed only one night but an absolutely brilliant experience. The staff are exceptional and went the extra mile to make my stay enjoyable and stress free. Special thanks to Jeenet for going above and beyond!