Sofitel London Heathrow Hotel in Hillingdon

personal taste but beds/pillows too soft!

Good place right in the airport. At least my room didn't have any view whatsoever.

A wonderful stay yet again, this time thanks to Jeenet and Francisca after a mix up at check in. A family favourite Hotel tradition continues.

Clean attractive hotel with excellent staff

Great location being connected to the airport. Had to wait around 10-15 minutes to check in which wasn’t ideal after a long day. Quiet, comfortable room with amenities in room.

I could have easily rated this 10 out of 10. The hotel is great! I dinged it one point because there are no current bedside plugs - the lamp plug is an old style and doesn't fit any of our plugs - even if they did there aren't enough outlets for the lamp, a CPAP and a phone. The restaurants are great, the club relaxing, and the service impeccable. It's a great place and so convenient for next day travel.

We were upgraded but the room wasn't anything special

Right in the airport. Malhaar on the front desk was great - worked all through the night as well. Went beyond to help and started the stay you a perfect start. Pricey breakfast, but that was the only negative I found. Not a bad gym and very quiet. Worth it than staying further away for a few pounds less

I was staying 1 night, prior to a flight to Miami BA from terminal 5,, part to visit my ill twin, my son and a holiday. The Elizabeth line was closed for HS2 work( might never finish), the journey to the airport took ages and was cold. Check in was good, room even better, a free upgrade! I’ve always enjoyed Sofitel, near Haymarket and St James London, v central and exclusive, Marseille for seafood the port and my son’s declaration of his ‘best ever breakfast’ I went to the sports bar at 7pm to watch the Genesis golf ⛳️ last day finish. There was Italian football to watch with less than 3 people in the bar and the tv remote nowhere to be found. The ability to streamline Chanel changing for a resident needed to be reassessed Nevertheless with the help of a caring young man on reception, 10 mins,, a helpful maintenance man and the ever attentive services of Wilson, we overcame the obstacles in our way. He was a diligent employee, doing his job by the book as trained …. Would I like to see a drinks menu…no thanks … a whiskey and ginger please… ok sir comimg up…! Constantin in the background was brining the efforts to get the tv Chanel working together. I was hungry…by the time the penne arrabbiata was made and eaten, the golf was tense, a second whiskey and I was replete! Well done boys for looking after me… it took a while but it was worth it…thank you for being unrelentingly positive about delivering good service in the hospitality business. George

Convenient location, good restaurant selection and clean

Very comfortable, luxury Hotel.

Great option when arriving at LHR terminal 5 at night. Hotel is clean, comfortable, elevated. Staff is incredibly warm and welcoming.

Great location easy to check in and out, good clean room, very quiet, good sleep

A lovely hotel, but at £170 a night , not cheap. Absolutely disgusted what happened at check in. I arrived just before noon, conversation went like this. Reception Good day sir, would you like an early check in? Me, yes please. Reception, We’ve a room ready, it will be £90 extra. Me. But I’ve just paid £170 I don’t want to pay anymore, what time is my room ready? Reception , After 3 pm? Me , But that’s no good, I’m going to Twickenham at 2.30. Reception, Sorry sir Me, but there’s a room ready you said. Reception, Yes, but it will be £90 extra. Me, But I’ve paid £170 so if there’s a room ready, give it to me. Reception, it doesn’t work like that, £90 extra sir. I politely declined the receptionists offer. Just another business trying to squeeze the last little bit of cash from a client.

Perfect for a stopover at Heathrow Airport

I had a pleasant stay at Sofitel London. The staff were exceptionally welcoming, with a special mention to Ignatius, who provided outstanding service and made me feel truly valued as a guest. Their professionalism and friendliness added a great touch to the experience. The location is incredibly convenient, especially for easy access to the airport, making it a great choice for travelers in transit. However, while the overall ambiance was comfortable, the rooms felt a little dated, and I noticed an issue with the lighting—a buzzing sound when dimmed, which was a bit distracting. Overall, it was a good stay with excellent service and a prime location, though the rooms could use some modern updates.

