snowgoose in Sunderland

Unfortunately our experience was not a good one. We were a party of 6, we couldn't prebook a table. Two of turned up and asked for a table of 6, we were told that we could not be seated until the rest of the party had arrived, even though the others were on there way.. The lady who spoke to us was very rude, and off hand, not really what we expected. We ordered coffee with hot milk, milk was lukewarm, it wasnt even busy, to be honest non of us would return to this place. We will choose somewhere that cares about its customers.

Called in for two cafetières . Great tasting coffee and you get a cup and a half out of the cafetière . Staff ok Price ok Ideal for a walk round the marina

Staff looked bored and menu was shockingly boring.The staff didn’t seem to understand the most basics of service- not asking if we wanted to order etc and when clearing the table putting another customers half eaten food down in front of me on top of my plate. Quite telling that we couldn’t get a table at the two other cafes around the corner but walked straight in here.

Viaited with a group of female cyclists. Food & drink orders for 18 were dealt with speedily and efficiently. My panini was very well presented and tasty.

Popped here with a few work colleagues for some lunch. Had a sandwich and sat outside in the sun. Nice little café with a view of the marina

Nice place to sit outside on a warm day. Very basic menu. Quiche is ok and served with crisps and salad. Staff are not enthusiastic and never smile. They come across as quite rude. A bit of customer service training wouldn't go amiss.

I have been dining at the Snowgoose for over 10 years, and I have always been delighted with the service and food. But of late it has not been up to scratch.On Sunday as a party of four called in for coffee and a scone. The staff were not particularly welcoming, no eye contact, smile or words of welcome, just straight to the point can I get you.Our drinks were brought to the table separately, and the scones were brought a few minutes later, everyone was at different stages of drinking and eating.The sad thing is the coffee and scones are very good.Come on Snowgoose you can do better than this.

We visit this little cafe fairly regularly, and despite increased competition in the locality, it still seems to be holding its own.The only aspect that possibly needs review is the somewhat limited menu. Don’t get me wrong, this place doesn’t pretend to be anything more than a cafe, but not to offer something as a baked potatoe is a bit of an own goal.Having said that, the food that they do offer is pretty good (the cherry and marzipan scones are lovely), the location is spot on, and the service is always faultless. We’ll certainly continue to call as we walk along as we walk the front.

I have been here many times, the coffee is nice, but I feel the menu is limited, and with the numerous coffee shops in the area now I feel the snow goose needs to up its game, the plus side is the outside area in the nicer weather.

Called in for a light lunch. Easy parking Good snacks menu Reasonable pricing Tasty toaster Pleasant staff

Nice setting but it's nothing special. It has a monopoly at the marina so perhaps they do not need to try too hard.

Called for a drink in the sun. Great outdoor seating areas Cafeteria for 2 Very tasty Coffee and a fruit scone 🖒🖒🖒🖒 Prices good considering location. Free parking

fantastic little place, great atmosphere, fantastic menu and staff are always friendly. the ice coffees are amazing and cherry scones are my fave

Am a regular at this cafe, however never had such bad service as today. Waitress was very rude to us as we ordered for no reason at all.I haven't seen her there before and will not be going back any time soon as was so disgusted at how she spoke to us. Really disappointed as normally a good experience

A lovely place to visit for a coffee and a snack on an afternoon. Food and service is lovely and well presented.

Having given this place a rave review on a previous visit, I feel it only right to report on how I found it on my last visit. Very, very average in every respect. Nothing to complain about certainly but nothing to send us dashing back. Coffee OK, food OK.

Went to this place for a breakfast type snack. Two snacks and a couple of coffees will set you back £14 which although tasty food is grossly overpriced.

First time visit. Great location overlooking the Marina. Coffee was very tasty and professionally presented. My wife and I both had snacks which we enjoyed but at over £5 each for the snacks and almost £3 for the coffee very expensive.

