Burger King in Shepway

They are absolutely good at customer service. Stepped in by Tuesday night to take our train with the car coming back to france. The crew was super nice, following my requirements, asking me for allergies. So nice, everytime I come to UK by car I stop in this place. They never disappoint.

Very rude staff who gets annoyed bc you asked for ice in your drink but they never have ice here (been before) So you get a tepid coke. Burger was cold and full of mayo actually gross . Think this the worst Burger King I have ever experienced. Also someone was waiting for their food and it seems it was stolen by someone else!!! Euro tunnel should shut them down. I think McDonald’s would be better.

Total attitude problem behind the counter! Doing everyone a favour!

No kids box and the burgers are not great compared to the price

Had a great experience here rhe staff were friendly and well polite, food was delicious and served relatively quickly when I ordered it. Would recommend going again

So I was a bit dubious eating here after reading all the reviews however my calms were feared when I was served by a lovely young gentleman named Gary (you don't tend to meet many Gary's anymore). I ordered by XL bacon double cheeseburger meal and proceeded to take my meal and start eating. It was lovely and fresh and was so good I actually went back and ordered an extra cheeseburger (only cheese). I asked Gary about all the bad reviews I had read about whilst in the queue and he explained that they are working hard to turn around the fortunes of the restaurant and eliminate the bad reviews going forward but recent delays at Eurotunnel caused an normally quiet shift into an extremely manic one. Something he said was fairly difficult to draft such people in at short notice. I said I completely understand and said that my meal was absolutely delicious and that I would definitely visit against next time I would be taking the tunnel again. Gary is a credit to your company and wish him and his team all the best.

Needed food whilst I waited nice and quick service, would happily use again

Had to wait a couple of minutes but the food was very nice and fresh.

Fresh food and very polite, informative staff.

Great service and friendly staff

Honteux !!!! A fuir !!!! Sale !!!! Manque tout !

Fermée à 20h tu comprends pas pourquoi

Badly organised. Couldn't read the menus because the screens kept rotating. Huge queue because it was the only place open serving hot food, but only one or two customers waiting to pick up food. No fish burgers on the menu so went for 2 veggie burgers plus 2 medium fries - no drinks- £22. Food was bland and veggie 'chicken' had a peculiar taste. I usually avoid these kinds of places. Can't understand why anyone would choose to eat there.

Le service étais déplorable, Sous prétexte que nous sommes de passage et peut-être amenée à jamais ce revoir, le service est au minimum bref rien ne justifie d’être traité de la sorte! Nous avons était servis par bethany sûrement présente parce qu’ont la forcer à etres à autrement je comprend pas le manque de respect -écoute à demis mots -rempli pas les boissons correctement et quand on lui fait la remarque, elle fait exprès de remplir et de faire déborder les verres pour soit disant répondre à nos exigences Ne fait aucun effort pour comprendre la commande elle attend passivement qu’on parle Peut-être problème au RH qui devrait recruter au minimum une LV2 français

Sloths could work faster. At this rate might as well go and buy a farm, grow the cow and make my own.

Didn't feel well after the food my son was vomiting and generally poor experience for a burger king.

Dreadful. So poorly managed and yet they are making so much money due to total lack of other options. An hour-long queue to find out they have no meat or plant based burgers or milk shakes. Vegan nuggets were over cooked and inedible. So twenty odd pounds to eat some chips on an unwashed table. Do yourself a favour, bring a sandwich!!!

Standard BK food but a couple of small annoyances like the menus constantly rotating through the screens so you can't read them. It just makes no sense. They don't have any milk shakes, replacing them with frozen Fanta, and no screens to order from which makes my first point all the worse

Pas assez de personnel 2h d'attente pour commander un burger

Terrible service, long waiting, not friendly at all...

No cash accepted, 35% Mark-up on my U. S. bank Visa. Cancelled order and left. Concur with other customers' comments regarding filthy store. Zero mark-up next door at Leon on daughter's German card.

mid burger could've had a bun and a patty but we roll

Need to improve their ability to cope with large customer demand and reduce queuing and waiting time.

Eten was goed, maar het restaurant ter plaatse sfeerloos. Ligt voor een deel ook aan het moment van de dag.

Slow but friendly service. Chicken burger was dry and seemed to not be that fresh. Was in a terminal so didn't expect too much.

Bestelling opnemen konden ze niet. Uiteindelijk te weinig gekregen en 6 mayonaise en 6 ketchup gekregen voor 1 kleine friet. Zeker echt af te raden.

Burger King was het enige restaurant dat open was. Met andere woorden. Het was druk bij burger King. Maar de twee medewerkers hebben geen benul wat het inhoudt om efficiënt te werken. Doen totaal geen moeite om het idee te geven dat ze in een "fast" food restaurant aan het werk zijn. Veel klanten gingen ook uit de rij omdat ze anders de Eurotunnel niet haalden.

There's a heatwave on Queued several minutes for an ice cream. Screens advertising the various products they carry. Turns out they do not have any ice cream in stock whatsoever and the fusions machine is broken. I suggested they put up a sign saying "no ice cream". They did not do so. That's a one star experience in my book.

It takes very long before you have your food. Prices are to high and the worst thing the, cheese and bacon on the burger where cold. Never eating at this place again.

Un fast food avec des plats goûteux et multinationaux, certains veggan, veggie ou sans gluten. Mais tous n'étaient pas disponibles... pourtant nous étions à une heure normale de repas : 13h !

