Shahanaz in Waverley

TAKEAWAY Hard, dry onion bhaji. Poppadoms tasted as if they were cooked in old oil. Overly sweet massala. Dhal overcooked. Bombay potatoes bland. Chicken cooked well tho’!

The whole experience was grim right from start to finish. The first course was the smallest portion I think I've ever seen, and the main course was just sickly and sweet and was actually unpleasant. When I brought this to their attention, they were dismissive and disinterested. All they seemed to care about was the bill being paid in full. When I raised my concerns and said how unhappy I was, and asked for a tiny bit off the bill to reflect these, it just fell on deaf ears. So much for customer satisfaction and listening to and acting upon their concerns. All-in-all, never to be repeated and a place to avoid like the plague.

The biggest disappointment you could have in an Indian restaurant. Disgusting amounts of sugar added to sauces - it would put the unhealthiest cake to shame... All we could taste was overwhelming, plain, sticky sweet - they kept insisting it's how it should all be, I should have ordered something else and so on. Tikka Masala was marked medium on the menu, but no spiciness came through the sugar at all. The Butter Chicken, a mild dish was also basically just sugar for my friend, and he normally has a real sweet tooth. The garlic nan didn't have much garlic on, even tough I asked for extra garlic specifically; can't say the dough was nice, either. The onion bhaji starter was tiny, 3 small, flat pieces. The only edible part was the egg rice. As they knew about our complaints all along, we asked for a little off the bill at the end, but they flatly refused, mumbling something like we should have asked sooner. About £50 wasted! We usually have lovely AND nutritious meals out for between £30-40.

Great food really well made with much attention to detail and a lovely restaurant with beautiful seating arrangement.

Found this place by chance as we were staying in Haslemere. Although we arrived as they were wanting to close up we had a lovely meal with great service. Staff were brilliant and couldn’t do enough for us. Highly recommended.

The restaurant was very welcoming (without a reservation), the staff were very attentive and the food was absolutely amazing. The portions were large and all came to the table piping hot. The plates for us to serve our food on were also bought to the table hot. Highly recommend!

Bit of luck finding this restaurant. Was not our first choice due to the bank holiday closures. Food was some of the best Indian cuisine I have had, and reasonably priced. The staff were great, and Kingfisher was on draught. I would highly recommend, and next time i am in this part of the country, I will definitely come here again.

On holiday in the area so tried this restaurant as it delivered to us. All food was really delicious, very flavorful and hot. Lost points as the chicken was a bit dry but apart from that it was all really tasty. Would have again if I'm ever in the area

Absolutely lush curry night with the lads amazing food and staff would DEFFINETLY reccomend a sizzler. Can't complain about a thing would 100% go again

Lovely clean, well decorated restaurant. Service was great. Really friendly. The thali is definitely the best way to try several curries. But for me the mushroom paneer and the nan bread was the best. Yummy. If we lived closer we would return.

Ordered my meal over the phone earlier today for collection at 6pm, it’s the first time I’ve ordered from here so was hoping it would be good. Food did not disappoint, the chicken tikka masala was lovely and the sides too, Would definitely recommend.

ordered takeaway.told 1hr delivery.21/2 hrs later still waiting.phoned 3 times wile waiting.1st time lied to and told has been dispatched.2nd time asked for manager who told us she would contact driver and call us back.still waiting for return call 14hrs later.3rd call assured that food would be piping hot,NOT HOT!eventually food arrived.NOT IMPRESSED.will shop elsewhwere in future

After a couple of years away we made the right decision last night to order a take away. The curries were delicious, hot and delivered on time. We will definitely not leave it so long next time!

I used to get takeaway from this restaurant regularly and it was great but the quality has gone downhill. The chicken has a watery processed texture to it and the last time I ordered here it wasn’t great, the meat was horrible, I didn’t even finish it and I normally never leave a morsel on my plate. I was ill afterwards too.

