Simmons in Welwyn Hatfield

Two bacon and one sausage rolls .with fully armour plating just auful seemed like a day old and not fresh for £19 with a tea and a coffee as we had tried too eat this crap we did get half our money back as I had eaten the two sausages but couldn’t eat the rolls I even tried to cut them ,just fully dried out the bacon had gone beyond crispy most solid ,I have to wonder the intelligence of the staff in these situations knowing they were un eatable I have often had there rolls to take away no problems ,never again to enter for lunch

Friendly service and good quality products Value for money with the size of products on offer Highly recommend

I visited Simmons Welwyn Garden City today at 16:25 approximately, went in, it wasn’t busy or anything, an elderly lady with glasses served us, I was overly polite asked for a chicken roll, and 2 sweets, I was never asked whether or not we want it to eat in or takeaway which is your job to ask not mine to tell you, I am the costumer. I proceeded to ask the lady, is it okay for us to sit here? (At the front not at the back because I respect they close around 17:00) her attitude was appalling, she looked at me and my friend and spoke with such an attitude and said “well not really you paid for takeaway” and I proceeded to say oh okay you didn’t ask if we wanted eat in or takeaway so I told her can we amend this and she had such a miserable attitude, the food was put in bags and my total was £7 and then when we amended so we can sit in changed to £10. With no plates provided whatsoever, the customer service on this place is never inviting, the food and sweets are so good but the customer service and the way they speak is utterly rude. If you are not able to communicate and provide the bare minimum such as a smile, do not work in customer service. I have worked in customer service for years and I can guarantee you this is not what it should be. Be nice to people and polite if anything, you are not doing me a favor. Makes it feel like a chore to see them working here and you’re supposed to be the face of the company. Great food and amazing sweets to bakers and chefs, but front house customer service is -0. Do better!

Customer service is lacking at this Simmons compared to others we go to. The staff are all junior, show no urgency to serve you quickly, the owner stands there with her clip board and graphs whilst the manager does nothing to motivate his staff to serve customers properly. It doesn’t surprise me that there are a lot of other shocking reviews of this Simmons store. Others in Hertfordshire are much better i.e Hatfield, Knebworth and Stevenage. The team who run it need to up their game.

Popped into Simmons today for quick sandwich Lady serving me wore gloves (great) but then served Ham, onion, cucumber, Halloumi, warm mushrooms, sausage roll and then a cake…. While wearing the same gloves, not a thought about cross contamination

I’ve been going to various Simmons branches for over eight years. It’s always been fine-a bit pricy but fine-but never again. This morning I ordered two small white rolls, each with two sausages and two rashers of bacon. No butter. No sauce. No salad…and a 330ml juice. So, two rolls, four sausages, four bacon and a drink…FOR TWELVE POUNDS!!! To call it a rip off would be doing a disservice to all the rip offs in the world. There are many vacant shops in Welwyn Garden City and this will soon been another one. Absolutely shocking profiteering.

This place started off really well and used to be my favourite cafe. Now though it is very noisy and understaffed, so the tables are not cleaned. They apply a surcharge to sit in and eat and the food is overpriced! It is a shame as I used to like it here.

All Simmons shops are over priced,service in most could be better,young people that don't really care,food is mostly over cooked where its been sat under the lights,and the biggest wind up is if you go in there at breakfast time,10/11 am there's never any sausages or bacon cooked,it's always in the oven,put it in earlier come on,also bacon's always hard,cousin's bakery 1000%better,worst Simmons is Welham Green

Simmons isn't a bland national chain... or an overly expensive 'cute' cafe. It occupies a middle ground of cakes, teas and backed goods that are affordable, without the blandness that comes from national chains. It has a lovely location on HowardsGate. Despite the dry weather the gardens still look lovely. There is some outdoor seating at Simmons, with little traffic and a view over the gardens. My colleague who was there visiting for work thought it felt like being on holiday! Welwyn Garden City has a lovely town centre, spending some time in Simmons watching the world go by is a great way to enjoy it.