Excellent place to stay if heading to T5 and it is literally a five minute walk to the terminal. Love it here

I love this hotel, staff are helpful, and the hotel itself is so clean and shiny! I enjoyed a drink in the bar the evening of my stay which was comfortable and relaxing. The walk to the terminal is amazing, so easy and makes an early start for a flight much more bearable ! I booked parking with my stay which was so easy and located just underneath the hotel so was great for our return. The beds are also the comfiest as well as the balmain bath products 10/10

Conveniently located within Terminal 5 a quick walk to the hotel. Staff were friendly and helpful. However rooms were a bit dated and the mattress was hard. But would do a great job for an overnight stay especially when having an early morning flight out!

A lovely stay, friendly staff, comfortable rooms and good food.

Courtesy, hospitality and cleanliness. Excellent level of services.

The room was lovely, comfy beds, great bathroom with lovely shower gel etc plenty of tea and coffee available instead of just one cup. TV not great only handful of channels so limited things to watch.

Relaxing overnight stay with friends.

We have overnighted at the T5 Sofitel several times. The location is perfect and the hotel itself is quiet and comfortable. Check-in is easy, and the staff always are friendly and efficient. The morning breakfast is excellent, whether I want a light "continental" breakfast or the "full English".

Convenient location. Clean rooms Jude at the reception provided an exceptional customer service.

Booked on the day after BA cancelled flight. We had been put in a hotel the day before but it was a poor experience so we booked into Sofitel at T5. The people could not have been more welcoming, friendly and helpful and it made being stranded a much better experience. Lovely dinner in La Belle Epoque too

Thoroughly enjoyed myself. Great value. Ate at Belle Epoque—exceptional dining experience.

A fantastic hotel at Heathrow Terminal 5. Highly recommended

Fantastic Hotel. We were flying from T5 Heathrow, so using this hotel is very handy as you only go down the elevator and you are at the We will definitely use it again. 5 🌟Hotel with 5 star service and food.

This hotel is ideally situated for anyone travelling, especially in / out of T5. The rooms are comfortable and the bathrooms pleasant. Living in America, the one thing I did love about this hotel is that it has full sized bath tubs for relaxing in after a long flight! Staff are friendly and helpful.

Our flight was cancelled at short notice because of a severe red weather alert. Hotel refused us any assistance to rebook. We're shocked and dismayed as we have stayed here regularly in the past. Under the circumstances, any hotel that looks to profit from others misfortune should be avoided.

Very bad for pickup passenger in this hotel they don’t free pass and behaviour very rude this gentleman

Terrific Airport Hotel. Can walk to tube and T5.

Another fantastic stay at the Sofitel Heathrow. This hotel is ideally situated for T5 as a short walk and lift to departures. The food in the restaurant is really good and all the hotel staff are friendly and professional. The rooms are well appointed, clean and tidy with everything you need for a short stay

We enjoy our stay because it is conveniently located, clean and quiet

I’ve stayed here many times and it’s always been what I needed - worth a stay no matter which terminal you’re flying from.

We stayed at Sofitel Heathrow on way to and from Rome. First stay was 24 hour layover. After flying for +10 hours, it was quick and easy to drop off luggage and hop on the Elizabeth train to city for dinner and a show in the West End. Rooms are very quiet and peaceful. Next morning, we used the gym and had breakfast before walking to terminal 5 to catch the flight to Rome. On the return, we landed, checked in, dropped bags in our room and were on the train to the city for dinner + show again within the hour. amazing. We used the gym and booked spa appointments the next morning so we were relaxed for the +10 hour flight home. Staff is friendly and great location and convenience. 10/10 recommend

Really great way to start our holiday, the Sofitel was lovely. Very modern and comfortable with super easy access to T5. The breakfast was delicious. We’ll definately do this again

From the welcome to the room itself this felt like a luxury stay - made all the better by being able to book parking for just £40 overnight, and take free transfers on the Heathrow Express / Elizabeth Line to our terminal (3). Even the parking lot was easy to find. Would recommend this to anyone!

Excellent for an overnight stay at LHR.

