Scott's Richmond in Richmond upon Thames

The outdoor terrace of this fish restaurant on the Thames is an under-regarded delight, as is the food. The spinach we had one sunny lunchtime still had grit in it, but Nuno, a superb maitre'd, ensured we were not charged for the item. In my view, as a practised bon viveur, this branch of Scott's is superior to the Mayfair original. mw

Immaculate service in a gorgeous environment. Despite booking a large group, the service was personal and on point. Food was incredible. Faultless.

What an absolutely amazing evening it was, from the moment we arrived until the time we departed! The warm welcome set the tone for a truly memorable experience. We were fortunate to be seated in a stunning area on the terrace, where the ambiance was simply enchanting. The culinary offerings were nothing short of sublime, each dish a delightful masterpiece that tantalized our taste buds. The staff were exceptionally attentive, ensuring that every need was met with a smile. A special shout-out goes to Alex, who not only took great care of us but also brought a vibrant personality that added to the overall enjoyment of the evening. It was a night to remember, filled with exquisite food, wonderful company, and impeccable service!

Excellent birthday meal experience！ I changed my mind about British food, it's really delicious, I recommend the octopus and lobster🦞

Fantastic dishes, friendly staff, and a cozy environment. Everything was served quickly, and the flavors were amazing. Definitely a place worth visiting again.

4.5 My mother-in-law was visiting with her sister so we wanted somewhere special for lunch. Scott’s certainly fits the bill as it’s a beautiful room with wonderful views over the river. The service was excellent, efficient and friendly. Overall the food was pretty good, spiced baked crab and spiced salmon tartare were both well seasoned with a good balance of flavours. The prawns for the cocktail were good quality but as they come straight off the ice they are very cold and so are a bit lacking in flavour. The beurre noisette on the Dover sole was disappointing as it had not been cooked to the nutty stage and was therefore just a butter sauce, the sauce on the skate special was also a bit bland. Deserts went down well with the Paris-Brest and the honeycomb ice-cream being particular highlights. Yes it’s expensive but our visitors loved it and so it was money well spent and brightened a very wet day.

Beautiful restaurant that came highly recommended. Agree with the beauty of the place, but was sadly disappointed with the rest. It literally took us (a table of 3) one hour and twenty minutes to receive our food. Our server was the only one professional enough to apologize for the delay. Not one of the three “managers” we saw in the dining room addressed us nor did they offer us anything for our inconvenience. The two stars I’ve rated this restaurant is generous, and save for the server, a one star would be awarded.

During my recent dining experience, I must commend the exceptional professionalism, friendliness, politeness, and support exhibited by the staff. The overall atmosphere, which was influenced by the staff, music, and delectable food, truly contributed to a memorable dining experience.

Fantastic! On entry we were greeted warmly by 2 reception members. I would like to specifically mention Harry who maintained professionalism balanced with fantastic humour. He made myself and my partner feel very at ease. The native oysters were amazing and the octopus robata was delicious. We were really impressed with the rapid service from the waiters and we will definitely be coming back.

Fabulous fish restaurant. Expensive but worth it.

The minute the door is opened to welcome you, you will not be disappointed. I have been time and time seated in the terrace with the view of the river. Seated at the delighted tables on the ground floor dining with exquisite views of the Murano chandeliers and artworks to sitting at the bar admiring the handling of the seafood platters. Every seating experience had its charm. The staff are impeccably dressed and mannered with A star service and attentiveness. The food is easy to navigate with specialities in seafood. A lovely way to embrace the past dining and be swept away from the cities bustle.

We went there to celebrate a special occasion - sadly they were very dull about it which sadly flattened the experience. The food was ok - but I didn’t appreciate the stale bread - neither the first basket not the second!! The whole evening felt perfunctory not special and certainly not worth £200!!! I cannot recommend it at all.

Scott’s in Mayfair is one of my favourite restaurants in London, so when this location opened I’ve been meaning to visit for some time. My boyfriend and I came on a Monday as a celebration and were very much looking forward to the event, however our experience was lacking and very different to what we expect from the original location at Mayfair. The biggest disappointment came from the food - despite the restaurant only having an occupancy of no more than 25%, the dishes took a long time to arrive - the starter after 45 minutes - and when it, the dishes were dry and tasteless. My boyfriend had the crab which had minimal flavour and I had the scallops, which clearly had been sitting under lights for some time as they were extremely dry. I would also say the same for my fish main - you can see from my pictures that both dishes were dry from sitting out for too long. A really disappointing experience; maybe it was just a bad day? The only other comment I will add is that generally my boyfriend and I enjoy sitting at the bar. The staff in the Mayfair restaurant who serve behind the counter are generally efficient yet discreet and warm however the server behind the counter that day looked like she only cared about cleaning the dishes. No interest in the customers and pretty unfriendly. This review may sound a bit harsh but I saw one other table complaining about their food and the time it took to arrive so I don’t think we were the only ones experiencing a subpar seating. Sorry, Scott’s Richmond - you aren’t a patch on the original in MayfairZ

My favourite place in Richmond. Service was excellent. Had a great table on the upstairs terrace and the sun was shining. Lunch was great as ever.

