Scoff & Banter Canary Wharf in Tower Hamlets

I had pre-booked and paid a deposit for the Christmas Day set menu for three people, totaling £240.00. I am shocked and disheartened by the complete lack of festive atmosphere upon our arrival. There were no decorations or any effort to create a Christmas-themed environment. Upon arrival, we were directed to a table that had not been set. There were no glasses, cutlery, napkins, or menus in place. Despite being seated promptly, 30 minutes passed without anyone approaching our table to take a drinks order. It was only after I personally approached the floor manager that we were finally acknowledged. Notably, the restaurant was far from busy, so lack of staff or being overwhelmed cannot be considered a valid excuse. They informed us that the Christmas Day dinner service had concluded, encouraging us to order from the À la Carte menu instead. After expressing significant displeasure and presenting the email confirmation of our booking and pre-order, the manager reluctantly agreed to honor our booking. However, the experience continued to deteriorate. The starters, which included two duck salads and one prawn salad, arrived without any dressing, leaving them dry. The dessert course consisted of two pieces of dry cheese that had clearly been left unrefrigerated, served with a sparse and uninspired salad. Furthermore, the menu had mentioned pickled walnuts as part of the dish, but these were completely absent. I attempted to raise my concerns on the day, but unfortunately, my complaints seemed to fall on deaf ears. I also raised a complaint via email but unfortunately was not taken seriously and deemed that this did not deserve a response. I encourage you to avoid making dinner reservations here if you are looking for a pleasant evening. I would only suggest making this your last choice.

Came here with a set lunch voucher from Radisson Blu spa day. It was very quiet during lunchtime but the food was good. The spice vegetable soup and pork belly mains were delicious. Waitress service was good though the temperature was too warm.

Absolutely horrible service. It just didn't exist. We asked to have white wine with the starters and red wine with the mains. White wine was brought when we had already finished starters. Nobody poured the glasses, nobody cleaned the table and we had even to ask to bring folks with knives with the mains. Staff is unfriendly, unprofessional, luck of understanding simple things. Food was a joke. It felt like it was prepared a day before. Starters are just 3 prawns without any nice seasoning and taste. Turkey for mains was absolutely disgusting, the driest I've ever had in my life and looks like it was just microwaved before it was served to us. We didn't hear any music. No vibes at all. Such a shame: seems to be a lovely place but untrained and incompetent staff which ruined our Christmas dinner.

For a lounge or restaurant in a hotel it's really bad service Also they had a limited options in the menu for the main dish and when we choose from that menu they came back to us saying what we have ordered is no available so end up eating steak instated of salmon

Great food, decent prices, fabulous staff. Our dinner for 8 at Scoff & Banter was excellent. Service was great, choice of food was really good and the quality was fantastic. All food arrived together, all was hot and perfectly cooked and the restaurant didn't have the utterly ridiculous requirement to pre-order food 3 months in advance!! We would definitely go back especially as there is a wine list with good choices at reasonable prices and cocktails that were both delicious and 'correctly' priced. Thanks you for a great evening.

Buena comida, precios decentes, personal fabuloso. Nuestra cena para 8 en Scoff & Banter era excelente. El servicio era genial, la elección de la comida era muy buena y la calidad era fantástica. Toda la comida llegó junto, todo estaba caliente y perfectamente cocinado y el restaurante no tenía el requisito absolutamente ridículo de pre-ordenar la comida con 3 meses de antelación! Sin duda volveríamos especialmente porque hay una carta de vinos con buenas opciones a precios razonables y cócteles que eran deliciosos y a un precio "correcto". Gracias por una gran noche.

Qué horror. ¿Nos dijo que serían 6 libras para cambiar el puré de batata a puré normal? ¿Disculpe? 40 minutos para una copa de vino, ¿y la razón? Hay un grupo de futbolistas arriba. Vale, esperaremos entonces, ¿de acuerdo? Extraño de principio a fin. Salimos una hora después de sentarnos sin el entrante que pedimos. Yo evitaría e iría a algún lugar que sepa cómo manejar un restaurante. Fuimos a Hawksmoor, que era excelente de principio a fin.

