Papa John's in Crawley

Took nearly two hours to deliver tepid food and lied on the phone and the app. Dreadful.

Delivery was an hour late and outsourced to uber, when I called the store they made assurances about a voucher or refund and then have not answered the phone.

Very bad, Awful experience and service from the Crawley Gossops Green branch. We will never visit again. Staff seem to be trained not to care. No accountability even when they have made clear and obvious mistakes. Avoid at all cost!!!

I went to collect my order and I arrived at the shop. I was only customer in shop. The staff member was in front of me and saw and ignored me. Did not even acknowledge me being there. She kept doing what she was doing talking to her staff having a laugh.....for 5 minutes.... until her colleague then acknowledged me and said are you collecting.i said yes. She came over but again not in any hurry talking to her colleague. Eventually came over and gave me the pizza.no apologies. No please or thank you.Disgusting behavior.

Service is really bad staff kept hanging the phone up when i called ordered x1 pizza at 9 and 12.00 still nothing absolute joke wouldnt recommend if you want a pizza same day

They do not even deserve a star! Our delivery arrived late, and the seal was open. The delivery was refused for obvious reasons, and when we requested a refund, we were told that we cannot refuse delivery. Furthermore, we were threatened with comments like, ‘we have your name and address, and we know where you live’… so much for GDPR and data protection! Not to mention the appalling customer service!

Worst experience Very bad service Not proper answer on call

The staff behavior is very rude they not behaving nice way even they not talk properly it's totally ridiculous.

Sent me the wrong ice cream, I asked for dairy free. Now I have ice cream which I just have to throw away

Ordered online, an hour went by and hadn’t been delivered, rang the shop and they said house is to far come get it yourself. We have ordered to our house many of times. Staff very rude

My order went missing after over an hour I called to check was told an Uber driver had picked up the delivery I didn't order via Uber I placed the order on the website I was told it will be sent out again ! Forward 20 minutes a man arrived at my door asking me lots of questions about said pizza like I was not telling the truth about said missing pizza told me they had called me a few times which they didn’t I had my phone right by me the whole time! He then rudely asked me to call the store when they answered the phone the man at my door said that is the manager speak I couldn’t believe this service some Random man at my door being so rude then said manager on the phone also rude! Pizza finally arrived I like papa johns but I’m afraid after this service I won’t order again! No delivery company should send a random man knocking on doors in the dark to ask questions over a £15 pizza!!!

Requested all the meats. Firstly I think it had no tomato base. Plus all the meats. Think it had virtually no meat.

amazing so fresh and yummy 100% would be ordering again

Photo says it all really. Had to argue that this was unacceptable. Don’t even bother.

The staff are very rude and the quality of the food wasn't great.

We ordered a double pepperoni pizza when it came it was only a plain cheese pizza so we looked online and it makes you pay extra for the pepperoni and cheese on top of it so they are lying when they say it’s a double pepperoni pizza you are just getting a plain cheese pizza don’t order from here unless you want to be charged more for the toppings you was promised it’s all a big lie and quite frankly i now see why people do not order from here anymore 0/10 do not recommended and unless you want to be really ill afterwards do not order i am not happy!!!

Lost a customer because you don't accept cash. Cash is king my friend. The chippy next door took my cash gladly and their portions were huge. ✌️

Uncooked pizza & chicken. Tried calling for over an hour and a half after the left me on hold. I go to the store and the they’ve taken both phones off the hook. Woeful

Ordered my pizza at 2120. It is now 2300 and it has not arrived. I have tried phoning them but no answer and then cuts out. Terrible service. Happy to take your money but not provide what I have paid for. Dominoes from now on I think.

Absolutely awful experience avoid at all costs! Placed online order at 9.17pm which was accepted payment taken after over 2 hours still no pizza checked tracking stated checking and cutting for over an hour tried calling but no one answered the phone. Cold and awful pizza and sides arrived at 11.50 not even edible disgusting not doing PJ’s reputation any good whatsoever ever. I will not use again. An awful experience to what should be a vey simple task.