Was very disappointed with the service, it took them 20 minutes to take my order and another 20 until food was in the table. There were no one around checking if we needed more of anything, however the food was very yummy once’s it had arrived

Whilst spending a few days in Haslemere, my wife and I fancied a curry and chose Shahanaz. So glad we ignored the negative reviews of this restaurant. The service was excellent and the food superb. We live in Brighton and go,out for a curry a lot. There is so much competition in Brighton that Indian restaurants have to be good or they don’t survive. Our meal at Shahanaz was on a par with some of the better Indian restaurants in Brighton and overall, was better value for money.

Arrived at 2000 to find the place empty. Ordered our favourite dishes. Food arrived and was tastless, tasted like cheap budget reheated gloop Such a disappointment Also owners were sat at a table eating food whilst the owner came out from reheating the food wearing...

Ordered a take a way for the 1st time from here on Monday 1st November, the cost came to £42 with nearly £5 for a portion of chips?? The main problem was that I ordered specifically chicken tikka madras highlighting that I wanted the chicken...

The restaurant was quite but phone orders where very busy, the staff were friendly, food was fantastic, would highly recommend,

We had a fantastic dine in meal with excellent service and fantastic food. We took our 2 year old and she absolutely loved it! She has a milk allergy so great to see the nut and dairy allergens on the menu 👍 A superb dining...

This was a takeaway order for collection, but we have collected and had home deliveries on a number of occasions over the last 18 months, and have been very happy with it

Superb home-delivery takeaway meal for 3 people:- Chicken Shaslik, Chicken Pasanda & Lamb Tikka Massala plus a selection of sides, rice & naan bread. All cooked to perfection and generously sized portions too! We have found Shahanaz to be consistently excellent over the last 25+...

A good quality of service and of food . The proprietor family provide a welcoming atmosphere and prompt attention . The range of choice and the quality of food served is very good. The meals are reasonably priced

Came to the area for a bonfire affair andk decided to round off the evening with a curry at 9.20 Although we were shown to a table soon felt unwelcome as the few other diners left. Very empty for a Saturday night. Waiter didn't listen...

I’ve kind of made this my regular curry house recently, as the restaurant is nice, the serving staff are very pleasant and for delivery they are quite quick.. also, I thought they were starting to turn a corner with the food, but then you feel...

After aggressively rude service at Vhilli night we went acrosd the road and were very well served by kindly and attentive staff. Service was quick, food tasty and the overall price much as we would expect. The place was clean and tidy. I have read...

This is a typical Indian restaurant. It's not Mumptaz in Regents Park. Parking is relatively easy. The food selection is typical curry dishes with other food options also available. Staff were Ok, some gushing, others surly.

Haslemere is blessed with plenty of restaurants and this one probably ranks as one the very worst. The quality of food is well below average yet at prices pay at distinctly better restaurants. When I was there, the restaurant suffered from a dreadful odour, it...

Tried to order a takeaway using the numbers on the menu we had at home and were asked to order by name of dish rather than number. What we weren't told, and should have been, was that there has been a significant price increase. For...

Enjoyed a great value set menu. Plenty of delicious food to choose from set menu. Very amenable to changes requested. One of the most delicious curries I have ever had. A shame the fabric tablecloths and serviettes have gone; and been replaced by a plain...

They really do need to decide if they are a take out service or a restaurant. It was busy last night. Just two servers who could not cope with the demand. Nor could the kitchen. We saw lots of meals going out the door but...

Called up and ordered a takeaway and was told 60 - 75 minutes wait and I had no issue with that, I know they are popular. Wait 90 minutes and then tried to call back to see what was happening, hung up on twice and then ‘put on hold’ which simply consisted of the phone being put down meaning I could hear every word.Heard the lady dealing with other complaints of late food and then someone admit ours hadn’t even been prepared due to the large number of collections taking place. When I asked how much longer they couldn’t tell me - blaming the driver running late.After 2 hours I cancelled the order and ended up at the kebab van.

The Shahanaz was once one of the best Indian restaurants in the area, renowned for good service and consistently a very good standard of food. Unfortunately, it is not what it once was and has not been for sometime. I last ate here 5-6 years ago and noticed then that it was not the same. Having recently moved back to the area, we’ve been a couple of times and sadly it is still average at best. I would like to have written at 4 or 5 stars, because the staff are very nice and the restaurant itself has a nice character. Having said that, the restaurant was nicer before it was changed to the current look a few years ago.

