Shenstone Garden Centre in Lichfield

Panini over toasted and Brie cheese consisted of rind, hardly any cranberries. Salad with panini was sad, not worth putting on the plate Salad and coleslaw had been made with old products. Staff who was waiting on in dirty T/shirt. Thick with dust on top of drinks fridge which could be seen from sitting down. All seat covers stained Skirting boards and paintwork and walls in need of a facelift. Very grubby place , won’t be going there again. For the price of over £30 with coffee , very poor.

This was our first time visiting for lunch and will b our last. I ordered the festive turkey and stuffing bap. No stuffing . Went and inquired the waitress threw the stuffing Wedge on the plate which was dry and stone cold. The pot of gravy about a tablespoon worth was also stone cold not to mention the dry bap. I told the waitress the bap was cold.. she replied .. what do you mean it's cold ..... NEVER AGAIN WILL WE VISIT

We do pop in quite frequently to use this shop. The café consistently deliver a good product. They're always busy but staff always friendly. It cannot be easy and they keep delivering. The soft play is great for our young ones. They say up to 8. Realistically 5 or 6 and even then that doesn't challenge this age. It is small. We'll be back for sure.

A group of friends booked Afternoon Tea at Shenstone Dobbies Garden Centre - I'm Coeliac and need Gluten Free - What a fantastic effort - really impressed. I had my own 'cake' stand. I had the same mix of sandwiches as my friends, but on nice GF rolls, along with a GF scone, a slice of GF victoria sandwich sponge, plus a few other different (non chocolate - fab!) GF sealed cakes. Loads of choice and I definitely didn't feel left out! WELL DONE!

Went For Coffee And a meet up with friends Coffee was Lovely Service was Good A Lovely Waitress With A Genuine Smile Nice Quiet Atmosphere plenty Of Seating Enjoyed it Very Much

I visited The Garden centre (Dobbies) in SHENSTONE today and had brunch with a friend. The roof leaked in places and the restaurant area was appalling! All of the seats on the chairs were badly stained. I ordered a cheese and tomato ciabatta but it was French bread. Rest assured I will NOT be going there again!

My last visit to Dobbies at Shenstone was less than impressive. I was looking for a particular weed killer so we t looking for some help from one of the staff. I obviously chose the wrong one because she obviously didn’t want to help. This rather masculine looking lady was a little peeved about being asked a question. When I asked whether the store had this item in stock she replied “Never heard of it!” and walked off. Staff employed in this environment need to be customer focussed and polite which was t the case in this particular lady!

Great customer service, if only they'd listen. I asked for no dressing on the side salad. We don't add dressing. The fact that it came out of the packet with a dressing.... We asked for 2 x ham & cheese pannini. My understanding of a pannini is that it's closed, this was an open sub with some ham and loads of cheese then toasted. It was tasty & filling but it was not what I was expecting. The green valley salad is lovely even with it's dressing.

Visited the cafe at lunchtime today, it was awful..staff were extremely rude and unhelpful..our coffee was cold and our granddaughters chicken gougons were so baked up she couldn't eat them..staff looked miserable and it wasn't particularly busy..Will not revisit

For the first time ever visiting we didn’t have to queue to be served! Staff appeared efficient and we didn’t wait long for our order. Cheese scone had as nice texture but not a great amount of taste. Fabric chairs and settees all need a good clean as we had great difficulty finding anywhere clean enough to sit.`Floor needed sweeping, too.

The place just needs a good clean - chairs are dirty and stained , tables , boxes with menus are grubby , floor is grubby, toilets are grubby and smell badly . Food was fine and staff cheerful . Just give the place a good clean !

Dobbies state that that dogs are not allowed in the main restaurant for health reasons. I regularly visit the restaurant, and more often than not I find the dog area to be a health hazard to dogs and their human companions. More often than not I have found the area to have horribly stained seats, and food all over the floor and the tables. Food all over the floor in particular is a health hazard to dogs as they will try and eat it and lick the floor. On one of my last visits I did complain to the manager of the restaurant, who did apologise and said they were very busy that day, and they are planning to have all of the chairs professionally cleaned [this was probably six months ago]. Today's visit was probably the worst I have seen and compelled me to write this review. Dobbies state in their FAQs that most restaurants have dog friendly zones. Well the Shenstone restaurant is far from dog friendly.

