Sensations The American Street Food in Coventry

Very unprofessional! Counter assistant completely ignored me and did not take my order until about 10 mins. Seems like they were snowed under and not able to cope with online orders. Bad experience

Chef did the chicken breast burger gluten n dairy free also exchanged fries for rice. Bit of mayo n sriracha from condiment area on the rice n burger was amazing, gluten free bun was really good. Thanks Chef also thanks to bar staff for taking time to help get something sorted with the chef.

Very poor service. Food was decent but I was the only person in the place, took five minutes for people to take my order at the counter as they prioritised chatting to each other and joking than coming to the counter to serve me. Even once my order arrived I had finished it before my milkshake was even ready - I had to go back up to the counter and as nobody has come over had to call to the people in the back who eventually apologised and made up my milkshake. The burger and milkshake weren’t bad but the service was so shockingly bad that I wouldn’t ever go back.

Amazing. Really impressed. Good atmosphere, great food. Moeez was an absolute gem, we felt truly looked after. Usman though...

Having spent nearly £30 on two banquet meals and a Krushum, imagine my surprise to find a maggot in the corn on the cob UNDER the plastic wrapping. I was so shocked. I went back to the restaurant, maggot I'm hand. I was greeted by one of the serving staff. She got the mamager for me. Who offered me £1.99 credit for the corn on the cob. I showed him the receipt for £2.49 each. He the appolgied and refunded me £4.98. I was going to leave it at that until the next day I had a random email from the KFC survey team who wanted me to complete an online survey. I thought I might as well be truthful and told them everything. I got an email asking me for proof. I sent them everything I had. A few weeks later I got an apology email from the customer service manager and was offered £15 in a KFC voucher. Two things 1. at the point of writing this review I have still to receive the voucher. 2. I WILL NOT BE VISITING THAT KFC OR ANY OTHER ONE. Even though I would not use the voucher I was going to give it to one of the homeless people I see sitting outside the restaurant. BE WARNED