Very friendly staff who serve swiftly and efficiently. Food menu typical of many Asian restaurants with some house specials. Lacks atmosphere. Quite a big space to fill and rarely that busy.

Have lived in and around Haslemere for 40 years. I have tried all of the Indian takeaways and restaurants many times and the Shahanaz is certainly at the top of its game at the moment.

Just had a vegetarian meal here with my husband. Best curry we’ve had in months. Lovely decor and very nice staff. Highly recommended.

Best curry we have had in months. Really attentive staff, great ingredients, can’t recommend it enough.

This was a special meal to meet up with friends. The food was really good wonderful flavours and spices and good quality. BUT the table service was just too awful. Not once during the whole evening was our table visited voluntarily!!!! We felt forgotten, no we were forgotten. We will never go back again. However we may make use of the takeaway menu which should not have the frustration of bad service.........

The title says it all really. The food is all excellent, wonderful flavours and spices. The price is also very good, particularly if you dine from one of their weekday set menus. Takeaway quality is just as good, and delivery always within the quoted timeframe.

Ich hab noch nie so lecker gegessen. Absolut alles, was wir bestellt hatten, war unglaublich gut. Waren zu sechst und haben alles geteilt, inkl. Vorspeise. Die Bedienung war auch sehr nett und aufmerksam. Wir haben uns rundum gut versorgt gefühlt. Würden sofort wieder hingehen.

I like everything about this restaurant!

In my mind and taste, this is always top class.

I order takeaways frequently Shahanaz and the food is always extremely well cooked, flavourful.

Excellent food, come here often with our son and friends and always had a good experience with the food and service

We really like this place and go there often. The food is consistently good quality and very tasty. They also have some great early evening meal offers. The Lamb bhuna was really tasty, the lamb was so succulent, i also love the saag bhaji and the garlic nan. But we have tried many dishes and they have all been super. The place is very clean. It is all warm with lots of different types and sizes of tables.

This is the second time we've eaten at Shahanaz in the last few months. We've lived in Haslemere a while but were completely put off by the reviews on here. But after trying it, and having tested a few others in the area, I'd say its the best curry around. The first time we ate in the restaurant and second time we got delivery (yes delivery) and it was super. We've moved from nearing tooting so were spoilt for choice with excellent curry places near our old house, and I would say it matches every one.

Awful food that has obviously past its sell by date. Was awful on every level.

One evening we came back from london and passed by and decided to have a dinner meal there . The exoerience was great.the food was very good and the service efficient . The wine list was ok and we had a couple of glasses of like cotes du rhone and sauvignon blc and shared a rose gl.The room is big and well alcoved separated.The welcoming was very hospitable . We had a very nice time and recommend to our local friends.

A fairly big restaurant which, while pleasant, was in no way particularly distinctive in terms of layout and decor.

Visited here by chance after arriving in Haslemere to stay the night and looking for somewhere to eat....what a find, there were 4 of us all of whom have eaten many meals in Indian Restaurants all around the U.K. and we all agreed that this was, without doubt the best we've ever had.

I'm not really a fan of Indian food but this was nice. I was expecting a small portion of rice ( based on one of my previous (rare) trips to a different Indian restaurant) so I ordered egg fried rice and also coconut rice.....and got a large portion of each! The coconut rice was really nice.

We arrived in time for the early evening weekday special offer menu. This is definitely good value. With three of us sharing, we had plenty of variety both in the mains and in the side dishes. The quality and authenticity of the food was at least as good as one might expect from a typical high street Indian. The restaurant was well frequented for a weekday evening and had a pleasant atmosphere. It had been refurbished since my last visit some years ago and felt more spacious and rather more opulent than I remember. Service was friendly but the two waitresses were clearly pressed. However, although there were waits, there was nothing that detracted from an enjoyable evening. Recommended

Seriously the mixed bean stir fry is just amazing! Chilli Paneer is marvellous too and the cauliflower bhargi is just awesome. Its a lovely place with really fresh food with fantastic flavours. Just can't fault it!