Went with my wife, son and daughter in law and 4 year old grandson for Breakfast with Santa, was very disappointed, the service and food was good BUT we were seated like sardines, all tables were cramped together and the waitresses were also having difficulty serving the food. Santa was not jolly and could not hear him he was very poor. Went last year and it was good but this year we did not feel comfortable at all, why put tables so close?

Despite having a very limited menu, it seems they have poor stock control. None of the half dozen or so mains appealed so we plumped for soup and toasties. We picked two of the three soups available, waited at the tills to be served, only to be told they had neither. We didn’t stay. It was busy, but not rammed, but none of the empty tables had been cleared or cleaned, and no effort was made to do so when we sat down. Better management required!

We popped in for a cofee. One of the members of staff in the resteraunt was rude. Before you serve, you need to show some manners.

The price of breakfast has consistently increased over a very short period now £7.95 for standard, unfortunately the quality has decreased. Visited today the small single sausage was very poor quality, the bacon almost undercooked, the hash browns had a sour taste about them, the toast was tiny and very thin, the egg was almost cold, the black pudding was also very poor quality, luckily the baked beans were hot. The coffee came a good 15 minutes before the food luckily i covered the cup with the saucer anticipating the delay

Decided to do something different and booked Afternoon Tea. Very impressed. Party of 5. Vegetarian had her own cake stand. Plenty of sandwiches, scones and mini cakes. Great value for money at £13.50 pp. Unlimited tea / coffee and able to take home what was left. We spent a good 2 hours there with no pressure to leave. Just remember to book in advance. Thanks to Jacqueline for great service.

Ordered Coffee and cake - collected cake when paid but coffee took over half an hour. I was worried my order had been forgotten as saw at least three people get their drinks who where after me in the queue. I was told by a rude member of staff that Coffee takes longer to make than tea so they serve Tea first and Coffee has to wait. Also I may have missed it on the menu, but I queued 15 mins to order a Toasted sandwich for my daughter only to be told food stopped being served at 3.00 - I had seen that the lunch menu stopped at Three but there was no mention on the sandwiches that these were not served after 3pm (which are in a different section on the menu) - annoying when I had queued so long. Won't be back.

Where’s the meat stall gone ? 😞😞 I loved the meat from there . Use to get nice lamb and steak from there. Could someone point me to where they’ve gone too?

Have been coming here for years with my mom who’s in a wheelchair. The restaurant is crammed with chairs and tables and very difficult to navigate. They change constantly between table service and counter service. After waiting 15 mins at our table to be served, I went to the counter, and was told the oven’s are all off and too late to order a toastie at 5mins past 3pm. However I watched for a further 30 mins continuous hot food coming from the kitchen. When I questioned this, I was rudely told “ you wouldn’t expect a bank to serve you when they were closed would you!” And that I should have read the signs! For some reason the lady with short dark bobed hair thought that was a great customer service response to say. No apology given. Even when I queried about being told the ovens were off. So rude.

Oh dear. This is by far the worst 'afternoon tea' ive ever had. The cakes were like little biscuits... Really awful tiny weeny things. One couldnt be lifted off the dish as its was like a tiny blob of blamanche. The finger sandwiches were more like 'finger print' size! The staff were so ran off thier feet it was uncomfortable to witness even tho it wasnt that busy. Wont be gping back