How can they get my order wrong when I pacifically ordered half-and-half which was a meat pizza and a cheese pizza, but instead I got a whole cheese pizza. This is ridiculous and I’m not ordering here ever again. 👎👎👎👎👎👎👎

Ordered 2 pizza and 2 cookies. Waited over 2 and a quarter hours only to be left short one of the 4 items, and the cookies were burnt. Nobody answers the phone, so I put this review so others can avoid this place. Buying from PJ for years but not again.

Ordered two vegan and non dairy ben and Jerry. We received the order pizza were good. Then we went to eat the ice cream and found out it was the milk version, not the vegan ice cream. We rang up ànd complained about it they basically lied saying the had no vegan ice so they sent milk type. We ask for refund on the ice cream, that's when suddenly the manager realised it was a mistake and sent out a non fairy ice cream. We place the the dairy ice in the bin as we don't eat dairy. The delivery driver drop the non dairy ice cream then requested the dairy ice cream out of the bin. I assume this is for re sale.

Can't comment on the food as it never turned up!! Apparently, there's a drivers strike, so why take delivery orders? Quick to take your money, rubbish customer service, lied that it was out for delivery after about an hour and a half in the checking bit. Then showed as being delivered after 2hrs from ordering, definitely not to us! Don't waste your money with them!!!!

But one get one free. Nope. Add the deal 100 times and it still d doesn't apply at the basket. Went to tesco in the end. Waste of bloody time.

Food took 2 hours to be delivered which is extremely poor. In fact everytime I order from Just Eat the food is extremely late or something is wrong. Just puts me off ordering from Just Eat in future.

Food is rotten now the ownership has changed, never again will I be going to my local. Should be closed down hygiene in there is disgusting.

That was awesome I love papa johns Food was taste and nice Management is impressive

A great customer, with great staff members, ever since I’ve been ordering from there’s it’s always been perfect, with good management as well as the taste of the pizza topping including evrything.

Problem having order understood but pizza was lovely in the end.

Easy to order .. super fast delivery.

Excellent service, Great staff, I ll be regular customer

Ordered a pizza, obviously. The toppings and cheese both tasted cheap and I had to take them all off. Pizza was also undercooked. I won't be coming back any time soon.

The pizza is not good. Don't eat it.

Disgusting company. Waited 2 hours for a Pizza which I had to chase up. Said on phone it would be stone cold. They promised it would not be it turned up stone cold. They refused to take Pizza back. Said I would be refunded and I never was. Complained to head office and they said I would not be refunded. Lying joke of a company I would recommend everyone to avoid this cheating lying company. I would encourage for people to order their pizzas from the competition who don’t lie and steal from their customers and break promises when mistakes are made.

I am one of the regular customers of Papa John's and on my order today I was delivered my usual order of 1 chicken fajita papadias and 1 Philly mushroom papadias along with some dips. To my surprise, my Philly mushroom papadias were incorrectly packed at the store and I had Philly cheesesteak papadias in the box of Philly mushrooms which I took a few bites of before realising this. I do not consume beef as it goes against my religion of being a Hindu. On calling the store at Crawley Gossop Parade I was first told that my order was a Philly cheesesteak before I had to correct them to mention that my order was correct and I didn't order a Philly cheesesteak. This was followed by the store then saying they tried to contact me which I didn't pick up. This was also incorrect because the delivery driver mentioned that the call from the store was to mention that they didn't have the dips I ordered and hence they gave me other dips instead. Again I had to ensure that the store was not trying to cover this up and make it seem like I was at fault for not picking up the call. After understanding that it was a mistake by the store and trying to push the blame on me which I had to correct, the store apologized and I had to insist they send the correct order ASAP. I have emailed to complain as this is unacceptable.

Ordered food. Said it was delivered but never showed up. I left instructions to exactly where it was and to get in contact with me so i could go outside and collect it

Ordered delivery at 8pm. Tracking system has said the food was 'being cut up' and 'quality checked' for almost 2 hours now - still no sign. Store closes at 10pm. Store keeps hanging up on us when we try to call. Even if the food does arrive - just poor form on so many levels tonight. Feel sorry for the delivery drivers who are probably taking the flack...