Always a pleasure to stay at the Sofitel Heathrow. The service, room everything is always "on point". Looking forward to me next stay in February

One would stay here just for the location for a late arrival to or early departure from T5. The room has no natural light and very dated. Restaurant was busy and food was just edible.

It's a great hotel that fits almost everything. Once there, always there.

Perfect hotel for T5. Great rooms and service!

Short layover so needed a place to rest in between flights, was affordable and conveniently attached to the terminal I was arriving at and flying out of. Affordable rates and comfortable rooms, worth it.

1 night before an early flight in the only LHR T5 "airport" hotel that is actually physically connected. I have had £25 taxi fees and/or delays for other hotels but a comfortable and totally enclosed walk here. Our room was exceedingly well thought out and maintained with a good selection of differing thickness pillows, a discreet but effective night light to avoid damaged toes on night visits and effective sound and light insulation: we will return

Arrived, waited over an hour at reception and was told at least a 45 minute wait for room service. Extremely disappointed, high price with absolutely low service and rooms from the 80s. Stay Clear.

No paper guides to hotel services in room just a QR code directing you to somewhere online however it took you to an out of date menu at Sphere with the dishes that I’d chosen from the online menu not available, when I asked server about this he didn’t seem to care saying the website was out of date not realising the relevance. Order some In Room dining and the correct Silverware wasn’t included. It’s a first world problem having to reuse utinsels for desert and soup but you’d think a hotel of this calibre would get the basics right.

I came in at 6am after a 5 hour bus ride and was looking for a room because my flight had been postponed to the next day. I was exhausted and I’m sure it showed. The nice receptionist quickly checked me into a room even though check-in wasn’t till 3pm. I lost her card, but I remember her name started with a G. The room was nice and cozy and allowed me to get some much needed sleep before a 14 hour flight back to the states.

Excellent hotel, as close to Terminal 5 as you can get, comfortable, quiet with friendly staff

Great room and amenities, however, room was over warm and difficult to sleep.

The Sofitel London Heathrow has the convenience of being directly connected to the airport terminal, which makes it very practical for travelers. However, the interior feels outdated, with the decor and facilities in need of renovation. The hotel is also quite dimly lit, which affects the overall ambiance. While the location is excellent for catching early flights, the overall experience could be improved with some updates to the rooms and common areas.

Convenient comfortable quiet hotel for T5. The free connections to other terminals by train is very useful although you can simply walk to T5.

Please beware that in regards to the hotel security deposit, it takes 30 days for Sofitel to refund it to your bank account, even when you have checked out and the bill has been settled just fine. It seems like an excessive amount of time to be holding onto someone's deposit. Haven't had this experience anywhere else where I have stayed over the years.

Amazing stay before our early flight to Thailand. Room was quiet, spacious and the bed one of the most comfortable we’ve ever found in a hotel. Our luxury room (with free mini bar and turndown service) included access to Club Millesime that offered a great selection of drinks and canapes. During our time in the lounge we had the pleasure to speak to Food & Beverage Manager Georgia as she was spot checking the spread before the Happy Hour started. Excellent service from Sujeefwa who kept our glasses topped up and couldn’t do enough for us.

Superbly connected to the airport (T5), excellent room, clean and tidy. The breakfast buffet is also of a good standard. It's not cheap but if you want quality, you won't be disappointed.

Location, Location, Location. And that is what this Hotel is all about. It's "old school", which I like in a Hotel .. big rooms, spacious public places, the "pub" downstairs does good food. Is it overpriced? Yes, for what is is, but, to roll out of bed and walk to an early morning flight is worth a lot.

A few minutes walk from terminal 5 the staff are great, the room quiet but it’s pricey. Staff are super friendly. No power sockets next to the bed. The previous welcome for Platinum members has been withdrawn.

