Sneyd Arms in Newcastle-under-Lyme

We had a Baby Shower in the sneyd arms event space (Knights Templar). Great set up without a fault. Everything about the day was great, any requests I had, James was happy to help! I definitely recommend these guys for anyone who is looking to host any sort of party!

Unfortunately on this occasion we had a bad experience. After seating us and serving us a round of drinks, it took a good 20mins to be asked for our food order, and this was only when I asked a passing member of staff. The waitress that took the admitted she had forgotten us. On arrival approx 20mins later the food was of a poor standard considering the price.

Food was great, and there was an ale offer for £2.80 a pint. Stacey who served us was friendly and lovely, definitely will come back!

Called in this weekend for food was shocked as used to be just a very basic venue and had that old people stink to it, food was lovely and good drinks the two young staff were great and never stopped as it was really busy will be definitely be back again for food, shocked how much this place has massively improved.

The food and drinks are good, good location. My issue is that you don't get service with a smile (or even eye contact) and when you order food they take your money quick but forget to cook it and serve it to you!

Mothering Sunday 2024 The positives: - greeted by a lovely lady & given a bunch of daffodils, nice touch - clean cutlery, food served on hot plates - no issues with drinks orders - steak pie was good (no suggestion of Stilton however), as was the vegetarian pie The sad negatives: - long waits for food after order - only 2 starters from 3 delivered - mushrooms looked unappetising being served in a thin, grey sauce and tasting very sour - pie & mash arrived as pie & chips, starter finally arrived with vegetarian main & when cod mornay arrived it had roasted potatoes instead of chips, a melted cheese topping rather than a cheese and spinach sauce, overcooked fish & burnt green veg All in all, not the lovely celebration it was meant to be, especially having driven from Leicester & having heard such great things about this place. In their defence, a large part of the bill was deducted, and I feel for the lovely lady who served us, I just hope her day got better. The place itself is very tired and in need of some tlc, especially the toilets.

Had a great afternoon with a few beers in the sun. The pub and atmosphere feels very welcoming and I enjoyed my meal after. The chips are absolutely spot on and the burger was delicious. All in all, a great pub with good character and a friendly atmosphere. Will return again and again.

My cousin and I were delighted to stop at Sneyd Arms on a drive and a catch up. I had previously visited on a weekend when this place was heaving with customers, but on this Wednesday lunchtime it was relatively quiet. We enjoyed a special offer of two sandwiches for £20 which was a bargain as both our delicious, hot sandwiches came with the most delicious, home made chips, coleslaw and a varied and colourful salad. Stacey, who looked after us, was just lovely and it was a pleasure to meet her and to visit this historical pub. I am looking forward to returning with my partner in the near future.

We visited for Pie Night. I had the steak and ale pie and my partner had the veggie pie which is more like a cottage pie. Both were delicious and came in their own oven tin dishes. The steak pie had a good amount of meat inside and the gravy was tasty. My partner said she liked the veggie pie and would have it again! The homemeade chips were gorgeous and the veg was nice, if a tad under-cooked but not by much. The meals each came with a small gravy jug and that gravy was lovely too. We drank Cruzcampo lager which is our favourite but the price here is a bit expensive and at the top end of what you would pay. The downside to the visit was the 35 minute waiting time, but we were told the pub's main oven was broken and they were relying on a smaller one. We'll forgive the waiting time as the food was so nice and we'll definitely visit again for 2-4-1 Pie Night

It was 2 for 1 offer pie night. We ordered a steak pie and the fish pie. Chips were beautiful. The steak pie was packed with nice steak chunks and the gravy was nice and tasty. The fish pie was a let down. The menu stated cod and haddock. However, there was no mention of prawns. Not allergic (thanksfully) but really don't get on with prawns. If there had been one or two that's ok but there were loads. We like our veg al dente but on both it was seriously under cooked. We will consider eating there again but no fish pie and a meal without veg will be ordered. Such a shame as it is a lovely place.

beautiful old pub, with delicious food that my friend and i enjoyed, we loved the atmosphere. we work in hospo so we know how exhausting it can be working in a pub, but the girls that served us were radiant, we got two of their names (elise and katie), but there were three women working there that treated everyone to a smile!!! would go again and again and again, very worth every penny

The Sneyd Arms in Keele offers a delightful culinary experience with a diverse menu that caters to various tastes. The quality of the food is commendable, boasting well-prepared dishes and flavorful options. The selection of beers on tap adds another layer to the experience, providing a range of choices to complement your meal. The atmosphere is inviting, making it an enjoyable spot for both food enthusiasts and beer connoisseurs alike.