It come very late and it’s stone cold not impressed spent £60 and come cold

Double pepperoni... so you actually get some.... double should mean a lot.. oh and we can do it luke warm and squashed in the box.... papajohns make it so hard to complain... just order elsewhere

Asked for no barbecue sauce as I don’t like it yet still got barbecue sauce. Can’t eat it now.

Didn’t appreciate being told how and where I should spend my money. I just ordered off the first place that came up. No way to speak to a paying customer.

The app says it was delivered and it wast

Just placed an order for delivery, paid for it and have been called to be told that they have no drivers and cannot deliver the food and i have no choice but to collect it which im unable to do. that was the only £20 we had for a takeaway and we now wont see the money for a week. How does a franchise like papa johns have no drivers, all whilst your website is still more than happy to essentially steal our money whilst unable to provide the service. Absolutely diabolical service, this will be taken further.

Pre ordered for a Friday night delivery and they delivered 2 and a half hours early. When I called they said they had an IT problem. When I asked for a replacement they changed their story and blamed me. Refused to provide fresh pizzas for my guests and hung up on me. Disgusting customer service.

Food was cooked 15 minutes after ordering then took another hour to be delivered ( stuck on checking and cutting) ordered direct through thier website I called she said the food is still nice and warm its arrived stone cold and needing to be microwaved not what I wanted spending £25 and waiting 75mins

Got told order was ready at 18:18, went to go collect and had to wait a further 40 minutes to actually receive the food when it was sat ready the whole time. Told them I ordered through just eat multiple times and told them my name multiple times but they were convinced it was at a different store.

Hawaiian Pizza with chillies?! Are you serious? First and last time.

Ordered a small pizza as a treat for the kids. Ordered online, using one of their offered, reasonable price for the size of the pizza. Food was cooked quickly and was hot when collected. Pizza was tasty, with good amount of toppings, however there was a lot of salt overall in the pizza, so definitely not going to be a regular thing.

Ordered through deliveroo and pizza was picked up but never arrived. Contacted papa johns and he made me a fresh pizza free of charge which I collected. Thank you so much excellent service

Excellent service and great food

Always missing the sauces! Disappointing!

Awful. Restaurant were rude. Driver was rude. Order missing many items. Appalling

The worst experience I have ever had. The pizza was wrong, the delivery time was 2 hours and noone even answers the phone in the store to give any updates. The upper management need to seriously get their acts together and sort this branch out. Absolute shambles

Friendly & great tasting pizza 5*

Awful experience... after using this store for years, customer service is so poor I have escalated it to their head office. I suggest anyone having issues with this branch to do the same. Quick to rush you off the phone, interrupted during explanations, misunderstood me due to lack of patience in a conversation. Dietary requirements are not taken seriously at all and when challenged, instead of resolving in a civilised way, they say they will block you from ever ordering again?! Please note there are a lot of pizza takeaway options in Crawley, you are damaging the Papa John's brand with your poor customer care. Other pizza businesses locally are going that extra mile, communicating nicely and leaving you way behind. No longer can you rely on the sign above your door and pizza boxes to represent you... YOU represent THEM.

When I order Papa John's via Uber, sometimes missing items and sometimes the order have mistakes. I've already given up eating papa johns in Crawley. And I found out yesterday they are cash less, how ridiculous

I've always ordered for delivery from Papa John's so today was the first time I ordered for collection. I was on the way back home. I found it suspicious when my order was done 8 minutes after I ordered it. When I went to the place they told me it would take 10 minutes or more. Apparently, they said on the app my order was done when they hadn't even began making it. 20 minutes later me and my Dad (who came up after I texted him about it) were still waiting. My Dad asked them "so do you just mark it down as to collect when it isn't?" He said "Yeah". I'll probably order from another place next time I want to get a celebratory pizza.

