Scott's Richmond in Richmond upon Thames

Great Food Very Delicious and Beautifully Presented and Staff was excellent, very attentive , polite and very professional. Looking forward to my next visit .

It’s good, but they forgot my bread.

Lovely customer service from Ukrainian guys 👏🏻🔥 food was fabulous ❤️ Perfect dessert Paris Brest

Held our intimate wedding reception dinner for 12 here in October and everything was seamless. The set menu was fantastic and more food than I could finish! Wonderful wine selection and our server was charming and accomodating. Thank you for creating such a special memory for me.

From Fatima at reception to the team at both the upstairs and ground floor sections the service is on par with London Michelin starred locations. Wine list is well balanced and love the carafe options. Food, especially the prawns, Lobster and Cinnamons doughnuts is exquisite Grazie Mille 🙏🏻

Very impressive ambience and the fish is also good. At par with their original restaurant in Mayfair.

Some of the best service I’ve had in London. Pierre is a class apart. Excellent food without even a hint of mediocrity. Beautiful venue.

Excellent fish and chip shop, lots of variety, excellent atmosphere, excellent food. We paid £273 for lobster plus . Nice walk by the Thames afterwards. Parking around the corner in Friars Place for a tenner...if you can get in it. Richmond is a lovely place, with a wide variety of historic and modern architecture, and if you have had too much of the gorgeous food, there are plenty of hungry bird and fish who will appreciate the expensive scraps. Being on the pension fine dining is not something I would do too often.

Unfortunately like many- husband has come down with Food poisoning 24 hours after having the "freshest" oysters (Loch Ryan) - absolutely miserable experience and seems to be a trend now that I am reading through comments- particularly with the oysters! Super disappointing experience from a place I would have only expected the highest and freshest quality.

What a wonderful way to spend the afternoon. The decor is fabulous and the calm atmosphere makes for a delightful experience. From the moment we sat down the staff were polite and attentive (especially Chelsea) clearly caring about their establishment. The food was a joy with great care taken over the presentation and flavours. Thank you to all.

Very nice restaurant , tasty food, very nice service . Everything at the highest standard

Beautiful restaurant, friendly staff and good service but the food was very average. Miso salmon was over cooked, endive salad weirdly came with sugary walnuts and the cod was also mediocre. Wanted it to be so much better.

Great food, superb service, and beautiful decor. Specially recommend the Live Jazz on Wednesdays.

Magda, our server she was amazing, first time there and she provide an an amazing experience.

Although the food was lovely, I can only describe the place as unnecessary over priced and have never been anywhere with such a mark up. The service and staff were good but £369 for 3 courses plus a bottle of cheap red wine and 4 glasses of champagne is extortionate. We enjoyed our experience but at that price I would expect the food and dining experience to be outstanding and it was mediocre at best. We would never consider going back as it was far too expensive and not worth the price. As an example; a bottle of Nytimber was £108 (+13.5% service charge, making it approximately £122) which is usually anywhere between £40-£75 per bottle anywhere else. Don’t waste your money, it’s nothing special.

A classy british authentic restaurant that you are sure to fall in love with.. lower prices than the one in central with a better vibe. Terrace is best seat in the house with a view of the river

A great dining experience. Really enjoyed the bread and butter. Broccoli was fantastically moreish. Chips were crispy. Beetroot salad starter was good, Moreso the grilled mackerel. Mains of Pollock was good but a smaller portion, the trout was good. The custard dessert was a little lacklustre. Service was good. The interiors are very plush and luxurious. The views of the Thames are sensational. Pricey but worth it. They have private dining and a magical bar upstairs.