Lots of food items items out of stock in the cafe. Being vegetarian, there was less choice to start with compared with meat-eaters. I literally asked for around 3-4 different vegetarian mains and they didn’t have any of them. Had to order a jacket potato as there wasn’t really anything else. This was dry, only slightly improved by the extra butter I requested. Queuing system was inefficient, it used to be table service which worked better. Ordered pudding without much of an issue, apart from an overlong wait. After 25 minutes, puddings still hadn’t arrived. We questioned this and finally two pieces of cake came to the table. We were then informed they had run out of the plain scones I had ordered. These had been in stock at the time of ordering, which I raised. They also said the mince pie cheesecake wasn’t available - I asked why it had taken nearly half an hour for us to be told this and explained we checked when ordering/paying that this was available. They could not give an acceptable explanation. The waitress suggested we choose alternative puddings. Again similar to the main, I asked for several different cakes (at least 6!) and again they didn’t have any. A refund was issued and I went away feeling disappointed and frustrated. With so many items not being in stock, customers should be informed in advance. Had I known they didn’t have the food I wanted, we would not have eaten here. Also where we were seated was under a large heater so I was uncomfortably warm for the entire meal. Moreover, the toilets smelt bad and had no accessible loo roll, it was trapped inside the holders. Nobody had signed the toilet checklist for hours, suggesting standards were not being met and no staff had taken responsibility for checking the facilities. We observed numerous staff working on the day of our visit, so I am reluctant to believe Dobbies were short-staffed on the day in question.

I want to thank the catering manager & all the staff for being so kind & friendly. My friend who was visiting from Canada had never experienced an Afternoon Tea before & loved it. A big thank you to all concerned

One of the best breakfasts I’ve had! The Dobbies team were so lovely and quick. Will definitely be coming here again :)

The service was warm and welcoming. The dogs were made welcome and there was a fresh bowl of water for our two. We ordered fish and chips and it came quickly and was piping hot - portions were generous so I couldn’t finish it!

Ordered a fish finger sandwich served with a side salad and a upgrade to chips.. Service was quick but lettuce was limp and brown at the edges. Was only fit for the compos heap. Two halves of tomatoes looked as if the were cut ages...

After waiting (no problem with this - it does happen) we were shown to a table piled high with dirty crockery and crumbs and dirty seating. Then it began - long waits (getting ignored). Eventually the table was cleared. Eventually we managed to order. When...

My vanilla decaf latte made with oat "milk" was gorgeous, nice and stayed hot. Hot chocolate was also nice and hot. Spinach and sweet potato curry was delicious, the poppadoms were freshly cooked but a little too greasy. Hunters chicken was nice and on a...

Got seated fairly quickly and drinks ordered. Asked for some hot water but this still hadn't arrived after a 15 minute wait. There suddenly seemed to be a shortage on waitresses, about 5 when we went in then down to only 2. We had to...

Over the last few years I have periodically gone to the restaurant. Every time the service is so slow and totally disorganised. Today was no different. We were told to sit anywhere but the tables all had used cups on them. We sat down thinking...

As a midway point a friend & I met up. The centre is excellent but rather pricey. Christmas ornaments £5 each...nothing special. Decided to have lunch. I chose Chilli....served with chips nachos grated cheese & soured cream. When it came with just cheese I was...

Seated wherever we wanted to sit and wait for someone to take our order. We waited and waited couldn't attract anyone's attention. It seems because we were seated in middle area waitress was concentrating on people that entered from side door or that didn't sit...

Been to this Dobbies restaurant this morning for a breakfast with my husband. Seated immediately and given a friendly welcome. Ordered drinks straight away and was given time to make our decision about what food we wanted to order. Drinks arrived piping hot! Waitress returned...

We have eaten at Dobbies a lot but since they have re- opened since lockdown food not so good. We ordered 2 fish&chips today the meal was all batter & very little fish. When we complained this was sorted very quickly . We do find...

Came to the store with family and our dog in buggy to look around and also use coffee shop to find that the dog seating area no longer exists , what's going on a dog friendly place but no seating area for people who bring...

Visited twice within a couple of weeks, firstly with hubby then with (grown up) son. Visit with hubby was fine at first. Ordered drinks and two cakes. Cakes came out very quickly. My scone was beautiful, looked home cooked and tasted delish. We waited for...