I don't understand how they can forget the BBQ for the BBQ chicken classic every....single....time

received a cold pizza, I rang the shop to complain and ask them to deliver me a hot pizza, I was offered a free pizza next time. Pretty confident talk from a company that delivered me a cold pizza!! Again I asked for a hot pizza as I had paid £22, was hungry and didnt fancy eating a cold pizza!, I was advised that they didn't have enough delivery drivers so this was not possible!! I was forced to accept a refund which a week later still hasn't arrived.. what made it worse is that I had friends over that night and had to fork out again to buy a dominoes!!?? Which was hot...have rang three times now to ask about a refund and still have got no further - terrible experience.

received a cold pizza, I rang the shop to complain and ask them to deliver me a hot pizza, I was offered a free pizza next time. Pretty confident talk from a company that delivered me a cold pizza!! Again I asked for a hot pizza as I had paid £22, was hungry and didnt fancy eating a cold pizza!, I was advised that they didn't have enough delivery drivers so this was not possible!! I was forced to accept a refund which a week later still hasn't arrived.. what made it worse is that I had friends over that night and had to fork out again to buy a dominoes!!?? Which was hot...have rang three times now to ask about a refund and still have got no further - terrible experience.

Always get a good deal and the pizza's are tasty.

Very rude staff, refuse to follow their own policy, take money and do not deliver products, have to go through head office. DO NOT ORDER FROM HERE. Save yourself the stress go to another place.

Gossops Parade Crawley, WORST Papa Johns around !! Absolutely terrible pizza, under cooked, everything was cold and tasteless, just an all round disappointment. Filthy store and rude staff !! AVOID !!

Bland,cold and not worth the money. I normally like Papa John's but this branch has changed my mind. I won't be getting Papa John's again after this, 10mins and my order was already made and when I got to the car felt cold. 10 mins home and everything was cold and tasteless.

Poisoned me! I ordered a gluten free pizza base and I was sent a wheat based one, so it made me very ill.

I have regularly ordered from this Papa Johns for the past several years and they have always been reliable and the pizza has been great. Tonight however, Valentine's day, I placed an order at 18:30. I proceeded to hear nothing at all for 2.5 hours and at 21:00 I get a text saying my pizza is on the way. The driver on the little map drove straight past my house and delivered it to someone else. I then got a text saying my pizza has been delivered. So they took my £20 and delivered my pizza to someone else and took their time doing it at that. You may be thinking 'why didn't you just call them?'. Well, I rang about 10 times over the 2.5 hours and each time it either rang out for a minute and then ended the call, or it went straight to 'line busy'. Papa Johns are never getting a penny from me ever again. I read from the other reviews that a new manager took over a few months ago and this might explain the downturn in quality.

Had to call up as no dips and as i have had this happen to often now fed up with them getting 3 or 4 pound off me each time for nothing.... The lady i spoke to was rude with attitude... Said i can have a refund once head office had be contacted about it.... So i asked for a email confirmation that this was going to happen... Then was told i will get the driver to drop them to you and put the phone down on me...... So... 40min later still waiting......

Love the food, but details matter: the pizza slices are astronomically different in size 🥴

Ordered pick up of papa john's pizza, thin crust. It was like eating cardboard with cheese, meat and vegetables on top. Most disgusting pizza I have ever had. So disappointing, no taste and just awful! Don't waste your money, go somewhere else!

Rude staff and disgustingly filthy shop ! The food is appalling! Not sure what’s happened as it was always relatively ok before but some significant has changed! I just wouldn’t eat from here again! Certainly wouldn’t feed it to my children!

I Always get XXL and pay for triple cheese, but I never get it quite right but I get fairly a bit more cheese and I was ok with it! BUT today I barely got a single cheese! What I paid for triple!! And when I called to complain, they say “we’re sorry but that’s the new standards” whhhhhat standers!!?? To miss selling me and the ale my money but not giving me what I paid for???!! And in the end, they said “remind me next time and I’ll make sure you’ll get a triple cheese” I was not happy at all, I used to live this pizza but now it’s not even worth it.