Bridge and Tunnel, redefined. Scott's Richmond is, we're told, an off-shoot of the original (estimable) Scott's in Mayfair. Except it isn't really, although it technically has the same owner, the flamboyant "restauranter" Richard Caring. It's a theme park Scott's for the 'burbs, the bridge and tunnel brigade and it flaunts it - a dumbed down version, no sense of occasion. Soulless doesn't begin to describe it. The decor is so garish (cf. Mayfair) it makes its' owner look positively under-stated (quite the achievement ). Service is, varyingly, absent, supercilious and too "matey" (another achievement) treating the punters ( and you are very much a "punter") with disdain, as if the staff can't quite believe anyone would actually spend money here. The food? Don't go there. Tasteless crab and skate reminiscent of a Findus boil-in-the-bag job from the 1970s ( yet another achievement). Eat before you go and stick to the drinks, you'll need one.

Fabulous location with a great atmosphere right on the river and only a short walk from the Richmond train station. Sergii gave an amazing tour of all things tequila and mezcal! Mark made a brilliant old fashioned cocktail with a mezcal twist. Definitely will return and hopefully on a jazz night which sounds like a lot of fun...

Love the view! Such an amazing place for any occasion! I come here regularly as nothing else is comparable to the atmosphere here.

Our favourite local date night spot in Richmond. The tempura prawns, seafood platter and any fish are worth trying. Always excellent service, warm friendly staff and most importantly chilled champagne! Thank you Pierre and staff.

Every part of the venue from the moment you walk in to the dining hall is stunning. The food was lovely particularly the platter and cheesecake dessert. The only downside was service which is really poor considering the high service charge. Save for the manager (who served more tables than the rest of the staff combined) the staff were really inattentive and it was an effort trying to get their attention. This was despite it being a quiet Thursday afternoon with very few tables.

The outdoor terrace of this fish restaurant on the Thames is an under-regarded delight, as is the food. The spinach we had one sunny lunchtime still had grit in it, but Nuno, a superb maitre'd, ensured we were not charged for the item. In my view, as a practised bon viveur, this branch of Scott's is superior to the Mayfair original. mw

Immaculate service in a gorgeous environment. Despite booking a large group, the service was personal and on point. Food was incredible. Faultless.

What an absolutely amazing evening it was, from the moment we arrived until the time we departed! The warm welcome set the tone for a truly memorable experience. We were fortunate to be seated in a stunning area on the terrace, where the ambiance was simply enchanting. The culinary offerings were nothing short of sublime, each dish a delightful masterpiece that tantalized our taste buds. The staff were exceptionally attentive, ensuring that every need was met with a smile. A special shout-out goes to Alex, who not only took great care of us but also brought a vibrant personality that added to the overall enjoyment of the evening. It was a night to remember, filled with exquisite food, wonderful company, and impeccable service!

Excellent birthday meal experience！ I changed my mind about British food, it's really delicious, I recommend the octopus and lobster🦞

Fantastic dishes, friendly staff, and a cozy environment. Everything was served quickly, and the flavors were amazing. Definitely a place worth visiting again.

4.5 My mother-in-law was visiting with her sister so we wanted somewhere special for lunch. Scott’s certainly fits the bill as it’s a beautiful room with wonderful views over the river. The service was excellent, efficient and friendly. Overall the food was pretty good, spiced baked crab and spiced salmon tartare were both well seasoned with a good balance of flavours. The prawns for the cocktail were good quality but as they come straight off the ice they are very cold and so are a bit lacking in flavour. The beurre noisette on the Dover sole was disappointing as it had not been cooked to the nutty stage and was therefore just a butter sauce, the sauce on the skate special was also a bit bland. Deserts went down well with the Paris-Brest and the honeycomb ice-cream being particular highlights. Yes it’s expensive but our visitors loved it and so it was money well spent and brightened a very wet day.

Beautiful restaurant that came highly recommended. Agree with the beauty of the place, but was sadly disappointed with the rest. It literally took us (a table of 3) one hour and twenty minutes to receive our food. Our server was the only one professional enough to apologize for the delay. Not one of the three “managers” we saw in the dining room addressed us nor did they offer us anything for our inconvenience. The two stars I’ve rated this restaurant is generous, and save for the server, a one star would be awarded.

