Shake Shack in Crawley

Great idea, poorly executed. Inexperienced and disorganised staff. The ordering was seamless and the server very friendly and helpful. That was the only redeeming element of the experience. Waited 15 minutes for a shake to be made. Burger sat there for 10 minutes. When prompted, the server laughed and said the machine was playing up. It wasn’t. User error. Huge queues of people waiting for food that was ready. Replacing the current manager with extra napkins might improve the customer experience. Don’t bother.

AVOID, went yesterday around 15:00, got 2 smoke shake shacks and 1 fries take away, got charged 38£. Quite poor quality I am a 3 time monthly customer via deliveroo and pretty much know the quality, extremely over burn burger full of oil, upset for the rip off and poor quality but the worse was yet to come. 4/5 hours later we started to have some headache, my partner was fine until 12h later aprox was vomiting the burger and spent all day today with fever, I was more lucky only got a toilet throne due to the diarrhea that burger cause me. I guess as the brand expands the product quality reduces really not the same as a few years and you definitely lost a customer.

Truly appalling. £32 for one burger one fries and two shakes. Felt completely scammed. Burger - tiny, around the size of the smallest McDonald’s burger , soggy overall with dry overcooked meat. Worse than the 99p McDonald’s burger. Fries - asked for cheesy chips, came though with some strange plastic tasting yellow fake cheese which kids both tried and refused to eat despite being very hungry. Shakes - complete scam, lump of ice cream with a straw but tiny thin straw so none of us could drink the shake as it was a lump not a drink - shake should come with a knife/fork/spoon , it’s more like a pudding so with just a straw none of us could actually get the solid ice cream lump into our mouths. I really hope these scammers go out of business which is what they deserve. Ambience - there isn’t any, it feels just like any overcrowded McDonald’s.

The unfriendly staff seemed too preoccupied to concern themselves with customer service. My single burger order was clearly a challenge to prepare, as people behind me in the queue, with bigger orders, were served first. When my burger eventually arrived it was tiny! £8.80 and it barely filled a hole in my tooth. Not to mention that there wasn’t much flavour to it. The most underwhelming burger experience I have ever had. I use this airport regularly but won’t be back here for food!

It was like eating cardboard! Fries cold Burger order wrong Bacon hard No seasoning Next time ..... there won't be a next time!

I had a very friendly manager serving us today - Ranu. Burgers and shakes hit the spot with my boys and I had a glass of wine to start the holiday in the right way!

A complete waste of money, bordering a rip-off! 36 pounds for 2 small and bland burgers, dry tasteless fries and a pint of urine-looking lager which also tasted like it! This is a huge traveler tourist trap and money-making machine. Will not be going to Shock-sh*t again!

We were prepared for the fact we would be paying over the odds as it is at Gatwick, but the minimum requirement then is that the food is okay. I know, it's a fast food place, what did I expect? My rating is not comparing Shake Shack to ordinary restaurants, but to my fast food experiences. £35 got us two burgers, one chips and one drink. After the inevitable 20 minute wait (fast food ???) we received two tepid burgers that were small, squashed and tasteless. The chips were overcooked and sparse considering the price. None of it looked the photos. We felt ripped off. I will never eat via Shake Shack again and share my experience as a warning to others. If you think I am someone that is prone to complaining about restaurants, please see my others reviews which will show I am generally very happy with what I get.

First visit to a Shake Shack and will be my last. Very small burger and tasteless. Long wait for so called fresh burger, how come it wasn’t hot when I got it. Plenty of better places to eat in the Terminal. AVOID

Queue was very long for the nearby Sonoma outlet so thought we would try this chain. Won’t be bothering again. Filled a gap, but nothing more. Stodgy egg and cheese breakfast bap with fries. Coffee average.

I am shocked the size of the burgers here. I been to many in London and the ones they serve at Gatwick are children size compared. For £9 burger I would expect a lot more

Never seen a Shake Shack in the UK before….I have to admit, despite the queue to be served, it was one of the tastiest burgers I’ve ever eaten