I have been ringing since 4 30 pm today now 5 17 pm 5th 2023 it's a joke says your open but noone picking up phones and when u get cut off try to ring back to say line busy in about ten mins time will lost a customer

If I could give 0 stars then I would. I received the wrong order - meat when I ordered veg. Called them - they were rude on the phone and blamed me for the order. Went to store personally to deliver the food back. Rude customer service, rude manager, poor hygiene, no empathy, no apology, immature teenagers left to handle the store. The most horrible experience I have had.

Horrible place took my order and it never arrived still waiting to recover my money back .Will never order from them again.

This place is awfull believe the reviews. Sent me and my family burnt pizza. Spent over a hour trying to get hold of them I finally did and when I requested to speak to the manger he hung up on me and would not answer the phone again next day still no answer so I went to the store to be verbally abused and told head office has my money . I brought them the full pizza back still did not want to help. This pace has the worst staff I have very seen please believe the reviews and AVOID !!

Staff are rude and aggressive. Pizza was delivered inedible and could not get through in the phone for nearly and hour. When finally got through was told we were wrong and the pizza was supposed to be burnt at the bottom. Took the pizza to the store in the end to try and resolve the issue and was met with verbal abuse and the offer of a fight!

Worst customer experience, the pizzas were over an hour late and cold. The staff were rude and the manager was very unhelpful. The tracking online system said it had been delivered but it never was - then the delivery driver delivered them nearly an hour later. I will be disputing the payment with my bank as I do not trust them to refund me. Don't bother ordering from them - save yourself the hassle and go to Pizza Hut or Domino's.

I will always be a regular customer of this restaurant.. The food here is exceptional accompanied by amazing staff and good atmosphere, there's really nothing more you can ask for! Papa Johns - Thank you!

Never received my order! No answer on the phone despite ringing over 10 times. Will pursue a charge back through my bank

1.5 hr wait for delivery and cold pizza

If I could give Papa John’s in Crawley a rating less than zero then I most certainly would. First of all, they have no idea what customer service even is. The manager shouted at me as if I were a member of staff - and even then I would be handing in my resignation on the spot. Once I was actually given the correct order (took a couple of attempts), the quality of the food was what I could only describe as poor. There was hardly any sauce on my pizza and I also found some bits of onion and mushrooms which were not toppings that I asked for and so I had to pick them out. I also couldn’t help but notice the shocking lack of hygiene within the store. The surfaces were visibly unclean and one member of staff was openly coughing in the direction and vicinity of customers’ food. I certainly won’t be returning and will be taking my business elsewhere next time.

Pizza was great, not sure on the garlic sauce you get, it's more like a garlic cream. Just not to my taste. Can't fault anything else though

Absolutely awful customer services. Requested to speak to the manager and they wouldn't even come to the phone and then hung up on me after my pizza arrived stone cold half hour later than expected and all squashed on the side of the box

Waited 2 hours for a cold pizza to arrive. Then no one would answer the phone to hear our complaint. Awful, outrageous service today.

They are un cooked pizza an I am try to calling again again an that guy was so rud my little girls are not happy an he said we can't break our fake policy an he cut down my phone very disappointed ☹️☹️😟😟😟 in my life I am never ordered pizza again that guys was so rud an I am try to call again an again an he didn't pickup my phone very very very poor service an I am talling all my friends an family naver ordered pizza from pappa jons an yah traning your poor staff an poor service

Bought to pizza from this shop and it was the worst pizza ever. My 5 years old son can make better pizza. Call the shop and the man in the shop was rode. Basically don’t waste your money and time on this shop.

