Ship in Richmond upon Thames

Had meal last night, It was chicken kief when it was placed on front of me it was clearly over cooked ,dark brown it was so burnt I could not even cut some pieces of the meat, after we order3d an Eton mess which arrived and looked like a cat had vomited on the plate , we was so shocked this was sent out from a chef . Will never eat here again absolutely disgraceful the chef clearly needs more training

Beautiful warm evening on the river side terrace (inside building needs some tlc) and friendly staff but not enough of them

Great pub with great rooms is a great location. Would definitely recommend this pub/hotel to anyone staying in the area or wanting to get to Twickenham or central London. Rooms were very comfortable, quiet and the landlord was very helpful and friendly. Thanks for a great stay!

Staff appeared to specialise in not caring. Only one draft beer, Greene King IPA available. Sign saying 10% off for CAMA members 😂 I asked the staff, no explanation, “we only have one beer on draft” Staff came past our table, couldn’t be bothered to pick up the used glasses from the previous people. £16.10 for two pints and a packet of crisps, not cheap. Not rushing to go back.

Popped in for a beer, 2 bags of pork scratching sand 2 bottles of sprite (I asked for a pint glass) Came to over £20 which on further inspection was down to the sprite £5.50 per bottle, so over £10 for a large soft drink Aside from this, it’s actually a nice spot!

Friendly welcome, good range of drinks. Didn't try food this time but menu choices looked okay if a bit standard pub grub

Came for mother's day, was not a good experience from entry, man behind the bar was friendly and helpful, but food took way to long and the quality was terrible considering the long wait, ran out of steak and roasts by 2pm will not recommend such a disappointing mother's day lunch

Terrific welcome - lovely food - In fact this is where I first met my wife ... Publican said 'welcome back!'. Felt like I was treated like a proper customer.

Great spot for a break after a nice walk by the river. Wide range of options on the menu and the beer options are also great. Will definitely come back!

I had to organised a wake for 35 people which was difficult as I'm not local to Mortlake . The Ship is about a 5min walk from Mortlake Crematorium , making it an ideal place for this situation and great location right by the river Thames . Liam the manager was helpful and considerate , as was the rest of the team . We had the conservatory to ourselves although some of our guests preferred sitting in the pub itself . Everyone comment how lovely the hot food was , ( not a curled egg mayo sarnie in sight ) my sister actually said it was the best food she's had at a wake , e.g. meat and vegetarian burgers , halloumi ,chicken wings plus more . Would definitely recommend this place and it's a pity we don't live near by . Thanks Liam and team , for making a difficult time welcoming .

Had to queue for drinks as only one person serving. Later when I came back to order food was told it would take 50 mins. Gave up and went home

Lovely location, terrible service… 30 degrees outside & a massive queue at the bar… only 1 person serving! Not only that but he seemed to be stuck in first gear & was oblivious to who’s turn it was to get served… Waited over 20 minutes to get 2 drinks… Skipped ordering food as the risk of starvation was too high.

We came for lunch and stayed for drinks as the atmosphere was so welcoming. The manager went out of his way to make us feel welcomed and it was a great Saturday.

Absolutely awful! The worst food I have eaten… and it took over an hour to arrive. DO NOT EAT HERE! The waiting staff were rude when we asked how long our food would be and when it arrived it was terrible

Oh dear. I think the young member of staff on today needs retraining. Whilst waiting at the bar upon arrival, a customer had to ask for a teaspoon for their coffee. Simple but shows a lack of thought. Whilst ordering, another customer asked if there were blankets, only to be met with “I’m not sure” and no offer to help or check..when they asked who might be sure, they were told to ask the only other visible member of staff. Careless lack of thought at every opportunity and just no sense of helpfulness - no offer of a tray to carry a number of drinks, glass for the water jug or even for the bottled drinks at all.

Having not visited here for 13 months we decided to test whether there has been any changes. We were so pleased to discover that the beer is kept enormously well thanks to a gentleman called Liam. The burger I had was so much better than I expected created by a man called Yousef. I just want to say thank you for making our evening great.

Great spot on the river. Cozy pub with plenty in seating with views. Ample choices to drink and eat. Great spot to watch a football match and friendly staff.