Been a couple of times for afternoon tea and light bites after a walk along the prom to the Marina. Reasonably priced and a comprehensive menu for snacks and light lunches, scones and such.

Great outdoor seating area Service good Prices good considering the excellent location Free parking Great marina view Good menu

We recently arrived as a couple and sat outside, but no one came to the table so we went inside. We sat there a while and again no one came to serve us. One member of staff was chatting to customers at a table. Another was standing near us, but on her mobile phone. We decided to leave and noticed other members of staff standing talking in the entrance of the kitchen area. We won't be going back.

Had the occasional coffee at the Snow Goose but always sat outside. Today as the weather covered four seasons in two hours we entered . Clean fresh and busy I'd hate to be inside in the summer it must be also systems go . I agree with another reviewer they do seem to wisk your plate away the minute you put your knife down . Never the less a cosy place

A leisurely lunch with my friend in beautiful calming surroundings. A lovely menu including toasted sandwiches, panninis, quiches and corned beef pie all served with side salad and neatly presented.There was even local crab sandwiches and daily specials on the board. Service was efficient, friendly and quick. Thoroughly enjoyed our visit. The setting is picturesque, located in Sunderland marina.

We like this place and have been loads but today was not one of our best visits, as usual it was very busy because it is usually very good, when we arrived the staff were running around like crazy, but two staff passed us and neither of them looked at us or even said hello, again this is rare but I never allow anywhere an excuse for not welcoming customers ever, this continued with every customer that came in, we looked at the menu and decided on Welsh rare bit which was on the specials board, it was £4.25 when it arrived I thought this was a joke, it was one yes one slice of toast with cheese on it and a tiny bit of salad and a couple of crisps, I was very disappointed, when the waitress took the plates away she said could she get us anything else, I said yes could you bring the rest of the meal, she looked at me and walked away, then when I paid the bill, another waiter was said I thought it was small when I brought it to you, they do cheaper sandwiches with 2 slices of bread, all in all a very disappointing visit on a beautiful day

Warm crusty ciabatta well filled with tasty coronation chicken and a warm raspberry slice will a good dollop of thick cream. Tea in a proper tea pot. Nice location with outdoor seating.

Was there yesterday with mother in law. She had crab sandwich i asked for tuna salad pitted. Pitta arrived with far too much mayonnaise in, very sickly. We shared a pot of coffee which was not the cleanest of pots. Best thing was the weather and the view.

Myself and my daughter often go to the snowgoose. However I feel the novelty is wearing off. The side salad is a joke! Why bother really? The filling in my hot pitta was less than filling a rubbery piece of bacon and where was the cheese? Also we had just finished and the table was cleared very quickly. Then we were asked 3 times by 3 different staff if we wanted anything else they obviously wanted us to leave ?? Whats happened to the place? Will consider trying other coffee shop in future.

taken there by friends who love the place. my wife and I ordered toasted teacakes. when they arrived they were the smallest teacakes we have ever seen for £1.80 each. otherwise place ok for a coffee .

The Snowgoose had been recommended by a friend, I decided to try this place. I was not disappointed, it was fabulous, service spot on. My friend and I were really impressed by the food and ambience of this place. It was a lovely day, the outside area was busy and the staff coped well .menu was varied and all home cooked, would recommend

It would have been nice to be able to sit outside on a glorious sunny day but, unfortunately, the tables immediately outside were all full and we were told we couldn't sit at the tables on the lovely terrace because they didn't have enough staff. This is surely a problem for the management but shouldn't be a problem for the customers who are looking to spend their money there. We went elsewhere and had nicer scones so we were quite happy, but is this any way to treat customers?

love the place. On a sunny day it is great to sit outside and look onto the marina. Always bring my friends here for a toasted teacake and a coffee after a walk from Whitburn to Roker. Very relaxed atmosphere and friendly staff. Great value for money toooooooo.

Took my father who is 87 for coffee and a snack after a walk along Roker. I don't know whether the place is always as noisy but we could not hear ourselves talk.