Let’s get the negatives out of the way, the service was painfully slow and inattentive considering on the day there was only our table, who came first and then 2 others about 45minutes later. For such a quiet establishment I would have expected staff to hover around more often and the kitchen to bring food out quicker. Now the positives, the cocktail drinks were mixed nicely and the food was nice and as expected for a venue of this nature and price. Would I go again, probably not unless invited to there for a special reason, however if you are a hotel guest with time on your hands then it’s perfectly fine.

Staff do not know what they are doing or provide a service than take the order and bring it out. So many questions were not answered or even tried to get a manager, 1 staff just said she doesn't know and stood there others just smiled and walked away and not come back. It was a birthday lunch and no one could get some water unless asked a few times and when a staff did come back, only 3 out of 7 of us got some. Drinks ordered arrived at random times (which is fine) but it was not a smooth and nice experience in all. Food was really tasty but probably not go back. The place was clean but could be due to fact there are and we're no customers on a Saturday lunchtime, probably more suitable for those staying at the hotel.

Food 4*- Was yummy Atmosphere 2*- only customer there on a Saturday lunchtime Staff 0* - 3 of the staff absolutely oblivious of what was happening. My husband had tried to book online which wasn't working he had called up to book but a lady on the phone says it can only be done online, so we decided to just turn up on the day. On the day we arrived and a lady said there was a booking but got cancelled so we don't get the discount. Fds who came 45mins later, ordered their drinks and got it before us who ordered it on arrival. Asked countless times for some tap water, and the 4th time she comes over with half a jug, filled 3 glasses , goes away and doesn't come back. Amongst other questions asked , none were answered . Asked for the bill. I asked if they take the blue light discount for emergency services, she replies I don't know. I then asked if she can go check as just standing there saying I don't know doesn't really solve that question. She comes back with the card machine, and no answer. We end up telling her we will split the bill for each of us to pay for what we ordered (we knew how much we were going to pay so she didn't need to calculate it), she thought we EACH wanted to pay the full total, she'd confirmed 7 x bill total (who on earth would want to do that) so after more explanation and her confusion my husband ended up paying the whole bill then us sorting it out later. It was a very frustrating start to our day.

Very nice setting and good food. The onion soup, taken as a starter, was not extraordinary but the main dishes (beef fillet and vegetables, sea bass with vegetables) were excellent. The restaurant is expensive, but the place is very nice. The music was a little too loud.

Very nice setting and good food. The onion soup, taken as a starter, was not extraordinary but the main dishes (beef fillet and vegetables, sea bass with vegetables) were excellent. The restaurant is expensive, but the place is very nice. The music was a little too loud.

We had Fish and chips and a cocktail and everything was perfect. Brillant view from the restaurant!

We had Fish and chips and a cocktail and everything was perfect. Brillant view from the restaurant!

Nice quiet restaurant in canary wharf. Good view of the o2 across the river. Food was tasty, on the slower side for London but still didn't wait long. We're good with allergies and dietary requirements.

This place really was amazing for what you pay. The Service was very kind and you have an amazing view on the themse. So definetly worth checking out.

Very limited menu that doesn't seem to have changed for a couple of years. Nice breakfast though

Este restaurante se veía encantador a partir de la foto en su sitio web, pero no mencionó (que me resulta muy difícil de creer en su sitio web a menos que me haya perdido algo por completo) que es parte del Radisson Blu Hotel allí. Mi esposa y yo estuvimos caminando por un número de minutos preguntando a los lugareños y yo no estaba llegando a ninguna parte incluso con Sat Nav. Chicos, por favor tengan el sentido común de tener más señales para el restaurante o que sea parte de su sitio web que es parte del hotel. Sin duda creo que hay huéspedes que se han ido sin visitar el restaurante porque no pudieron encontrarlo o simplemente fue demasiado difícil de encontrar. La segunda parte sobre la que quiero ser un poco negativo es el menú que es bastante limitado dadas las circunstancias. Sin embargo, en su mayor parte, era delicioso. Los dos elegimos el menú. Tuve la sopa de cebolla que estaba absolutamente delicioso. Mi esposa pensó que la ensalada de pato estaba bien pero un poco seca. Ambos tuvimos el pescado y patatas fritas para el plato principal. No solo fue excelente la presentación, sino que tanto el pescado, el rebozado y las papas fritas tuvieron un sabor muy fresco. Más puntos por esto. Mi Eton Mess de postre era un desastre. Fue la única decepción de la noche (aparte por supuesto de perderse un poco! ) pero el pudín de toffee de mi esposa era para morirse y un pequeño pastel para una celebración que tuvimos fue un pensamiento encantador. Había muy poca gente allí, lo que fue una pena, pero aunque dudo que vaya a estar en esta parte de Londres de nuevo, tal vez probaré otro de estos restaurantes en otro lugar de Londres!

