Sir Thomas Wyatt Beefeater in Maidstone

Hadn't booked but on arrival took ages to find someone to greet us. The restaurant wasnt busy but staffing seemed quite low. Once seated we were looked after adequately though. We usually eat at Royal Oak Beefeater Wrotham which sadly will ultimately be closing but is always friendly and welcoming. Wanted to try another local Beefeater for when Whitbred sell up in Wrotham but actually think they're making a big mistake.

Very nice food and great service.

Sadly, it was not a great experience. Took over 10 mins to be greater and seated when it was dead quiet. Then, to be greeted as hello mate, I thought it was very unprofessional. The table was sticky. When placing my order, I had to change my option 3 times as they didn't have stock of what I wanted. The only nice part of the evening was the service from the friendly young lady.

Good service, food was nice and hot. Staff very polite.

Staff are amazing . Dan and Colin are amazing hosts and do anything to make you happy. Staff do look overworked but love their job and don’t let that get them. Becky is good behind the bar if not a bit too strict on rules lol

Amazing food. Amazing atmosphere and wow the service was lovely. We were served by Leane who was fantastic and so friendly

Amazing atmosphere, great server Catherine. The food was lovely and tasty. Great stay. Thank you beefeater!!

Excellent service excellent staff manner good tasty food well presented plenty of food for the price you pay. Clean & tidy restaurant.

Lovely breakfast. Fab service grom Catherine, great breakfast. Thank you :)

I go here quite a bit. The staff are always friendly and professional no matter how busy they are. Food is reliably good Always room to park. And with my meerkats meals I get 25% off the bill.

Breakfast was terrible. Lots of items missing at 8.20 in the morning. Cold sausages. Dirty Cereal Bowl

Visited last weekend for Sunday lunch for a special family occasion, waited nearly an hour for our meal, when it arrived it was luke warm, didn't complain as we'd waited so long, really wasn't a nice meal being served nearly cold, went to eat roast potatoes and these were so hard we could barely cut them hence they wasn't eaten along with the rest of the cold food that was left, one member of the party had sirloin steak, that was left as it was so grisly it was inedible, another piece of meat from mixed grill was too hard to eat aswell. Used to enjoy the beefeater but really feel it's gone downhill recently, out of the last 3 meals we've had there since September, only enjoyed one of them. Waitress was fab, can't fault the service she supplied.

Very nice atmosphere and excellent service but my beef was a bit fatty round the edge of the meat which I can't bear.

I was very disappointed that the battered haddock was overcooked. I asked for cheesy fries. Instead, I got the chunky ones. Although after telling a member of staff they quickly gave me the cheesy ones which I asked for in the first place. I wouldn't recommend this place as overrated and venue too expensive for what you pay for.

Ordered 3 x Sunday roasts & a pie meal, when ordered pie with mash was told that there was no mash only chips. When ordered roast dinners 1 was going to be an "ultimate Sunday roast" which consisted of ½ a roast chicken 1 slice lamb 1 slice beef, when ordered was told that we couldn't have it as the wasn't any ½ of chickens left, was then told that we could order a roast chicken & add on the extra meats as 2 separate sides (which cost a lot more to do it this way) . After ordering our meals we waited about 45 mins for our food, when mine came up the veg was cold the roast potatoes was soggy ( heated in microwave) 1 of the roasts never had part of the veg & the Yorkshire puds was soggy again like they had been microwaved. The meal with cold veg was taken out to the kitchen & just popped in the microwave again. The lamb was chewy, all in all not a very nice meal at all. If it was last knocking you expect food to run out but not at 2pm when it's lunch time

From the moment we attended for dinner Leane B was very welcoming and helpful. Leane was very attentive, friendly and made it a very worthwhile visit! The restaurant is very lucky to have her! The food was lovely and the prices were very reasonable. We will definitely return in the future!

Great breakfast, good service very quiet

Had my dads 80th birthday there today it was lovely and enjoyed by all and our waiter Ben was so lovely and nothing was too much for him, he helped make the day extra special

Carol, our waitress was outstanding!!! We were a group of x 8 for Sunday Lunch & absolutely nothing was too much trouble throughout our meal. And the pub was busy!! Carol smiled throughout & literally couldn't have been more helpful & she had a large order to begin with plus drinks etc. And the food was delicious! And mention to her colleague who was a young man, with longer hair & a beard ( I think ) who very kindly offered to help one of our party cut her food up as she'd injured her hand. This was similar to the excellence in customer service that Carol showed throughout! Thank you to Carol, her colleague & the chef!