Overnight stay for T5 flights. Super efficient check in, spacious hotel. Amazingly comfortable rooms with everything you could need (the Sofitel sleep system is something else!!). It was so comfortable, I didn’t want ro leave. Well done again Sofitel 👌🏻

Great location and excellent customer service. Room was clean and spacious. Room service was wonderful

Very nice hotel. Would stay again . Food was delicious

Had a lovely stay, the hotel has everything you need, really nice bathroom extras, bath and walk in shower, soft dressing gowns and towels, comfortable bed, quiet, black out curtains, I slept like a baby. The breakfast was fantastic, high quality produce, loads of options, English selection had everything even black pudding, top of the range pastries, full continental selection and some eastern options, chefs on hand at the station. The Hotel really make an effort to meet everyone’s requirements without compromising on quality. We experienced a delay with our flight so we decided to use the spa when we checked out and the hotel looked after our bags without issue. I felt like I had been transported somewhere else not an airport, the ladies are very friendly and helpful, the facility’s were clean, they supply everything you need and more. The spa bath was so relaxing offering different hydro massages, steam and sauna room well maintained, there are further complementary towels and lemon water with relaxing lounge chairs, I was actually glad we got delayed 😁. After the spa we had a drink in the tea room, again experienced polite and friendly staff, the wine was high quality. All the staff at the hotel were polite and helpful, couldn’t have asked for a more enjoyable relaxing, de stressing stay. Thank you to all the amazing staff at the hotel. When booking I was looking at prices compared to other hotels not as close to the airport, the location and the quality of the hotel is worth every penny and I wouldn’t hesitate to book this hotel again.

Staff were great and very friendly and attentive, and the location is excellent for terminal 5 transit. If you are coming from another terminal, note that the lift to the hotel is located outside opposite Marks and Spencers, on the arrival level of T5. We were given an early check-in which was much appreciated, this helped for our day out in London. One improvement would be the club breakfast with only one cooked option included. However coffee was great and we definitely did not leave hungry. Would definitely stay again next time I am overnighting in London.

Walking distance to Heathrow Airport.

Returned once again to the Sofitel before an early morning flight. Luxurious room (Double upgrade as an Accor cardholder); excellent meal in the restaurant; great night's sleep; and quick and easy express checkout. Not much more we could have asked for other than an on time flight - which BA managed to provide.

Excellent hotel, and a really good restaurant.

The most I can fault my room for is a stiff tap handle, otherwise it had everything needed, was really quiet and comfortable.

We were flying out early the next morning from Terminal 5 at Heathrow and wanted to have a relaxed morning. We wouldn't hesitate to recommend this hotel and will certainly book in future should we have similar requirements.

Generally it’s fine for an airport hotel. What you expect. BUT THERE ARE NO PLUG SOCKETS NEXT TO THE BED!!! You can’t charge your phone. In a major hotel chain. In 2024. Crazy.

Very classy hotel. Beautiful setting and fairly easy to get to without satnav. Stayed here with my wife and child and our room came ready with cot. Lovely restaurant that isn't too expensive. We had 2 mains and a beer for £60. The room itself was lush. We dont live near Heathrow so wanted a touch of comfort, relaxation and luxury the night before flying and it really delivered. Only improvements is that the in room phone didnt work, so to call reception i needed to use my own phone and call. Ok for me but a tad annoying if you don't have a UK phone. Will definitely do this again when flying from T5

Sofitel Heathrow Hotel is an excellent 5 stars hotel.No doubt we shall return on our next trips

Stayed only one night but an absolutely brilliant experience. The staff are exceptional and went the extra mile to make my stay enjoyable and stress free. Special thanks to Jeenet for going above and beyond!

Good, needs a bit of freshening up!

We only stayed one night as we flew out early the next morning. The lobby, hotel room, lounge and surrounding areas were very clean. We appreciated the complimentary minibar and offerings at the lounge. Sometimes even at luxury hotels, “clean” is subjective. And I will admit, I was very pleased with the cleanliness of our room! I will be suggesting this hotel to family and friends to stay at, should they need a hotel at LHR. This will be our go-to hotel of choice when we fly out of LHR!

Our “go to” hotel prior to, and after long haul Heathrow flights. Very high quality rooms, services and excellent staff - all at a very reasonable price.