Elegant rooms in a prime spot by the Richmond bridge with an atmosphere of friendly formality. We were new to the place as was our waiter, Alex (day 4) whose attentiveness and humour added to our enjoyment of the meal. We went with the set menu, their "pre-show" option though, as Alex assured us, "the show's right here". Prompt, professional service and well-prepared food throughout. Highlights include the chargrilled broccoli, the Mirabelle custard tart..... and Alex.

Absolutely fantastic! What a glorious setting! Terrific service by our lovely waiter Alex, who walked us through the menu and the upstairs terrace/balcony as well! The food is simply divine and I strongly recommend the set menu for great value for money. All in all, an amazing experience - thank you!

My first impression, unfortunately, was the ladies toilets which made me feel I was standing in a late night bar after a long night.. not great. In their defence, I reported it to reception and upon returning an hour later, everything was clean. It is a very grand room with views of the river. I can't fault the service, the wine gets kept away from your table but they do top you up regularly. I had the miso blackened salmon and my friend the langoustine linguine both of which were decent. I tried one of their special gin cocktails called The bees knees served in a pretty little glass . We enjoyed a bottle of chablis and refrained from dessert. If you are looking for a classy seafood restaurant this would impress your friends!

As you’d expect, the food is absolute quality. The location, atmosphere, decor are all brilliant. I only wish the portion sizes were a little bigger, you don’t want to be eyeing up McDonald’s on the walk home having spent good whack at Scotts!

Became severely ill after having the oysters here. Have seen I am not the first either. The table was not ready and the service was rude (ruined a friends birthday surprise). Terrible experience from start to finish.

Probably the best fish I have ever eaten so far! We ordered roasted fillet of cod and it was 11/10. Seared sea bass was also perfect. For the side orders we ordered chargrilled broccoli. It was tasty but I would try a different side. Octupus was quite good. For the starters we ordered tomato salad and it was 5/10. The tomatos were so big and the portion was very small. For the dessert, I would highly recommend Pavlova. It is creamy inside. Paris Brest was okay but Pavlova is better if you like fruity tastes. The view was amazing and romantic. They made a nice gesture and bring a plate for our anniversary. Really liked this place :)

Politely asked if my 85 year-old mother could use their restroom and was refused. Don't spend your money in a restaurant where their front of house has no compassion.

Incredible meal - such a treat!

Excellent food, a beautiful room, and a good menu. The restaurant looks and feels expensive. It is

If you love your seafood undoubtedly you have heard of Scott's. Despite being in Richmond, one feels the grandeur of the place and one could be mistaken for not being in Knightsbridge or Mayfair. The bar upstairs is excellent and the bar tender not only gave great recommendations but had a wonderful manner. Now the food; I have to put a caveat that I'm not a fan of fish, but my wife is. Nonetheless, the baked spiced crab was smooth, morish and divine, whilst the sautéed cod cheeks and snails were rich with great depth in flavour. Now to the mains. The fish and chips is a very large portion, but was too salty and the batter to overpowering for me. However, the crushed peas were buttery and glorious. Sadly the battered cod I at from my local fish and chips shop the night before was substantially more enjoyable to eat. My wife went for the Dover sole served on the bone. Though we'll cooked she felt that it had been frozen rather than was fresh. So wonderful venue, fabulous service but the food is good not great.

outstanding service and incredible food!

First time at Scotts in Richmond. Wednesday evening is live jazz. Food is excellent. Will be there again.

My partner and I went for lunch at Scott’s in Richmond on Sunday, for the first time, and I must say it was the finest dining experience we’ve had in a long time! The food, ambience, and service was outstanding! Thanks to the chef, waiting staff and the manager, who all kindly looked after us! We’ll be back!