A delightful village pub. Good selection of beers and special offers on different days. Light bites excellent value and very tasty. 2nd visit and just as good as the 1st another good lunch and a very nice pint of 6X, hard to beat a good pint of Wadworths.

Good food. Friendly staff. Nice open fire. County-pub vibe.

Went for evening meal tonight i had gammon steak and hubby had rump steak rare both cook lovey and the crispy onions we've really lovely ,finished off will a sticky toffee pudding with custard yummy , a nice cosy pub and lovely staff

This pub in Keele village is food-centred, but offers up to 3 hand pulled cask ales which are generally well kept. The n my recent visit the Greene King Rocking Rudolph was in good form. I can't comment on the food, but I have seen some very favourable reviews. There is good WiFi access.

Sunday lunch was excellent. Lovely pub, friendly staff and great food.

Having eaten here a couple of times and now hosted an event, I would highly recommend the venue and adjoining building next door to anyone. Not only is the service outstanding but the help and communication in the build up is fast and reassuring. James and his team run a beautiful pub where the food is varied, delicious and served with a smile, the choice of drinks plentiful and the atmosphere welcoming. Thank you all for making our night amazing! Can’t wait to find an excuse to come back soon xxxx

Christmas Dinner in here on Christmas eve...very good quality and excellent atmosphere for time of year

Lovely surroundings. Service was slow and food average but clearly home cooked which was nice. Really impressed with range of vegan options.

We popped up to a snowy Keele to visit our son who is at Uni there. We called ahead, and 10 minutes later were sat at a table in this warm and cosy pub. Staff were great and we ordered a sharing platter for starter and Sunday roasts for all. The food was excellent and just what was needed on a cold and miserable day. We will definitely visit again.

Had a vegetarian Sunday dinner, it was very good.

Been to this pub numerous times in the past but not since the new owners took over and we were very impressed, the inside looks so much nicer and inviting and the food was excellent we went for the 2for £19 lunch time special of fish/chips absolutely delicious gorgeous white fish and super crunchy batter and lovely homemade chips we r definitely going again

Bar staff were amazing at the party I attended on Saturday

Just went in for a pint with my lad which was very good will call again.

Nice little place for a pint or a bite to eat. Decent menu, nice food and great service 👍

Delicious food in a cosy village pub with friendly staff. I had the gammon steak and it was excellent! Followed by the Chocolate Fudge Sundae! Back on the diet tomorrow! And even better... a pint was £2.99! When I'm staying at the Courtyard Marriot again I'll be sure to stop in for dinner!

Lovely food friendly staff very nice evening defo be back

Excellent food with great service, in a lovely traditional pub.

Very nice Friday night grill deal. We had chicken burger and halloumi burger and a bottle of rose wine. I would have liked the wine a bit colder. The food was great. The staff were awesome. Will definitely go back next time I visit Keele Uni.

We had lunch here on Friday 6th October, whilst on a visit to see our son at the nearby Keele University. It’s a lovely pub, in a beautiful village, and the food was very good. I had the steak pie, it was just the ticket. What’s prompted me to leave a review, however, was the exceptional service we received from Rachel. Although she was on her own, whilst we were there, she was; kind, helpful, friendly, organised, efficient, and in total control. She even found time to offer our son some friendly advice as he settles into University life (she is also a student, when not working at the pub). We will certainly eat there again and I am happy to recommend.

Butternut squash and lentil Sunday roast was delicious. Dog friendly too.

Kirsty and Emily were a great team thank you for a great night

A characteristic village pub which is well worth a visit!

Absolutely gutted played football last month against there pub side went back for food the best chips ever, went today handful of oven chip on a very fatty steak gutted won't be back soon 😢

we visited the restaurant for a family birthday and we couldnt have been happier with our visit. the staff were super friendly and attentive and the food was to die for! I went for the kickin chicken burger which was super tasty! Id 100% recommend and ive seen a new menu has been released which I will be returning to try out in the next couple of weeks. Thank you for a wonderful time!