Popped in about 4-30 last Saturday for a late lunch, we had pork belly and steak and pudding, it was soooo good we will be back

We stopped in before a funeral and had a very pleasant experience. Mia and Rafe were absolutely phenomenal as front of house staff, very positive, friendly, chatty and helpful. Excellent customer service from the pair of them! The food was delicious, so thanks to the kitchen team as well. They ensured that we had notice of the high tide so we could move the car with enough time, and just all around made sure that we had an enjoyable meal. Massive thank you to you all on what was a difficult morning for us.

Came here on a work trip with my dad to decorate one of the town houses nearby and of course being from Southampton we love a decent pub or restaurant and the staff more importantly so. Rafe was our first server, he had great guest connect as we straight away had a few laughs and spoke about our travels with ease. He had no struggles with steps or service and his personality is genuinely what we need more of in our local pubs in my opinion. Get this guy a beer please! Thanks man you were and are a legend.

It's a beautiful riverside setting - very peaceful and therefore appropriate for our purposes. The Conservatory is a lovely area. The food was good and the service attentive. Staff went out of their way to be accommodating and flexible. We'll be back!

Had the pleasure of having a meal at the quaint little pub, everything from the atmosphere, service and food was superb. Serving staff were attentive to every need. Food arrived in good time served with a smile 🙂. I can’t recommend this little gem enough. Assistant Manager Liam ensured everything ran smoothly.

Stopped for a pint after a bike ride and decided to go for the fish and chips. Extremely good, the best I’ve had in a long time. Very friendly staff and clean premises with a nice decor. Very good value 👍🏽. Thanks.

Looking for a place for a spot of Sunday lunch and found The Ship! Fantastic food and service. Excellent spot by the river to enjoy good food.

I booked for dinner. I stood at the bar while three members of staff ignored me. After two or three minutes they registered my presence and a very friendly guy took me to a garden table. He explained the barcode system, I tried three times...

First visit from Australia and really enjoyed the authentic London feel to the pub. Great food and fast service. Good value for money.I’ll be back!

This is fast becoming my local. As someone who is relatively new to the area I have to say what I great reception I’ve had here. Very welcoming local crowd, lovely barstaff who can’t seem do enough for you. It’s in a fabulous location and...

Came across this beautiful pub when walking last Sunday early evening and decided to have an early dinner. I must say the service was excellent. The pub wasn't as busy but that didn't matter..we ordered fish and chips And a cheese burger...the fish was excellent...

We spotted this pub while walking the Thames river path and it looked ideal from afar, but unfortunately turned out to be quite disappointing. The staff were bordering rude when we ordered. The pub seems to be in a state of disrepair - a curtain...

Stumbled upon this lovely pub right on the river. Great service, beautiful atmosphere what more could you ask for.

Came to this pub for the first time, cannot believe i’ve never been before. The atmosphere is amazing and not to mention my lovely server Kyle, who advised me about new drinks to try and talked me through everything, very great up-seller and gave me...

Gorgeous pub right on the river! We come here quite a lot and it’s always a treat. Massive selection of gin and lots of pub classics on the menu. Staff are always so friendly and helpful. Thanks The Ship ⚓️🚢

What a great location! The staff are amazing here, we had such a fantastic afternoon sitting in the sun right next to the river! So good we’ve arranged to have dinner here next week!

Really nice pub on the river with friendly staff, good selection of draft beers and veggie options. Will come again.

Staff are lovely and always very welcoming. Great location right on the river so perfect in the summer. There’s also a darts board which is fun and also rare.

I had a lovely evening here. I enjoyed my roast dinner and the staff were friendly and accommodating. It is in a nice location with a beautiful view of the river. I would definitely come again!

I recently went to The Ship for a drink (or two). I immediately loved the location and the outdoor beer garden. It was very inviting and the patrons were friendly. I then came back again for dinner and was not disappointed with the portion sizing...

I love coming to the ship for food with friends. The outdoor courtyard is beautiful in the summer for drinking cocktails and wine in the sun. The bar staff are always attentive and friendly and will go out of their way to make sure you...

Best things about The Ship are the location on the river, the good parking and (in good weather) the opportunities to 'spill outside' to the terrace or in front of the pub. Sadly, the service was poor when we ordered food after 2pm. Not many...

Bring your friends here when you are on a diet because you wouldn’t want to look at food or drinks here!!

