Shapla Tandoori in Preston

Ordered food at 8:00 and still waiting at 9:50 Absolutely shocking service and I don't know why I gave them a second chance as this has happened in the past. Hopefully be better than my last order which was 24 hours late

Food is always bang on, my go to place for a curry and will continue to use, it's just the time it takes for delivery. Last order was just over 2 hours, I get you maybe busy but come on this needs sorting as it seems an issue across the board with everyone, your letting your reputation down there as your food is amazing. **had another order while I was full of a cold, asked for madras nice and hot to help me sweat it out.... received a lovely extra hot madras with a message from the owners to say get well soon which was a great personal touch, and the Mrs got a kebab box and I was very jealous it was bloody amazing, fantastic value, I tried to swap but she wasn't having it haha, I'm defo getting one of them kebab boxes, thanks again shapla**

Ordered on line for pick up. Ready as i arrived. ordered chicken dansak and chicken tikka biriani. The food was fantastic. Well priced will order again.

DON'T ORDER HERE. Food was hour and half late. Portion wouldn't even fill up a child. The chicken tikka was litterally 5 pieces of chicken and it took them 2 hours to make.

I've had some bad kebabs in my time, but this one wins hands down! Delivery was late, ok fair enough, but forgot the chilli sauce which meant the already luke warm and dry kebab meat was drier than the Sahara desert! As for the chips, well just awful😱

Food delivered promptly. But best of all was the taste, everything was delicious. Special Biryani and mixed grill tandoori with sides. Highly recommend.

Food arrived very very late. Order placed at 8.30pm food didn't arrive till 10:30 after calling up. Food arrived luke warm, missing naan bread, smashed poppadoms and leaked sauces in bag.

Ordered a takeaway from here and it said it would be 45 minutes (absolutely fine). An hour passed so I rang them and they said it was just about to leave. I then rang again half an hour after that and they said it would be with me within 5 minutes. By this time it had been 1.5 hours and was nearly 2 hours by the time it actually arrived. Service was very poor and I won't be ordering again.

Was late even though the app said it was delivered so had to ring them. Told them if it was cold the delivery guy would be taking it back. Fortunately it arrived late but hot. Luckily

The food was terrible the order was wrong and it came late I wasn't very happy or impressed at all

Absolutely brilliant.. hot and fresh. Best curry sauce we’ve had

Curry sauce was congealed, meat wasn’t the best.wouldn’t order this again personally

Food not good.. popperdoms terrible.soft and thrown in bin

Food quality not in question but 45 mins late when ordered 2 hours before. Missing rice and mint yogurt with order. When you call for an update on order, arrogant staff on phone, no hint of an apology. Would recommend if local for a pick up order but forget it it for delivery. Customer Service 0/10.

Gorgeous succulent tender meat packed to the brim. Far too much for one meal so the price pays for two. I would have liked to be able to say 'no lettuce' but it's either salad or not. £3.50 delivery costs prevented a tip for a courteous driver. Thank you.

it's saying enjoy your food. but it hasn't been delivered

DO NOT ORDER DISGUISING FOOD AND SERVICE IGNORANT AND HORRIBLE STAFF

Food is always incredible just missing my chappati unfortunately

delicious as always. can not fault the lamb garlic mossala and the keema naan made it even better.

missing items and was tepid arrived well late

food was freezing cold when it finally arrived 2 hrs later will not be ordering from there again

Good quality food and hot when delivered

Rang them to add pompadoms but didn’t receive any after paying the driver

Just eat stated the order had been delivered - we rang and they were setting off to deliver - this then took another half an hour when the take away is 10 minutes away. The order was placed at 18:22 and arrived at 8:25 after stating only a hour wait on the original order.

The food was okay, not very hot and we were missing the popadoms from our order, now left with onions and chutney to throw away , gutted x

Absolutely the best jalfrazie in Preston

Food is always good and I can understand a delay on delivery but yet again I ordered samosas with!!! Mint sauce and no salad and yet again you didn't send mint sauce

note saying enjoy your food....not here yet?