Delivers locally normally with half an hour. I have also eaten in quite a few times. The staff are very friendly. I love the korma its really creamy!

not being terribly well versed in Indian food we were delighted by the helpful staff who explained and suggested dishes.Lovely meal made better by staff attitude

Having been disappointed and critical in the past (almost to the point of never returning), I've had two recent visits that showed a great improvement. I never really had a problem with the food, but have been subjected to some awful service in the past. I'm glad to say this looks like it's in the past: both the food and service have been great recently. Hope it continues.

Shahanaz has been our favourite local Indian Restaurant in Haslemere for at least the past 10 years. The staff are always super friendly and the food is flavoursome and good value for money. We've also ordered take away food from here which has always been delivered in good time.

On a diet so went for the selection of small pots of curry dishes. All well cooked very tasty with all those lovely spices and flavors bursting through. Lovely staff so will be back next time I am in town.

A good restaurant and take away, serving good quality English style Indian food. Price is moderate to high and service OK.

Ate here with a group of friends and the popadoms were the best thing.My rice, naan bread and bombay aloo were all luke warm. The mixed Shashlik was also Incredibly salty, but on the plus side, it was hot. The portion sizes were also very small. No table cloths or dish warmers on the bare tables. Also, the food was served in cold dishes, hence the fact nothing stayed warm. No hot towels after the meal.Thoroughly disappointing, this restaurant failed on so many levels.

This was a fairly typical Indian restaurant but with a few twists in the menu making just a little bit different.The service was friendly and enthusiastic and I was allowed to eat my meal at my pace.Will definitely go there again.

We've visited this restaurant a few times before and all ways had an enjoyable meal, the new decor is more in keeping with traditional Indian and looks great,

My daughter invited me to join her St. Stephens Church Ladies get together. They try and meet up once a month and do something different each month end of January was to have a curry. The early evening buffet you choose one main dish and two side dishes which was lovely but a shame they don't have a buffet that is laid out that you can choose smaller portions and have more of a selection? Also perhaps as a side dish allow people a selection of 3 different items so you can have a vegetable samosas, onion bhaji and say a piece of naan bread or pakori rather than having 3 onion bhaji as a one portion side dish? Just an idea which wouldn't cost a lot more to do but provide a netter selection for the customer? Service was quick but then other than one other table of two the restaurant only had our group of 30 on a Monday night. Have been before and had a selection buffet on that occasion last year which was very good.

We ate and had good service and good food. Friendly staff who answered questions. Strangely all our dishes were at different heats, and the rice was simply warm

Restaurante clasico en el centro de Haslemere. Tipica comida india con extensa carta y cocinero nativo.

I know this place gets some bad reviews but I've never experienced any issues. Great food, good service and nicely priced. They can struggle when they're really busy but you can say that about many places. We've lived in Haslemere nearly four years and been here more times than I can remember.

Very good! Have been going here for years! Plenty of tables and chairs. Service very good - quick and all very friendly. They do takeaways and they used to even deliver but not so sure now as our children have grown up so we go out to eat now!!!

Have been here before and the food was good but went on Friday night and it was awful. Had a chicken Shashlik which seemed to have been in the freezer for about a year as it was pretty much inedible, completely dried out with a few mushy vegetables. The plain boiled rice was very odd, like dried out couscous if I'm generous or ground up bird droppings if I'm not. The young waiter asked if everything was OK and I told him it wasn't he just nodded and went away.Will have to find a new venue.

We went with a couple of friends to eat Indian Food.For us, from the "mainland" it was more spicier then we are used to. But the food is of great quality and more then enough.

