Sanders in Sedgemoor

Having used Riverside regularly for over 40 years under different ownerships I was left disgusted this evening when I went to collect our pre-ordered takeaway, I waited at the hatch with my bank card in full view, the young lady behind the counter served everyone around me then totally ignored my self before walking back into the kitchen. I held my card up to her to indicate that I was waiting to be served but was still ignored. The final straw was when another customer came in and she immediately went to serve them and carried on ignoring me. I told her quite clearly to forget our order, she tried to apologise and make out that she hadn't realised that I was waiting but that was a feeble excuse having stood at the hatch for 10 minutes with my bank card in full view of her. The sad thing is that the food from Riverside is usually of an excellent quality and there is plenty of it - but if they wish to retain custom then their standard of customer service needs to greatly improve, locals talk to locals and Riverside would do well to remember that.

This restaurant is under new management and after happily visiting regularly for a couple of years I can honestly say it is awful now! Please bring back the former manager/chef!! The food is either served raw (poached egg on toast) cold, completely over cooked and tastes like everything is cooked in vinegar. As a party of 10 our food was brought out over a 45 minute period which would have been acceptable during busy periods but we were the only customers in at the time. Unfortunately if I could have given a zero score I would have done.. we attempted to give them a last chance today but after yet another diabolical meal we will not be returning. There are far nicer restaurants in the town.

Awful ! Overpriced ... poor service ! No meals except pastries .... a sausage roll was £6.95 ! I know it's a National Trust and we are members I agree they do a great deal of good. However, with such a prime seaside spot .... loads of families on the beach ...they should offer normal seaside food and priced! We had a coffee and a slice of cake and it came to £20 for 2 of us. Families are struggling at the moment. I can't understand why they don't offer traditional seaside food like a bag of chips, ice creams, lollies,milk shakes etc. They have a prime spot with a captive audience as its the only cafe at Brean down. Felt very dissapointed it could be so much improved !.... prices are Ridiculous !!!!! Service is bad you order then go to another partcto collect , no please or thank you ! I think they love dogs more than people !

First visit here, having lived in Brean for nearly 10 years. What a pleasant place, the food was well cooked, decent portions and very reasonable on price. The staff, especially the young waitress, were very friendly attentive and polite. Will definitely be back

Very busy café, but incredibly efficient team handling orders so no wait at all really! I had a chicken Sunday roast with extra gravy, they forgot my Yorkshire pudding and I didn't realise that I didn't have one until an hour later lol, oh dear, it's an age thing ha ha! Roast potatoes obviously deep fried, they were rather bland looking and tasting tbh, so oven roasts would have been much nicer as these weren't the best. £11.95 plus a coffee on top, so circa £15 in total. Dinner was nice enough, and the portions are generous also. I would return for the same, but with the Yorkie next time lol, as the service was excellent, very friendly indeed. Sort the roasties out and you're onto a winner! (P.S. I would recommend this place, the deserts looked absolutely gorgeous!)