Based on 399 opinions finded in 1 websites
Based on 399 opinions finded in 1 websites
Nº 146 in 856 in Sandwell
Nº 4 of 9 Other european cuisines in Sandwell
Opinions
Literally the worst Indian food I have ever tried to eat.Half the food on the plate was semi cooked Onions, a quarter of the plate consisted of tiny green chillies mixed with half cooked capsicums and the remainder was a thick sauce where we had to go chasing for the chicken.....!
Mary C . 2024-10-08
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Lovely little place with only about half a dozen tables, amazing food, generous portions, staff are friendly and no licence so take your own alcohol. I am a creature of habit and have a biryani wherever I go and can honestly say, they do it best, I've tried the lamb and the tandoori chicken versions, both lovely. Tried the keema naan for the first time last night and it was amazing 🤩
Lisa L . 2024-07-28
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BEST Indian food my daughter and I have ever had. Spices were very flavorful. Friendly and helpful staff. Cost was very reasonable as well. Wish I could visit again.
Vivian Y . 2024-07-14
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Amazing place, fantastic food. We use this regularly and have done for years, tried many others but the quality here is fantastic
Adber33 . 2024-07-11
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Had a great takeaway asked for a becs special asked for capsilla instead of tikka massla it was no problem for them will order the becs special again best Indian restaurant and takeaway going
Mark W . 2024-07-06
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Very friendly staff and are happy to help. They can be very funny! Lovely atmospheres to be around and very welcoming. They have some great deals on throughout the week if you’re eating out on a budget. It isn’t a very expensive restaurant generally and you definitely get value for money. Delicious food and fresh. Always comes hot! It is quite small inside so if there is quite a large party of you, I would recommend booking. I also order as a takeaway quite regularly and it’s just as delicious. Can get busy on weekends so i would recommend ordering as soon as possible or collecting as opposed to delivery.
Pioneer29932615629 . 2024-02-25
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From the moment the door was opened for us on arrival, to the moment it was opened for us to leave, we received first class treatment. The quality of the food was outstanding and nothing was too much trouble. Excellent quality, highly recommended.
Jill C . 2024-01-09
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Amazing food n great customer service and chef did a great job couldn't fault it perfect 👌 keep up the great work x
Jessie W . 2023-12-16
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Absolutely beautiful food 😍 defo the best your going to get ..!!! Great service ❤️ The fish pakora is the best Iv ever tasted !!
sarah k . 2023-12-03
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First time at Shimla and we were not disappointed. The food was delicious, the staff were so friendly and we had an amazing time. They were very accommodating of my daughters allergy to egg and made sure that we were enjoying our food. I couldn't believe that we had such a great quality meal for 4 people for under £50 and we will definitely be going back. The currys were all so flavoursome and the naan was as fresh as can be. They gladly packed up a couple of dishes for us to take home so that we didn't waste anything. Massive thank you to the staff at Shimla, they were just amazing and made a huge fuss of the kids which was lovely. Highly recommended for a great night out that won't break the bank
mrsmann26 . 2023-11-18
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Superb food as usual friendly staff a good local place always an enjoyable experience real good variety on menu.
Diane B . 2023-11-15
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This is one of the best Indian food to eat in or deliver. The team are great the guy who owns it is lovely makes you feel like family when you visit. The food quality is honestly best around Wolverhampton. The portion sizes are perfect. If you need anything changing tweaking ask them they will accommodate your needs. Honestly best Indian food this side of Wolverhampton by far . Their on Facebook too to be found to message
gemma p . 2023-10-08
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We found this through reviews on trip advisor, when you get to the place its not exactly inspiring from the outside, the decor inside and the tables are not the best, and need a bit of tlc, but you can see through to the kitchen and it looked clean, the staff were super friendly and the food was superb, very busy, everything was hot and very tasty, and great value, you can even take all your own drink if you want to!! All in all this was superb, a great place to have an Indian meal.
bobthetraveller25 . 2023-08-22
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This is a great little restaurant, our favourite place for a curry. The food is amazing, there is a wide choice of traditional meals plus a good specials section on the menu. The dining area is quite small though and very popular so be sure to book if you don’t want to be disappointed - however you can always have a takeaway instead!