Bar staff were quick and efficient but the whole place needs a makeover and before that a good clean. I have had a burger here on a previous visit and the quality was very average. It is in a good location so I suspect we...

We watched the Boat race and it was very lively and busy. The service was quick and friendly despite many people and busy time

Visited Sunday afternoon for a few beers with some friends, was sadly very disappointed with The Ship. The ten minute walk back to the Watermans arms is 100% worth it, and 100% better. Not great service, no atmosphere despite football being on, dirty and would...

Sunday lunch took an hour and a half to arrive. When it came the so-called Sunday roasts mainly comprised of over cooked aunt Bessie’s products (minus the Yorkshire pudding - which they forgot to mention had run out!). Medium rare beef was totally over cooked...

After attending Mortlake Crematorium went to The Ship, very disappointing the staff were friendly but the coffee machine was not working ordered two teas and two fish and chips the Tea served with lukewarm water in small cup at £2.99 each the Fish and Chips...

I’ve been to the ship times and I have got to say it is a nice comfortable place and the service is nice and friendly and all the staff especially dave Cunningham is a well organised man and if you haven’t get yourself down there...

Although the manager was very pleasant on the phone this was not an appropriate or comfortable place for a funeral wake. The two very young staff did their best but were at a loss on how to look after people. The buffet was awful- burned...

Great staff who managed our party of 14 at no notice. Helpful and friendly staff, Special thank you to Natalie for making it go so well. Drinks and food were excellent. Great service .A lovely pub by the river.

Friendly team and company in this old pub in a fabulous riversides setting. Good selection of beer and big beer garden. Well worth a visit

Very welcoming staff, they’re always very friendly. Nice atmosphere and good food. We come here very often and it is always nice and relaxing. Lovely views out the front and nice patio out the back too when weather is sunny.

Visited the Ship for a bite to eat and some drinks. Friendly staff member, Kallum provided great service. Nice little spot on the water. Will visit again!

Facing the River close to Chiswick Bridge is the Ship. I used to go there decades ago, moved from the area and forgot all about it. Rediscovered it on a River Thames walk during lockdown. Recently opened and have been back a couple of times....

Visited The Ship Mortlake London. Excellent service had a pub lunch food was cooked by Daniel the chef. And was cooked to perfection. Presentation really good. And overall was very tasty. Bar staff very friendly. Great place to have a pub lunch the y have outside eating and it’s easy to park Thank you. Would highly recommend this pub.

We were outside, before the restrictions had lifted, and there were staff at the bar there, with fully operational cash card systems, but they still tried to bully us into downloading their fiddly app just to order drinks.

Man at reception was a liitle 'cold'....needed to warm up a little.....1 bottle of coke, 1 J2o, a pint of lager and a single Gordons gin and tonic....£19! Felt a bit ripped off......Otherwise nice spot ect

Staff were Pro, but not overly friendly to guests either. They take their covid measures seriously judging by our experience, so that is a good thing.Completely full ashtray on table. Order via App took quite long to arrive. Beer arrived fast but (bottles) was not cold at all. Food itself was pretty good, my wife -who is not one for pub food- liked it too. So 'saved by the food'.

I moved from one side of the river to the other! Suggested to friends to give my new local a try, NEVER again, the guy (very young) who meets you upon arrival is very serious and takes his role very seriously, yes we’re coming out of a pandemic and we’re all adhering to the rules, I do not need to be treated like a child! I do not go to a pub to have stiff, serious service after everything we’ve been through! All of us left thinking Never again, we’re sticking to our friendly pubs on the other side, who have been amazing since opening and make you feel happy and comfortable! Not here, the place lacks atmosphere and the staff are cold and inflexible! On a positive note, the food was ok! But that’s it! If you’re looking for a friendly amenable pub after months of lockdown, avoid this place!

Agree with earlier review that there are far better places in the area. Sadly we were not treated courteously by the Manager, who frankly was rude and unconcerned that our party left after his poor customer service. Wouldn’t recommend or revisit.

good signage for entry, sanitiser and track and trace system in place. efficient staff clean toilets, the weather was fine enough to sit in the beer garden, tables spaced out for social distancing. interesting selection of flavoured ciders, clean tables,

Friendly and welcoming staff, food was extremely subpar, from freezer to fryer, nachos toppings were straight out of jars. Drink prices decent, food prices ridiculous for the poor quality. There are better pubs in the area to visit.