Era la primera vez que iba a tomar un té de la tarde y esto ha puesto el listón alto, había una gran selección de pasteles y sándwiches y todo estaba delicioso y lleno. El servicio fue fenomenal, nos sentimos muy mimados por Cecille y otros miembros del personal y sin duda volvería de nuevo!

Amazing service from Dwight and the team as always. The non alcoholic cocktails were made by Dwight to perfection. My steak was also very well done compliments to the chef :) will be coming back

Poor choice if you are gluten intolerance for main menu and for breakfast also poor at bar for the same reason

This place is a real gem! The location is stunning and the food was really amazing. We had as main the fish and chips( huge portions but fried very well so wasn't really heavy) and the mushroom wellington which was really tasty. We then went for dessert and had the trifle which honestly wasn't nothing compare to the sticky toffee pudding, which was soooo delicious! Would come back just for it, really the best way to finish the meal.

The website advertised an affordable set menu, but upon billing, we were informed it was exclusive to hotel guests. The service was lacking; I had to request the menu and place my order after waiting. The dishes were subpar; the mushroom Wellington was mediocre, the fish and chips were average, and dessert was the highlight. Overall, disappointed with the staff and service despite the pleasant atmosphere.

I was there during my stay for Breakfast, Lunch and Dinner multiple times . Best pan cakes ever by Umesh, best Fish & Chips by Paul and much more . Dwith & Shirley , always with a smile and a drop of humor add info some pleasant notes 🎵 to our meals. You can even meet the manager , Matteo Morino, welcoming , supporting and making sure that everything is perfect and everyone is happy. Hospitality at its best version . A must go place for sure.✨✨✨✨✨

Excellent service especially Edgard and azamat

Excellent butter chicken meal with Nan bread and saffron rice and excellent service by the staff. The staff including the bartenders were very welcoming. The mocktail Ginger edition is must have from the bartender Santaman.

As always, a very comfortable and pleasant stay at the Radisson. Bar has a very relaxed atmosphere and the bartender, Santaman, is always there with a smile and a chat to welcome us.

Nice food for a decent price. The burger was very good, just as the fish and chips. Santaman makes some great cocktails as well!

My visit was brief and I ate alone while on a business trip. I had the garlic mushroom on sourdough to start, the fillet steak for main, accompanied by the mash and sweet potato fries. The food was very well done, a credit to the chef. The service could have been better, especially when you consider that it wasn’t particularly busy at the time. Overall, I would eat here again on another hotel visit.

On a very busy Valentine's night, with a lot of quite bolshy customers, congratulations to Santaman and the whole team, who were literally running around at times, for delivering a great meal and friendly service. The tortellini is a thing of joy and wonder.

Exceptional service from Santaman Bartender! Professional, friendly, and truly knows the art of mixology. The cocktails were not only delicious but also presented with flair. If you're looking for a bartender who adds a touch of class and creativity to your event, look no further. Highly recommended!!

It was wonderful to had dinner at this restaurant. Waiter Edgar served me very professionally. I will definitely come again to this place.

Very friendly and helpful bartender Santaman, who looked after us very well and made a great cocktail!

Fabulous food. Samtaman looked after our group of six very well. He was extremely pleasant and helpful and a pleasure to deal with

One of the finest place to be at in Canary Wharf. Was served by Santaman one of the best bartender. Made our evening with his great hospitality and service. 5 stars for his service. Thanks Santaman 🙏🙏🙏

The bartender Santaman’s exceptional mixology skills and friendly demeanor created an unforgettable experience. His attention to detail and ability to craft unique, delicious cocktails made our night truly enjoyable. The service was impeccable, and we appreciated the personalized recommendations. We’ll definitely be returning for more of their expertly crafted drinks and welcoming atmosphere. Cheers to a fantastic bartender!