Freedom42575482882 . 2023-08-14
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Absolutely delicious food , 6 of us ordered a variety of starters,mains & sides & all the meals were very fresh, delicious & hot.Can't recommend this place highly enough & Shem the owner is amazing,so hospitable & nothing is too much trouble.Have been using this restaurant for years & it never disappoints 👌😋
traceyhQ6777XW . 2023-05-10
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One of our favourite restaurants great food friendly staff, nothing was a problem love the beers they serve
Nab1uk . 2023-05-01
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A forever favourite for quality food. Tonight we decided to explore new flavours, Shem, the amazing chef, came out to our table to explain the difference with the dishes we were considering, following the clear descriptions we chose our meals and throughly enjoyed our new choices. We will be back very soon. We may now have new favourite dishes.
Bev-J-Mills . 2023-04-29
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Took a chance when in the area. Impressed with quality of our meals and the price for the Sunday Special made it even better.
Peter F . 2023-04-23
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This is a review for the take away service. I felt compelled to write this because our order was utterly delicious! I drove to Shimla Balti to order dinner for me and fussy teenage daughter. She only ever has chicken Balti and chips and I tried the chicken chom chom with a green salad as i was intrigued after hearing a family ordering it! I was not disappointed!! After around 20 minutes my order was ready to go….brilliant service! The food was freshly cooked and was delicious in every way!! The chicken chom chom was a very pleasant surprise which I’ll be ordering again it was perfect!! We both thoroughly recommend Shimla Balti to take out…10/10 The dine in experience seemed to be popular too and it’s no wonder really when the food and service is this good! Thank you Shimla Balti 😊
Nikki H . 2023-03-31
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I booked a table for 9 for my 40th. We were served quickly, the food was lovely and very reasonable priced. Will come again.
1983gemmamarshall . 2023-03-26
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If you want a proper curry , look no further, this is the place to go . Everything we ordered was fresh , cooked to perfection and delicious. Great job guys 👍
nicholaswA2969KU . 2023-03-22
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My neighbours treated me to a meal at Shem's fantastic Shimla Balti last night. And although we went on the spur of the moment, and on a match day, we were seated straight away at 5:30pm. After previously only eating take away from here, this was my first time eating in. And what a great experience it was too. The staff were extremely welcoming and friendly, and although they were busy, nothing was too much trouble for them. The owner Shem took time to come out and meet his diners, many of whom were regulars, and shows why this place is so popular. As for the food itself, it was among the best Indian cuisine I've ever had. And the prices were so good too. For five meals (three eating in and two to take out for other people) including rice, poppadums and naan breads, it came to just under £60. I will definitely be returning to eat in at Shimla Balti with the rest of the family. Not to mention continuing to use their brilliant take out service too!
Karl B . 2023-01-15
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Best takeaway that we’ve had in a long time! New to the area and thought we would give here a try, we was amazed! The food was absolutely delicious. Great portion sizes and arrived quickly. Thanks so much :)
BostonT40 . 2022-12-30
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We booked a table for 4 and arrived a few minutes early. We were kept waiting for over 10 minutes to be shown to our table as the waitress was continually answering the phone. Two people who went in before us just left in disgust. Once seated, we had to wait over 20 minutes for the waitress to take our order as the phone never stopped. Please bear in mind that we were the only customers in the restaurant. When the waitress eventually started to take our order, she left half way through to answer the phone and was gone for another 5 minutes. Quite honestly, we were ready to get up and leave it this point as it was quite evident that takeaway orders were taking priority over sitting customers. When the food started to come out, only half of it came out initially as the waitress was again on the phone or in the kitchen organizing takeout orders. My main was sat in a dish for nearly 10 minutes before my rice came out. It has to be said that the staff were pleasant and the food okay albeit half cold when I got to tuck in. It's a shame, but we all agreed after the meal that we would never return as the food was nice and a good price. I have never been treated with this kind of customer service in all my days and will be trying other restaurants in the area in future.