During my recent dining experience, I must commend the exceptional professionalism, friendliness, politeness, and support exhibited by the staff. The overall atmosphere, which was influenced by the staff, music, and delectable food, truly contributed to a memorable dining experience.

Fantastic! On entry we were greeted warmly by 2 reception members. I would like to specifically mention Harry who maintained professionalism balanced with fantastic humour. He made myself and my partner feel very at ease. The native oysters were amazing and the octopus robata was delicious. We were really impressed with the rapid service from the waiters and we will definitely be coming back.

Fabulous fish restaurant. Expensive but worth it.

The minute the door is opened to welcome you, you will not be disappointed. I have been time and time seated in the terrace with the view of the river. Seated at the delighted tables on the ground floor dining with exquisite views of the Murano chandeliers and artworks to sitting at the bar admiring the handling of the seafood platters. Every seating experience had its charm. The staff are impeccably dressed and mannered with A star service and attentiveness. The food is easy to navigate with specialities in seafood. A lovely way to embrace the past dining and be swept away from the cities bustle.

We went there to celebrate a special occasion - sadly they were very dull about it which sadly flattened the experience. The food was ok - but I didn’t appreciate the stale bread - neither the first basket not the second!! The whole evening felt perfunctory not special and certainly not worth £200!!! I cannot recommend it at all.

My favourite place in Richmond. Service was excellent. Had a great table on the upstairs terrace and the sun was shining. Lunch was great as ever.

Scott’s in Mayfair is one of my favourite restaurants in London, so when this location opened I’ve been meaning to visit for some time. My boyfriend and I came on a Monday as a celebration and were very much looking forward to the event, however our experience was lacking and very different to what we expect from the original location at Mayfair. The biggest disappointment came from the food - despite the restaurant only having an occupancy of no more than 25%, the dishes took a long time to arrive - the starter after 45 minutes - and when it, the dishes were dry and tasteless. My boyfriend had the crab which had minimal flavour and I had the scallops, which clearly had been sitting under lights for some time as they were extremely dry. I would also say the same for my fish main - you can see from my pictures that both dishes were dry from sitting out for too long. A really disappointing experience; maybe it was just a bad day? The only other comment I will add is that generally my boyfriend and I enjoy sitting at the bar. The staff in the Mayfair restaurant who serve behind the counter are generally efficient yet discreet and warm however the server behind the counter that day looked like she only cared about cleaning the dishes. No interest in the customers and pretty unfriendly. This review may sound a bit harsh but I saw one other table complaining about their food and the time it took to arrive so I don’t think we were the only ones experiencing a subpar seating. Sorry, Scott’s Richmond - you aren’t a patch on the original in MayfairZ

Elegant rooms in a prime spot by the Richmond bridge with an atmosphere of friendly formality. We were new to the place as was our waiter, Alex (day 4) whose attentiveness and humour added to our enjoyment of the meal. We went with the set menu, their "pre-show" option though, as Alex assured us, "the show's right here". Prompt, professional service and well-prepared food throughout. Highlights include the chargrilled broccoli, the Mirabelle custard tart..... and Alex.

Absolutely fantastic! What a glorious setting! Terrific service by our lovely waiter Alex, who walked us through the menu and the upstairs terrace/balcony as well! The food is simply divine and I strongly recommend the set menu for great value for money. All in all, an amazing experience - thank you!

Became severely ill after having the oysters here. Have seen I am not the first either. The table was not ready and the service was rude (ruined a friends birthday surprise). Terrible experience from start to finish.

My first impression, unfortunately, was the ladies toilets which made me feel I was standing in a late night bar after a long night.. not great. In their defence, I reported it to reception and upon returning an hour later, everything was clean. It is a very grand room with views of the river. I can't fault the service, the wine gets kept away from your table but they do top you up regularly. I had the miso blackened salmon and my friend the langoustine linguine both of which were decent. I tried one of their special gin cocktails called The bees knees served in a pretty little glass . We enjoyed a bottle of chablis and refrained from dessert. If you are looking for a classy seafood restaurant this would impress your friends!