Santaman is a great bartender and very nice person. it was a great pleasure to be here with him. good conversation skills and great insights.

Santaman was fantastic, great service, good atmosphere in the bar and good vibes. Really relaxing evening, def come back.

Great service and amazing cocktails at the bar. Santaman is a great barman. Very friendly. Thank you.

Santaman was an absolute delight during the stay and knows how to make the perfect Old Fashioned. Thank you.

The guy santaman is awesome and he is good and he is a well good bartender. He serves me a awesome drinks and I like it

There is nothing worse than a restaurant who insist on a time slot (1.5 hours 18.30 must be finished by 20.00) Who the hell do you think you are? You have no idea how long we may spend ordering starters, Champagne, the correct wines between course's, main course, cheese board and sweet? We chose to book locally with no pressure .

Santaman the guy is very good and he serves me superb drinks . Thanks to him and Radisson Blu

We had special request of espresso martini, as it wasnt pn the menu, made by the excellent bartender, very friendly and brilliant Santaman

A comfortable spot for fish & chips and cocktails on a Sunday evening with a friend. Thanks to Santaman for the excellent Old Fashioned.

I really enjoyed the stay at the radisson blu and Meghana at the restaurant was wonderful. She was very helpful and sweet made me feel very welcomed . Every breakfast was very pleasant because of her perfect hospitality.

Great hotel, great bar staff, especially a BIG shout out to Santaman who made the best Long Islands this side of the Thames.

Very excellent expérience! Specially thanks for Santaman! Professional and attentive! I recommend the place!

Really lovely place for cocktails. Santaman the bar tender was so welcoming and accomodating! Lovely cocktails in a great atmosphere. Fab views of the O2 as well. Recommend!

Big thank you to Santaman for some really good cocktails and wonderful service. We had the lychee martini and the G&G. Beautifully presented too.

Santaman is the best bartender! He is very kind and customer orientated. He deservse at least a raise and he is already a top drinks maker worldwide! I recommend anyone to visit him! He will have a bright future! 💪🏽

Mr Santaman recommended a very nice cocktail for us to try and it was so divine… I will visit again to have another glass of this rich and tasty drink

Nice cocktail from bartender Santaman! We had the Passoinate and the Strawberry & Rhubarb Fizz. Thank you!

Santaman was the best. He made us a wonderful drink. I highly recommend the bar at Radisson blu Edwardian

Really lovely spot to pause and chat. Santaman, our bartender, was fab and really personable! I’d definitely come again.

Santaman was wonderful and super accommodating. Very friendly! We also eat here the night before and is was super nice! Good vibes, attentive and friendly

Santaman was so great! Thank you for all your help ☺️ it was a great night and a wonderful experience!

I requested a sweet cocktail and the bartender (Santaman) made me a delicious Lychee Martini and some nicely smoker chili almonds.

New Year's Eve meal 2023. We had a very good dinner. Pleasant moment. The plates were well served. Pleasant staff. Address to remember.

It was a good experience, the staff were so friendly and helpful.

Santaman was our Barkeeper… great service !!! This guy will make your bar time worth it…ask for him!

Spent a quiet cozy evening on Boxing Day here. We sat ourselves in the area right next to the river but then staff asked us to move to the bar area since we weren’t having any food. It felt weird since we were the only ones sitting in the area apart from another couple. We were then helped at the bar by Santaman who was the most courteous and served us excellent drinks. We had an old fashioned and a passion fruit gin.

La comida deliciosa, el servicio excelente, el lugar increíble, las bebidas de SantaMan deliciosas como nunca las he probado antes además de ser una persona muy agradable

We came here for our Xmas meal. The food was extraordinary but the quantities were really small. Also, it didn't feel very festive inside the restaurant. Those are the only reasons it hasn't landed a 5-star review. We did select the Christmas luncheon (pre-order) meal so may be the A Le Carte will be more generous portions :) Thank you for the lovely service, though! And the best cheesecake I have had in a long time! It deserves air-time and so here is the photo

Great Ambiente and great cocktails by Santaman

Thank you, Santaman! After a long day traveling it was so nice to end the day with your hospitality and warm welcome.