Very poor ingredients in restaurant. Had a lunch here today and the ingredients were to be frank ….. rubbish!!! The ploughman’s lunch plater was appalling!!! pork pie tasteless, cheese was mini cheddar from packets, tiny bit of salad, tiny hard boiled egg, and this was...

Having been regular customers previously it is clear that Dobbies have lost the plot. They have clearly (and understandably) tried to pack people in with offers but haven’t devised an appropriate system to manage it or have enough staff in the kitchen. This week they...

We have been to Dobbie's Shenstone about 6 times now and I must say the way they have got the Covid safety system in place and well controlled. And the food is lovely and well presented. We love the Friday special offer on the Fish...

Further to previous, we decided to visit again today, wanting somewhere inside on a cold rainy day. Initial impression very favourable. The place is laid out a lot better than it was last November. Headed for the restaurant. Very impressed. Adequate number of staff on...

Visited again since the change of ownership. Far better range of stock to choose from and will visit again.Still a popular garden centre location.Went into the works shop and some bargains to be had and pleasant and helpful staff.Still removing some of the christmas stock which is good which will give space for something else.Free carpark

Decided to call in for breakfast this morning with my friend ... arrived at 9.45 couple of tables taken .... two ladies behind the counter no one seemed to want to serve me or the lady waiting in front eventually we were acknowledged ... ordered two breakfast rolls it doesn’t state anywhere what items are Available for the fillings and ordered two drinks waited ages for them god knows how they would cope if they were busy had a cappuccino and a mocha asked for sprinkles was more sprinkles than there was drink it was vile .... joined my friend at the table it was dirty the floor around us was filthy and the mat by the doors was disgusting .... overall a terrible experience and will not be returning

Spent many a happy visit to the centre but during last visit the disabled restroom near the cafe had a very large disposal unit in it making the area inaccessible for me on my mobility scooter and the disabled WC near the entrance was not at the regulation height making it too low for me to use because I would not be able to rise from it.

We visited Dobbies garden centre this morning as had a click and collect item waiting . Lots of Christmas sale stuff on offer still but generally the whole area looked very sad. Hoping Dobbies will get to grips with their new acquisition before Wyvale original customers depart in droves . The coffee shop anywhere is always a draw but the staff here need to brighten up and look as if they enjoy working there which at the moment they don’t , The lady who served me this morning before 11 when it wasn’t particular busy said she just wanted to have a lie down ! The service is appalling , so slow given 4 staff were behind the counter . The prices are also a bit steep ...nearly £3 for a muffin ??? I tried phoning yesterday with an enquiry and all four options brought me back to the welcome message so a waste of time .

My husband and I popped into the Restaurant for a cup of tea, as we went to the Garden Centre to take something back to Cotton Traders.The staff were very helpful and all seemed to be getting on with whatever their job was,they are a happy friendly band of workers.

Lovely meal, well set out & presented, Nice atmosphere and well lit with very friendly staff, good value for money,

We went for Breakfast on Wednesday 27th November.The service was alright ,we were given our drinks and had to wait for the Breakfasts to be cooked.Mine was ok,but I did notice that my husbands had two things missing,the hash brown and the black pudding.He didn't want to make a fuss so we didn't tell anyone.We will go again because it is not far from us and the service is better than when it was Wyevale.

We stopped off here for breakfast heading oop North for a few days. Hadn't noticed until now that this place is now part of Dobbies. We frequently visit their Gailey centre and there is a world of difference.In a nutshell, it was appalling.The counter staff were slow and clearly not paying attention. We have our order asking to switch a couple of items and she got it wrong when read back. We asked for white toast and she replied "brown ?" and the order for tea and coffee confirmed as "two teas ?". Consistent at any rate !.When they came, the breakfasts were dreadful. As delivered, my toast flew off the plate and had to be recovered from the less than clean table. The bacon appeared to be cooked yesterday and resembled cardboard, as did the black pudding which crumbled like sawdust when cut. My beans were dried up and contained no juice. On the good side, the hash brown was OK if boiling hot which leaves the sausage which was....sausage.For £5.00 each, this was a disgusting rip off. I notice that the management never reply or comment to any reviews. They really ought to read them; it appears that our experience was not an isolated case.This place used to be so good at this time of year. We used to visit regularly to see the Christmas display which is now non existent.