As you’d expect, the food is absolute quality. The location, atmosphere, decor are all brilliant. I only wish the portion sizes were a little bigger, you don’t want to be eyeing up McDonald’s on the walk home having spent good whack at Scotts!

Probably the best fish I have ever eaten so far! We ordered roasted fillet of cod and it was 11/10. Seared sea bass was also perfect. For the side orders we ordered chargrilled broccoli. It was tasty but I would try a different side. Octupus was quite good. For the starters we ordered tomato salad and it was 5/10. The tomatos were so big and the portion was very small. For the dessert, I would highly recommend Pavlova. It is creamy inside. Paris Brest was okay but Pavlova is better if you like fruity tastes. The view was amazing and romantic. They made a nice gesture and bring a plate for our anniversary. Really liked this place :)

Politely asked if my 85 year-old mother could use their restroom and was refused. Don't spend your money in a restaurant where their front of house has no compassion.

Incredible meal - such a treat!

Excellent food, a beautiful room, and a good menu. The restaurant looks and feels expensive. It is

If you love your seafood undoubtedly you have heard of Scott's. Despite being in Richmond, one feels the grandeur of the place and one could be mistaken for not being in Knightsbridge or Mayfair. The bar upstairs is excellent and the bar tender not only gave great recommendations but had a wonderful manner. Now the food; I have to put a caveat that I'm not a fan of fish, but my wife is. Nonetheless, the baked spiced crab was smooth, morish and divine, whilst the sautéed cod cheeks and snails were rich with great depth in flavour. Now to the mains. The fish and chips is a very large portion, but was too salty and the batter to overpowering for me. However, the crushed peas were buttery and glorious. Sadly the battered cod I at from my local fish and chips shop the night before was substantially more enjoyable to eat. My wife went for the Dover sole served on the bone. Though we'll cooked she felt that it had been frozen rather than was fresh. So wonderful venue, fabulous service but the food is good not great.

outstanding service and incredible food!

First time at Scotts in Richmond. Wednesday evening is live jazz. Food is excellent. Will be there again.

My partner and I went for lunch at Scott’s in Richmond on Sunday, for the first time, and I must say it was the finest dining experience we’ve had in a long time! The food, ambience, and service was outstanding! Thanks to the chef, waiting staff and the manager, who all kindly looked after us! We’ll be back!

Disappointed, table on the top floor balcony supposedly with a river view but view of river obscured. Rushed service although restaurant far from full. Food ok but for AU$350 expected far better. Not happy about this thing here with a 13.5% service charge eg a mandated tip which you have to pay even if not satisfied

Fantastic quality & 10/10 service - great place to entertain and enjoy Richmond living

Fab afternoon lunch with the family, made even better by the quality of the food and service

We walked in around 6:30pm and asked for a table for 3 & a child. The 2 ladies at the entrance apologized as they have no availability.. we asked if we could register and wait even for an hour, the ladies replied that they are fully booked and offered us seat at the bar (!!). We left to check other nearby spot but my daughter decided to check their website and she was surprised to find few slots within the next 60min so she booked a 7:15pm table.. we spent the next 15min before our appointment enjoying the river side. We showed up on time and we said we have a booking at 7:15..the ladies were firm that they have no available table and tried to blame it on OpenTable although before confirming our booking on OT, it was on their own website! We insisted as we will not pay the no show charges. All of sudden, our table was available! If it wasn’t for my daughter who got reco to try them out; I’d have never dined there after such rude responses by the front door ladies. Now the food was actually great and our waiter was even greater.. yet, the front door experience left an awfully bad taste in our mouths. Personally, I’ll never eat at Scott’s again.

We came here for my dad's birthday meal. All the food was delicious: we had the gazpacho, monk fish cheeks, fish & chips, lobster & chips, berries & cream, cinnamon doughnuts and paris brest. I'd highly recommend the monk fish cheeks. The service was brilliant. The staff were really friendly and professional. They also picked up on the fact that it was my dad's birthday, without being told, and gave him an extra treat. Overall, I was really impressed and we'll be back again.