Disappointed, table on the top floor balcony supposedly with a river view but view of river obscured. Rushed service although restaurant far from full. Food ok but for AU$350 expected far better. Not happy about this thing here with a 13.5% service charge eg a mandated tip which you have to pay even if not satisfied

Fantastic quality & 10/10 service - great place to entertain and enjoy Richmond living

Fab afternoon lunch with the family, made even better by the quality of the food and service

We walked in around 6:30pm and asked for a table for 3 & a child. The 2 ladies at the entrance apologized as they have no availability.. we asked if we could register and wait even for an hour, the ladies replied that they are fully booked and offered us seat at the bar (!!). We left to check other nearby spot but my daughter decided to check their website and she was surprised to find few slots within the next 60min so she booked a 7:15pm table.. we spent the next 15min before our appointment enjoying the river side. We showed up on time and we said we have a booking at 7:15..the ladies were firm that they have no available table and tried to blame it on OpenTable although before confirming our booking on OT, it was on their own website! We insisted as we will not pay the no show charges. All of sudden, our table was available! If it wasn’t for my daughter who got reco to try them out; I’d have never dined there after such rude responses by the front door ladies. Now the food was actually great and our waiter was even greater.. yet, the front door experience left an awfully bad taste in our mouths. Personally, I’ll never eat at Scott’s again.

We came here for my dad's birthday meal. All the food was delicious: we had the gazpacho, monk fish cheeks, fish & chips, lobster & chips, berries & cream, cinnamon doughnuts and paris brest. I'd highly recommend the monk fish cheeks. The service was brilliant. The staff were really friendly and professional. They also picked up on the fact that it was my dad's birthday, without being told, and gave him an extra treat. Overall, I was really impressed and we'll be back again.

A few of us had dinner here and my wife’s John Dory gave her food poisoning. Its been 3 days and she is still suffering. I would avoid the John Dory at Scotts Richmond

Beautiful experience, location is amazing and food even better, service was great! Can’t wait to be back!

Beautiful spot with a lavish interior and a lovely outdoor terrace overlooking the river. The food was good, as was the service and each plate was beautifully presented. The food is expensive for what it is but it is worth going there for a special occasion.

Scott’s offer the best dining experience in Richmond. Their knowledgeable and friendly service makes them stand out.

Had a lovely family meal at Scott’s. Great ambiance and service and food was delicious.

Over priced for what it is. Massive wine selection but just too pricy for what it is. Portion size was measly, getting told off for pouring your own water was ridiculous too. Won’t be returning and will not be recommending.

Absolutely beautiful restaurant, lovely staff. Menu didn't quite live up to my expectations but definitely would return for a special occasion.

Great location. Right by the river. Request for a table on the terrace when u make that reservation. Friendly staff. Lovely dining room. Posh decor. I had the fish masala curry for lunch. It was ok. Not the greatest of curry but it’s not bad either. We had wonderful dessert tho n starter. Will go back to try other food on the menu.

Food was great views were amazing but went very late afternoon and ordered Sunday lunch and beef I was told only comes one way medium rare no problem with that but it was more than that and the roast potatoes had definitely been hanging around a bit tough but the flavour was good would still happily go back but should have mentioned at the time for kitchen to know. My vegan friend was happy with his wishes as well

We went for Sunday dinner, hoping for a great experience considering it's location and being well know for its fish dishes! We were taken to our seat offered water, which was nice but then had to wait 20mins for our drink order to be taken! Please be aware we declined the water so service standard should have been to take our drinks order pretty quick. I was told that the Sancerre only came in a 125ml glass, I had to open up the wine menu to show otherwise. Throughout our time there we had to catch the eye of a waiter to get refreshments. Having said that the restaurant manager was a delight and very professional. I would generally not bother putting in a review however my daughter and I have suffered terribly with food poisoning since then and still trying to recover. Unfortunately Scott's is not recommended, service standard was sub par and the only memory now is the agony of food poisoning! DONT HAVE ANY FISH DISH HERE!

Nestled in the heart of Richmond, Scott’s is a gastronomic gem that leaves a lasting impression. From the moment you step inside, you’re enveloped in an ambiance that whispers elegance and warmth. Atmosphere: Inviting and Elaborate: Scott’s strikes the perfect balance between sophistication and comfort. The decor features plush seating, soft lighting, and tasteful artwork. Whether you’re celebrating a special occasion or simply enjoying a quiet dinner, the atmosphere sets the stage for a memorable experience. Food Services: Exceptional Culinary Journey: The menu at Scott’s is a symphony of flavors. Each dish is meticulously crafted, showcasing the chef’s expertise. From appetizers to desserts, expect nothing less than perfection. Attentive Staff: The service here is impeccable. The waitstaff is knowledgeable, friendly, and discreet. They anticipate your needs without intruding, ensuring a seamless dining experience. Culinary Highlights: Starters: Begin with the seared scallops—a delicate balance of sweetness and umami. The crispy duck confit is another winner. Main Courses: The steamed shellfish for two, cooked to perfection, is a carnivore’s delight. Vegetarians will appreciate the wild mushroom risotto. Desserts: The chocolate lava cake is a decadent finale. Pair it with a robust red wine for an indulgent treat. In summary, Scott’s is more than a restaurant; it’s a culinary journey. Whether you’re celebrating with loved ones or savoring a quiet meal, Scott’s delivers an unforgettable experience. Make a reservation—you won’t be disappointed.