Hi we visited the pub for an afternoon meal together, having searched around for local places to eat, we decided on the Sneyd Arms because some of the family visited and said it was good. Having arrived and found a table the staff were attentive and welcoming, however after getting our drinks we ordered food, then proceeded to wait 1 hour and 15 minutes for the food to arrive, the pub was not that busy we did however overhear other customers were not happy about the time it took to get their food, the staff in the pub seemed on edge and nervous, as the situation was not isolated just to one customer. After waiting then prompting one of the team, she called the kitchen and 5 mins later the food arrived in the lift, this was served to the table, there was an item missing so another call, and then it arrived, my wife had ordered the cod, although the food was hot the cod was clearly overcooked, we were asked if the food was ok and my wife pointed out the issue, we were offered a replacement but my wife did not want one, I have pointed out the correct processes followed by your team, but wanted to post this review that you may correct your issues with quality and service time. We like most families do not have a massive disposable income, so eating out is a very occasional event that we want to have a good experience, unfortunately you have not delivered on this and it is very disappointing.

I know this is against other reviews but we had the worst meal we have ever had, on complaining we were told it was due to there being a trainee chef on duty, well why not check food before it is delivered to the table! I only wish I had taken photos

Good variety of beverages, just doesn't like the fact that it doesn't serve coca cola draught. Should've added that to the menu. Spacious parking, indoors and outdoors tables accommodating any number of people. Last time tried the food is during Christmas and it was amazing.

Lovely place for a drink any time of the day or night. Built in the early 19th century this pub has the feel of old times without looking shabby. Good variety of drinks on offer.

Very nice food, and friendly staff, but the wait for food was quiet long

Been here a few times now as the food is always good. The only down side is the last couple of times we have been told that there will be around a 40 min wait for the food. This was an accurate estimation and we weren’t in a rush so ok for us but may not be for some. Staff are always nice and we bring the dog as he has separation anxiety and can’t be left, they are always kind and attentive to him. We will definitely return, we particularly enjoy the Sunday roast.

Really busy, but nice pub, great food, great atmosphere

Food lovely ruined by a little boy what the family couldn't control and a 45 minute wait

Good food, nice staff. Took a little while for the food to come out but that may be due to it being busy.

Surprise birthday party for a lovely friend Approximately 90 people. All of which had a fabulous evening. Thank you

Nice pub, friendly staff, a few nice ales on for me as I'm not a lager or a bitter drinker. Didn't eat here, it was an afternoon so relatively quiet.

A brilliant location for Keele University. Sadly under-utilised. Hidden gem. Lovely bar. Great atmosphere. Great food and restaurant. Staff so friendly. Also visited with 2 dogs and can only go in bat, which is no way a put-down as the menu is fully available with a lovely atmosphere. Serving staff so obliging and efficient. A great experience all around

I came in for a meal and had the cod and chips perfectly cooked cod and amazing crispy chips and lovely friendly staff James and Olly looked after us really well

Fantastic food, Well priced and the burger and chips were superb. I Couldn't fault anything at all and the service I received from Olly and young James was out of this world. Thanks guys I'll be back soon!

On entering we ordered drinks at our table before ordering food, when they came mine was cloudy so sent it back, it happens so wasn’t that bothered, then the food arrived tasted ok but wasn’t hot, then we ordered dessert, was asked if we wanted cream ice cream or custard, asked for cream, it came with ice cream, “ It says ice cream on the menu “ said the waitress, ok so why did you offer cream? Then the bill came, it included the pint that was sent back, got that removed and they gave us one dessert free. It’s a pub that serves drinks and food, they failed miserably.

Lovely Spicy Chicken Burger, Great Beers on tap, Olly looked after us and he is a great asset to the business. Comedy night was hilarious, will be coming again!

This place does the best for the chips are amazing n the steaks are out of this world 🌎

Great food. Great drinks selection. Staff very helpful.

Very delicious meals. The beef was melt in the mouth. Best meal I've had in a pub for a while. Service was spot on. Very happy. Will definitely be coming again😊

Great food and service lovely traditional pub. Yorkshire pubs theeee best !! 👌 we can't wait to be celebrating our 20th wedding anniversary in August here thankyou all thee best 🙂🙂

Hired out the pub’s side building, ‘The Knights Templar’ for a family party. They did catering for us. The venue was great, so was the food and it was good value for money. We enjoyed ourselves and the staff was friendly and so accommodating. Thanks James.

Delicious freshly cooked food served outside at a country pub. Perfect. !! We rocked up without booking early afternoon and ordered 2 sandwiches off the lite bites menu (vampire slayer cajun chicken) which came with fries and salad and we ordered extra onion rings. Every part of the lunch was cooked to perfection.

It’s a shame the Sneyd Arms has got to do so badly on food and I know there are more costs for pubs now to cope with but if they can’t get a good chef then I suppose the custom will drop off and things will only get worse. I had the Gammon Slices with and the egg was only slightly cooked. The chips were soggy too.