There were plenty of tables but parking was already getting busy. There were birthday parties taking place in the soft play area and children going backwards and forwards. The noise level was not relaxing. The queue took forever to get served, a total of 15 minutes. There followed another 30 minutes wait until the food arrived which was not warm enough. The full English breakfast was somewhat tossed onto the plate and there seemed to be a whole tin of baked beans (the cheapest item). By the time it arrived it was nearer lunch time. Didn't really enjoy the food or the atmosphere and probably would not return to eat unless it was in the summer whereby you can sit outside on the nice patio.

Decided to visit for somewhere different that wasn't too far away. Have to agree to some extent with other reviewers that things are not up to scratch at the moment. Work still going on is distracting and irritating. The much trumpeted 20% off everything is misleading since the reduced price is shown but the small print then states it applies to club members only.

Dobbies took over this garden centre some time ago but it's still a shambles. Closed franchises full of second rate stock, a half hearted attempt at Christmas which historically has always been pretty special here. The Edinburgh Woollen Mill shop that was right next to the restaurant has been closed for ages, but now, in the middle of the busiest time in the run up to Christmas, workmen are banging and crashing to refurb the area all through lunchtime. Lunch was dreadful. A cheese and onion toastie with salad, crisps and soup. The lettuce was wet and brown and the soup, supposedly carrot and coriander, looked like washing up water and tasted like soap. The supposed dog friendly area consists of 4 tables stuck on the outside of the restaurant area in the flow of customers doing their shopping. Not conducive for a pleasant meal or a quiet area for the dogs. Dobbies, you need to sort all this out, it's awful. Oh and market traders shouting at you to buy cheap meat at the exit is hardly helping.

We visited the restaurant this morning, for coffee and something to eat.

I was hoping that when Dobbies took over the garden centre the service in the restaurant would improve but unfortunately it hasn’t. Why does it take so so long to pay in the restaurant. It’s such a poor system and really puts me off visiting knowing I’m going to be standing in a queue for 20 minutes.

Been here before. Expecting this to be heaving and given it was 1.30pm on Sunday... Did not expect a seat.

We visited to get some garden items, and thought we would have some lunch. To be charged £5.45 for 1 sandwich, with no accompaniments, £1.85 for a single can of Diet Coke, £1.80 for a bottle of water, and £1.00 for a packet of wotsits is disgusting. We were hungry as were our children. There were NO menus on the tables and no board prices so weren’t aware of prices until was in the queue.

Just been to this place.very disappointed .Had to wait ages to get served .don't think they can cope with the amount of customers. 2 cups of coffee and 2 cakes just under £10 not real value ..coffee was luke warm would not recommend ,should have gone to the HollyBush 10 mins away for a decent meal. the chairs were grubby,would not go again.staff looked miserable

We last visited in June last year and gave it 3 as they were advertizing for a chef and we hoped that new blood would revitalise the restaurant. Sadly they are still using agency staff and the quality of meals is very poor even though the menu is very restricted. I had to return my shepherds pie twice as it was burnt. The explation that it had been frozen is not clever.They are understaffed and so service though friendly and helpful is slow. Hopefully senior management at Wyvale will get a grip and staffing will improve and so restore the quality we look forward to.

I ordered a large hot chocolate which was very nice but the vegetarian breakfast was a complete rip off at £5.50

Understand this is changing hands. However, a great place with a wide choice of gifts/ cards and extra outlets (shoes - Pavers, Cotton Traders etc). Also a fabulous cafe with very good food! Hope it stays the same or even better!

This review only concerns the restaurant at the garden centre.