A few of us had dinner here and my wife’s John Dory gave her food poisoning. Its been 3 days and she is still suffering. I would avoid the John Dory at Scotts Richmond

Beautiful experience, location is amazing and food even better, service was great! Can’t wait to be back!

Scott’s offer the best dining experience in Richmond. Their knowledgeable and friendly service makes them stand out.

Beautiful spot with a lavish interior and a lovely outdoor terrace overlooking the river. The food was good, as was the service and each plate was beautifully presented. The food is expensive for what it is but it is worth going there for a special occasion.

Had a lovely family meal at Scott’s. Great ambiance and service and food was delicious.

Over priced for what it is. Massive wine selection but just too pricy for what it is. Portion size was measly, getting told off for pouring your own water was ridiculous too. Won’t be returning and will not be recommending.

Absolutely beautiful restaurant, lovely staff. Menu didn't quite live up to my expectations but definitely would return for a special occasion.

Great location. Right by the river. Request for a table on the terrace when u make that reservation. Friendly staff. Lovely dining room. Posh decor. I had the fish masala curry for lunch. It was ok. Not the greatest of curry but it’s not bad either. We had wonderful dessert tho n starter. Will go back to try other food on the menu.

We went for Sunday dinner, hoping for a great experience considering it's location and being well know for its fish dishes! We were taken to our seat offered water, which was nice but then had to wait 20mins for our drink order to be taken! Please be aware we declined the water so service standard should have been to take our drinks order pretty quick. I was told that the Sancerre only came in a 125ml glass, I had to open up the wine menu to show otherwise. Throughout our time there we had to catch the eye of a waiter to get refreshments. Having said that the restaurant manager was a delight and very professional. I would generally not bother putting in a review however my daughter and I have suffered terribly with food poisoning since then and still trying to recover. Unfortunately Scott's is not recommended, service standard was sub par and the only memory now is the agony of food poisoning! DONT HAVE ANY FISH DISH HERE!

Food was great views were amazing but went very late afternoon and ordered Sunday lunch and beef I was told only comes one way medium rare no problem with that but it was more than that and the roast potatoes had definitely been hanging around a bit tough but the flavour was good would still happily go back but should have mentioned at the time for kitchen to know. My vegan friend was happy with his wishes as well

Nestled in the heart of Richmond, Scott’s is a gastronomic gem that leaves a lasting impression. From the moment you step inside, you’re enveloped in an ambiance that whispers elegance and warmth. Atmosphere: Inviting and Elaborate: Scott’s strikes the perfect balance between sophistication and comfort. The decor features plush seating, soft lighting, and tasteful artwork. Whether you’re celebrating a special occasion or simply enjoying a quiet dinner, the atmosphere sets the stage for a memorable experience. Food Services: Exceptional Culinary Journey: The menu at Scott’s is a symphony of flavors. Each dish is meticulously crafted, showcasing the chef’s expertise. From appetizers to desserts, expect nothing less than perfection. Attentive Staff: The service here is impeccable. The waitstaff is knowledgeable, friendly, and discreet. They anticipate your needs without intruding, ensuring a seamless dining experience. Culinary Highlights: Starters: Begin with the seared scallops—a delicate balance of sweetness and umami. The crispy duck confit is another winner. Main Courses: The steamed shellfish for two, cooked to perfection, is a carnivore’s delight. Vegetarians will appreciate the wild mushroom risotto. Desserts: The chocolate lava cake is a decadent finale. Pair it with a robust red wine for an indulgent treat. In summary, Scott’s is more than a restaurant; it’s a culinary journey. Whether you’re celebrating with loved ones or savoring a quiet meal, Scott’s delivers an unforgettable experience. Make a reservation—you won’t be disappointed.

Always have an amazing meal at Scott’s in Richmond - from the downstairs, upstairs to the terrace in the summer. Cannot fault the food, decor is stunning & service is the best you’ll find in London. I recommend all seafood dishes and believe it or not the steak is one of the best you’ll ever get if you have a non fish eater amongst you.

