Smiles Cookham in Windsor and Maidenhead

Been to Smiles twice recently , chip are awful !

I really want to support this business but have found the cook quality so inconsistent in the last 12 months. Such a shame as the chap on the till is lovely young kid who just wants to please his customers and gives his best. Every other time, if you are lucky, you’ll get lovely crisp fish in a light batter, every other time we’ve gotten home to find the fish drenched in oil and the batter fallen off. I will happily pay these prices when the food is good, but can’t justify spending it when it was like it was today. Awful, sodden fish.

Few times used this chippy, recently chips are cold , raw at times.Its a shame as the other cooks ,were very good.With the other young lad, use to get a good portion of chips for med, and he was helpful.Its a shame,

As I write this, I am torn. The staff at Smiles always try their hardest but since we lost the lovely chef who looked after the Cookham Smiles all the way through COVID, Smiles just isn’t the same any more. The battered fish used to be crispy, not greasy. Chips were generously portions and had a crunch. The last four times (yes four because I believe in trying support locally whenever I can), the fish has been drenched in oil and sodden to the point that the batter has usually fallen off by the time it is home, unwrapped and served. The chips, the same, oily mush. The fish is still great quality but does seem smaller in size and I now get my ‘sneaky chip fix’, a couple of doors up at the Turkish grill where they are always generously portioned and have a lovely crunch.

Drove from maidenhead to get fish and chips here. Ordered fish and chips and saveloy and battered sausage and chips, got home to find both fish and chips, i have allergy to fish so had no dinner. My wifes fish was tiny and the batter soggy.Staff were quite unfriendly, ironic that its called smiles. Also the most expensive chippy ive ever known.

One of the worst fish and chips I’ve had! The chips were cold and soggy with oil and the fish batter tasted of old oil to - we had to warm everything up in the microwave! On a positive the actual fish was ok! Sorry but I have to be honest! I get that it’s a Thursday but don’t have a take away unless you can deliver!!

A good standard F&C shop with friendly service and order on-line option.

What a great chippy. Hot pepper chips - with a great cheese or gravy option - fresh fish in light batter, great battered sausage and scampi… And the kids’ portions are a really nice touch. Everyone in our group really impressed, we’ll be back!

Miscommunication left me waiting nearly 30 mins for takeaway fish and chips. When it was ready it was added to my order that had sat almost as long keeping warm. It was all soggy and tepid at best and rates as probably one of the worst and most expensive fish and chips we’ve ever had.

Exactly what you need from a chippy. Clean and modern, staff are pleasant. Bonus that online ordering and collection is reliable, though they seem to struggle with customisations so I stick to fillets, not the fillet burger that I want the mayo and lettuce removed from.

Twice in a row now - soggy chips just unacceptable. There will not be a third time as I won't visit again.

Good food, awful customer service, staff didn’t look like they wanted to be there, when your try and talk to them and they grunt at you it puts you off going back. Was really enjoying my cheese chips until I found a hair wrap around my cheese

Have ordered takeaway from there 3 times. Fish and chips always good and the staff friendly and polite.

Super Burger und selbst gemachte Pommes.

Really want to support local but twice now they can't carry out instructions. Once in shop - salt only, got salt and vinegar. Next time online, salt only, got salt and vinegar again (even had S+V on the wrapping which didn't notice until we got home). Chips are plentiful but quite plain. Saveloy was good first order, awful and split on the second order. Scampi was good but as always, very expensive. The shop has been furnished very nicely and staff are welcoming, shame about the actual food.

Friendly service and great food

The best fish and chips I’ve had for years. I can’t recommend them enough. Great staff, spotlessly clean.

Fabulous fish and chips, the best I have had for a long time. Everything was cooked fresh, the place was spotlessly clean.. it was a pleasure to be there.

Very pleased! And would highly recommend the new rival to the menu! Rack ribs!👌 great tasting Ribs ( goes down a treat with Tartar source )

A notice was put in the window months ago to say they were closed for 6 weeks due to staff shortages- it's still there so I'm assuming they are permanently closed now ? A shame as it was decent fish and chips.

Really very good fish and chips

Amazing food! Staff were Lovely too.

BEST place EVER! if you love dry chips!

Lovely staff. Best fish and chips I’ve ever had Oh yeah, silly me! :)

My friday lunch is always guaranteed quality, even on a bank holiday, my cod and chips was again excellent. Ordered and paid for on line, a physical pick-up is the only effort before a very satisfying mid-day meal. Well done Smiles of Cookham very efficient team.

First and last time i will use this place. Rock hard batter on fish. Chips soggy and tasted rancid. Yuk

Nice and easy parking polite staff who double checked the order befor handing through the covid screens , I felt safe and good food too. I will be back soon

Poor undercooked chips overcooked fish

Large chips served three adults

Fantastic Fish and chips 👍 Second to none 👍

Order by phone to get pickup time ,

Never been disappointed with the food supplied by Smiles of Cookham, order on-line or walk in and wait, the staff are friendly, knowledgeable about the product and the end result is delicious. Freshly cooked food in clean and untainted oil. It`s a car ride to collect for me but worth it.

Have to wait for fish to be cooked but generally very good

Best fish and chips. Lovely light and crisp batter. Chips delicious 😋

Very friendly great food and covid19 responsible👍

Lovely chippy, the scampi is absolutely delicious!! Friendly service too. Would highly recommend.

Top notch fish and chips. Cooked fresh. Staff polite. Professional and knowledgeable. Our fish and chips was piping hot and was delicious. We have had fish and chips from smiles in cookham and Bourne end and both were def the beat have had. Well done to all the staff for being so bloody good.

SO disappointed that despite living in Cookham, I'll need to travel to Bourne End to buy a 'top quality' takeaway meal of Haddock and Chips. Cooked in oil that clearly wasn't hot enough, meant that my fish was greasy and unfortunately my fish hadn't been fully filleted so spent much of my time, picking out bones - some quite large so they could have been dangerous. If looking for 'the best' locally, look no further than Smiles in Bourne End.........

Brilliant service, the place was spotless and had Brilliant safety precautions in place. Food was really hot and freshly cooked!

First visit to Smiles in Cookham. Friendly staff and very good fish and chips. Mainly a take away but there are some stools by a counter.A little more expensive than my local chippie but very good value.

Visited Smiles recently for a fish and chip supper. Friendly welcome and quick, efficient service. Advised my order would be a few minutes before it was ready which I had expected as I ordered Haddock. Fish was perfectly cooked in a light and crispy batter and a generous portion of very tasty chips. Delicious!

Lovely fish and chips, best in the area. Service is fast and good.

An Excellent Fish And Chip Shop Went here tonight for a family take away - had a cod & chips and skate & chips. Both were excellent. Packing was really good and dinner arrived home still nice and warm. The 'small' portion was huge - enough for two normal people! :-) And the 'large' portion of cod was enormous. We were defeated! Excellent value and I look forward to coming again!