Great pub. Friendly staff who went the extra mile to make sure the customers were safe and looked after. Live band who were absolutely amazing, such a range of songs, generated a great atmosphere.

The pub is dark dingy and dirty, behind the bar is filthy, the owner is rude, the food is all deep fried beige grease - would not recommend.

Mientras estaba en un par de días visitando Londres, llamé al barco de regreso a casa. ¿Qué hermoso hallazgo? Todas las políticas de Covid en su lugar, el anfitrión de la puerta explicó cada procedimiento agradable para ver lo que llamaron un monitor de pub que se limpia constantemente. Bien hecho muchachos. !

¡No puedo esperar a que mi pub local vuelva a abrir después del cierre! Incluso si no bebe alcohol, puede tener una visita encantadora aquí, ya que el café y el té son buenos, ¡y hay una gran variedad en el menú! Ambiente muy agradable en el interior y áreas exteriores encantadoras, junto al río Támesis.

we booked this place for our early xmas lunch i told the manager how important it was and they let us down big tim with the food and service they totaly messed up our day and upsetthe whole family

We waited 50 minutes for ham, egg and chips, and a pie and chips. The food was terrible, I mean at Spoons you sort of expect it, but this was worse than a Wetherspoons. The ham tasted incredibly rubbery, as was the pie. It was a tiny portion for what you paid for, a ration of peas, some dingy chips. I did complain and got a full refund and the staff were accommodating and quite understanding. But the food was terrible.

had dinner here with family, ordered burgers and fish and chips. Taste was nice. Liked it was not crowdy, calm place, great location near the river. However it was pricey a bit, 74 pounds for 4 guys. Good thing there were some game boards for toddlers, so it is family friendly.

He estado aquí 2 veces. . . Primero tomé una copa afuera en un día agradable, excelente ubicación con vista al río (si esto es lo que quieres, entonces no está tan mal), esto es lo que le da 1 estrella. La 2ª vez que vine a buscar comida, que probablemente fue una de las peores comidas que he tenido, lo que dice algo teniendo en cuenta que soy la persona menos quisquillosa. Todo estaba frito o en el microondas, también podríamos comprar comidas preparadas de Tesco. Evita este lugar, y la propiedad de los dedos cruzados cambiará pronto para hacer un pub en una ubicación increíble, algo mucho mejor.

The service here must the worst in London I’ve been in. It use to be very good but now it’s gone right down hill. The service and the food is bad hereNever again

Dropped in here at lunchtime nearly a fortnight ago, on one of the hottest days of the year, and not only had a very good pint of the guest ale in the relatively cool garden but also a most enjoyable Ploughman's Lunch. What made it even better was that Ploughman's wasn't on the menu but after explaining what a Ploughman's Lunch is and showing the staff a picture they offered to put one together. 10 out of 10 for customer service and initiative.

The delicacy that is the onion rings served at this pub is truly something to behold, a true masterpiece of culinary achievement.

Just hit about 30 onion rings, had to be done. Missus was fumin, had to send her home early. Had a a few Stellas. God save the Queen🇬🇧

Nos detuvimos aquí para comer algo, un excelente lugar, un ambiente divertido y una comida muy buena, mi esposa y yo comimos pasteles diferentes y fueron excelentes, porciones saludables, excelentes papas fritas y un buen servicio.Volveremos seguro, Mónica y el personal fue muy amable.Gracias

Food was fantastic and staff very helpful, I had the fish and chips and my husband had the steak, both excellent. I will definitely be coming back to the Ship great pub and great atmosphere.

The Ship is a short riverside walk away from the Mortlake Crematorium where the gathering afterwards was held. The sandwiches (egg and tuna) were good, served on fresh brown or white bread. However the other offerings were cheap, frozen, deep fried (over cooked to burnt in some cases) samosa’s, chicken strips, onion bhaji’s etc. Really terrible. Tea and instant coffee was available to self-serve from an urn. Not even a jug of water (although perhaps this could have been requested from the bar). Absolutely no thought was put into putting this together and a nice money-spinner for the venue. Not to be recommended beyond the sandwiches.