Excellent food and great service.

This is my 4th visit to Scott’s in Richmond. Was there today for a casual business lunch. The staff are always terrific, welcoming, very friendly and provide outstanding personal attention. I had the tuna tartar with avacado very fresh and tasty and a nice portion. I then had the special - fish pie one of my favorite dishes. This one was particularly nice, a hint of a smoky flavour, plump prawns a hearty serving. My colleague has 6 fresh oysters and a 1/2 grilled lobster which he was very happy with. Nice lunch today would recommend

Opulent interior. Buzzy atmosphere. Felt special. Good service. Food overpriced. Steak grisly. My fault for ordering steak in a seafood restaurant? Perhaps, but I’ve had much nicer steaks for half the price. Smoked salmon (I know, I’m such a cliche) nice, but literally just some salmon on a plate with scant accompaniments. Felt a bit measly. My wife did that thing of ordering half a lobster then realising there isn’t a lot of meat. Her Paris breast desert was really nice. My chocolate truffles were chocolate filled with a kind of jelly, so not really truffles. Drinks expensive. £15 for a small glass of low to average cab sav. Cocktails and shorts with mixer same price, though nicely done. Overall, £280 for a meal for two felt like we paid for the fit out, the location and the experience (nice live jazz) more than the food and drink itself. I liked it, just wish the food had been a bit nicer to better justify the expense.

Another long, lovely lunch with friends at Scott’s. Great oysters, starters and some main courses, as the ‘special of the day’ the fish pie , was not very special, rather bland.. The wine selection was good,,, desserts were good as well. Service was very good as well with a great atmosphere .

I always receive fantastic service from all the team members at this restaurant, from the reservation team who take my booking to the waitstaff and the managers. The waitstaff are always helpful in suggesting the most appropriate wine for the occasion, instead of trying to upsell the most expensive option. The food is consistently great, and I highly recommend the atmosphere and venue for any occasion. I want to give a special thanks to Gianmaria, who provided superb service when I visited with my mother and some family friends for a special occasion.

Delicious from start to finish. By the end of our lunch we could start over again!

Although they were not busy as we went on Thursday lunch the service was poor and very slow. Even had to request a wine menu .

A little drink on the riverside

Very nice and excelent experience

New menu is absolutely terrible. It will killed that nice place.

I had an exceptional experience at Scott's, thanks to bartender Mark. His warm demeanour and skills made my evening unforgettable. Mark's recommended cocktail was perfect, and his friendly conversation added a personal touch. The atmosphere is fantastic, and Mark's professionalism and enthusiasm elevate it further.

My wife and I went for our anniversary. Had booked the table several weeks before and have been to Scott’s before and enjoyed it. However we were given a table at the top of the stairs in the corridor to the 1st floor restaurant by the waiters station. Every time the door to the restaurant was opened a gush of cold air swept through and it was freezing and we abandoned desert to sit at the bar and warm up. Other groups declined the tables either side of us. Werent offered an alternative. Wouldn’t go again based on this experience.

Our second “journey” to Scott’s ended before getting there, same as the first attempt. Despite booking in advance (in the morning) for 16:30 and planning our trip from central London via Richmond park to enjoy a family walk and then to have an early dinner at a high end place on a terrace by the river, we received a call just 45 minutes before our reservation time. The hostess told us they are not able to sit us outside because of the baby stroller (we have mentioned it in the notes when booking). I responded that we don’t want to sit inside and we want to enjoy the weather outdoors. The hostess was trying to convince me that it’s cold outside and that people actually move from the terrace inside as it’s cold for them. I did follow up by saying since everyone is so desperate to sit inside, why can’t you sit us outside (since looks like they much be space). Yet nothing from the hostess. Well, yet we got seated at Gaucho (2minute drive) and despite it being not as high end and we didn’t plan to have a steak, I very much enjoyed it. Second time not even making it to Scott’s Richmond both times because of unreasonable treatment over the call by hostess🤝🏼having visited Scott’s Mayfair couple of times, it is much better service than in Richmond..