Visited on a Sunday for coffee and cake. Now, I’ve always loved Simmons for that ‘traditional’ bakery experience. And the food is always nice, expensive but almost always worth it. However, the restaurant/sit down area is badly managed. Out of the 11 free tables (it wasn’t busy at all) all were filthy. I chose the cleanest I could find and when my coffee and cake arrived asked the teenager who served me to clean it. He come over and cleaned my table but walked straight past all the others. Is it now the norm to only clean tables when a customer asks? I’m presently sitting at my table watching another family walk round looking for a clean table and then leave. Stick to what you’re good at Simmons, stick to being a bakery. UPDATE: been here 30 minutes now and despite watching the staff tending to the cutlery still no sign of the tables being cleaned. I now can understand why it’s so empty in here.

Popped in with friend for lunch. Quiche with tomatoes, and hot ham/cheese croissant. All good. Airy sit down place with nice old kitchen utensils on display. Friendly service.

We came here for a weekend brunch only to find that they didn't have much choice of teas. The coffee was mediocre. The croissants were also underwhelming. The service was also pretty slow considering it wasn't even busy and we only ordered about 3 things.

I have tried Simmons multiple times and have never been pleased with service or food. Disappointing when making a conscious effort to support smaller, local businesses. On this most recent visit, we were seated promptly but waited a while to have our order taken, something the server indicated they would be back to do shortly. Whilst waiting we browsed the display counters which showcased old sandwich fillings most of which had been mixed across other pots and would be worrying if you had allergies. The potato wedges looked as though they had been partially heated to melt the cheese and then placed back in the chiller, again they looked a little worse for wear. We opted for a toastie (safest choice) and a hot pastry which was thankfully palatable. I have stopped bothering with coffee at Simmons as it is horrific. Bland, watery and the product of a machine that is capable of foam on a par with that of Fairy Liquid. After more waiting and after numerous attempts of aiming to attract the attention of a server so we could pay the bill (again something that had happened at the tables of the surrounding customers) I was rudely told to go to the counter and pay. If you like uncertainty when ordering lunch, this is the place for you. If you are in search of value for money, good food and pleasant service, look elsewhere. Simmons is consistently poor at all levels.

Hate this place as far to expensive, other than that good customer service, clean tidy, terrible wall decorations with random bakery tins stuck to the wall, how pathetic

Had a great little visit here. Service was great. Teas were lovely, as was the apple cake. Even got millionaire's shortbread to take away as it was so yummy.

Baked potatoe stone cold rude supervisor when I mentioned about this. Some of the staff at this bakery need coaching in customer services. Whilst writing, please review the selection of cakes and pastries and aim to expand the offering.

Welwyn Garden city is short on independent cafes. Surprising really as the town centre - and the gardens on Howard's Gate - are very attractive. Simmons is probably your best choice. Its mainly a bakery but does hot drinks and food to eat now. As you'd expect from a bakery - mostly baked goods and home made cakes. Friend I was with is vegan and we managed some nice sausage rolls, fresh green salad and a tasty Marmalade cake. Service prompt, friendly and efficient.

Me and my friend were dented entry by the power hungry bouncers who have nothing better to do than deny people entry for “being on drugs” even though I offered a drugs test and denied me doing anything they was assuming. We had our booking for weeels however he didn’t like the look of 2 of our group and refused entry despite travelling miles to visit, what a mug power hungry bloke clearly ( city of london Simmons)

Big sign says "SALT BEEFS (sic) and PASTRAMI with a choice of bread rolls and sliced bread.So I asked for a salt beef roll."we don't do salt beef"I pointed out the board"yeah, its corporate bur we don't do salt beef"I asked for pastrami ... same nonsense..." don't do pastrami"Getting frustrated - I'm hungry and just want food. I asked if they have any meat.She gesticulated, waving her hands over an array of salad!!I ended up buying a crispy nasty sausage roll that ought to have been fed to the birds

Can’t even get a cup of tea right. I had to ask for a spoon and sugar then had to wait . Didn’t bring me enough sugar so I asked and it never happened. I cancelled my food.🙄

Popped in on a Sunday for a quick bite. Super quick friendly service. We both had the ham and cheese croissant. It was delicious 😋

After a few visits to Simmons WGC all my experiences have been similar. The breakfast is very nice and the service is good however the coffee is unfortunately awful and this is every time, not just a one off it tastes like a cup of hot water. The coffee will definitely have to improve before I become a regular.