Always have an amazing meal at Scott’s in Richmond - from the downstairs, upstairs to the terrace in the summer. Cannot fault the food, decor is stunning & service is the best you’ll find in London. I recommend all seafood dishes and believe it or not the steak is one of the best you’ll ever get if you have a non fish eater amongst you.

Excellent food and great service.

Opulent interior. Buzzy atmosphere. Felt special. Good service. Food overpriced. Steak grisly. My fault for ordering steak in a seafood restaurant? Perhaps, but I’ve had much nicer steaks for half the price. Smoked salmon (I know, I’m such a cliche) nice, but literally just some salmon on a plate with scant accompaniments. Felt a bit measly. My wife did that thing of ordering half a lobster then realising there isn’t a lot of meat. Her Paris breast desert was really nice. My chocolate truffles were chocolate filled with a kind of jelly, so not really truffles. Drinks expensive. £15 for a small glass of low to average cab sav. Cocktails and shorts with mixer same price, though nicely done. Overall, £280 for a meal for two felt like we paid for the fit out, the location and the experience (nice live jazz) more than the food and drink itself. I liked it, just wish the food had been a bit nicer to better justify the expense.

This is my 4th visit to Scott’s in Richmond. Was there today for a casual business lunch. The staff are always terrific, welcoming, very friendly and provide outstanding personal attention. I had the tuna tartar with avacado very fresh and tasty and a nice portion. I then had the special - fish pie one of my favorite dishes. This one was particularly nice, a hint of a smoky flavour, plump prawns a hearty serving. My colleague has 6 fresh oysters and a 1/2 grilled lobster which he was very happy with. Nice lunch today would recommend

I always receive fantastic service from all the team members at this restaurant, from the reservation team who take my booking to the waitstaff and the managers. The waitstaff are always helpful in suggesting the most appropriate wine for the occasion, instead of trying to upsell the most expensive option. The food is consistently great, and I highly recommend the atmosphere and venue for any occasion. I want to give a special thanks to Gianmaria, who provided superb service when I visited with my mother and some family friends for a special occasion.

Another long, lovely lunch with friends at Scott’s. Great oysters, starters and some main courses, as the ‘special of the day’ the fish pie , was not very special, rather bland.. The wine selection was good,,, desserts were good as well. Service was very good as well with a great atmosphere .

Delicious from start to finish. By the end of our lunch we could start over again!

Although they were not busy as we went on Thursday lunch the service was poor and very slow. Even had to request a wine menu .

Very nice and excelent experience

A little drink on the riverside

New menu is absolutely terrible. It will killed that nice place.

I had an exceptional experience at Scott's, thanks to bartender Mark. His warm demeanour and skills made my evening unforgettable. Mark's recommended cocktail was perfect, and his friendly conversation added a personal touch. The atmosphere is fantastic, and Mark's professionalism and enthusiasm elevate it further.

My wife and I went for our anniversary. Had booked the table several weeks before and have been to Scott’s before and enjoyed it. However we were given a table at the top of the stairs in the corridor to the 1st floor restaurant by the waiters station. Every time the door to the restaurant was opened a gush of cold air swept through and it was freezing and we abandoned desert to sit at the bar and warm up. Other groups declined the tables either side of us. Werent offered an alternative. Wouldn’t go again based on this experience.

Our second “journey” to Scott’s ended before getting there, same as the first attempt. Despite booking in advance (in the morning) for 16:30 and planning our trip from central London via Richmond park to enjoy a family walk and then to have an early dinner at a high end place on a terrace by the river, we received a call just 45 minutes before our reservation time. The hostess told us they are not able to sit us outside because of the baby stroller (we have mentioned it in the notes when booking). I responded that we don’t want to sit inside and we want to enjoy the weather outdoors. The hostess was trying to convince me that it’s cold outside and that people actually move from the terrace inside as it’s cold for them. I did follow up by saying since everyone is so desperate to sit inside, why can’t you sit us outside (since looks like they much be space). Yet nothing from the hostess. Well, yet we got seated at Gaucho (2minute drive) and despite it being not as high end and we didn’t plan to have a steak, I very much enjoyed it. Second time not even making it to Scott’s Richmond both times because of unreasonable treatment over the call by hostess🤝🏼having visited Scott’s Mayfair couple of times, it is much better service than in Richmond..