My visit your your wyvale garden centre in Shenstone, was a fabulous experience for me, I am a wheelchair user & find any type of shopping restricting. A member of your staff has made my experience so enjoyable. His name is Jacob he was so polite and helpful young man also nothing was too much trouble!

Visited the cafe for lunch on the way to see family. When ordering, we were told there would be a 20 minute wait for food which, as it was a Saturday lunch time, seemed reasonable. After waiting for 45 minutes, and following up our order, we left hungry. Seemed to be conflicting timing between staff after being told ‘it was actually an hours wait’, as well as many other tables receiving the wrong order. Only saving grace was that we were able to get a full refund. Wouldn’t visit again.

The Garden Centre itself is pretty much standard. Pleasant to look around and we liked the Cotton Traders department within the store.

Upon entering the restaurant it was really hard to see what was on offer. Finally found some scruffy paper menus lying around on the counter. Chose a panini and the lady said they didn't have one with that particular fillong, so chose another. Then she said they didn't have that one either. Chose a third, only to be told they didn't have it, the problem being they had no paninis - why not save time and say that in the first place? They could do a toastie. So, I asked if they would do the panini filling on a toastie, but alas no, as those fillings were reserved just for paninis, which, of course they didn't have. Plumped for a different toastie that was actually listed as such on the menu. Quite expensive. Coffee also expensive. Dining area lacks any character or ambience. Staff seemed bored - I would be too if I worked there. Toastie was dull, on thin sliced plant bakery bread. Coleslaw was around one desertspoonful and salad trimming was unimaginative. For heaven's sake managers, inject a bit of life into this place. Things could so easily be improved with just a bit of imagination. I only gave it two stars because it was clean.

Hideously over priced ,like most garden centres I suppose,keep having 20% sales ,even with 20% off the price it’s still 50% more expensive than online . Nice to walk around ,pleasant cafe ,but again ,expensive . Nice outlet shops,pet shop again ridiculously expensive . Worth a visit but when you leave ,there will be a massive hole in your pocket

Visited here for Mother’s Day today, the garden centre itself is great, especially the choice of plants. The same can’t be said for the restaurant though - ordering was chaotic, we ordered a toastie, a sandwich, and when I asked if they had any vegan options, the lady told me that they had a butternut squash tart from the specials menu. I asked her to confirm that this was vegan - she went away for a while and confirmed when she came back that it was. After 40 minutes of waiting for our food, all finishing our drinks, our meals arrived. One of the meals was wrong (a toastie not a sandwich), and it became clear that the ‘vegan’ tarts contained cheese. The staff were very prompt at giving us a refund, but two of us were left without a meal. Disappointing and doubt we’ll visit again. Surprising nowadays that the knowledge of vegan requirements (or allergens for that matter) was so poor.

Sandwiches, 4 types of cakes/tray bakes and homemade scones - what a fine tea! Excellent value and very helpful staff.

Lots of outlets in this garden centre. The Works, Padders shoes, Cotton Traders to name a few. Then there is the wyevale garden centre. Only had coffee in the cafe. Worth going.

Slight delay taking our order because of the queue. Both ordered the bubble and squeak from the breakfast menu. Waited over half an hour and unfortunately the food was only just warm.

Popped in for a light lunch with the wife so ordered two soups and a cheese sandwich. 35 minutes later we were told they had run out of soup. Lots of staff but hopeless organisation. Will never return to this dirty café.

Waited ages in the queue to order an pay for lunch and drinks -almost gave up at one point when the queue seemed to stand still for ages.The wait for the food was reasonable and was served by a very pleasant young lady.Although restaurant calls itself vegetarian friendly the only main available to me included the only vegetable I hate...aubergine. I enjoyed my light lunch of mushroom and spinach rarebit served on a toasted panini with salad on the side..looked and tasted good.Everyone in the group had something different so between us we sampled 9 items and we were generally satisfied with the food albeit that we thought the prices were higher than expected given it was basically cafe food.