Great Store! Friendly staff & Good service!

borgir king had plastic straws when i went there. The turtles will be very displeased.

Food was stone cold when it arrived and inedible was an expensive meal to throw away - hadn’t had one for a long time and definitely won’t waste my money again

Every time I travel to France in the early morning the restaurant is closed while all the other restaurants and shops are open?!?!

Not open. Nowhere on Eurotunnel website does it say not open.

Ridiculously slow. One of busiest days of year and only 2 staff serving. Queue not moving - no sense of urgency

Doesn't allow you to use the vouchers from the app, waste of time

A lot quicker than I thought it would be which is obviously how it needs to be here at the tunnel. Also the guy serving was very kind and polite which always makes the experience that much better next time I’m here I will visit again

Die Nerven muss man erstmal haben, bei einer 80 m langen Warteschlange nur eine Kasse zu öffnen. Noch dazu mit submotivierten Mitarbeitern. Von denen allerdings auch nicht viele da waren. Extrem schlechte Personalplanung.

Uparte after several months and it's still the slowest "fast food" restaurant. Even for a restaurant it would be classed slow. Isn't burger king aware how many customers they lose each day due to this appalling service? I officially change their service to "slow food". This is the slowest burger king period! 20 people waiting for food and I can only see 1 person at tills. Sitting area is empty so I don't know how the can make any profit. Burger Kings are the most disappointing food merchants.

They don't have crowns 😭 The employees are antisocial and lazy. The order system is a mess and the food is not amazing.

It wasnt busy and its nota acceptable to wait a while for food. The branch was understaffed so production was slow and disjointed

Lento y poco eficiente, no te entregan bandejas para comer en sus mesas (debes pedirlas). Poco interés en que funcione a gusto de los clientes, otros de la cadena funcionan mucho mejor.

Extrem schlecht ... Völlig unfähig

Without doubt the most understaffed burgerking in the country. Its consistently rammed and there is never more than 2 of the 6 tills working. Awful place taking full advantage of their captive audience.

So slow... at the Eurostar so everybody needs to go fast but the employees are incredibly slow and lazy. Really incredible.. and overpriced

Massively over priced and Luke warm food. Avoid!

Its been demolished they were rude and unhelpful

Pas rapide et fort peu sympathique. Il faudrait peut-être renforcer l'équipe pour éviter d'attendre aussi longtemps après avoir payé.

Cold burgers and chips take away. Staff don't wear hats and hair nets in the kitchen.

If we have time before a crossing at Eruotunnel, I typically like to have BK, because BK in France is AWFUL. Given the McDonald's verses Burger King choice in USA or the UK, I always choose BK. That said, McD's in France is far superior to BK in France. This particular visit, the counter staff forgot my wife's coffee and they accidentally made her two orders of chocolate shakes. Since they forgot the coffee, they compensated by giving us the 4 shakes. A nice idea in principle, but not do easy for one person to carry or for us to consume before melting. The fact is, the Chicken Royal is a guilty pleasure that reminds me of the good ol' USofA and is the same recipe at Eurotunnel as it is in the USA. So a little taste of home is really welcome when I know it doesn't exist in France. The Eurotunnel BK decently represents Burger King of the USA.

I hardly ever write negative reviews but this place genuinely made me feel scammed out of my £2.35. The portion of classic fries I received was so small I could practically fit everything in my mouth, and my mouth isn't even that big. Stay away from this place if you're looking for decently priced fries. Two stars because the service was fast.

Slow! Very slow! Not enough staff, big queues every time we travel.

20 minutes pour avoir un menu King Fish avec frites oubliés et sans sauce. ( pas de fil à ce moment la pourtant ). Voyez en photo l aspect du " King Fish ". Une serveuse derrière qui prends des frites qui se trouvent sur le comptoir ( pour les clients ) avec sa main ( sans gants ) qui frottent le plan de travail pour récupérer des restes de sel et qui les met en bouche!!! Sans charlotte évidemment pour toute l équipe. Les filles avec des cheveux long lâchés!!! Aucune hygiène ! FUYEZ

Hash browns were cooked in same oil as chicken nuggets.

Unpraktisch organisiert: Rechts wird bestellt, links ausgegeben. Das steht nur nirgends... Burger wie gewohnt, Salat eher einfach. Für Ketchup muss gefragt werden.

Retardedly expensive for burger king

3 serveurs. Les poubelles qui débordent. Les tables salles. L'espace de travail sale. Et pas de charlotte sur la tête. Je ne conseille absolument pas. Le tout pour le prix que ca coute j'appel ca du vol.

Most unfriendly personnel ever seen, wrong orders 45 min waiting time for just 2 menu’s. Never again. Filthy floor. Just a smile and some attention could make it a lot better

Posto carino veloci come sempre

Terrible, ordered white coffee got black. Our 9 year old and 6 year old were going to share a box of chicken nuggets which they totally forgot to put in the take out bag. There was also no cheese in my 12 year olds cheese burger. £22 total rip off as the bacon double cheeseburger which I ordered had no resemblance to the photo on the billboard. This experience has totally put me off Burger king.

Dirty and slow. 5 star hygiene rating should not be awarded to that restaurant. I can understand it can get busy, but leaving all rubbish and not bother to clean tables that is unacceptable.

Todo correcto como los demas de la cadena

Bom como sempre... Vários sanduíches diferentes do BK Brasil... Preços caros