Not much choice and expensive if you want to eat in. Can do take away but still think expensive for the type of food, sandwiches or jacket potato

1838年已開業的英式餅店。餅店環境簡潔光亮，冷食可選擇沙律、三明治、蛋糕和甜點，熱食可選擇批、餡餅、英式全日早餐等。點選的英式烤餅配果醬和奶油+熱拿鐵套餐:烤餅鬆軟、一半配果醬、一半配新鮮奶油，自選美味英式下午茶餐。

Asked my husband to get me a ham salad on wholemeal bread. It was disgraceful. Fatty ham that was discoloured from not being covered and not kept at correct temperature. Tomato and cucumber obviously sliced on machine at lowest cutting level. Wholemeal bread crust literally rock hard. No onion, red or otherwise! What if I want a cheese and onion?? All salad was chucked in the middle of the bread so fell out when you picked it up. Husband asked about pasties and was told they were meat. Oh for goodness sake. Cheese and see through tomato croissant was vile. I might pop in myself tomorrow for a little chat as I am furious about the quality of food and husband felt staff didn't want to be there or be polite to him. Big mistake!

having lived in WGC for most of my life today was the first time i visited the 'cafe' for a quick bite to eat plus a coffee.i had a cappacinno which was nothing special but was ok and a i had a sausage wrapped in pastry which was very nice.have heard people moan about the prices there but for what they charged me was about average to everywhere else.will go back there again when next in wgc.

The bakery is good, if a bit pricey compared to supermarkets, and the giant sausage rolls are excellent. However, there are countless better cafes in the town centre.

We sometimes pop in here for a quick lunch. Rolls/sandwiches and cakes - all very nice, but I would say a little pricey. Used to be a cheaper alternative to the coffee shops, but now not much in it, but obviously a much larger selection of food than your average coffee shop. Airy and light - pleasant environment.

if you want consistently miserable staff, this is the place to go. Tables rarely get a wipe between customers. Where to queue for eat-in or takeaway is not clear, and if you wait in the wrong queue for 20 mins to finally get served they'll tell you to join the other long queue. Coffee is nowhere near as good as Nero next door, and cakes are over sweet with wasp toppings in the summer.

I was blown away with the service and knowledge of the staff, I am dairy whey intolerant and when I asked about allergy advice and normally told the wrong thing,I got a full print out from the till of what was in my cake choice. Incredible first time ever Thank you

Il personale gentile e disponibile. Sono stato per colazione, buono il croissant e anche il cappuccino.

Great for a break while shopping.

There are not many places that are open for breakfast before 8am in Welwyn Garden City on a Saturday but Simmons was the only place that we could find that was open. We had a very good breakfast in the newly refurbished café which has a good range of formal and informal seating and after the refurbishment has a more continental arrangement of bakery items and is a lot more inviting than it was.

The sausage roll here is really tasty. Overall it's a cheap quick eat and meets expectations. It's a little overpriced but not too bad

Finding a table can be a challenge at lunchtimes but food is decent and wholesome although their cakes often look nicer than they taste. Baked potates are a hiit and sarnies are good.

Fabulous bread and cakes and take away sandwiches and snacks . Lovely coffee as well . Consume in or take away . Best sourghdough for miles .

This place seems really expensive and for the money most of the staff are quite miserable.

Simmons has been here since I was a kid, its been upgraded with a skylight in the cafe area but nothing much has changed. The sour dough batch is lovly and they do great sandwiches to order and a wonderful eclair.

The best sandwiches around. They are Always fresh and delicious don't think my husband and I have had a bad visit yet. Only problem is.....you never know what to choose!!