Each Saturday we have a takeaway from the Shahanaz its lovely and always is perfect. But when you go to sit downs the food can be way different than a takeaway. Different spices and paste. Overall it's a good place and with friendly service

Good selection on the menu,and will make alterations to suit you taste. Good service from friendly staff. Good selection Oberon and wine

Ordered a delivery and all appeared fine until the point we tucked into our main course dishes which, without exception, were ALL bland. I'd call that quite an accomplishment on their part given our choice of dishes.When I rang to complain, I was told that nobody else has EVER complained. Is that pertinent, really? When the response to a complaint is a defensive one and with little interest and empathy, it only ever means one thing...indifference.The outcome was therefore very much a fait accompli! I was told to take the dishes back to the restaurant for them to taste. That in itself is quite incredible..... I ask for a delivery and then I'm going to drive to them with their sub-standard dishes. They then asked me to bag and leave it outside the front door which I did.It was of no surprise when my 10 year old daughter answered the telephone to be told that there was nothing wrong with the dishes. They didn't ask to speak to an adult who would obviously have been able to challenge them. This speaks for itself and their lack of professionalism and customer service.I gave them 1 star because I was unable to give them zero! In a nutshell........RUBBISH! SAVE YOUR MONEY, BUY SUPERMARKET OR GO ELSEWHERE!

My son and I popped out for dinner here on Saturday night. I am afraid that the evening was a bit of blur but we didi eat very well, and the serving staff were absolutely sweet. I do remember enjoying the meal, and the place was very comfortable and efficient. Wait - I do remember a Kingfisher beer featuring.

We were treated vey nicely, all staff were extremely friendly and I had the best tick masala of my life!

Shahanaz is one of our regular restaurants that we visit. They serve a wide variety of quality Indian dishes. it is difficult to decide what to choose. The restaurant staff are attentive and the service efficient and the quality of the food excellent. They also do a very good take away service. The best Indian restaurant in the Haslemere area.

Service and quality has gone really downhill since our last visit. The presence of the owner and his wife glaring at customers and staff all the time is really offputting. Wont be going back - Bayleaf in Grayshott is a much better option.

Welcoming service and looks like it would be a great atmosphere at weekends. The chicken was dry and had to chew through it. The sauces didnt have a lot of flavour in them. The rice and naan bread were good though.

The restaurant does an Early Bird £10 offer of starter, main course, rice or naan and coffee. Although my son and I didn't go for this, as we were so impressed with their extensive menu, we ordered "a la carte". The surroundings and atmosphere of this restaurant are superb and the service also. The food arrived promptly and we thoroughly enjoyed our meal here. Will be back!! Thank you.

Love the curry here and the staff are always so lovely and welcoming of us and our little boy. we travel from farnham regularly to have the curry here! Can't find anywhere locally that's nearly as good.

My wife and I lived in Haslemere and came here from time to time and loved it, we now live 10 miles away and still come here. The food is brilliant with all the usual suspects on the menu plus some great chef's specials. We usually bring our son who is nearly 2 and most of the staff must have children too because they are fantastic with him. Just things like bring his food out promptly and talking to him and being friendly. Definitely our favourite Indian restaurant. Also a very nice place to be as well decorated and very clean.

Me and my boyfriend went here about 2 weeks ago. They put some weird spices in the tikka masala and I had hiccups throughout the whole meal. Later that evening, I was laying in bed feeling sick while he was throwing up in the bathroom. If you want a nice Indian meal, visit the Bay Leaf in Grayshott, so much nicer and doesn't make you sick.

Went for the Sunday buffet which had a nice selection of curries. Plain naan and rice are included but most other things are charged as extras. Food was good and plenty available. Service was good and they didn't mind our children moving around. Before the meal we were told that children would be charged half price. When the bill arrived we were charged full price for 3 year olds and over and half price for under 3s. I queried it and they apologised for the wrong information but we still had to pay full price for a 4 year old who ate a plate of rice.

The food from this restaurant is consistently good! We only had a takeaway last night but it was super. Best Indian in the area.

I went here on Sunday night and I had the best prawn stir fry I've ever had. The mixed grill was a good size and delicious to. Best curry house in Haslemere

I've been a fan of takeaways from this restaurant for a long time. If this rating was for food I'd have given four stars. As a sit down venue though it is a different story. I attended the Shahanaz with a group of guys, all in their 40s, all decent, about 15 in total. One of our number engaged the waiter in a bit of light banter about getting a group discount. It was good natured and never offensive, just chat along the lines of "is that the best you can do? Well there's always over the road" Our waiter took great offence to this. Our service from then on was terrible. I had to talk to the manageress who wanted us to leave. Fifteen successful grown men, all decent chaps and affluent types. It was appalling. We were served but with a very poor attitude indeed. I was told "your business is not that important to us, we have large groups all the time !" I often drive past the Shahanaz, and on most evenings, at prime time, this restaurant has only a handful of people in it. Given the way we were treated, I now understand why.