The food is delicious, Ed provided exceptional service during my visit to the restaurant. I highly recommend this restaurant, especially with such outstanding staff like Ed.

Lovely food and great atmosphere

Sadly this restaurant has become too successful and has forgotten how to treat its smaller customers. My wife and I booked a table on the terrace for a special occasion on 21 June - our wedding anniversary. It being midsummer, the longest day, we wanted to sit outside. We reserved a table on the terrace a full 10 weeks in advance. My wife booked the day off work. Less than 3 weeks before the big day I received a call to say that the terrace was now being given over to a "Polo event" and that if we wanted to sit on the terrace we would have to attend that event, which started at midday. Clearly this event was going to be far more profitable for them, so we had to be moved aside. Not impressed. We will be celebrating somewhere else.

Excellent place. Staff brilliant. Prices reasonable. (Based on Wednesday evening jazz)

My recent visit to Scotts in Richmond was profoundly disappointing and fell far below the expectations one would have for an upscale dining establishment. The shocking highlight of our lunch was discovering a sizable piece of plastic in our food. When we brought this to the attention of our waiter, his reaction was to laugh it off and casually offer us a replacement of the same dish—no apology was provided, nor any genuine concern displayed. For an establishment that prides itself on class and quality, the casual dismissal of such a significant issue was surprising and unacceptable. To add to our dissatisfaction, the waiter decided to compensate us with a complimentary dessert, which we did not desire, instead of addressing the mistake by adjusting our bill appropriately. This experience left us eager to leave and doubtful about returning. A luxury restaurant should not only offer impeccable food but also match it with equally outstanding service. Scotts, unfortunately, missed the mark on both counts during our visit.

Stunning food, incredible customer service. This meal turned around a pretty sour Sunday into a wonderful one!

This place has gone really downhill I am downgrading this review from 5 star previously after the miserable experience I had this time and cannot believe what this place has become; we booked a table and specifically requested a quiet table yet the manager arrogantly told us to be grateful and gives us dirty looks The bread was also stale and after seeing how noisy it was we decided to leave and one of the waitresses next to the old arrogant manager with glasses was laughing at us and we had to argue with them as they wanted to charge us for no show and the reason I believe was racially motivated as they started to behave strangely once they saw one of us wearing a headscarf I have never seen rubbish in a "high end" restaurant and will never consider visiting another scotts branch until this manager is sacked and disciplined as this place is more like a nightclub than a fancy restaurant

Tasty food with quality ingredients. Service was slow and not up to the standard of the restaurant and the prices paid. They left our food on a side table and we had to ask multiple times for them to bring it to our table.

Visited Scott’s a few weeks ago with my friend who is a regular at the Richmond restaurant, where we had a racially motivated terrible experience. A member of management who did not reveal his name approached us after being seated in the main dining section and had told my friend that hats were not allowed to be worn within the establishments. We had dined at Scott’s Richmond numerous times prior to this and he had worn a hat but on this occasion it seemed to be a problem. The member of management then proceeded to tell us he or no member of staff at the restaurant will be serving us that day. I then went onto the website which disclosed Scott’s Richmond dress code where at no surprise there was no suggestion of hats not being allowed in the restaurant. I then told the manager this and his response was ‘same way we do not allow dogs in the restaurant but do not advertise this policy online’. To compare allowing a dog into a place where people dine to someone wearing a hat allowed me to make enough judgement on what the situation was really about, this manager is extremely racist and unprofessional we were the only young black people in the restaurant at the time which definitely motivated him to treat us with such disrespect. My friend who was a regular at this restaurant felt extremely embarrassed by this event especially at the fact many staff (especially Pierre) recognised him and refused to acknowledge the fact that they’d seen him many a time at the establishment in a hat. There is no problem with having rules and dress codes, but ensure customers are able to locate these on your website and they are enforced within your establishment.

Came here to celebrate my husbands birthday, great atmosphere, lovely service and the food was fantastic. Highly recommend it.

Beautiful riverside venue. Perfect for canapes and cocktails. Fantastic seafood with exceptional service.

Beautiful ambiance and amazing food! Everything was perfect

"It wasn't all that!" Scotts in Richmond - lovely interior, lovely building, lovely welcome in, lovely staff - BUT way understaffed for a busy Sunday. The staff that was there, bless them, was doing their best. The food took far too long to come out. The upper echelons of management need to sort this out - YOU NEED MORE STAFF! As this was my first and last experience here at Scotts - many will follow like me. The Ivy is in a different league to this place in every way possible, i would pick that every time over Scotts. Disappointed to say the least!