A quiet Monday night... Not busy but service was slow. The menu not only says what's on offer but also offers a look at what the last person had as they are stained and sticky. Not overly clean. Food eventually arrives with warm salad and coleslaw. Bar staff brought drinks over and spilt tea over my partner. Now everyone makes mistakes but to not even say and just shrug it off...Waitress asked if everything was OK and when we tried to say no not really, she ran off as quick as she could. Very carefree attitude from all the staff, food very average. Avoid.

Roast was great and our server was very friendly

We went for breakfast on our Daughters 12th birthday. Jacqueline greeted us and was super friendly and informative. The restaurant was clean and the service was efficient. We will definitely be back.

Typical low budget place the food isn't a treat but is edible providing your hunger is sufficient. Service is okay not efficient or good but mistakes are acknowledged and fixed Atmosphere! well not filling you with awe and hushed reverence for instance the tables have a ubiquitous tackiness when touched and the fabric on the dining chairs give you graphic representations of all the spills and accidents of their past, they did fill me with a certain trepidation placing any part of my person on them. This type of establishment has a poor reputation for good reasons but it's what you paid for Budget food Budget staff Budget atmosphere Budget experience

Unfortunately, we didn't get our breakfast, when we turned up after booking online....they didn't have a table for us, after finding one...we waited a while to be served. We ordered our cooked breakfast and waited over 45 minuets...we saw others come in order, get their food, eat and then leave while we waited....we asked and were told it's being plated. Another 10 or so mins passed. We got a refund and left. Had breakfast elsewhere.

Had to cancel our booking cos of covid but very helpful and amenable staff

All was great, you are made to feel very welcome.

It was lunchtime. Very tasty burger and chips followed by vanilla ice cream drizzled with caramel. Only one waitress on duty. A lot of pressure on her but she was excellent. Very attentive and helpful considering the pressure she was under.

Had a lovely meal today.Service was very good

Fast efficient service the range of choices for a continental breakfast were adequate but could have had more variety.

Discusting treatment! Was asked to pay before we ate as it's policy,then noticed everyone around us didn't have to. All I can assume is they didn't trust us to pay?? Asked for a refund and left angry and hungry.

We had lovely Sunday roast. Great gluten free selection.

Nice place good staff good food

Absolutely dirty and filthy chairs and tables. We waited 70 minutes just for a burger. They were not busy. Three main courses unavailable. Very disappointed!! We are nearly leaving because waiting so long. Manager came across and offered some pathetic excuse about being "exceptionally busy" and short of staff. No discount offered. We passed dessert and coffee because so much time wasted.l

My waiter (Catherine) was amazing, she was so attentive and since I had a free refill drink, she saw I was running low and hit me a new one without me having to ask. Food was sublime and came out of the kitchen quick and fresh with a substantial distance between meals, enough time for it to go down. Atmosphere was amazing especially considering it was 3:30 when we arrived, would walk 3 miles over broken glass to be here! You must go here!

My partner and I had a lovely meal with great service from Karen, Ben & Tom. Was an absolute pleasure.

Hearty meal and Catherine was really friendly and helpful ☺️

We had a very generous roast meal yesterday. I haven't tried their Sunday Roast before but it was very good.

Numerous orders mixed up and then ordinary food. Inattention to allergies and the importance of ensuring patrons are listened to and reasonable requests adhered to.

Great meal. Could not fault the service.

Nice friendly restaurant. Great staff.

Whoever does the rotas need to sort it out! To only have one waitress working on a busy Friday morning is ridiculous. I don't know if the waitress Catherine usually rushes children, speaking for them and leaving them frustrated after ordering or if it was because she was busy, but seriously, why only have one member of staff on?

Wait ages to be serve only to be told it's 2.5 hrs wait. Staff are not attentive.

Really friendly and helpful staff. Special shout out to Catherine.

Great all.round , on return 25-08-24. Grossly understaffed, service ridiculously slow service. Potato skins were good, now awful , mixed grill , was good, now ok, overpriced and small amount of meat

Generally a good dining experience. Excellent steak and ribs available. Early in the week the service can be a bit slow due minimum staffing (budget restraints!!) but staff deal with this efficiently and still with friendliness.