Excellent, flavourful freshly made quality food. Delivered on time. Very pleased and highly recommend !

kebab box with 4 pieces of chicken in it I may aswell of ordered a donner kebab not happy tbh

called many times to chase up, told 5 minutes away every time which went on for over an hour

Was 20 mins late an didn't eat it as it was cold an messed up like it had been dropped not again sorry 😐

The food was too salty was all left and not eaten wouldn't recommend

Ordered Indian Chips and 4 onion Bajis with mint sauce and salad. Indian chips are insane, absolutely love them from here. Taste delicious, everything is just insane. Onion baji’s could taste a little less lemony and more spice. Mint sauce wasn’t for me, was a little strong and salad was good maybe just a bit more onion and cucumber. Presentation was bang on.

Delicious. Ordered on Shapla website but rang later to say how much I had enjoyed my meal. It was delicious, the best Dansak I've had for a long time. Portion size is very good, was ready to collect within 15mins and was piping hot. We even received some freebies, much appreciated.

As the company had a promotion on I ordered my food at 7 and if arrived at 9:30 when the estimated time on the app was 8:15 to 8:30 however when I called the company to chase they just stated we are extremely busy and was rude.

We ordered at 18:50 and didn't receive it until 21:10. The food was ok but was ruined by the wait time. When we ordered there was an estimated delivery time of 40 mins.

The food was disgusting the amount of grease was absolutely ridiculous. £20 wasted .

Very Poor Service. Food was ordered at 6.30pm due for delivery 7.30pm then got changed to 7.45pm to 8.05pm, then staus changed to deliverd at 8.10pm but no food arrived, we didn't get this till 8.55pm. Total 2hr30 mins delay. Phoned the restaurant a few times who were polite, but just advised it was out for delivery. Food was luke warm on delivery, wrong naan delivered, so spoilt the experience for us.

Took forever to come, wouldn’t recommend

Great food but missing chips and drink

Not impressed this time, order very late. no apology. Starter was dry

Easy to order, 40% off £25 meant free ice cream. Arrived 10 minutes late which didn't matter either way - Saturday night. Lamb ginger masala beautiful and sorted my man flu. Egg fried rice beautiful, onion bhajis. Only think I personally wasn't keen on was the cheesy garlic naan, just in my taste needed more cheese. Delivery driver very pleasant and really enjoyable. Shall return.

Not the best tonight food was very cold and greasy tuck over an hour and half to come but was stone cold chips were very under cooked too and popadoms all smashed in bag disappointed

Food was good but delivery time was about 2 hours after ordering

Food was cold and needed reheating which spoilt it as it was meat

Food was nice for a takeaway it came nice and hot which is rare will be definitely ordering again 👍

food excellent just a shame on the wait .

still waiting for food it asnt arrived 40 minutes late !

Normally the food is spot on but tonight wasn't good. Chicken was dry, chips stale and poppadoms soft. Not the usual standard

Food was nice, order was slightly late.

Lovely food , shame it was late

5 STAR FOOD, ASK FOR Nash Go for the chicken Tika Biriyani with Tarka Dall and garlic nan. AMAZING

Order a delivery at 8:30pm and it is 10:05pm and no sign of delivery. Called 4 times and they kept lying that the delivery is 5 mins away. Pathetic and awful service!

The food was 2 and a half hours late when we got told it was going to be 30 minutes. The food was awful and the staff were unapologetic would not recommend

Absolute joke. Missed curry off my order. Attempted to call restaurant 15times to have the phone tell me they are on another line each time. Thanks to this I have had nothing for tea. Will be calling up tomorrow to kick off.

really really good always love the vindaloos

brilliant currys and nice service .

Best Indian we have had in ages

Food arrived 30 mins later than requested time. Food cold. Worst kebab I have ever had.

Can’t understand why this hadn’t got 5stars always fresh food it’s my number Indian to go to

The food was 4/5 in terms of overall quality. But I don't recommend delivery... It was very late and service response lacked any care. Ordered via the website which we gave a phone number and email but got no updates at all on the food so just waited until it stated it'd be due. Had to call twice to get an update on where the driver was and it wasn't helpful "any second now" being a further 15 minutes. Driver didn't really seem to care either which was frustrating. Then when we were getting the food out and ready the popadoms we'd ordered (which usually would come with sauces) ended up being a single, small, broken up popadom with nothing else with it. Very disappointing. Definitely a shame considering the quality of the food itself as well. They have a wide variery of options to try, if I did go back I'd maybe go pick it up myself.