My friend met me here for lunch today as she is a frequent client. Lovely setting and decor, the place was busy and I was lucky to get a table. We both ordered the brie, bacon and hoi sin sauce panini which came with a lovely side salad and crisps then after a pot of tea decided to try the fresh cream meringues Wow truly home made and delicious with it! The staff were very attentive and polite in an efficient yet unobtrusive manner. What a welcoming coffee shop! I have already added it to my list of lunch / coffee shops with yummy home made baking. Do try you won't be disappointed!

The cafe is at the last stamping point for the C2C, we hadn't done that, but we had cycled about 10 miles from Hetton on our way to pick up the car we'd left at Roker the night before!

Went in with my young child and wouldn't let is eat, very disappointing and staff were terrible, food ok but expensive for sandwiches etc,. Avoid if possible

Went here for a coffee and sandwich with a friend and we could't believe the rudeness and bad manners of a member of the staff that served us. In my opinion, some kind of customer service training needs to be looked into by the management. This is a lovely spot close to the river and it's a shame there is no service with a smile. Very disappointing and i wont be using this place again ever !!!!!

This small cafe down by the marina is a lovely place to come for a snack, at a reasonable price.There is a small menu comprising of quiches, paninies and sandwiches all served with salad, there is also a selection of coffees, soft drinks on offer. If you are lucky you can sit outside overlooking the marina, even better if its sunny.

I went in as I had passed the cafe. My 3year old son needed the toilet. The middle aged woman serving said angrily to me.,'what are you doing' I said my son who is 3 is desperate for the toilet. She said are you a customer. I said I will be but son needs the toilet. She was very angry about this. Later my partner went there. She called me to meet there. I got there and she had ordered a scone and 2tap waters. When my partner went to pay she was told she had 2 pay 1.20 for ice and a bit of lemon in the tapwater! The scone was terrible too. We refused to pay. My partner told the person working there about being told off for our 3yr old needing the toilet. We said we won't go back. Don't go. It'd snobbish,stuffy and overpriced. We live locally in roker and we are both professional people. So please don't visit this place. There are loads of lovely cafes on sea road,bungalow cafe and sues place.

Great place, easy going with good service, good food and drinks. Been here many times and have never been disappointed, apart from not being allowed to have 2 toasted cheese scones!(by my own conscience)

It is fairly small, rather stuffy on the occasion of our visit. If you are beside the North Dock and want coffee, snack or cake, it is an option, seems popular but my wife and I have not been inclined to return

Clean & attractive cafe with good selection of snacks. Had a refit since I was there so more seating. food nicely presented & staff very helpfull.

So pleased to see that a lot of people have had the same experience as we have had. Absolutely awful staff - mostly the salad dodgers!!! Customer service dreadful, Anywhere nearby wouldnt have to do much to improve on the service of this place. No doubt someone will inbox me and pretend to be a happy customer. Hang you heads in Shame

I was compelled to give my opinion about the Snow Goose Cafe having seen some of the reviews.

Sign on door 'be patient due to staff sickness that was me being told off before entering l feel this should have read 'sorry for any inconvenience unfortunately we are short staffed due to illness - apologised ! my husband ordered a bacon sandwich which arrived on stale white bread margarine and only 1 slice of wafer thin bacon in each sandwich which cost £3.30 when we requested the bill we were given it verbally which was £3.30 more than we needed to pay my husband queried the amount waitress had charged for 2 disgusting bacon sandwiches no apology given why didn't we get a receipt.To check before paying we won't be going back it now The Bungalow Cafe in future.

When I visited here we had a cream and jam fruit scone, which was lovely, and some carrot cake, which was ok.

Although I live locally I generally give it a wide berth. I can't think of many places where I have been left with the impression my custom wasn't wanted, or needed. Rude just doesn't come into it.