My photo doesn't do the food justice. Very tasty Sunday Roast. Staff were great and food served very quickly.

No one serving drinks bar meant to be open, staff nice but understaffed. Ordered 8 plates of sharing stuff, I have family over from America and embarrassed by the presentation quantity and quality of the food, in all my years of catering I never put out one plate of food like that, let alone 8 at the same table, I doubt homeless.people would have eaten it

Lovely meal, helped by discount voucher, delightful service from Catherine.

The staff were very friendly, I enjoyed my dinner, my partner had a problem with his, but it was sorted and he was happy .

After ordering a medium cooked steak, to my surprise i didn't know steak could be so over cooked. But a great big thank you to Karen for sorting out such a poorly cooked dinner.

Great service & food would highly recommend ☺️

Good food and also good service

Waited nearly an hour for our food, when it finally arrived it was wrong and cold. Replacement was acceptable but not great. Won't be returning. Waitress Georgie, tried her best, but kitchen failed her.

Catherine was super efficient and very friendly

Leane was amazing. She’s our normal waitress and she’s welcoming and very chatty. Creates a nice atmosphere and makes sure we have everything we need.

Great meal ultimate Sunday roasts were fantastic. Catherine our waitress was super friendly and helpful

Love this place. Best roat dinners ever

Device was great was a bit Sadden by some of the food that we wanted and not being on the menu but when we did get the food it was amazing. And they was brill with our autistic boys in making sure their food was brought out first 😀

I had the curry with all the trimmings, it was delicious. They were short staffed and only one person covering the bar and waiting on the tables. It was a Monday lunchtime so not very busy. He did a great job but I should imagine if there had been more people in there it might have been a problem. Overall great service with a smile.

Service was poor, beer on tap was so badly watered down, food is very basic and burger was overcooked it hardly tasted of anything and it took so long to come out even though the restaurant wasn't very busy at all. Avoid this place and walk down the road to the poppyfields, much better restaurant

Thank you Carol for the amazing service. Really made our daughters birthday special!! Good food, excellent service and really reasonable prices

Been hear quite a few times they always make you Welcombe

Great Father's Day breakfast. You were flat out but so organised. Thanks for a lovely breakfast.

First time of having breakfast here. Waitress Jacqueline was brilliant

Fantastic food, superb staff and service. Couldn't fault it. Polite, friendly staff, warm welcome. I will certainly be making return visits

Great service from our waitress but food wasn’t good and the price was high for the standard. The pub was also beginning to look grimy and in need of a refurbishment. The staff were lovely though considering where they have to work

Great service from Carol and the team.

We ate at the Thomas Wyatt beefeater and enjoyed a very nice meal. Our waitress, Carol was polite, friendly and efficient. Our meals and drinks were served promptly and the quality of food was very good.

Excellent customer service from Jacqueline, very professional.

Came to stay at the Premier Inn for two nights and had breakfast here both mornings. Catherine and Jacqueline were both very attentive despite being rushed off their feet as all tables were full and had diners in the bar. Great service and will come again

Came tonight for a meal and can honestly say I am left very disappointed. Not enough staff even tho the restaurant wasn't very busy and the waitress was sniffing constantly as in every 2..3 seconds the food was OK but nothing special for the Cost of it and the service wasn't great either. Will not be rushing back to visit not great value for money and was 2 hours for a family of 4

Great food and good steak lovely service

Roast dinner was lovely Catherine who looked after us was really helpful,polite , another lovely visit ☺️ son loved his burger 🍔

Carol was very attentive . Food was lovely and hot. Lovely meal for my dad's birthday

A very warm welcome from friendly helpful staff. The food is excellent in taste, quantity and value. Thank you

Great food and lovely staff. Catherine, Jacqueline and Nick were very welcoming. Quick service and an amazing breakfast had by the whole family.

Me and my family love it here it always has Lovely food as always will return

Although a good selection of food for the continental breakfast the cooked breakfast was poorly presented and overcooked. We were unfortunately sat next two two tables of badly behaved children who's parents let them run around shouting and playing as if in a playground. It ruined our breakfast.

Attended for an elderly family members birthday meal and the staff went above and beyond to make the time as special as possible! The staff were attentive and the food was incredible.