Nice place great local friendly people.

We visit The Sneyd Arms most Saturdays, approx 2pm and have lunch and a couple of drinks, 3 of us. The boys play pool while I enjoy the sports tv and also the visiting pooches that are welcomed. The food is delicious and the young girl behind the bar always looks after us. But,,, I’m sad to say,,, that today, along with the lovely girl behind the bar was a young girl whom, shall we say,,, truly upset us when we left. We always set up a tab and pay before we leave. We did so today, as always, and in front of a full bar the other girl decided to shout from across a full room as we left,,,, ermmmm… have you paid your tab??? Yes, we replied then left,, embarrassed and also annoyed at her complete and utter rudeness! We’re now not too sure if we want to return….

Fantastic Sunday roast lunch. Servers Rachel and Helen were wonderful and did everything to make it a great experience. Will return.

Wonderful food and excellent service from Helen and Natalya. My kickin Cajun burger was recommended and very succulent.

Lovely atmosphere, amazing food and our host for the evening, Rachel, was amazing. Will be returning

This was awful !!! The food was NOT good, I had light bites gammon,egg and chips it was awful ! The gammon was brown and had obviously been reheated In a microwave the chips were massively over cooked in what tasted like old oil, the fried egg was rock hard yolk and burnt to crisp underneath I requested another one which took an age to arrive it was more runny but still hurt underneath. My friend had fish and chips and hers was awful also massively overcooked!!!! Also the staff looked very scruffy !!! I most definitely would not recommend

Lovely friendly staff, great food and service. Will definitely be visiting again. 😊

fantastic little country pub, food was perfect and the service was excellent, we spoke to the assistant manager who served us and was very attentive, he recommended the linguine which was delish, and we were even tempted with the blondie dessert which was perfect. highly recommend :)

Food was quite good. I had vegan Miami burger my friends had steak pie. And Jess was friendly and efficient. A classic British pub.

Had the most fantastic meal with family ....we all had different, roast beef, pie of the day ,gammon and a duck leg from the specials board. We ate the lot it was really nice and fantastic value for money. Good choice of ales to choose...

Lovely little pub. Called in for a pint on the way home.

We have been coming the Sneyd for years but since the new owners, James & Kirsty has taken over it has improved so much in a short space of time. The staff are friendly and attentive, making everyone feel welcome in particular Jess. All of...

Don’t know about the food but if you just want a drink you don’t feel very welcome and the choice and quality of beer is poor compared to how it was.

Great pub free pool on Tuesdays

Good pub and staff. Had a nice Sunday lunch

We were in the function room for a private celebration. Very nice inside....good atmosphere, private bar with friendly barman. Cold buffet adequate and hot food which was delicious

I am a local business in the area and decided to take some of the team out to the pub, unfortunately it wasn’t a great start , we walked through the door and was greeted by the most unmannered waitress , no introduction or anything just “do you want food or drink” as we was deciding what we wanted to do, she stood there with a face on her, she did greet another costumer which they also left! from this we decided neither, we came in to look at somewhere we can do regular meet-ups in the area, I thought I’d have a look at the menu, it was great to see a menu update but when I went to pass it back she just looked at it like I was meant to place it on the till point! I couldn’t even say she was run of her feet as there was only 2 people in the whole of the seating area, such a shame as this is our local… :(

Visited The Sneyd Arms for the first time yesterday on Mother's Day having just visited Shugborough. We all went for variations of Sunday lunch and couldn't fault the food, and service was very friendly and efficient. Only minus was that we were placed in the...

First time visiting and this pubs seems like a bit of a hidden gem, got that comfortable village pub vibe. Serves cocktails which are delicious, the pie was amazing!!! One of the best I’ve ever had, will definitely be back. The staff are all very...

The food is always delicious, you can tell it’s freshly cooked not microwaved. The staff are always friendly and helpful, Kirsty always makes sure the dogs have a bowl of water and some treats. Happy dog = happy owner

We went on Thursday, the meals were inedible. Can't even say they were well done, they were burnt. The chips were so so burnt, and there were only 4 chips, the rest were chip ends, the batter on the fish couldn't be broken, we asked for brown bread and we received a white bap. We complained about the meal, and was told 'the chef was happy with what she sent out' so nothing could be done. The bill was £5 extra than what it should have been. My friend of 50 years has never complained about food at a restaurant, however, even she complained about the 'food' we recieved. £25 down the drain! Awful food, awful service.