We stayed at this hotel twice in a two and a half week UK/EU trip. The direct connection to Heathrow Terminal 5, the peace and quiet in the rooms, the very professional staff, and the food in all the restaurants were above expectations. We look forward to visiting London again and would recommend this hotel to anyone for a short stay in London.

Check-in was straightforward and although they were not able to accommodate my request for a runway view the room was great - bed very comfortable. The Club Millesime lounge was very good - staff went above and beyond to make our experience in there memorable. Highly recommend

Over night stay before early morning flight. Accommodation only, breakfast after airport check in. Comfortable room. Woke up refreshed for long haul flight. .

Staff were super helpful, smiling and friendly. Hotel is so close to Terminal 5, excellent rooms, very clean,

Rooms are a little dated (could do with a refurb) but the bed was comfy, it was quiet, the food in the restaurant was nice, the location is tippy top for T5 (literally a 5 min walk) and the staff were very friendly. Would stay here again if travelling from T5.

We were thoroughly impressed with our recent stay at Sofitel London Heathrow. We had arrived from South Africa at 5am and had paid for early check in at 9am. The early check was £90 but worth the cost when you've travelled for over 24 hours including an 11 hour flight with no sleep and not wanting to wait in an airport arrivals for several hours. We did pop over at 7am to see if we could cheekily check in a little earlier but there were no rooms available which we understood however they kindly stored our luggage and let us wait in their tea room until closer to 9am which we appreciated. We had originally booked a classic room with a Queen bed but decided we wanted a King size bed paid so we requested this upgrade to the superior room which would cost £25 if approved. Upon check in, the desk agent could clearly see how tired and desperate we were to get into our hotel room and made the check in process as quick and easy as possible. Not only that but she gave us an upgrade to a luxury room for just an extra £10 on top of the classic room price and the price we paid for the early check in. This was hugely appreciated and the room was amazing. Super clean with lovely amenities throughout and an incredibly comfortable bed that was very welcomed with how sleep deprived we were. The only issue we had with the room was that the shower door didn't quite shut properly but it was super minor and didn't bother us at all. The mini fridge with complimentary drinks was a lovely touch and very welcomed with how dehydrated we were after the flight. The free WIFI was also much welcomed after we had caught up on sleep to catch up with family, friends and social media after two weeks away. Checkout was super easy as well and we were emailed our invoice for our records which is good. The hotel was bright, spacious, airy and very clean (although we did randomly see a mouse darting through the Tea 5 restaurant area which was odd). It was god send that it was only a short walk from the arrivals hall at Heathrow so we didn't have far to go. It was very well decorated and very calming and soothing and definitely what we expected of a five star hotel. We didn't use the spa or gym so can't comment on those but they looked lovely from what we could see. The breakfast that was included with the cost of the room was amazing and probably the best hotel breakfast offering I've ever seen. The waffle and omelette station were really awesome and I enjoyed my omelette as well as my cooked to order poached eggs that were done to my liking. The only real issue we had with the hotel was the food at Vivre restaurant that we dined at in the evening. The food wasn't at all five star and the presentation and quality were seriously lacking for the amount of money we were paying. The food tasted nice enough but it wasn't in line with what we expected for the the price so that definitely needs improvement. The service was a little slow but it was a busy evening so we can't complain too much on that. We more than likely wouldn't eat there again without some serious improvement. Overall with the exception of the food at the restaurant for dinner, we would highly recommend this hotel and would stay again if we were flying in or out of Heathrow. Thank you for a wonderful stay.

It was our best choice to spend the night before our flight, I enjoyed the cocktails and dinner, the room was perfect!

We had a great and easy stay with the hotel being so close to the airport, yet so quiet! Quick service for food and house keeping but the place was a little tired. Shower doors not shutting properly so leaking on the floor, light switches not working so having to get up to turn the room lights off - it just needed an update. Which wasn't so great when the prices still reflected a ***** hotel. I expected a little more finesse.