Craig B . 2022-11-24
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Ive been visiting this restaurant for years now & it still as fantastic as ever.The food is always fresh, hot & delicious & the service is fantastic.The prices are just so reasonable,making this restaurant unbelievable value for money.Nothing is ever too much trouble for the...
traceyhQ6777XW . 2022-10-15
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Read reviews on trip advisor and establishment did not disappoint at all . Lovely starters , loads of chutney and yoghurt sauce . Very big portions and rice big enough for two to share . Great service and a BYO . Just shy of £90...
Sightsee01852283903 . 2022-08-09
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My partner is really picky and i like extra stuff added to my curries and every time they never fail to disappoint.
Demitriaxdemm . 2022-08-01
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Just want to say you can’t fault this place. The service staff and owner are all wonderful. The Maya maya chicken dish was superb and so so tasty. Great food and great place. Worth a visit. Regulars have been going there week on week. Try...
U71 . 2022-06-13
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After living in Wolverhampton for 26 years, I was yet to find a decent Indian restaurant that didn't charge over the odds for a large tray of greasy sauce with two small pieces of meat in it. Many close friends and colleagues have been telling...
Karl B . 2022-04-01
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5 of us visited whilst in the area for a meeting. Greeted with a warm welcome, food was absolutely superb, we had a variety of different meals, starters and sides. Take your own booze is am added bonus. If you are in the area this...
Alantorquay . 2022-03-09
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Went Sunday night for my daughter's birthday all 13 off us staff really friendly and food was brilliant would recommend
X9367CNterryw . 2022-02-27
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Very lovely meal with great atmosphere. Always a pleasure to eat there and friendly staff, nothing was too much trouble for them and can not wait to go again.
Quest29299106009 . 2022-02-13
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Our first visit here to Eat in and won’t be the last, Food was outstanding and generous portions, all staff were attentive and very pleasant. You have to take your own Alcohol but soft drinks are available We had a very pleasant evening and look...
EileenR_13 . 2021-08-28
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The restaurant is quite clean and food is nice. Although service is quite slow, had to wait almost 1 hour for our mains.
reginacC1690HD . 2021-08-24
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Both me and other members of my family have used this restaurant many times and it is normally excellent. Tonight i booked for a table for 7.30 and on arriving ordered some popadoms and sauces and placed our main course order at approx 7.45, there...
mardyy . 2021-08-12
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We had never been here before and decided to try on a saturday evening,we could not have been made more welcome,thestaff were really happy to see us,the room is quite small but we had a nice table at the back,very quiet,nice music in the background,not...
buckleyjohn56 . 2021-06-22
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Ordered for collection was missing a boiled rice i called up they said they couldn't get one out to me for 45 mins as I lived in bilbrook I asked to speak to shem to be told he was too busy, found the guy on...
nataliepP9767IR . 2020-12-12
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Went to pick up our food about 6 o’clock tonight, food came on time and I went on my way. 50yds into my journey home, a young lady new to the country and not knowing the roads stepped out in front of me. One emergency...
Paul E . 2020-12-11
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First meal we've had from here & it was really good quality tasty food & delivery was as stated - will definitely order again from here.
Linda M . 2020-11-10
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Ordered tonight as its my bday. Brilliant phone manner. Amazingly quick personal delivery with a smile. As always an amazing meal. Cant wait till next time
25debbief . 2020-08-06
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I ordered a takeaway for collection. Went to collect, it was ready quickly and served with a smile. Food was amazing. Would definitely recommend and will be back soon. Thanks Shimla
539heather . 2020-07-26
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Ordered a Takeaway meal to be delivered on Tuesday for our wedding anniversary. But was so disappointed with it. not up to the normal standard we have had before. seems like everything all good things come to an end! Had Tikka Chicken with mint yogurt...
jmbadj . 2020-07-22
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Went up to get a post shutdown meal after nearly 3 months without , Ordered the normal Korma, and Bulti, although we havent had any for a few months ot was nice to go get a Curry, unfortunately it wasnt up to their normal standard...
RRSTDV . 2020-07-18
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Shilmla. Balti lock down take away,we usually eat in but because of covan19 we had a take away,it was red hot and fantastic as always.