I’m a local, and I have watched this once wonderful garden centre and restaurant get worse and worse. The over priced food was hot and that’s about it. Bland environment and no chance of a quiet stop in this restaurant because the indoor soft play centre for kids is also next to the restaurant. The whole place lacks atmosphere and loving detail. I’m sorry to be so negative but you just don’t seem to want customers there. £7.50 for breakfast, toast and tea extra!! You have a Toby carvery next door selling breakfast for £4.95, all you can eat! Make a bigger effort and your loyal base of locals might forgive you and return.

Went for lunch, staff at the counter very good, spotted a special offer that we could use, well done.

We visited yesterday and was very disappointed. The garden centre has gone down bank since we last visited. There was lots of areas with nothing in them, the gift range was very poor and just a few Yankee candles. One of the outlet shops had closed down. The cafe was in a total mess and we stood in the queue for half an hour just to get served. They were so slow on drinks that the sandwich we ordered arrived before we had our drinks and cake or even paid. I have never known people to be so disorganized. It was painful to watch. My daughter works in the industry and couldn't believe how slow and how big the queue was. We will not be returning again.

I was one of the ladies eating afternoon tea in the cafe. We had attentive service from a lovely lady named Jacqueline who was taking our order and was making sure we had the sandwiches and hot drinks of our choice. Despite the queue building up behind us, nothing was too much trouble for her. A big 5 star for exceptional service !

Very disappointing meal today - burnt steak and ale pie with about 4 small pieces of meat in- should really have complained Have had some lovely meals there before but will probably not bother to go again so another customer lost

Excellent, excellent, excellent. Can't wait for next year.

First visit here to the cafe and were tempted by the afternoon tea for 2 for £16. Unfortunately if you book online as I did you're not able to use your vouchers. When we arrived we had to queue for ages as service was really slow, then our table wasn't set up ready, but when we got our food it was good value for money, if a bit sparse on the fillings in the cheese sandwiches( see photo), but was exactly as stated. We requested scones that didn't have cinnamon when booking but that didn't happen so had to ask for fruit scones. The staff were polite and helpful bringing us extra pots of tea to save us queuing again which was a nice touch. It's not as special as other places for afternoon tea but then it's not as expensive either so well worth a visit.

My daughters and myself visited the store to do some Christmas shopping as we do every year and decided to have lunch before we began. Although the vegan symbol was on the menu there was nothing vegan listed so we asked what the vegan option was and were told there wasn't one but we could have baked beans and a jacket potato. Hardly the festive treat that we were expecting. There had been a vegan cake but that had sold out so we couldn't have any dessert at all. The meal cost £26 for three potatoes, a small dish of beans each, a bit of lettuce and one cherry tomato cut in half each (salad - with baked beans???) and three drinks - very pricey for what looked like meals from the children's menu. Had there been anywhere else local to eat we would have gone there instead. Not sure that we will risk eating there again. Very disappointing start to what otherwise was a lovely afternoon.

We had breakfast with Santa. Had to prebook and great value for money and the kids met Santa and had a present. Well organised, maybe a microphone for Santa so we could hear him too. Lovely morning.

Lovely Christmas set up, some great displays and a good range of products. Had a bite to eat in the restaurant, Festive Ciabatta, lovely and fresh and good value. Lookjng at some if tgevother reviewd I really don't understand how anyone can rate just a 1 star?

Popped in here to do some Christmas shopping and lunch.

My daughter has just paid £12 to go 'pumpkin picking' at shenstone garden centre. There was a trolley of small pumpkins you can get for a pound in tesco. They already picked 2 pumpkins out for my grandchildren and carved 2 tops off then gave us a load of plastic carving tools none of which worked to carve the pumpkin! Found one carving knife between three peopl then eventually that broke! We then had something to eat and had to wait 40 mins for a couple of sandwiches!!

Visited here and had to sit in our coats as it was so cold, had to wait ages to get served although there were only a handful of customers.

