Sid's Ice Cream & Donut Parlour in Dover

Ordered on Just Eat. I was given a Biscoff milkshake instead of Bueno without being told beforehand (I found out when I took a sip!!!), the order was marked as delivered 20 minutes before it actually was, it was over 30 minutes late (took 1hr 50 minutes to get 2 waffles & a milkshake). The waffle does not seem freshly made. Wouldn't order again. (BTW this is Chicken King, so it's shady they're on Just Eat with 2 accounts). I've submitted a refund request for the milkshake through Just Eat, didn't feel like ringing them again as I rang twice after the order had been delivered already and I also don't feel like waiting around for even longer.

ordered for delivery, paid by card and did not receive my order and i called multiples times and not once did theu answer the phone

Only had drinks ( latte and coffee frappe with fresh cream). Cream was just going off. I returned the frappe and it was disposed of instantly along with the open milk. The cream spraying thing bob was cleaned out and I got a new frappe. Was given a thorough apology too. I doubt they stand there tasting the squirty cream every ten minutes. These things happen. I found the staff nice, cheerful and polite.

It's now called metros food spot on service very very slow good value for money but we had a disagreement 1 night with workers over there price board as they tried to rip us off once bitten twice shy so lost our custom

We order from them regularly. Usually once a week. But my husband has been on the toilet already and has been after 5 mins of eating their food tonight and I don’t feel well either. This isn’t the first time it’s happened either, but have refrained from commenting. Can’t believe their customer service or the delivery driver but seriously this isn’t right! He is in so much pain! Most recent use - 8th March 2025! Decided to use them again. After two hours of no update and no delivery and money pending, we chased our order, they apparently didn’t receive it.. absolute cowboys. Have apparently refunded us money! Will never use again! Stay clear!