C9214YYkarenl . 2020-05-02
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Amazing food and great prices, very welcoming staff and great atmosphere. Would recommend to anyone great for families, but would be great for a group of friends. We visit frequently wouldn't go anywhere else
grub_1994 . 2020-03-13
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3 of us visited the Shimla balti on sunday evening the 8th March before a concert in Wolverhampton, Although only a small place we were made to feel welcome but forgot to take drinks so just had soft drinks, the food itself was good, tasty,...
pdw1266 . 2020-03-12
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I have ordered a number of takeaways from here and everyone i have had has been delicious. I often order and collect from the restaurant. It is always busy inside but staff will always quickly see you. I ordered different curries with a number of...
adamh2808 . 2020-02-21
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We have just eaten the most delicious curry from Shimla balti the delivery was quick and we were given extra food which we hadn’t ordered.. so glad we have found this restaurant.. many thanks . We will be a definitely be regulars x
Clarula . 2020-02-15
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Called in for the First time Since I've been up here in Wolverhampton. Although the Place is small inside its Nicely Furnished. Ordered Starters, Fish Pacoras ..& Chicken Chat Puri , which both were very good . Out came Mains Chicken Tikka Korma , &...
RRSTDV . 2020-02-07
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Wow what can I say but excelled yet again for my 50th birthday party. Everyone commented how excellent the food was so happy peeps all round. Definately one place I will keep returning to. Keep up the excellent service.
serendepity05 . 2020-01-03
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Visited here on Christmas Day and New Year’s Eve. The food was outstanding, the service brilliant and the staff more than accommodating. We didn’t have a booking for New Year’s Eve but the owner fitted us in with half hours notice. Couldn’t ask for a...
R6599CNjulieg . 2020-01-01
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ordered home delivery starter cold but nice, main dropped as he curry driver (manager) dropped as handed it over it will be ok he said sauce will still be in the carrier bag tried to intimidate me but replaced main it was brilliant but said...
busman950 . 2019-12-30
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The food here’s always spectacular. Can’t recommend it enough! Staff are always friendly and helpful too. Personal recommendations are the Tandoori Murghi Masala and the Chicken Chat Puri.
christiancG2319WP . 2019-12-25
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I have been a few times and always been pleased. 4 course meal for £8 is very good value for money and very filling. The room is not the largest but well worth a visit.
carlol955 . 2019-12-16
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From start to finish the service and quality we received was second to none. Personalised curry for our youngest member. Thanks Shem xx
akaalloyd . 2019-12-01
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Service so slow and asked for things many times.Its like a shoe box couldn't swing a cat in there .Toilets were disgusting and no hand wash .Would never go again.
Mandy79_12 . 2019-11-05
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my boyfriend and his friends love this restaurant and always say how great it is. They have boasted about it for months and say they have been loyal customers for years so they took me for a meal to show me how great it was....
ameliab651 . 2019-10-16
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Large family outing and the Staff did a great job. The food was first class, large portions and everyone really enjoyed the experience. Great value for money as well.
timminsgary . 2019-10-13
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Worst service ever. Gave our starter to couple opposite us then realised it was ours. The couple squeezed the lemon over the food and the owner still gave it to us like we would be OK with it. Disastrous and totally health & safety UNAWARE. Tiny place and dowdy atmosphere. Then owner had a cigarette outside, came back in and we watched him handle food without washing his hands. This place survives on drunken customers late on that nearly always can’t remember anything. Avoid here at all costs.
LoveBennerz . 2019-10-08
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Drove to Shimla and ordered two portions of chicken saag and rice, with a keema nan to takeaway. Whilst the order was being prepared I noticed the menu stated 10% off if you takeaway. Order was ready in around 15 minutes. When I came to...
Arbie52 . 2019-09-20
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We decided, spur of the moment, have a takeaway. We had eaten inside at Shimlas, but hadn’t had a takeaway. I ordered, daughter collected, everything ordered was received. The food was absolutely fantastic. I had 3 starters instead of a main. Chom Chom chicken was...