Visited this garden centre on many occasions and this time tried the café for a meal. Limited mains menu but at £9.50 for 2 courses ( over 60's ) and a hot drink it's not bad value. My wife's fish and chips were very good as was my lasagna with garlic bread. However the small salad garnish with my meal contained limp lettuce and no dressing. Desserts of crumble and custard / sticky toffee pudding and custard were in good sized portions. Service was prompt and friendly.

Great garden centre. Lovely friendly staff. Wheelchairs if needed. But. The cafe. Over priced for poor quality sandwiches . 5.95 for a cheese sandwich bit of lettuce and coleslaw. Could have gone for a proper meal in a pub having spent nearly 25 pound. Coffee was nice though

Four of us went for lunch yesterday. had the best fish & chips. the fish was huge and lovely and white. the staff are so friendly and helpful as we were all pensioners. would definitely recommend this place.

Sadly the lunch was hardly worth waiting for. It was poorly presented with minimum care and content. The Hunter's Chicken was thrown together and only just edible as the chicken was underdone and the Caesar Salad could not really justify its name. Looking at other tables it would seem that this was the typical standard. Not a café to revisit

Just had lunch here, not for the first time, and once again the food was delicious. But more than that the people who bring out the food & clear the tables are happy, smiling & ever helpful. That just don't seem to stop. They also carry the drinks trays for those older customers who find it difficult to do with good grace. Limited standard main course menu, but supplemented by a good variety of daily specials. There are puds, afternoon teas, and lots of light bites and yummy cakes. Oh, and by the way there is even a garden centre too. Special thanks to Tammy.

We attended the restaurant at shenstone wyvale for breakfast today and were disgusted by the service and value for money.My husband ordered the 3 filling sandwich priced at £5 he chose spinach/mushroom and bacon. What arrived was a very poorly filled sandwich with only 1 slice of bacon in it. Nowhere on the menu does it stipulate that a filling portion is only 1 slice. We, due to the price assumed that a filling portion would be enough to fill the sandwich! When we bought this to the attention of the restaurant manager she very rudely told us that if we had wanted more bacon we should have ordered more bacon instead of the other fillings!.

I brought a McCulloch strimmer around 8 months ago for about £150 so not a cheap one. I used it twice and the pull cord went tight so it will not start.

Food is excellent, and with special offers reasonably priced. In a good shopping / garden centre for a nice trip out for a half-day.

First the good points. The service was quick and the cafe was clean. I do not feel that it is fair to base a review on one visit and so this was our second visit for lunch. For £7.95 each I had a piece of cheese and onion quiche that was sweeter than a piece of cake, along with new potatoes (no butter or herbs in sight) and what was described as a salad, a quarter of a tomato and half a plate of leaves with no dressing of any kind. A bit of. cucumber, onion or peppers would not have gone amiss. My husband had soggy chips with ham and overdone eggs. It is rare for me to give a bad review but this one is deserved.

I met my son for a mid-week coffee at Wyevale. He was having wholemeal toast and I had been looking forward in advance to a slice of cake. The cakes did look lovely and there was alot of choice. I then noticed the gigantic scones and succumbed to a fruit one. My coffee was very nice but the scone would have benefitted from being warmed. The restaurant is very spacious and the staff friendly. On warmer days you can sit outside. There is a children's soft play area in part of the restaurant so there sometimes can be abit of noise - especially if a party is taking place.

Why do most people not buy a wrist band for their children ad why is there no system of check. This is most unfair to the honest customers who pay

Visited to buy an indoor plant / bush as a birthday present. Very limited selection so we went elsewhere.

Superb value. Lovely and fresh. Nice treat for hubby and myself. It was delightful. Polite staff and excellent service. Thank you

We visited as a family and had one drink each, a panini, kids pizza and cake and got little change from £25. The food was average and pizza not very nice. The staff were not too helpful with dietary requirements but we got by. It’s a nice garden centre but the cafe is overpriced for the quality.

Not so much a review of the restaurant but of the garden centre and shopping outlet itself. I visited just...

We popped into the cafe and the milkshakes my children thoroughly enjoyed, the cakes were lovely too. Thoroughly enjoyed by...