SMP Cookhouse in Shepway

I was very disappointed with my visit to this Burger King. Several issues greatly impacted my experience: 1. The ingredients in the sandwiches were cold, which suggests that quality standards were not upheld. 2. Timing was clearly not respected, and this was also evident with the Chicken Fries, which were dry and seemed to have been cooked far too early. 3. Lastly, I noticed that a staff member in the kitchen was wearing a wristwatch, which goes against basic hygiene rules. I expected a much higher level of service. I hope actions will be taken to address these issues.

It was the only restaurant open, so I ordered the Angus cheeseburger and fries , There was a short wait before I was given a bag with the food inside. It was less than £10 so I really wasn't expecting much. The burger was much smaller than it looked in the photo, with a few (10 or 12 )fries. The burger tasted like it may have had some smoked sauce flavour, it was like burnt cardboard. It was not even tepid, the Burger was cold, I threw it away. My very low expectations were exceeded, I have never been served such dreadful food anywhere. Buy a sandwich from the newsagents or the Starbucks next door.

Pizza is over cooked and cold. Seriousley unimpressed considering how much it costs. I want compensation

Ridiculous prices for poor quality : £13.40 for an iced pumpkin spice oat espresso and an allegedly "5 cheese toastie", tasteless, not toasted enough and one of the bread sliced slided away, the bread was stale and no butter was used...