This has to be my favorite bakery, everything is always so fresh and they sell the best sour dough. The cafe area could be cleaner. The bread and items to take away are fabulous.

Excellent for a coffee and sandwich / light lunch - as well as picking up your freshly baked daily loaf of bread.

the shop has a wide variety of baked goods and bread and these are sold in the cafe - great for a quick bite and to meet with friends

We bought a rainbow birthday cake from Simmons (£25). We ordered it online the day before and collected it on the day. It's quite a big cake and it is very very rich, sweet and tasty. You do not need a big piece because you cannot finish it but you will want to have more later. It was my daughter's birthday cake and everyone loved it, including parents and siblings. So much so that they are all going to get the same/similar cake for their birthday.

Really nice cakes and coffee. Good selection. Friendly staff (replaced iced finger when they saw my daughter drop hers icing- down on the floor!). Busy at first but emptied out. Definitely a good alternative for John Lewis cafe which seems to have gone downhill

The most amazing sourdough ever. They actually messed up my order and everyone else had their lunch but me! When the lady realised though she was so apologetic and threw in a couple of delicious ginger bread men ❤ Such a great place, I wish we had a Simmons in the north west!

This was my first visit to Simmons (Howardsgate, Welwyn Garden City) since the store was refurbished – the refurbishment is an excellent improvement to the store .

Lovely place, great bakers, delicious bread, cakes, etc. Pity about the decaff coffee which was less than lovely!

Tacked on to the bakers. You can sit down and have freshly made sandwiches and rolls with hot and cold drinks. Good value!

Simmons should either sell bread etc or be a cafe because they clearly cannot cope with both. Sometimes you can wait such a long time to get served that's it's probably quicker to bake it. How difficult is it to dedicate one person to bread

I don't know why people go to the mega-chains when there's a Simmons bakery and cafe in town.

Have had a couple of visits to this bakery and have enjoyed everything I have ordered, the choice of food is veru good, pleasant surroundings and good facilities for disabled visitors. Also the staff are very helpful.

Popped in here to meet family for a quick latte. This was very tasty and a reasonably priced. All the breads and pastries looked amazing. The angel cake caught my eye but it was just a bit too early in the day to eat it!

Visited late in the afternoon for coffee and cake served by Leandra so polite and friendly. They still had a variety of cakes available and good coffee,worth visit .Could do with a high chair but I guess it is quite a small seating area.

Popped in for brunch recently and was pleasantly surprised at the interior - it's very well decorated.

I have been at Simmons for typical breakfast with family and it was nice. There are many options and the food was ok for me.

Used to use this place a lot for hot breakfasts. Don't think they do them now. Called in for a couple of 'take away' made to order rolls. Tasty but a little on the expensive side.

First of all the prices are an absolute joke! Not to mention the fact they employee young incompetent staff and clearly provide them with little or no training. Long waits. Rude staff. Cheap tasting food. Taking people for a ride paying staff minimum wage but charging £12 for a couple of bacon rolls and watery cold teas. Even charge more to eat in on a dirty table .

Recently visited whilst working nearby on recommendation of colleagues and was not disappointed. Selection of freshly made sandwiches, the impressive quiche wedge, jackets as well as pies and pasties. I opted for tandoori chicken big baptism with salad and a slice of bread pudding very good washed down with a mug of tea! All for under a tenner!

Used this café a lot over the years. Very good for light lunches/sandwiches. Used to do a hot food selection which was very good value but has recently discontinued this to become more like the cafes that abound in the high st these days.

Have had a couple of good visits here recently for lunch, good choice of food made to order as well as normal choice of bakery products, certainly much more inviting since recent refurbishment.

This is good if you are shopping and want a coffee or light snack. they offer a rewards card buy 6 coffees and get the 7th free. sell cakes, sandwiches, hot pastry's breakfast baps etc

We don't live in Welwyn Garden City but come up occasionally to visit and we came across this very pleasant café. Offering a good range of bakery products and drinks at reasonable prices. Sandwiches/ rolls are freshly prepared to order and the staff are friendly and helpful. Would strongly recommend a visit.