I have just had the worst restaurant experience ever! Appallingly rude staff is just an understatement! Food was cheap, nasty and over priced. Other people in the area did warn me of such problems but we thought we would give it a chance. My advice is to avoid this place like the plague.

Obżydliwe miejsce. Ludzie w kuchni są brudni. Ścierki których używają do przygotowywania jedzenia suszą na pokrywach śmietników

I dropped in here for a quick meal prior to keeping a business meeting.had to leave with a bad taste in my mouth.The atmosphere looks inviting as the place is clean but the food served was just the opposite.A second visit is not planned ever.

Good selection of food and reasonable value. Service was quick, but could be friendlier. Would go back

We were met at the door and shown to our table. The welcome was civil without being particularly warm ! The service and food were very good and we thoroughly enjoyed our meal.

After a long absence (during which time the restaurant may have changed hands) we returned to Shahanaz in Haslemere. Lovely people, great food and good service. The wine and beer also seemed reasonably priced (or reasonable compared with other similar restaurants). We were all pleased that we had returned and we will be going back.

phone ordered food.Tthey got the order wrong so after driving all the way back to them i was simply offered a replacement with no apology. When i mentioned my disappointment I was told that it was probably my fault for not being clear on the phone.I was then told not to be such a trouble maker and to be quiet in front of other customers.DISGUSTING SERVICE ... Go to Chilli Nights instead !

A great place for a curry and since it's makeover some years ago, a lively and buzzing atmosphere. The food here is consistently good and the service excellent.

Thought it would be nice for dinner with the family. But ended up getting food poisoning from the chicken. Can't go near there now or Indians!

We were in area on business and stopped off with colleagues for a curry. I had onion badjis to start. Rather small portion but nice. I then had meat thali which I really enjoyed. No complaints from colleagues and good service

Always have difficulty deciding between this and the Bay Leaf in Grayshott when we go out. Both have great food. This one often wins on a Sunday for the buffet with the kids, which is a great way for them to try new things.

It's had a makeover since the last time that we went, and it's looking quite smart as a result. There's an extensive menu, and mine was falling apart! The service was all right,and the staff reasonable friendly, as one would expect. The food was ok, but ,my stir fry chicken was swimming in oil, and would have been good otherwise. The mushroom bhaji was too hot(spicy) to eat. The rest was ok. There's a lot of competition out there, so they ought to look at what they are doing. The place was almost empty. They can do better, definitely.

I used to think Shahanaz was amazing.That was before I moved to Manchester, a city where curry is King.I asked the waiter if he'd recommend anything I could have other than my usual madras.He did suggest a chicken garlic curry which I thought I'd try. Whilst it tasted good it was far too chunky with vegetables and chillis and hardly and contained hardly any chicken. My mums tikka Masala was too sweet and was mostly sauce instead of chicken.We ordered a rice to share- it was a tiny bowlful. Smaller than a children's bowl.The onion bhajis were sorry looking things which were either premade or frozen as they had no crunch to them and were unattractive.Admittedly we were early for a dinner service (around 17:30) and we were the only customers for the duration of our meal, but having four waiting staff pacing around like invigilators in an exam was offputting. It may be the best curry you'll get in Haslemere but it in no way shape or form is the best curry.

Having opted for the new Sunday evening buffet we were very happy with the outcome. At £10.99 per head, with a choice of starters & main courses, the Shahanaz ticked all the boxes. Customer service & high quality food, at an excellent price, we'll definitely be returning at the earliest opportunity. Just be aware that desserts & drinks still have to be paid for in addition to the buffet charge. Currently the buffet is available between 6.00 & 9.30 p.m so an early evening visit is recommended.

I always love coming to shahanaz. ... The food is outstanding and the staff friendly. ... brilliant as always.