The food is delicious, Ed provided exceptional service during my visit to the restaurant. I highly recommend this restaurant, especially with such outstanding staff like Ed.

Lovely food and great atmosphere

Sadly this restaurant has become too successful and has forgotten how to treat its smaller customers. My wife and I booked a table on the terrace for a special occasion on 21 June - our wedding anniversary. It being midsummer, the longest day, we wanted to sit outside. We reserved a table on the terrace a full 10 weeks in advance. My wife booked the day off work. Less than 3 weeks before the big day I received a call to say that the terrace was now being given over to a "Polo event" and that if we wanted to sit on the terrace we would have to attend that event, which started at midday. Clearly this event was going to be far more profitable for them, so we had to be moved aside. Not impressed. We will be celebrating somewhere else.

Excellent place. Staff brilliant. Prices reasonable. (Based on Wednesday evening jazz)

My recent visit to Scotts in Richmond was profoundly disappointing and fell far below the expectations one would have for an upscale dining establishment. The shocking highlight of our lunch was discovering a sizable piece of plastic in our food. When we brought this to the attention of our waiter, his reaction was to laugh it off and casually offer us a replacement of the same dish—no apology was provided, nor any genuine concern displayed. For an establishment that prides itself on class and quality, the casual dismissal of such a significant issue was surprising and unacceptable. To add to our dissatisfaction, the waiter decided to compensate us with a complimentary dessert, which we did not desire, instead of addressing the mistake by adjusting our bill appropriately. This experience left us eager to leave and doubtful about returning. A luxury restaurant should not only offer impeccable food but also match it with equally outstanding service. Scotts, unfortunately, missed the mark on both counts during our visit.

Stunning food, incredible customer service. This meal turned around a pretty sour Sunday into a wonderful one!

This place has gone really downhill I am downgrading this review from 5 star previously after the miserable experience I had this time and cannot believe what this place has become; we booked a table and specifically requested a quiet table yet the manager arrogantly told us to be grateful and gives us dirty looks The bread was also stale and after seeing how noisy it was we decided to leave and one of the waitresses next to the old arrogant manager with glasses was laughing at us and we had to argue with them as they wanted to charge us for no show and the reason I believe was racially motivated as they started to behave strangely once they saw one of us wearing a headscarf I have never seen rubbish in a "high end" restaurant and will never consider visiting another scotts branch until this manager is sacked and disciplined as this place is more like a nightclub than a fancy restaurant

Came here to celebrate my husbands birthday, great atmosphere, lovely service and the food was fantastic. Highly recommend it.

Visited Scott’s a few weeks ago with my friend who is a regular at the Richmond restaurant, where we had a racially motivated terrible experience. A member of management who did not reveal his name approached us after being seated in the main dining section and had told my friend that hats were not allowed to be worn within the establishments. We had dined at Scott’s Richmond numerous times prior to this and he had worn a hat but on this occasion it seemed to be a problem. The member of management then proceeded to tell us he or no member of staff at the restaurant will be serving us that day. I then went onto the website which disclosed Scott’s Richmond dress code where at no surprise there was no suggestion of hats not being allowed in the restaurant. I then told the manager this and his response was ‘same way we do not allow dogs in the restaurant but do not advertise this policy online’. To compare allowing a dog into a place where people dine to someone wearing a hat allowed me to make enough judgement on what the situation was really about, this manager is extremely racist and unprofessional we were the only young black people in the restaurant at the time which definitely motivated him to treat us with such disrespect. My friend who was a regular at this restaurant felt extremely embarrassed by this event especially at the fact many staff (especially Pierre) recognised him and refused to acknowledge the fact that they’d seen him many a time at the establishment in a hat. There is no problem with having rules and dress codes, but ensure customers are able to locate these on your website and they are enforced within your establishment.

Tasty food with quality ingredients. Service was slow and not up to the standard of the restaurant and the prices paid. They left our food on a side table and we had to ask multiple times for them to bring it to our table.