Sneyd Arms, give it a miss, not nice at all, vegetables overdone, Lamb tough and very fatty, not worth the money .

My daughter told me and my friend to try here for lunch after she’d been a few weeks ago. Omg we weren’t disappointed, lovely quaint pub, nice and quiet with fabulous food. I’m vegan and the waitress was so helpful, she even went to check...

4th time here, fantastic food the chef is absolute quality and the staff are warm and welcoming. Would recommend.

Really enjoyed our meal last night (8/2/23). Staff were friendly and attentive. I ordered from the French menu and ordered the salmon and my husband went for gammon and chips. The chips are amazing, food was beautifully cooked and fresh. Portion sizes were healthy! We will definitely return.

Popped in for lunch as we were dropping the daughter back at Keele university. Food & service was fabulous! Daughter & husband had The Cod Father with a side of onion rings, both said it was so tasty & there was lots of it. The...

We had a cracking Sunday lunch here last week! Lovely atmosphere and food with friendly staff. Will definitely be back.

Great place! Went recently for their 'World Tour' they had running in the restaurant. It was Spanish week. Meatballs were delicious and the Patatas Bravas were perfect. Lovely, busy but calm, quiet atmosphere. Serving staff were very friendly and helpful with every question we had. Very cosy by the fire too. Nice place for a quiet meal and a drink.

We came for Sunday Lunch. Been many times before and good. Today; just awful. After our main meal nobody came back after 40 mins asked for pudding menu. Girl took plates, brought menu and abandoned. Total of 2 hours now. Took my granddaughter for a walk and they said thank you come again. Had not ordered and certainly hadn’t paid. Asked for bill and girl came to ask what we wanted for dessert. Just not good! We gave up. Paid on way out!!

Unfortunately our food today was poor. The steak ciabattia was supposed to contain cheese but this was hardly evident. The chips were extremely overcooked and soggy. We tried the food during the summer and it was of the same disappointing quality which I had hoped was a one off, sorry to say it wasn't.

The restaurant was fairly quiet on a Thursday night and we were given a table near the fireplace. We chose to share a baked Camembert with cranberry and bread to start, then had the Hunters chicken burger and the beef and ale pie for mains,...

Great local. Good food. Good Staff.

Fabulous service and outstanding food! Menu choice is amazing and the food we had was delicious. Highly recommend. We shall certainly be visiting again.

Food was excellent Just need refurbishment

Passing by and popped in for midweek lunch. Hadn't been there since before covid. Very nice welcome, food (Steak & ale pie and ham & chips) was great. Will be visiting again soon.

Fantastic country pub, relaxed atmosphere with great service, food was excellent, brilliant menu with vegan, vegetarian options too for those who wish, Delicious puddings also Great drink selection and good wine, Bar area with pool table and tv for sports

Country pub in the village of Keele at the edge of Keele University. They offer good refreshment and traditional home cooked food.

Lovely food but had to wait 1hour for food to come.

The vegan option on Sunday was a chickpea roulade that was on the menu as part of the ‘vegan option available’ for Sunday dinner. (1) It was inedible - not sure who eats Moroccan spiced chickpeas in an overpowering pastry with their Sunday dinner. (2) Half the sides that come with the Sunday dinner weren’t vegan so I paid full prices for half a plate of peas, two small roasties (cold ones), and two bits of carrot. (3) The size of the roulade was the side of a toddler’s fist - the cheeseburger on the children’s menu was bigger. I thought the desserts would redeem it, alas the one I wanted was sold out. The only vegan/veggie option for kids was veggie fingers, way overpriced for what they were. If you follow a plant-based diet, please do check in advance what your options are on the day. Pity, the main menu looked promising but the Sunday one is an absolute disappointment.

Talk about breaking the mould! The new management have changed the Sneyd Arms standard and raised the bar. What used to be a consistent pub experience has changed to a bar and restaurant. The front of house bar is the same, and they've changed the back into a restaurant area. Despite a wait for our mains, the food is absolutely amazing, from the flavour of the fries and salad garnish to the main itself, and the quality of the ingredients, the new Sneyd Arms is making a bold statement in carving its mark. I had to order dessert to see if the puddings were as good as the mains, and I was not disappointed. My wife chuckled as I scooped the last of the chocolate fudge sundae, saying "get in my belly!" Overall, very pleased with the new menu. Looking forward to coming back.

We were visiting our grandson at Keele University and chose to have Sunday lunch here as a “treat”. 20 minutes after our drinks arrived, we had to ask at the bar for someone to take our meal order. 2 of the party of 6 had...