Amazing customer service from Bartender SANTAMAN!🇳🇵 He’s very welcoming, professional & efficient! 5 STARS ⭐️⭐️⭐️⭐️⭐️

The bar is never the same without Santaman!!

We were welcomed with a big smile and shown to our table which was right by the window overlooking the Thames River. We could see the cable cars in the distance and we could see the boats on the river going by. The cocktails were lovely, the food was delicious and the waiter was simply amazing. Great service all round and I highly recommend this place.

Excellent bartender!!! Santaman was welcoming and entertaining. He made my experience at this hotel memorable. He deserves 11/10 stars!!!

We were served by Santaman, he is an awesome guy, great attitude towards his work, completely satisfied and will definitely visit again and will recommend this restaurant and Bar

The place has a lovely and chill atmosphere. The staff are really welcoming and helpful especially Santamaxi. He made my time there much more enjoyable with his attentive attitude towards me. Will visit again soon.

Absolute top service from this guy great cocktails the master he is SANTAMAN

Had a lovely cocktail made by the best bar tender ever! Santaman was amazing! 10/10 would recommend. On the first day of Christmas santaman sent me a strawberry daiquiri!

Amazing cocktails served by Santaman!

Santaman the bar man made me feel so Welcome he was very helpful! … great service… Thank you so much! 😊😊

Very happy with the place , especially with the bartender santaman really made me enjoy my drinks. will be staying here regular from now on.

santaman is the best bar tender ever good energy make great drinks

Santaman was a precessional and charming bartender who was not only a gracious host but also incredibly accommodating.

Muito simpático e agradável o lugar. Santaman, o bartender foi muito atencioso e legal Boas bebidas e opção de jogar sinuca

Great service and views in the restaurant. Chill vibes in the lounge, Ben and Dwith take care of everyone. Highly recommend

The bartender Santaman was very friendly and helpful throughout our stay

Great drinks, the bartender Santaman was very friendly and chatty. Great place for a chilled drink.

What a wonderful place. Some beautiful views over the Thames River, the boat tours sailing by. The food was very nice and there was plenty of it. Very good value for money. The service was very good and the waiter was very helpful. It is a place we would definitely come back and visit.

Great food and views over the river

Stayed at they Raddison hotel and ate at this resturant. Staff loverly food second to none great value for money.

Santaman & Bibek were amazing, got chatting to them whilst sat at the bar and they were incredible, made us feel so comfortable and really genuine people! Wonderful people!!

Santaman and Bibek are both incredible bartenders, knowledgeable and amicable! Incredible staff, beautiful bar, and would thoroughly recommend

Santaman and Bibeix couldn’t do enough for us and gave us a drink late at night, heroes at 1:40am x

Excellent service from Mr. Santaman. He is friendly and a great representative for the hotel. Thanks!

Santa man and Bibex best bartenders in canary wharff. They are amazing so welcoming, professional and most of all happy and kind 🙏. Highly recommend this bar

Great experience at the east river spa Marie I believe her name was , was very welcoming & the restaurant was also nice

Bibek and Santa man did excellent service. Thank you so much for an unforgettable evening.

The service was impeccable, and great food. Lovely place. Good surroundings scenery.

Shocking service! Sat for 20 minutes and no one even took our drinks order. 8pm on a Sunday, wasn't busy, but seemed to be just one member of staff. We left without ordering anything.

Service wasnt great for a restaurant like this, they were very pleasant and polite but disorganised. The food was delicious

Christmas luncheon. It's a lovely view over the Thames towards the Millennium Dome (o2). The choices were more interesting than your standard Christmas dinner (although traditional options were available). The dishes were very flavoursome cooked superbly. The service was good as well and all of the staff presented themselves well. The only slight hesitation is that after paying for a pre-booked set menu we were also charged the service charge separately. It makes sense and I had no problem in paying this but I felt this could have been made clearer during the reservation process.

It's was empty and felt like the entire place was for us. Maybe it was the football maybe the time of the day. We loved food. The staff was a bit slow and disorientated but warm and welcoming. We will be back.

Second time round in a couple of months, and both times Ben and his amazing team have provided friendly and excellent service. Service with card attentiveness- thank you Ben. The food was beautifully presented and tasted delicious and hot too .

Great food. Great waiter thankyou. Wonderful view of O2 and Thames etc.