Shakeaway in Milton Keynes

Went this morning for breakfast. Literally got our food straight away, you might think this is good, but how long had it been siting there? It was barely warm, so the hot store is obviously not doing it’s job. Food would be better served on a hot plate too. I’d nearly finished my breakfast before my toast arrived. I like to eat it with my my breakfast. If I’d waited though my food would have been stone cold. I did let Morrisons staff know the food was not hot enough. Let’s hope they can improve this.

I couldn't believe how tiny the cup of coffee was. Went to nearby Bella Italia a couple of hours later where the coffee was considerably larger for a lower price. Won't be going to M & S for coffee again.

Visited with my grandchildren staff unwelcoming and very rude First time trying this cafe and definitely won’t return the staff need some customer care training

When Debenhams changed the style of it's cafe offering, they seemed to have really taken it up market. Standards, particularly those of the staff, had rocketed and although I reckon a lot of folks wouldn't have liked the improvements (old habits die hard), I and many others did.Unfortunately the honeymoon period has clearly passed and this visit was less that satisfactory.Tables littered when we arrived, checkout system slow and food no longer quite as classy as it previously has been.Ordering soup and a jacket potato, we took our seats and waited on it's arrival. After about 10 minutes, the buzzer flashed (they use an electronic table ID system) and we waited expectently for the food to arrive. Nothing! Thinking that perhaps they had changed the system and we should go back to collect it, I headed to the till point. Could see both items sitting under the heat lights but was advised that it would be brought over.Returning, we seemed to wait for ages before the Baked Potato arrived. Putting it down, the waitress advised me that my wife's soup would be following. I was about halfway through my meal as she passed us with two more baked potatoes for another table. Almost finished my meal, the soup finally arrived - along with appologies for the delay.The baked potato was packed with filling but frankly, was mildly warm rather than hot whereas my wife did say her soup was very hot (maybe it was thanks to the time under the heat lights). The salad accompanying it was poor and really only represented compliance with a menu description, certainly not adding to the value of the meal.A real disappointment which left me feeling that Debenhams have allowed their cafe to begin to sink to the depths of the old one which would be a real shame.

1600 hrs 8th Nov 24. The staff were excellent when my wife fell and hurt her knee. They were very concerned and gave us very caring service. Two young members of staff deserve praise.