Fantastic in every way loved it 😊❤️

Tranquil, elegant and classy. I was looking to treat my girlfriend to a chic jazz evening with melodious music and flavoursome food with great service. I decided to book a terrace table at ‘Scotts Richmond’ and what a fantastic idea that turned out to be. We were lucky as the weather was great, so we were able to enjoy scenic views of the river & surroundings whilst enjoying delicious wines and food. We were assisted by Renée and the amazing Imogen who were both attentive and very service orientated. Imogen gave excellent food and wine recommendations, was very personable and checked on us throughout the meal. We shared a perfectly cooked asparagus dish to start and then went on to enjoy the ‘Blackened miso Salmon’ and ‘Monkfish and Tiger prawn masala’, which were both very tasty, hot and very palatable. Also, we enjoyed a pleasing bottle of Sancerre and followed that with a subtle & very tasty bottle of Mâcon-villages. The smooth jazz was emanating around the full restaurant and added to our delectable dining experience. We enjoyed a perfect summer night that appealed to all our senses and one that we will look to hopefully repeat again soon. Imogen was the ultimate professional who checked on us timely, gave perfect recommendations and was the perfect ambassador for this prestigious establishment. We shall return again soon and I recommend that you do too.

Beautiful restaurant serving delicious seafood I had the shrimp tempura and grilled Seabass. It was so delicious.

Had a really lovely lunch. Food was amazing. We tried several dishes oysters, caviar, scallops, sashimi, lobster and prawns and each one was delicious. Will certainly return. Staff were friendly and professional.

Very overpriced for the food and service. Whilst I am very happy to pay for good food the cost was not justified. I don’t expect to have to ask for the wine list 3 times when we wanted to change wines. I also would have been very happy to pour my own water if they would have just left the jug at the table! If you really are going to take the plunge….The honeycomb ice cream dessert looked and tasted far better than my tiny crème brûlée…. My recommendation…. Take your £140 and go somewhere else…. Mason Francois is exceptional…..

AVOID!!! One of the worst dining experiences we have ever had and their management handled our complaint appallingly. They were so incredibly rude. The service was horrendous from the moment we entered and not even close to the level you expect for £140pp. There are so many lovely place to go in the area, you don’t need to waste your money here.

I dined out as a group of 10 today. We had to place a deposit of £75 a head weeks in advance to secure the table. What a let down. We were told what time we needed to depart as we sat down which wasn’t the best welcome, a few order errors later and we thought fine, it wasn’t great but the food was good. Then came the nail in the coffin. We enquired as to whether we could go upstairs for a drink at the bar, to which they replied “no, the bar was full.” We had paid almost £1.5k for the lunch so after initially leaving, one of the party popped back to double check as we felt it was a bit of a brush off. After some mixed messages they finally said yes, we could go upstairs. We entered a completely dead bar. We ordered a cocktail each but as we were told quite explicitly none of the tables were to be sat at, we spent the next hour being pushed past by members of staff. Several times we asked if we could sit down at an empty table but were told no, diners were coming. After raising the fact we had been kicked off our table early, refused entry to the (empty) bar and not being offered seating to senior management it became clear that Scott’s doesn’t do customer service. It does the bare minimum and hopes that it’s reputation is enough. It’s not. Don’t waste your money here.

Lovely place and food, attentive service but rather expensive

We attended the jazz night dinner at Scott's Richmond, and the earliest reservation I could secure was for 9 PM on a Wednesday. Surprisingly, the venue wasn't crowded. Upon arrival, we were warmly welcomed and captivated by the stunning decor. The host was delightful, thoroughly explaining the specials and menu offerings. The Dover sole and hispi cabbage are must-tries in my book. For starters, we opted for the 'plateau de fruits de mer,' but in hindsight, choosing Oysters alone might have been preferable, despite the ceviche being quite enjoyable. The jazz music set a lovely ambiance, played at just the right volume. However, there was a downside to our experience. We felt pressured to leave, rushed through our meal and wine, which dampened the mood, especially since it was our 4-year anniversary—a detail I had mentioned when booking, yet no special acknowledgment was made. On a brighter note, the fish was exquisite, and my partner's pork belly was tender and rich in flavor. We plan to return, hoping for a more relaxed dining experience and improved customer service.

Such a special place to have had my birthday lunch - it helped that it was the sunniest day of the year so far, so ambitiously booking the terrace paid off! (The amazing staff did say we could move inside if we wanted 😎) Service impeccable from all parties from the initial welcome through to leaving, fish was wonderful (beautiful skate and a lovely red mullet special) and the desserts were a joy (Paris-Brest and the doughnuts, as recommended by our waiter). Maitre d' was super charming too. Got to love the French training! Wine and cocktail recommendations all hit the spot as well... Will definitely be back!