Setting is nice, lots of outside space etc. Good for drinks but don't order food. Never had food service like it. Took forever to order, only after the first people in our group had ordered were others told that it would be a 40 minute wait for food - too late to cancel. Food came and I've never seen a roast like it, looked like someone had run over it with a car then poured on loads of foul-tasting gravy. Two of our group didn't get the right meal, including a veggie getting meat (it was never resolved either). The gravy kept repeating on me for hours afterwards. But yes, a sunny day for drinks it'd be lovely.

If your owner reads this and is any kind of a businessman I would just like to say you lost THOUSANDS OF POUNDS potential income today!

We recently held a “do” at The Ship, for about 20 people, after a funeral. The short walk from the crematorium, along the river in the sunshine, seemed fitting, and The Ship was a lovely place to raise a glass to our lost loved-one. Darya and Monika were very friendly, and making arrangements with them was simple and straightforward (no hidden extras!)

Pub encantador por Thames. Pero más de una hora esperar comida - bocadillos. Cuando se le preguntó al personal del bar, no se disculpó y se encogió de hombros. Personal muy pobre

On the positive side, the Ship has an attractive location with beautiful views of the Thames and the staff are friendly. I really liked my lunch of three 'Old Epping' pork sausages in a sweet onion sauce, mashed potato and peas. On the negative side, the staff seem to be overstretched and the service is consequently slow. My wife ordered a sirloin steak, medium to well-done, which turned out to be rather tough and gristly. The chips, peas and onion rings that came with it were good, though. The pub could be improved if they just laid on more staff at busy times.

Lovely location, but not a single other thing to recommend it. We wanted steak. No steak. OK - fish. No, no fish. Forced to chose a burger - a greasy, sickly, over-cooked grey thing with a TINY portion of chips (see photo) accompanied by nothing else but slime on the plate! Six miniscule scampi for my wife; a greasy lasagne for my daughter (she ate under half and declared "I feel sick"); grey burger for my son. Awful food and all to the accompanyment of a drunk F-ing and blinding in the garden with at least 8 children under the age of 12. His full on and constant screams of "F-ing hell, you f-ing C***" were met with nothing but mildly amused smiles from the waitress.This was lunchlime - not chucking out time. And the wait for our food in an empty pub at 12.15pm was nearly an hour.

We had our funeral reception at the Ship, you can hire a larger space, but we only required the conservatory room for our smaller party of 30 guests approx. The conservatory is a lovely room with lots of light and its doors open out in to the garden that overlooks the river. There is local parking space available. The managers/staff were so helpful from beginning to end, especially Monika and Daria. We arrived from around 4.30pm and were there till after 9pm. The pub has Wi-Fi, so we had a blue tooth speaker to play appropriate and favourite songs in the background. The food was really good, a buffet style, a mixture of hot and cold choices. This had all been pre-ordered prior to the day. Please note if any of your guests have allergies then let the manager/s know. Otherwise they do have a separate menu that can be ordered from. We had a tab on the bar and additional bottles of wines on the tables. Although it was a sad occasion whilst being a celebration of life at the same time. It was important that it was a lovely memorable day and it definitely will be. Thanks to all the staff at the Ship. Good service and value for money. Would recommend...

After meeting up with a few friends after a long time we decided to go to the ship for a few pints the pub was busy and lively there was a wait at the bar but didn’t mind as I was acknowledged straight away could not fault the woman behind the bar great service will definitely be back

I have visited the Ship on Mother’s Day with my family. The pub was really busy. The waiting time for the food was bit longer than expected but we were informed about it and the food is well worth the wait. The girl that served us was really friendly and nothing was too much. Definitely worth a visit. We will be back soon.

A group of us decided to go for food and a drink. We weren’t a large group, just wanting to have a catch and an enjoyable time.

This pub is in a glorious spot on the banks of the Thames by Chiswick Bridge. Sadly, it's a spot to which I will never return. I visited on a sunny Sunday in March with a friend. We both ordered fish and chips - difficult to get too wrong, right? Wrong! Oh so very wrong!

Warm and comfortable pub on River Thanes. One hour wait for Sunday lunch means in effect that we were ordering Sunday dinner! Disappointing.

Went again for lunch with a friend Wednesday lunchtime...service was good and the food was very good too. Unlike New Years Day 2019 when there were no staff on, service was so slow, said I wouldn't go back however things have improved and thankfully they had enough staff on. Much improved than last time.

