Morrisons Folkestone Cafe in Shepway

I recently visited Morrisons and was thoroughly disappointed by the state of cleanliness in the store, particularly in the cafe. The floors were sticky and littered with crumbs, tables were not wiped down, and there was a noticeable lack of attention to hygiene standards. It gave the impression that cleanliness is not a priority at all. To make matters worse, the fire alarm kept going off repeatedly, which was both disruptive and concerning. Despite the chaos, the staff didn’t seem overly friendly or apologetic about the situation, which only added to the overall negative experience. This visit has definitely put me off returning to this location. Morrisons needs to take immediate action to improve its standards and staff training!

If I could of left no stars I would of every table dirty no cups or cutlery out had to ask waited over half an hour for food is clearly under staffed

Awful breakfast food cold ..coffee machine working for a change but coffee cold ..every table covered in dirty plates and cups .only 2 staff on so not blaming them as obviously overworked !! But overall discusting dissapointing experience

I had the wrong order delivered but was nice anyway

I recently visited Morrisons Cafe and had a good experience. The staff were exceptionally friendly and attentive, providing top-notch service throughout my visit. The prices were very reasonable, offering great value for money. I highly recommend this cafe for its excellent staff, outstanding service, and affordable prices.

Extremely disappointed ☹️ had the ultimate fish and chips.dirty cutlery. Pea's came in a paper cup full of water so when you tipped them out water flooded the plate and the batter on the fish was so thick it wasn't cooked on the inside as for the chip's were cold and flabby 😪

Ordered the breakfast on selfservice screen, drinks are extra bumping price upto £10. Bit much as there isnt a sausage on the breakfast. Self service for coffee from a machine in dirty cups, you feel the dirt on the outside now know why some where drinking from takeaway cups eating in! Food was just luke warm, bacon under cooked. Wont be coming back. 🥺😥

No toast as advertised and the eggs were inedible and I had paid extra for them. Won’t bother in future. Shame because I always used to enjoy a breakfast from there

It has wonderful food and hot chocolate. Also a nice atmoshphere

Poor all round. Missing items, items received cold. Reeks of a service no one cares about, order from somewhere better I will in future

3 sausages and black pudding was missing. Food was cold and clearly thrown about while being delivered. Awful.

Not that great to be honest, coffee Machine still broken from a week ago and cutlery and cups still dirty, been like this every visit...

Ordered two breakfast sets but there’s no bacon OR sausages- if they had run out of them they should call or let us know, but instead only put two extra hash browns, absolutely annoying

Missing items off breakfast. No mushrooms no tomatoes and a missing pot of beans. Not acceptable

Good food here good prices too plenty of space to sit

Food was warm, filled a hole. Reasonable prices for food. Only one hot drinks machine is working, not good on a busy Saturday afternoon. As for cutlery! they need to provide clean cutlery . No napkins. Coffee was only decaf available.

Great food for the money but coffee machine,looked like the nozzle ain't been cleaned in weeks , actually had mould on it. Skipped my coffee I paid for.the staff were not bothered!!

Missing the toast I ordered but otherwise delicious breakfast, exactly what I was after.

My coffee was not included, hpw can i get a refund?

Didn’t receive what we ordered, parts missing and food choices wrong

Latte and black pudding missing.

Had a breakfast missing and the help just told me they’d get back to me! What a joke

Oh the horror! Ordered southern fried chicken burger. Got a bun with three salad leaves and 6 chicken nuggets. Coleslaw not served in a pot, burnt unseasoned fries (looks like they were recooked). Never again! I should get money back for this atrocity!!

Very nice and good timing food was hot and driver was polite very Impressed today thank you

The café here is absolutely diabolical. Service is none existent except to bring a plate of cold food with no taste. I mean I know it’s just a supermarket café but you expect the basics like a FORK to eat your food with. Tried my best to eat some of my food with a knife but in the end got a full refund because it was cold not that it was hot to begin with. Staff none existent and dirty plates left all over the place. No apology or anything. No urgency despite many people asking for cutlery 🍴. It shouldn’t even get to a point where they have none, it should be checked regularly. Staff member seen checking as if she didn’t believe the customer asking. And the trough the cutlery was in was dirty and one section covered in milk. Always said I’d stop coming here now I’m 100% not coming back. Ridiculous.

Ordered an orange juice , didn’t even receive it? Paid £1.80 for nothing? Paid an extra £1 for another half of tomato and didn’t even receive that either?