Beautiful riverside venue. Perfect for canapes and cocktails. Fantastic seafood with exceptional service.

Beautiful ambiance and amazing food! Everything was perfect

"It wasn't all that!" Scotts in Richmond - lovely interior, lovely building, lovely welcome in, lovely staff - BUT way understaffed for a busy Sunday. The staff that was there, bless them, was doing their best. The food took far too long to come out. The upper echelons of management need to sort this out - YOU NEED MORE STAFF! As this was my first and last experience here at Scotts - many will follow like me. The Ivy is in a different league to this place in every way possible, i would pick that every time over Scotts. Disappointed to say the least!

Tranquil, elegant and classy. I was looking to treat my girlfriend to a chic jazz evening with melodious music and flavoursome food with great service. I decided to book a terrace table at ‘Scotts Richmond’ and what a fantastic idea that turned out to be. We were lucky as the weather was great, so we were able to enjoy scenic views of the river & surroundings whilst enjoying delicious wines and food. We were assisted by Renée and the amazing Imogen who were both attentive and very service orientated. Imogen gave excellent food and wine recommendations, was very personable and checked on us throughout the meal. We shared a perfectly cooked asparagus dish to start and then went on to enjoy the ‘Blackened miso Salmon’ and ‘Monkfish and Tiger prawn masala’, which were both very tasty, hot and very palatable. Also, we enjoyed a pleasing bottle of Sancerre and followed that with a subtle & very tasty bottle of Mâcon-villages. The smooth jazz was emanating around the full restaurant and added to our delectable dining experience. We enjoyed a perfect summer night that appealed to all our senses and one that we will look to hopefully repeat again soon. Imogen was the ultimate professional who checked on us timely, gave perfect recommendations and was the perfect ambassador for this prestigious establishment. We shall return again soon and I recommend that you do too.

Fantastic in every way loved it 😊❤️

Beautiful restaurant serving delicious seafood I had the shrimp tempura and grilled Seabass. It was so delicious.

Had a really lovely lunch. Food was amazing. We tried several dishes oysters, caviar, scallops, sashimi, lobster and prawns and each one was delicious. Will certainly return. Staff were friendly and professional.

Very overpriced for the food and service. Whilst I am very happy to pay for good food the cost was not justified. I don’t expect to have to ask for the wine list 3 times when we wanted to change wines. I also would have been very happy to pour my own water if they would have just left the jug at the table! If you really are going to take the plunge….The honeycomb ice cream dessert looked and tasted far better than my tiny crème brûlée…. My recommendation…. Take your £140 and go somewhere else…. Mason Francois is exceptional…..

I dined out as a group of 10 today. We had to place a deposit of £75 a head weeks in advance to secure the table. What a let down. We were told what time we needed to depart as we sat down which wasn’t the best welcome, a few order errors later and we thought fine, it wasn’t great but the food was good. Then came the nail in the coffin. We enquired as to whether we could go upstairs for a drink at the bar, to which they replied “no, the bar was full.” We had paid almost £1.5k for the lunch so after initially leaving, one of the party popped back to double check as we felt it was a bit of a brush off. After some mixed messages they finally said yes, we could go upstairs. We entered a completely dead bar. We ordered a cocktail each but as we were told quite explicitly none of the tables were to be sat at, we spent the next hour being pushed past by members of staff. Several times we asked if we could sit down at an empty table but were told no, diners were coming. After raising the fact we had been kicked off our table early, refused entry to the (empty) bar and not being offered seating to senior management it became clear that Scott’s doesn’t do customer service. It does the bare minimum and hopes that it’s reputation is enough. It’s not. Don’t waste your money here.

AVOID!!! One of the worst dining experiences we have ever had and their management handled our complaint appallingly. They were so incredibly rude. The service was horrendous from the moment we entered and not even close to the level you expect for £140pp. There are so many lovely place to go in the area, you don’t need to waste your money here.

Lovely place and food, attentive service but rather expensive