We were persuaded to upgrade our two rooms to interconnecting superior rooms and told we would get the minibars for free when we got to the rooms the mini bars were water which I would expect for free anyway, Bells whiskey which shouldn’t be in the fridge anyway orange juice and coke. When we asked at reception for the whiskey to be swapped for wine and was told that wasn’t allowed only gin as we drink neither the value of the upgrade was slowly disappearing. We then discovered there are no phone charging points near the bed so plugged in at the desk to then awake to get on a flight to the USA to discover none of our devices has charged. The TV would not stay on for longer than 5 minutes no matter what we did, and then when we got up we found the rain shower didn’t work as most of the holes were blocked. We felt completely mis-sold this upgrade which cost us £198 across both of the rooms, if you are offered this “as you can have the rooms now” don’t bother there is a nice bar just wait for your booked rooms to be ready.

We stayed overnight before our flight home, & the Sofitel was located in a good spot--near Terminal 5--where we were departing from. Their room service was good & our room was nice.

Great location and well appointed hotel. Nice restaurants and great staff.

Rating: ★☆☆☆☆ “Disappointing Experience with Sofitel Heathrow’s Loyalty Policy” I’ve been a loyal customer at Sofitel Heathrow for years, staying here every December mainly for the convenience of their long-term parking facility. However, I recently discovered a disappointing aspect of their loyalty program. When booking a member’s rate, you’re not allowed to add long-term parking to your reservation, which is the key reason I book here. This restriction was never communicated during the booking process, which feels misleading. It seems that instead of being rewarded for loyalty, members face unnecessary limitations and penalties. Ironically, if you pay the extra £20 for a non-member rate, you get the flexibility to add long-term parking. For a hotel that prides itself on luxury and customer care, this policy falls short in both transparency and guest convenience. If you rely on long-term parking like I do, you’re better off not using the member rates. I hope Sofitel Heathrow reconsiders this approach to better support their loyal customers.

Luxury this hotel is not. Somewhat tired and with some staff who were quite indifferent. The only reason to stay here is its location at LHR - and even then it’s a 5 to 8 minute walk from T5.

Amamzing experience again and again

Bed was too soft for my liking and the pillows were far too soft, should provide alternative pillows in the room. Great location, very convenient. Room and it's amenities were great. But when you barely sleep before a long haul flight you leave feeling a little disappointed.

It doesn’t get any better than this! Beautiful hotel right at the airport - literally walking distance via a connecting hallway. Quiet, comfortable, lovely soaking tub plus separate shower. Robes, slippers, coffee/tea service and QUIET! Love the ability to check in early, especially when you have flown in overnight! This is our new favorite airport hotel. Easy walk to the train station to catch the Heathrow Express or Elizabeth Line for a quick trip into London. Highly recommend!

Great convenient hotel at the airport. Warm welcome with fast and efficient front-desk. Exceptional lounge service. Special thanks to Rohan (front desk) and Ronaldo (executive lounge) for going the extra mile to make our stay exceptional.

Ideal location for Terminal 5 and Elizabeth line.

Overall excellent service, room and proximity to airport a huge plus.

Always a pleasure to stay at the Sofitel before or after a flight from Heathrow T5. Comfy beds and pillows. Great customer service.

Great location at Heathrow if you are making multiple flights.

Tired decor, seriously overpriced accommodation, food and drink. This hotel is not 5 star it is 4 at best. The food is mediocre and seriously overpriced. We spent £500.00 for two of us to stay here and have a meal and a few drinks. It would have been cheaper and nicer to arrive at our destination a day earlier. We won’t stay here again. It was neither a treat or a convenience, just a massive rip, that started our trip away on a bad note.

We stayed at the London Heathrow location the night before our flight home. The reception staff was helpful and friendly, not robotic. Our room was spacious, very clean and comfortable. The bed and comforter were like a cloud. We had added the breakfast which was delicious with plenty of options. It couldn't be easier to access Terminal 5 for our flight. Being right at the terminal also reduced the stress of traveling which was an added bonus.

Everything is excellent -location in the airport ,good restaurent ,very clean rooms and best of all very comfortable beds

Our late Sunday night layover at Heathrow was enjoyable and luxurious thanks to the staff and amenities at Sofitel. We’ll return, hopefully soon!