Not great everything was cold, sausage was burnt and bacon not cooked enough

Food was cold Sausages very grisely Meal with scrambled egg was made very soggy by the scrambled egg which ruined the meal. Not up to the usual standards

Missing multiple items. Paid £17 for half my food to turn up.

Didn't get ny bread and butter

Pretty good Morrisons cafe this. Can get right busy here so sometimes yet have to wait a bit for your food to arrive, however, it's usually worth the wait, the food is generally well cooked and well presented, it's great value, the staff are lovely and though the place can sometimes look a bit disheveled due it being so busy, the staff are usually on it and will tidy up as soon as they can. Overall this is a good cafe and I have never really had any issues worth noting and when I have had an issue it has been put right immediately and without fuss. Take it for what it is, a place to get some value eats n drinks, expect a little wait sometimes and you will be fine and it will all be good.

Quite a good cafe for brekkie. Bacon looked like it could do with a few more minutes but tasted ok. Not bad at all for a supermarket. Updated 6th August. Stopped off for a bit of brekkie... Used the app to try and be as quick as possible. Didn't really work as it took a long time to arrive considering it wasn't that busy. No dramas as we weren't too much of a rush. We'd ordered 2 build your own brekkies. My partner's looked and tasted great. 2 X black pudding, mushrooms and a fried slice. Mine however wasn't so good. 2 X fried eggs, 2 X toast, 1 x bacon, 2 X sausages. I'm not sure if they only have one size plate but it was piled on with no room to even attempt to arrange your toast. The server asked if we wanted any sauces so we opted for brown. He gave 2 and we asked for some more as we both wanted the brown sauce option. He causally took 2 more sachets from the cup they were kept in and tossed them down on the table as he walked away. Not what I'd expect from someone serving tables, even in a cafe. Apon trying to arrange the plate to be able to try and eat the food, it came to light a sausage had been left off the order. Back to the counter to be faced with the back of the server completely unaware I was waiting. No issue, I let him finish what he was doing. After he went to the kitchen and then noticed me, I managed to get another sausage ordered. Not even an apology for their mistake. The only bonus was my missing snag was delivered on another plate, which helped the logistical issues I had with the small plate issue earlier. Breakfast now ready! Or so I thought! The eggs were shocking. Undercooked with that slimy appearance that makes you heave a little. I really couldn't be arsed to go back up again. Managed to use some of the cooked parts of the eggs but in all it looked like just horrible. So, 2nd time going here. 1 time ok. This time was a shocker. My partner's brekkie was good. Mine was a car crash. Bacon still fatty too.

The drinks were all half full. The chocolate cake slices we ordered were crammed into one box, and completely smashed up, they were inedible. The scrambled eggs were watery and disgusting. The sausages were all burnt, and the skin was peeling off. The bacon was undercooked. The butter for the toast was a liquid because it was packaged in with the hot food. The chips were soggy. Literally every single item we ordered, there was something wrong with it. Never ordering from here again, spent £40 and the only thing that was edible was the beans.

Such a lovely venue with so much potential but lack of staff and therefore dirty tables and empty drinks machines, let it down

Large portions but sadly food was cold on delivery! Disappointed!

£27 FOR ICE COLD FOOD 8 OTHER TABLES ALL WAITING IT WAS 100% DISGUSTING MY DAUGHTER WHO 20 WEEKS PREGNANT HAD TO LEVER IT AS WAS COLD NOT COOK ALL DIRTY TABLE FOOD ON FLOOR STAFF NO HELP GIVE TO DOG THE MEAT WILL NOT BE BACK

After trying Morrisons cafe once, we have made this our weekly meeting place. The food is really good and the portion is big for the price you pay which was a good surprise. We all came away feeling like we had had a decent dinner, even the kids. We have also had tea and cake, which was also really nice. I would 100% recommend the fish and chips, I have to say, its probably better than some of the meals I've had from an actual fish and chips take away.

Loviest ultimate brekkie in town - hats off - sea of beans - really made our day at the fun fair 😋🤡💩🕸️💫🌬️💥

Sloppy generic school dinner skippy rind here…. Where’s my Coke Zero you lazy swines?

Paid for an extra item and it was missing.

Over cooked sausages Undercooked bacon Hard fried egg Toast was missing Food was cold Really unpleasant breakfast which isn’t like this place TBF

Lovely food, cooked perfectly. Good portions. Will recommend to my friends.