Mogsy386 . 2019-09-11
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Can honestly say I had the best curry I have ever eaten here. The staff are attentive and welcoming and the food was to die for. It's a small venue so I would recommend booking a table if you wish to eat in. The phone...
Barklam88 . 2019-09-08
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I have been here several time and the food is always superb and the staff are always friendly and welcoming and very attentive. The manager especially is lovely!
lauren s . 2019-09-05
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A friend of my wife’s recommended this restaurant to us and we were not disappointed at all . We just turned up expecting to wait but got a table on the spot but it was quite early but even so we were seated . Very...
Steve A . 2019-09-04
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We go here very regular and never had a bad meal before very good value and its nice and local also defintaly recommend
N L . 2019-09-03
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We tried here for the first time this evening. We ordered a take away. We struggled to find a menu on line, I managed to see some of the menu on trip advisor. We called and ordered what we like to have and luckily they...
StewClur . 2019-08-31
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I visited on a relatively quiet Friday early evening with my girlfriend & her sister. True I hadn’t long had a full English breakfast a few hours earlier, but it did seem my eyes were bigger than my belly as I couldn’t finish my meal...
SexDrugsSausageRolls . 2019-08-11
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Stati in questo ristorante convinti da gente del posto..sul menu costolette di agnello..le prendiamo al volo senza soffermarci su altro....
Sara B . 2019-08-09
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Visited a few times, the food is always top notch, tasty and full of flavour whether you dine in or order takeaway. The staff are very friendly and helpful. Will definitely be back.
A K . 2019-07-20
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Orderd a collection got home no nann bread called 20 plus times 30mins before close no answer ....... we orders sauce chips and nann bread ....... wont use again
Glenn P . 2019-07-07
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Food is delicious, always freshly cooked, to suit. Nothing is too much trouble for them always attentive to us. Recently been updated well done décor looks fabulous nearly as good as food
Diane B . 2019-06-17
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First time ordering food from Shimla, food was delivered in time slot as expected, delicious, hot, and great dishes, reassuring as family member has a nut allergy, will definitely order again!
Sarah W . 2019-06-08
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The people at shimla are always friendly and helpful. The food is delicious and freshly prepared fro really good taste.Whether collecting a takeaway or sitting down for a meal the people are always helpful and caring.so thanks Shimla you will have my custom for many years to come hopefully.
KevanMurphy . 2019-06-05
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This place is just mind blowing! For the last 6-7 years had a regular curry house, tried others and they just never quite had what was going to match our usual place. My sister took us to Shimla a few months back and haven't bothered with anywhere else since! The food is phenomenal! Not only that but for said phenomenal food it is ridiculously cheap! Always a good £7-10 cheaper than our last regular! Lastly Shem and the team are extremely pleasent and helpful! A proper leader in Wolverhampton curries in my opinion!
griffo20022 . 2019-05-08
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We have had meals in this restaurant before.... but after watching the superb Liverpool comeback opted for a takeaway ....so a chicken tikka Parthia and a saag paneer and vegetable Balti was ordered with a garlic fried rice.After the short cooking time (20minutes) we collected the meal and took it home ..... excellent complimentary poppadoms, onion salad, and a mint yoghurt dip.....plus superb freshly cooked food.The vegetarian Balti was excellent and my partner agreed possibly one of the best she had eaten in Wolverhampton.... my pathia was spicy but not “hot” with chilli ...just right, but the little things matter and gotta say the rice was a masterclass (Fred fresh onions, fresh garlic not over cooked, and a sprinkle of fresh coriander).Well the curry was as good as Liverpool’s result.... amazing and for £14 I thought good value too.Well pleased with my first take away.
testhebon . 2019-05-08
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Always excellent. Best in the area . If you want something that’s not on the menu they are always happy to make something different ! We have been going for years and are always satisfied with what we eat there .