Came for a birthday meal, and I received a brilliant service and great food as well. Couldn’t fault anything on their part. Would highly recommend to anyone thinking about visiting

Service was fantastic. Asked for a medium rare 10iz rib eye, but was cooked more well done. Edges very dry and none of the meat was pink. Very disappointed as this is a steak house. Chef should know how to cook a steak.

Didn't eat as the smell of urine/stale food hit you as you went in ! No thanks

The team always turned out fantastic food. The chefs were all very chatty and polite, even when they were busy. Waiting staff were very friendly, even keeping up with our banter, which made the whole experience even better. The manager was also helping his staff in peak times, and should be commended for his attention to detail. Overall, a very pleasant stay, thank you guys and girls..!!

Food took ages after ordering to arrive. Came luke warm and it wasn't very nice. Not value for money either

Had a very lovely full breakfast which was freshly cooked and hot, and the staff on shift Catherine and Jacqueline were very friendly, professional and good at there job

Our 2nd visit here was cut short due to overwhelmed staff situation. Eventually shown to our pre-booked table, left with menus and said would return to take our drinks order... 30 minutes later & still no sign of the waiter. Could see the other tables were also looking at their watches, obviously we weren't the only ones. Decided to leave at that point, unfortunately, just as the waiter was approaching our table. Didn't want to have to wait ages for our meals so we abandoned our visit. A real shame as our 1st experience here a few months ago was great. Apparent staffing issues I'm guessing...☹️

Very friendly staff, Very good breakfast, clean and pleasant.

Booked for breakfast half an hour before I arrived. Was told we could sit but if we wanted cooked breakfast there was a long wait. Another customer told us they had been waiting an hour plus. Staff didn't have a clue how long the wait would be. They clearly couldn't cope. Seems stupid they let us book shortly before we arrived if they could not handle things. First and last time at Beefeater!

Great breakfast this morning. Love the freshly cooked food, so much better than the buffet style seen in other beefeaters.

Servered by Ben on a Friday evening, mainly writing this for the waiter Ben he was a pleasant and friendly. Ben looked like he enjoyed his job and has made our visit a great experience. Thank you Ben!

Food was absolutely perfect and full of flavour. I was served by Karen who greeted me with a lovely smile, her knowledge of the menu is exceptional and she made sure my every need was attended to. I will definitely be returning judtnfor the service alone really an amazing member of staff.

I have a blue light card and regularly go into the Sir Thomas Wyatt to use it for its discount and Beefeater reward points. Every time I visit, both the bar and restaurant staff are extremely friendly, welcoming and nothing is too much trouble for them. In the past few weeks, all food has arrived swiftly and hot. The waiting time for drinks has never been longer than 5 minutes, even during busy periods.

Despite full capacity, staff were as fast as they could be and retained smiles and humour. Nice experience.

For my son's 16th birthday 🎂 it was a fabulous dinner

We spent 4 days at the hotel using this restaurant for breakfast. The first few days they seemed short staffed and the breakfast was cold. It seemed everything but the bacon had been in the deep fryer was burnt but cold black pudding was soggy it had absorbed so much oil and there were no pastries available for the children by 8.30. This was inconvenient as I was not sure if the calories in the food on the plate correlated to calorie information that was in the menu from the way it was cooked. The last day we were there the food was hot and delicious with more choice. The waiting staff were fabulous each morning polite and attentive.

A lovely meal, attentive waiter let down by the lack of staffing, hence only 4/5, however I will certainly eat here again.

Eat as much as you like breakfast. Cooked food is ordered and was overcooked and dry. Sausage more like chipolatas.

Food was what you would expect. I had steak which was mostly gristle and fat. Service was excellent tho, saved the evening thanks to a very warm and friendly couple of people working there.

Managed to get in for Mothers day. Good service, nice food and not too expensive. We will come back here.

Had beer battered fish & chips...the fish & peas were fine...but there was approximately 8 chips...they were supposed to be "triple cooked" according to the menu...every one I ate was half cooked...NOT even fully let alone triple! Left the last 2...only ate what I did because I had driven hours today & had been busy doing things so hadn't eaten all day...no point in complaining as they were very short staffed in the bar & it wouldn't have made a difference...staying at the Premier Inn the pub is attached to for 4 nights...was going to have breakfast...but if tonight's offering was an indication of the food quality they serve up I think I'll go elsewhere in the morning.