Although I enjoy Morrison breakfast, which I have ordered a number of times, I have never had a complete order, something is always missing

lovely bit of fish and food arrived in a box wrapped in foil still hot, great price too !!

Had 2 poached egg's on toast with pot of tea. all very good .Did some shopping after very good shop .

Food was awful service wasn’t as good as normal missing items would like a full refund

Food is not as good as used to be

Great value food which is cooked to order. Had there fish and chips which is amazing. Highly recommend

Overall I hated it as I have portrayed in my review of Morrisons. Despite Morrisons getting 4 star review the cafe got 0 stars however I have to give at least one star on a review if I had my way it would be none. I went for the Ultimate breakfast and the machine said its not available so I decide to go for the breakfast just below the Ultimate and then I'm told there are no fried eggs. I'm mean no fried eggs for a breakfast what is that all about. Ordered two coffees too which are out a machine and was like dishwater ajd tasted horrible. Then the breakfast which the plate was running with liquid from scrambled eggs which I had as no fried eggs. My wife went for poached eggs which were NOT poached at all they was hard boiled oh and grey in the middle between the Yoke and white so probably been collected from the deli counter which had the same shape and hard boiled eggs. The overall breakfast was lukewarm at best and even that is a bit much as was cold. The bacon was still oinking at me as the fat was still white and shows no sign of being in a frying pan. It was horrible and I wish we had not bothered going to the cafe at all. Plus what is it with no sauces or condiments on the tables anymore. No salt or pepper is just madness on a table. We didn't see that section on your screen when we ordered via the machine. If you want a quick bite too eat before shopping ok but don't expect it too taste any good.

One mushroom no tomatoes no black pudding

Shamefully terrible breakfast. Anywhere else… will be better.

Very tasty although one item was missing

This cafe has so much potential, but it is so poorly executed. The food is always tasty and hot, but the actual running of the cafe is not good. There is never enough staff, which means there is long wait times for food and never any clear tables. The poor lady today was trying to serve people, as well as clear tables, get the coffee machine working and wash up (as the dishwasher was broken!). It’s such a shame as the food is always good!

The hot counter is so bad that I never write reviews but I have to because the breaded chicken is as hard as wood, the sausage rolls and cheese rolls the pastry is always hard the pastry just snaps off even it being warm, the food was never bad before years ago I remember it always being nice but the last few times I have been it's been more than bad I'm surprised no one else's has complained if they haven't because I would give no stars if I could for the hot counter

In all the times I've been going to morrisons,Dover and Canterbury, folkestone one is poor,waiting for food 40mins,never have I had to wait this long

Don’t know what happened to this cafe used to be really good food was awful bacon was paler than a ghost

Incomplete order no toast and no buttery spread for the bread. Egg yoke broken

The food is always actually really nice here! Always served hot and the people who serve it are always so nice! It's quick and tasty!!

In the bottom of the box of chips was 5 very old looking wrinkled peas. This order had no peas with it- cross contamination of food !

I had the ultimate breakfast and it was spot on. Thanks you

Good stuff, I liked it. Well packaged and tasty. I'd say, the bacon was slightly anemic but still nice. But it was a nice meal, thanks.

Had the fish finger sandwich the fish was greasy and mainly batter. Chips were overdone yet cold. Got the kids poached egg and it was like a rubber egg. The food took forever to come out and we ordered before it got busy. It seemed like the staff just didn't want to be here and everything seemed like an effort. I wouldn't be coming back.

The food was not what I ordered the tea had fallen over and made all the food wet I’ve thrown it all away

Wrong food delivered, some of the food was cold and under cooked

Rated lower as we were missing both of our coffees and justeat seem to have removed the ability to report it internally first. Food was lovely but disappointed we paid nearly £10 for two coffees we didn’t receive.

Was told a 30 minutes wait for breakfast. The cafe wasn’t event full. They need more stuff.

There are two cafés in the store. I only used the one on the right hand. Then I was able to enjoy great quality coffee with a naughty donut. Very clean with great staff who always make wonderful coffee. If you take a left while in store, your able to enjoy a wider range of meals. That is where I will also be going tomorrow. Great staff..

The wait times here are an absolute joke, sometimes over an hour! The food is generally nice, but I don't expect to wait that long for food. Also seems to be shutting really early lately and never offering much except breakfast baps.