BigJones123 . 2019-05-07
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Went out for a family members birthday and had a great night! Took our 16 month old baby family member and he was very well catered for. Very child friendly. The waiter was very friendly and even went out and bought a cake for my partners birthday and arranged a lovely lady to sing Happy birthday! They deffo go the extra mile! The food was out of this world! Best indian food we have tasted for a very long time! Well done shimla! We will defo return
EmmaW3585 . 2019-05-03
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No frills takeaway. Very reasonably priced, tikka tasted good but probably not the best we have tasted. Nice and warm when delivered. Sweet butter Lamb is Excellent and highly recommend- nice sized portions and fast delivery.
lovetwotravel03 . 2019-04-26
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I've tried a few places in wolverhamptom recently but wish i never bothered, theres no better than Shimlas! Always delivers what i ask, sweet butter lamb and chom chom chicken to perfection! Good size potions for very reasonable prices....Yummmmmm!
Emma9188 . 2019-04-20
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Wow. What more can I say. Great menu. Great food. Great service. The best in this area for takeaway food. Delivery service excellent. Highly recommended. Keep up the good work.
Buster7528 . 2019-04-03
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Went for a birthday meal it was no frills.but good meal and a good size.it was a reasonable price too only a small place as it is mainly a take away
Georgina J . 2019-03-19
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I want a takeaway is there food nice and crunchy chips please tell me any good or not thanks please let me know
Deano1209 . 2019-02-04
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What can we say?! In short - excellent food, excellent service and just made to feel so so welcome. It was my husbands 50th bday and when they bought his cake out everyone joined in with the singing and laughter, it made his day! THANK YOU!! We’ll be back!
Helen B . 2019-01-20
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The curry has been really watery recently so we have changed where we go. It also gives me belly ache each time I go and I would rather stay away from that.
pcampbell04 . 2019-01-06
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Best Indian food you will ever taste.the staff are amazing and you can take your own drinks which is a massive bonus
Anne181818 . 2019-01-01
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Been going for twenty years.seems.ok,great food .greatstaff.always full of people laughing,must be a good sign.
debois . 2018-12-18
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Had a heart attack on Thursday and the first thing I wanted when I got out on Saturday was my usual shimla.Been told to cut down on take away food wich is difficult because I only have a shimla once a week.Called up shem and told him my situation.He took time out to advise me on healthier options with less fat and salt.He's cooked me my usual and cut out the ghee and my other fatty stuff.What I got still had all the flavour of the original but also peice of mind in that it was a healthier option.Many thanks to shimla.
andrewkingsley . 2018-11-21
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Its alright, reasonable price, take your own drinks, the inside is basic but ok,the staff are good and service was good, we ate as a group and the food was nothing special only average.
Noflyzone . 2018-11-18
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Right from the friendly greeting, it was a lovely experience eating here. You could see right into the 5 hygeine rated kitchen - very clean and tidy. Well priced menu, and good choice of food. Ordered two starters, both samosas which were delicious. Most places only serve one, here you get two big fat samosas! Hubby had a chicken balti and I had two side dishes, onion bhaji amd bombay aloo. Hubby said his balti was just like the old days! My bhajis were light and full of flavour, the aloo was delicious. We had boiled rice and one roti and one chapati - lots of fluffy rice, and the breads were perfect. With the friendly staff and nice clean environment, it was a great evening with great food. It cost us £16 for all that, and I still needed to bring some home! Fantastic value, worth the hour's drive for good curry, will bring friends next time!
ConeyImagesPhotograp . 2018-11-12
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Small venue so booking is essential, the interior did feel a little cramped. Food prices are decent with generous portion sizes, unfortunately we did feel the food was pretty average.
Cinnamonkey . 2018-11-09
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This small Balti restaurant and takeaway has just become our new favourite for a good curry! Excellent flavours and well cooked meat. We had a bit of a problem parking but managed to find a space in the side road. We are definitely looking forward to our next meal.
473jaynew . 2018-10-28
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Great food, brilliant value and excellent service. No wonder the owner is on first name terms with all his customers, I would definatley go back. Dropped in an route to Cumbria and was made exceptionally welcome. Strongly recommend this place, my 7 year old daughter loved it and appreciated the lollipop! She was nade most welcome too. Its a shame I live 200 miles away.
ant742018 . 2018-10-25
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Second visit to this Balti House , Really good quality food and service with a smile , dry tandoori dishes are probably the best ive had. This eatery does not hold back on the spices which i like a lot , better than almost every other restaurant in the area and certainly the best value for money. Dont get put off by the humble area or restaurant frontage, this place is a gem.Only one small negative worth mentioning, tables for two are sized rather small, i can understand this as the restaurant floor area is not big.