Beautiful restaurant, serving delicious food and with a very mixed crowd, making it quite relaxed and a nice atmosphere. Fish and shellfish are the specialities but there are a couple of meat/chicken dishes, but it’s mainly for lovers of seafood.

What a lovely venue, delicious food and made to feel very special by our wonderful maitre de Salvatore ! Will definitely be back !

Delicious food in a beautiful setting - absolutely loved the baked crab, the miso salmon, the lemon madeleines and the butternut squash curry. Lots of veggie options on a standalone menu, though their fish is definitely the best part of their menu. Gorgeous setting and good service. Will be back!

Simply just delicious with very attentive service!

Excellent food and service. Table reservation might be a good idea, we were lucky :)

Our visit to Scotts Richmond was really disappointing. The service was terrible, and the waiter was rude to us, even with a child there. It was sad to see such unprofessional behavior.

I’ve been to the Ivy several times but my experience at this branch was a shock that almost brought me to tears. The staff embarrassed and belittled me in such an unprofessional manner. The way I was spoken to, was as if I had done something wrong which I hadn’t. I even spoke to a manager I believe his name was Steve and he was so aggressive and dismissive in the way he spoke to me. I came in for a drink at the bar after having a lovey dinner at Scott’s round the corner and because I was having a lovely night and googled what time they closed I knew I had enough time for a drink. I got into the Ivy at around 9:45pm today and spoke to a guy who worked there and asked him if I could have a seat as I wanted a quick nightcap. I specifically told him it would be just 1 drink. He went to check and came back and told me it was ok, I then gave him my coat, went to the loo and came back to the bar. I asked the lady at the bar if I could order a drink and she said yes and gave me a menu. As I was reading, out of nowhere the manager approached me and starts saying they can’t serve me and that they are closing. I was really confused because I knew I saw 11pm close. I asked him can I not get just 1 drink and he said no. I was really upset by this interaction and later after searching online to double check I see that they do in fact close at 11 I asked to speak to speak to him again. He then started dismissing my explanations and saying that it’s down to his discretion to serve me, I told him he was coming across aggressive and he apologised but then continued to be aggressive. His apologies were not even genuine and the whole interaction was very combative as he had clearly made some type of preconceived idea about me so I just said ok. I’m sure he only spoke to me the way he did because I’m a young black woman, as I find it hard to think he would talk so disrespectfully to a white older man or woman. It was one drink, I was having such a lovely day and wanted to continue treating myself. I started recording myself talking about the negative interaction because I was so confused by it, to me it wasn’t that big a deal so there had to be more to it. They made the mistake of letting me in after they had stopped taking walk ins but I was already sat and comfortable how is 1 drink that big of a deal. I had not done anything wrong and to be treated the way I was is extremely rude and disappointing. They had people in the restaurant at the time who all would have seen how he spoke to me, I’m not a trouble maker but was made to feel as if I was one. I guess after he saw me recording my video he then told the bartender to make me a drink which I obviously refused. After all that fuss and the way I was made to feel it was too little too late. It just goes to show that he could have let me have that drink. He did come back to apologise when I was waiting to get my coat to leave, this time actually sounded genuine but the damage was done. The apology although sounding genuine this time was as a result of me recording and refusing his drink. I don’t need a free drink I’m very capable of buying a drink, it’s the lack of decency and good customer service to all customers regardless of what you think of them. Not that it should even make a difference I wasn’t dressed inappropriately either. This review is extremely long as I am writing this on my way home having just left the restaurant. I want to make it clear I’m not wanting rules to be bent for me but I was on track to get my drink and if a mistake is made I’d expect in this scenario as I was sat down and told I could have the drink it should have been fine. I’m clearly still upset but will not be going to back and will be sharing my experience.

Had a wonderful lunch with my wife, they were very accommodating of my allergies in the dishes we had and the food was spectacular! Service was lovely and prompt even though it was very busy in the restaurant! The ladies at the front Katie and Ana were amazing at getting us the table we wished for and our waitress was super friendly and helpful!! Already booked back in for my wife's birthday!

The food is delicious, the service is excellent. It is pricy but it is worth what you get.

Completely faultless. Loved everything about our evening at Scott’s. Service was perfect - the staff on the welcome desk, waiters, sommelier, even the cleaner were all magnificent. The food was all brilliant - oysters were fresh, the fish was all cooked perfectly, and everything we ate was interesting. The wine list is impressive, and the recommendations were perfect for our meal. We could use have ordered several bottles! The decor is absolutely stunning, and really lends itself to the overall atmosphere, which is lively and buzzing. Highly recommend a visit to Scott’s - you won’t be disappointed!