Absolutely brilliant I would recommend it and after I pop to the bakery and oh my god it was amazing

The food was absolutely gross, don't order the cheese tostie! we ordered 3 and only took 1 bite of each but couldn't eat any more. We also had to wait 20 minutes just for a cup to get a coffee, complete waste of money and time!

Some items are reasonable like the fish but cooked food is greasy, salty and much worse than school dinners were. Pictures look nice on the screen but never come out tasting that good and the food is tired and average. Many items are constantly unavailable e.g. pies and burgers. Salads are uninspiring no dressing and look and taste dry and unwashed, surely in the catering trade you’re told to wash your salads at least 3 times, maybe they do but mine I don’t think was. Yes, staff are helpful and friendly but often not enough and the place feels grubby, I hope they wash their hands regularly! It’s always fairly busy, probably because it’s the only place for miles and to fill your stomach up but I really wish the standards were higher in every department.

The staff here are always very helpful and full of smiles! nothing is ever too much for the staff here..

They don't bring you the drinks and ages to respond so your breakfast goes cold.

Clean and very relaxing atmosphere. I come here even if I don't have any shopping to do

Unfortunately we had very poorly executed and I mean executed cold food after waiting an hour for breakfast hard dry bacon, hard cold black pudding dry bread sandwiches was given replacement of the same poor quality food I will not be recommending this cafe today 👎👎👎

Chips were nice, mac and cheese costed 6 pound and was a microwaved dish of bland macaroni and bechemel without even the slightest hint of cheese.

Good cafe atmosphere with nice seating arrangements. Customer service could be slightly better with a bit more enthusiasm. Food seems reasonably priced until it was delivered as garlic bread was cold, chips fairly hot and chicken was nice and crispy with good texture however absolutely bland, no flavour whatsoever.

Due to covid regulations they are offering a takeaway service.

Currently been waiting over an hour for our food. They are blaming eat out to help out but it is no busier than usual. Hardly any staff either in the kitchen or serving tables/cleaning. Chaotic!

Poor service, very rude and made to feel like my eating there was an inconvenience to staff. Was told they are too busy to swap items, but have more than enough time to remove anything I didn't want from breakfast.

Services with a smile very good

Best breakfast in folkestone. Decor is extremely nice. Free WiFi is fast and easy to connect to. Some of the seats have power outlets in the wall so you can charge your phone. Seats are comfy. I used to visit this location a lot prior to it burning down but they've rebuilt it better than ever. They let you swap out items, say if you don't like mushrooms for example then you can ask for another hash brown instead. Most importantly in my opinion the service is always fast.

Meal was super, service was great and the cafe was very clean PLUS prices were reasonable

Great value for money but the service is a bit slow it has been about 40 mins to get your meal. On the bright side you can refill your drinks while you wait.

They told us it's half an hour waiting time for the food, because it's busy. Restaurant wasn't even half full. And it's Wednesday lunch time, what to expect? I'm allright to wait half an hour in a proper table serviced restaurant but not in the Morrisons for a fish and chips.

Visited today for first time. Sunday afternoon. Had to wait 20 minutes for breakfasts. When it arrived was not freshly cooked as you would expect for the wait and was not particularly hot. That said price was reasonable

Food was a lickle but burnt could of done better ngl

Honest food at okay prices... Job done

Good cheap food. Lovely breakfasts

Really looking forward to bacon and eggs after 3 months in France cheap bacon cheap sausage fried bread soaked in cooking oil burnt blackpudding BUT the dog loved it

The food was good. The service very slow and whilst we were there every spare table around us was dirty with trays of empty plates. The trolleys were so loaded up with dirty trays that people were leaving them in the floor. Every member off staff that brought good out, walked back past every dirty table without even clearing it! Clearly short staffed and the staff that were there were clearly not managed by a good supervisor. I have been restaurant manager and supervisor and I found it unbearable to watch I just wanted to clear up all the mass myself...such a shame...

Really good place for cheap but good food. Love their Sunday roasts and lamb shanks!

Good choice of food and drink at reasonable prices.

Don't bother with the Folkestone one, either don't have stuff on the menu, over cook everything, never anyone at the till and this is just a few things I could say about it over the last twelve months even complained to the manager but she was not interested either, try dover branch different story excellent.

Good food , decent menu , good value , almost perfect!

Good cheap cafe. Worth a visit .

Hard workingunderstaffed Nikki is great

Nice food friendly staff go about 3 times a week.