STEVE M . 2018-10-12
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the Chef who was also doing table service was very polite and friendlythe food was great and the prices were goodi loved the fact the food was not oily and the heat was just right the Chef saw us to the door no delays despite him running the show by himself! will definitely return!
AnnaC5717OG . 2018-10-06
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Excellent service and the food is delicious. We were served in a good waiting time even though it was very busy. I would definitely recommend to anyone.
di_jamesd7159 . 2018-10-03
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Small, loud and basic, and the food is wow. If you crave the Stoney Lane taste of Adils in Birmingham from the 1980s and 90s then you will find it here. Lovely staff and take your own booze. Hits all my requirements for a traditional balti restaurant. I had special mix balti and naan bread. Couldn’t fault it.
stevesD1094HQ . 2018-10-01
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Came here with friends after they saw good reviews. Very impressed from minute we walked in. Restaurant was quite busy but were quickly given a table and menus given to us. Staff were friendly and helpful. Food was delicious. Cannot recommend more highly. Tastes just like u were eating in the balti area of Birmingham as it was in the 1980’s. Cannot wait to come back and will come here the next time family visit n want a curry
dcc65 . 2018-09-30
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To make you aware this review relates to a takeaway order, not a visit to the restaurant. Second time ordering from them last night (29/09/2018). Safe to say we will not be ordering from here a third time! We placed an order over the phone on Saturday at 20:04, and the lady on the phone did advise us that they were particularly busy so the delivery would be over an hour. I said to her that was okay, thinking that this meant an hour and ten minutes or and hour and fifteen minutes at most; alas this was not the case! We waited and the hour passed. We kept on waiting and an hour and a half passed. I made a further telephone call to the restaurant at 21:47 and advised the gentleman that answered that we knew they were busy but how much longer would the order be? We were told that the order was just being cooked and would be with us in next ten or fifteen minutes. We live less than half a mile from the restaurant so this should have been more than realistic. Another twenty minutes passed and still no sign of our food! At this point I was forced to make yet another telephone call to the restaurant to enquire where on Earth our food was. This time I was advised that the delivery person had just left! I explained that that my wife and I were absolutely ravenous having waited over two hours for our food and that their standard of customer service was clearly unacceptable! I was assertive but not aggressive and said that that I did not think it was fair that we should be made to pay full price for our food given the waiting time that we had endured. The lady said she would speak to her Manager which she duly did. Our £21.70 order was reduced to £10.00. I was so hungry that I accepted and continued to ask her to confirm that our food was definitely on its way as I didn’t want to have to make a fourth phone call. She assured me that it would be with us very shortly now. We received a final telephone call from the delivery driver at 22:19 when he couldn’t find our house!! Then we finally got our food over two and quarter hours after placing our initial order. The gentleman delivering was very apologetic which I appreciated but unfortunately the damage had been done. To top it off the food was not what you would call piping hot (curry was luke warm at best). Also the lamb in the Shahi Tokra was clearly over cooked and somewhat tough. I ate mine but my wife had quite clearly gone past the hunger stage having waited such a long time to be fed. Therefore her portion remained largely untouched. A very disappointing customer experience.
899colinb . 2018-09-30
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Had a wonderful, tasteful meal with the mrs. has a wide choice through the menu, definiltly will be visiting again!
JoshuaYts . 2018-09-15
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Four of us went to this small Resturant 5 September 2018. Wednesday nights they do an offer of 3 course for £8.95The poppodums were over fried and dark brown.The Fish starter was hard and looked re-fried from previous night.The main courses again were old food recooked. The chicken dishes were rock hard.We only could eat 50% on the plates. The rice had old vegetables in also.However, the nan bread was very good.
JASS B . 2018-09-07
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