What a brilliant spot for a relaxing drink by the river, and the beer’s good too. Just don’t go there to eat, at least not if you’re in any kind of hurry. We waited an hour and a half for a meal on Sunday - admittedly not the best day for choosing to eat, but. It should be possible to lay on more staff, if as the apologetic lady from the kitchen mentioned, there’s a staff shortage - maybe the management just need to pay a bit better. But the point is, it’s not the first time I’ve had to wait, in fact every time we’ve gone there for a meal, whatever day of the week, it’s entailed a long wait. Wouldn’t be so bad if the food were anything special; it’s really not. Well, I’m giving up on this place, and from what I gather, that’s the advice of other people too. What a shame.

Very disappointing food. The pub has a great position but..... All four of our meals were, frankly, rubbish. Speaking to our server (nicely, twice) achieved nothing. Not properly heated pies, limp, old veg, burger (erroneously) smothered in sauce. Couldn’t leave fast enough.

I know it’s a little bit late now but it’s just to say thanks very much for our staff Christmas do in December it was excellent as per usual, so thank you very much for all the staff and the chefs behind-the-scenes it was A memorable feast.

Went to the Ship on a Sunday afternoon just around 20 minutes before the kitchen was due to stop cooking however we still managed to have out food which was really good. The service was also very good where we were made very welcome.

Exerlant pub really enjoyed the experience very nice surroundings and very family and dog related. Very good for sports too’ food was very well cooked would definitely go again

No staff on the bar apart from one young lad, I had a reservation for lunch which they couldn't find.......service was so slow.....food took over an hour to arrive due to, so they said, an unexpected large party turning up on spec. Where was the back up plan for staff to be called on as it was New years Day and they knew they would be busy potentially as they only pub in the area.......What a major disappointment.....only two staff serving behind the bar, clearing tables and serving the food. Wont be returning as it was an awful experience.

Had a wonderful Christmas dinner here last night with family . Great atmosphere, friendly but plenty of space and very tolerant. Could hear ourselves speak but it didn’t feel dead, food lovely and very good value. Third time we’ve had dinner here at Christmas

Habiéndome mudado fuera del área, decidí irme de camino a casa para ver cómo estaba el viejo lugar. . . . . Fue genial caminar y ver algunas caras viejas. . . . Pero lo mejor de todas las caras nuevas detrás de la barra. . . y debo decir que Paul (el propietario) tiene un equipo fantástico que trabaja detrás de la barra y en la cocina.

Algo salió mal con este pub. Excelente ubicación y fabuloso edificio. Fui por un par de pintas en una noche de sábado y el lugar estaba casi vacío. Se siente un poco desalmado también ahora. Vale la pena una pinta de verano en el jardín, pero no se molestaría en descansar el tiempo.

I was surprised to read the awful reviews of this pub as we had a nice lunch here. Our son has just moved to Mortlake and after carting his stuff up 3 flights of stairs, we were looking forward to a relaxing lunch, border collie in tow. The friendly lady behind the bar welcomed us and a dog bowl was provided. We enjoyed decent size portions of fish and chips while our son had burger and salad, all provided within 20 minutes.

My bf and I came on a Wednesday evening after finishing work, we had always noticed the shop from the other side of the river because of its beautiful lights on an evening so thought why not finally pop in. It's alot bigger than it looks like from the outside, lots of outside seating, and different areas inside so caters for all types of ppl and occasions. My bf ordered the fish and chips and I had lasagne, both gorgeous! And really good portions! There was a lady and a young guy working, the pub wasn't crazy busy but busy enough and these two members of staff were all over it, they didn't stop but neither seemed stressed, and they were so friendly and attentive, we will definately be back! Well done to the pub, especially the staff and the chefs!

The pub is nice but our lunch experience wasn't. We ordered toasted sandwiches and tea. The tea was cups of hot water with tea bags on the saucer. I expect that in France but not in London. So we had revolting brown tepid water, and it was £4 a cup!!! We ordered toasted sandwiches. Neither came as ordered, and I can't find the words to describe the grated carrot in the salad. The lady behind the bar was trying to keep this ship from sinking, and was very helpful. I think that the kitchen was busy preparing for a function later, but that is no excuse.