Worst experience ever at this papa john’s pizza.I ordered two vegan pizzas through the mobile app last Friday evening and went to the store after 30 mins from ordering to collect them. They didn’t prepare my order until I reach there. When I asked the counter the guy from the counter didn’t recognize my order at all. After showing my order number on my phone, he printed the slips from the till & started preparing the order. I end up waiting at the store for 40 mins to get the pizzas. That’s not the best part. When I reached home, we realized that we received the wrong pizzas (non-vegan, pork & meat pizza) then I tried to call the store but it kept saying busy (we dialed 53 times). I end up driving back to the store to change the pizza. When I reached the store, I noticed a couple of customers already complaining about the wrong pizzas delivered, and the store phones are kept down to avoid phone calls. I took pictures of them (see attached). One of the staff (a Muslim short lady) started to argue with me for taking pictures of the counter/phones. Then the store manager told her in loud voice not to argue with me and send her back (also he purposely avoided me). And he kept me waiting for another 10 mins until a delivery driver approached me, asked ‘what’s wrong with the order’. After understanding the issue, he asked the ladies in the back to redo my order. I end up waiting for another 30 mins for the pizzas. Even this time they didn't prepare the order correctly but thankfully It was vegan pizza. So, I decided to take it and no one bothered to apologize or explain why they keep the phones down. Also, I've noticed no food safety measures are being followed. We waited more than 2.5 hours for the pizzas and drove back & forth to the store which cannot be acceptable. I or anyone that I know of will not order from this papa john’s store AGAIN. Horrible experience ever in my life.

Had many pizzas from Papa Johns in the past but something has changed, when I ordered it said 25mins delivery then turned up after 2 HRS ! and then was awful, fell apart and nothing like the past, that is the last time I will buy from Papa Johns 😡☹️

Tie is absolutely rediculous me and my two friends came in for our break and some other man in there told us he had just watched him drop our cookie dough on the floor and pick it up and put it back in the oven. In my opinion I think that’s a joke

Disgusting service. They do not answer the phone. Food was cold and the man serving in store as I had to drive down there to actually find out where my food was, so so disgustingly rude. Would not order again!

0 Stars! Terrible service. Ordered food came in time however 1 item was missing. Called the store to tell them and was asked am i sure!? Yes very sure, then the guy said he'd send it out. 1 hour later nothing so called again and he said he wont send out because they were busy! Wouldnt refund was down right rude! Do not use this place EVER! Run by a bunch of idiots who clearly DO NOT care about their customers!

Totally bad experience, don't answer the calls even answer just hang up went in there asked what deal litterly should just asked a blank canvas, was like ok then just give me xl meat feast no bacon xtra cheese, then nothing so rude Asian guy in there wanting to fall asleep like all the staff no one wearing any type of uniform joke to represent a company total disregard

Very disappointed with them lately ,I always use to order with our pizza some chocolate scrolls .... they use to be very nice with actual chocolate inside but now it's only pizza dough with some sirop on top 👎👎👎

I am very disappointed I am vegetarian so I order veg Philly mushroom papadia and pizza but they sent us meat Philly mushroom and I don’t know it was meat I all ready start eat and my husband was eating as well and he says it’s something wrong I think inside meat and I was angry I am pure vegetarian and I it meat it was my birthday today so we ordered pizza and papadia it was both veg so we ordered and it happened we call them and they say just sorry okay we will sent you veg papadia but I am not happy with your service plz if anyone ordered veg one please my request before you eat check first it’s veg or meat then eat because I had very bad experience never order again they ruined my birthday

Love everything on the menu Bryce gave me Great customer service always so friendly

Really good pizza good size this medium almost as big as pizza hut large. Toppings are right to edge fully recommend

Its good, a little on the expensive side, but they always have deals on.

love the taste of papa johns pizzas. the managers attitude is pretty bad. don’t dare complain. pizzas are never cut properly. now they’ve introduced a delivery charge which i’ve never come across with a pizza company. will more than likely be the last time we order from papa johns.

Thank you Papa John's! We always order Papa Johns when we fancy pizza as it never disappoints but tonight's was exceptional.usually I can stop at half and eat the left overs for lunch but tonight I couldn't stop myself from stuffing the whole pizza in one sitting. The base was super crispy and the veggies lovely and fresh. My husband loved the veggie sausage and peperoni, full of flavour and of course the famous garlic dip. Thanks for doing so many veggie and vegan options. Fab service from your new guy on the phone too and speedy delivery. Thanks x