Just enjoyed a lovely Saturday afternoon in the sun outside the Snow Goose. The toasted cheese scone was perfectly cooked and I am sure it was home made. Staff were friendly and stopped for a chat. The menu had a good selection of cafe food and it was all cooked to order. Every where was clean and well kept. I will certainly visit again, thank you for a lovely hour by the marina watching the world go by.

Called in with three friends for a light snack. Service initially was polite and friendly. I ordered a cheese and onion (brown bread toastie). This was vey bland, cool to the touch and was a bit too crispy edges. My other friends had a toasted cheese scone each. One was fozen solid right throughout. This was taken away and another returned about ten minutes later! I had assumed that scones would be fresh every day - wrong! They didnt bat an eye lid and weren't bothered at all. We asked a lady who was using the coffee machine what time it closed, to which she replied 'I dont know, I dont work here'! At 4.30 it started to empty and we asked a different lady the closing time and it we could sit outside, in the sunshine. We were told that it closed at 5pm and yes we could sit outside but we couldn't have anything else as the machines were being switched off (at 4.30 - can you believe?).

Often visit Sunderland, and we always call in here for a snack, Good food and pleasant service. It can get busy (so others must find it good too!), but there is always the marina to explore and we have never had to wait more than a few minutes for a table.

We went into the Snowgoose today and had very poor service. We ordered drinks, a scone and a couple of pieces of cake. The food never arrived and when I asked the waitress she just snapped 'the chef is doing it'. We waited until we had finished our drinks and the food still hadn't arrived so we left. The lady taking payment was polite and apologised but if this is the standard of service I don't think we will be using this place again.

I've been in this cafe a few times now. It's really brilliant - coffee, home made cakes and light lunches are all excellent. The service is also really good. I definitely recommend the snow goose.

This is a lovely cafe, which have lovely fresh homemade cakes and scones. I can recommend the lemon cake the best I've tasted their coffee is really good too.One of my favourite lunches is the corned beef pie, but equally their homemade quiches and sandwiches are lovely .The staff are very friendly and efficient and have always looked after us well, I will keep on going there as enjoy it so much.

I,m not a one to write reviews,but feel this place deserves a mention. I have now sampled the wares on a couple of occasions and can honestly say i,ve enjoyed every mouthful that have passed my lips.They have quite a varied menu with fresh ground coffee that is delicious.The scones certainly take some beating and the fresh crab is simply superb.I found this coffee shop by accident, but i,m glad i did, They have been busy on a couple of occasions but i think that is to be expected giving how nice the food & drinks are. I read an earlier review about surly staff, but I have had nothing but prompt friendly service by all staff that have dealt with me. All in All I would most definitely recommend this coffe shop to family & friends.

Great location with very plesent young waitresses very willing to help the down side you may recieve a very unpleasant experience from a middle aged man & women who im told are the owners I over heard them speaking to cyclist & young family wanting to sit on the new terraced area they were spoken to appalling by middle aged women & the grey haired man also spoke to a group of cyclists in a rude manner the younger members make up for the not so warm welcome you will receive by the owners :-(

I found the place quiet unpleasant from the minute I walked through the door till I left nothing went right. Slow service, food & staff below average won't be going again

Some one needs to take some responsibility for the awful attitude of the so called manager the owner or who ever he is ! Rude flustered and very rude! If my better half had not shown me where this coffee shop was I would not have known it was there! And was very Annoyed to hear that him and fellow cyclists had been treated so badly! This cafe is on the final stage of the coast to coast ride so will get a lot of trade from events like these! But they are not welcome here! Some of their group had actually ordered food but were told Not asked to leave as other people were waiting for tables! Better to up to the Bungalow Cafe right on the promenade for pleasant service decent food and just great hospitality !

We called in for a lighrt lunch and found every table, including the ones outside, to be taken, though we only waited a few minutes for a table to become vacant.

A nice place at the marina where you can park just outside and have a light lunch or sit in the sun with a coffee!!!!