Food was really nice, chicken tikka in the curry was amazing only thing that let the curry down was that it was supposed to be medium to hot but couldn’t taste any spice at all, did still taste nice but was missing that spicy kick

Seen a lot of reviews that had similar issues. Food was good, can tell they know what they're doing in the kitchen... Unforfunately the service was a bit poor. We ordered from their website and gave a phone number and email address but no updates were provided, it was late so I rang up and they said it'd be there in a few seconds, waited a further 10 minutes so called up again, didn't say where they were and seemed disinterested in responding. Said "soon" again and hung up. Finally delivered it and the guy didn't seem to care, took the food upstairs and the popadoms we ordered came with no sauce and just a single, small, broken piece. Very disappointing. I'd recommend perhaps picking up from here rather than delivery.

Wow the food was hot,plenty of it ,the curry was amazing plenty of meat,starters were really good and hot papadoms and amazing dips. Chris.

Always used Shapla for 15 years plus but was very disappointed tonight food was cold oily chips were really under done delivery tuck over an hour and half! Always used here cause was always so fresh and got free popadoms but they’ve stopped them now so will be trying somewhere else

The food was spot on, delicious flavours and generous portions. It arrived later than expected , but a small price to pay for an excellent meal.

Food came 1 hour 50 after ordering, contacted the restaurant they said it’s on its way 40 mins later it arrives cold

Had to ring up takeaway twice to chase my order. Delivery slot was 8:15 to 8:35. Food arrived 21:15. Food was cold when it arrived. Salad looked well past its best. The kebab box contained hardly any chicken (lots of donnor - the cheaper meat). It was bland and not very tasty. Driver didn't apologise about late food. Wont order from there again.

I ordered chicken Biryani, had worst biryani in my life. It was not biryani but pilau rice with chicken pieces in it and it was so tasteless that I am not going to eat biryani from this place ever again . Please avoid biryani from this place, you will regret

Delicious food. Well packed. Great service

Excellent quality, hot, fresh and very generous portion size.

I got a mixed kebab in naan bread and it was lovely. The Mrs got a curry sauce with rice which was lovely and my daughter got chicken nuggets and chips which she enjoyed so all in all good food. Delivery was a little late but it was New Year’s Day

Placed an order early New Year’s Eve to be delivered that night. Arrived on time. Food was beautiful as usual. Highly recommended 😀

Missed half of my order out not good service food was ok waited over 2 Hours for delivery

The food has not arrived. No food has been delivered

Wanted a good curry and got exactly that.

I asked for extra curry sauce not all over it 😈

Hot, delicious and on time, yum yum.

Delicious! Will definitely be returning

Missed a curry off! Even though I paid for it

Brilliant. Can't fault this place. The curries are probably the best in Preston.

Wouldn’t say it’s the worst but definitely wouldn’t be returning! Pictures make it look a lot better than it is!

order stated it was delivered but hadn't arrived. telling ne "enjoy your food" I would if it arrived I might have enjoyed it. sent message see where order is. just had a message to advise restaurant needed to update delivery time. excellent service

Over an hour late and cold ,absolutely disappointed

Arrived 30-45min after predicted time. Then marked as delivered 30 mins before it was. When I phoned I was told they were busy and it was still on route and call ended. It arrived, and was less than luke warm. I know things get busy. And if it arrived late I would be understanding. But marking it as arrived is cheeky. And I don’t care how late the food is, but when it arrives cold I’m very annoyed. It’s a Tuesday not a Friday night.

My partner and I have ordered from here once before enjoyed it this is why we choose it again,

Food is perfect, spot on, everything I ordered. Delivery was late but food was still hot and spot on. Definitely ordering again

Fabulous kebab delivered a littylate

Food was barely warm. Took a loooong time for delivery. Tasteless and bland. May as well of made a packet of microwave rice. Meat was tough as boots. Won’t be ordering again

not happy delivered late and driver speek not nice so disappointed me

Really good food. Think it's my favourite curry house. Haven't got any complaints.

True Bangla taste, rich flavour

Over 1 hour late and lukewarm. Had to call restaurant twice. Very disappointed.

Great tasting food always fresh and delicious 😋

piping hot, great value meal for one, Easily feeds 2 people

Delivery 20:05-30:25. Not arrived till after 21:00. I start my night shift at 21:00

Good cold and mushroom bhaji was awful. Had it Sunday and decided to re order and it was awful

Absolutely spot on. Food was hot and delicious

2 hours late and everything was stone cold. Had to microwave which ruined it. AVOID AT ALL COSTS