We have eaten as a family three times at Scott’s Richmond and every meal has been nearly faultless. I stress ‘nearly faultless’ as I do note that the reception on front desk can be mixed. We have had warm and friendly welcomes and quite offish welcomes. It depends on the person. I wish they would sort that out. It has the clear optics of ‘profiling’ customers based on perceived appearance, which is think is extremely old fashioned and unnecessary. My tattooed husband finds it pointedly offensive. But as mentioned, there are perfectly friendly staff at front desk too. We always enjoy sharing a platter of cumbrae oysters, and they are as good as anywhere. The monkfish cheeks with snails and marrowbone is my go-to starter and is divine, as is the skate wing main. My son always goes for the baked lobster which never disappoints. What I love about Scott’s Richmond is the extremely well managed balancing act in the actual dining room between a fine dining establishment and a neighbourhood restaurant. It’s one of my favourite restaurant interiors full stop, and the environment is very sophisticated. However, you can also relax, let your hair down and have a really pleasurable meal. You’ll find a mix of diners from very smart to smart casual locals, and sometimes casual casual. I find the service well paced, never hurried, and that perfect balance between being attentive whilst not overbearing. I find the staff especially kind towards children (my son is 12) which is not always the case in premium restaurants. A special shout out to Chelsea, who has looked after our table twice. Her knowledge of the food is excellent, her recommendations perfect, and her consideration of allergies second to none. She is also extremely warm and polite and always makes sure it’s an enjoyable evening. As mentioned earlier, I wish that guaranteed level of warm and welcoming professionalism extended to front desk, which remains inconsistent. If you have an egg or dairy allergy, you might struggle with deserts. It would be nice to see a vegan option that wasn’t ice cream. However, that is a typical problem in most restaurants. We have had a lot of special family dinners in this restaurant, and we look forwards to more.

We have eaten as a family three times at Scott’s Richmond and every meal has been faultless. The monkfish cheeks with snails and marrowbone is divine, as is the skate wing. My son always goes for the baked lobster which never disappoints. What I love about Scott’s Richmond is the extremely well managed balancing act between a fine dining establishment and a neighbourhood restaurant. It’s one of my favourite restaurant interiors full stop, and the environment is very sophisticated. However, you can also relax, let your hair down and have a really pleasurable meal. You’ll find a mix of diners from very smart to smart casual. I find the service well paced, never hurried, and that perfect balance between being attentive whilst not overbearing. I find the staff especially kind towards children (my son is 12) which is not always the case in premium restaurants. A special shout out to Chelsea, who has looked after our table twice. Her knowledge of the food is excellent, her recommendations perfect, and her consideration of allergies second to none. She is also extremely warm and polite and always makes sure it’s an enjoyable evening. If you have an egg or dairy allergy, you might struggle with deserts. It would be nice to see a vegan option that wasn’t ice cream. However, that is a typical problem in most restaurants. But as always, I very much look forwards to our next visit.

Located on the banks of the river in Richmond, you can enjoy fresh seafood plates and delicious cod while watching the people taking leisurely vacations in summer. Scott Richmond is my favorite seafood restaurant. I find the tranquility of the British countryside in the noisy London, and the combination of affordable high-quality and delicious seafood feasts in the expensive city. Especially the seafood plate, lobster and steak are both great!

Genuinely disappointing. Service at the front desk was not friendly at all from one particular lady. She was quite abrupt and unhelpful. Our waiter was excellent (Csaba I think). Waiter who served drinks was unable to tell us the drinks specials. Food was mediocre. Felt it was over priced and not great value. All in all just felt like a fancy venue in need of polishing service skills.

Reasonable price for a charming venue on the banks of the Thames at Richmond. Wide and substantial menu, both Menu du Jour and A La Carte. Great teamwork - thanks and see well done!

Great disappointment,having been several times to Scott's London, Richmond was a big let down, very small portions,side dishes were very cool,and service was slow.plus side great décor.(Check trip advisor)

Another stunner of a lunch on my birthday with my gorgeous children - it was such fun, fantastic atmosphere, best table ever, delish food and plenty of 🍾🥂s. We had the warmest of welcomes and the service was impeccable - an occasion to remember for certain 👍🏻♥️

A classic restaurant with fantastic service

Just Wow. Freshest sea food platter, delicious caviar, very carefully thought through atmosphere, with stunning Chandeliers from Murano, well chosen paintings and jazz music, perfect setting with view on the thames at the heart of Richmond. We had a wonderful family time.

Pretty average really. Lovely room and location, food is ok but, honestly, nothing memorable, and the service, whilst nice was occasionally forgetful and slow. Would be ok but it’s expensive so I expected better.