Sama Restaurant in Maldon - Phone Number, Reservations, Reviews

Absolutely terrible experience. Took ages for the food, just under 1 hour even though there was 2 small familes including ours. When the food came it was cold, waiters didn't know what the food was. Was really cold, was told we will switch on the heating, 1 and half hours later, it was still on switched on. Staff couldn't be bothered, when I expressed my dissatisfaction, she didn't say a word. Only response was its not our fault they is only 1 chef. Still no apology Food was of poor quality and overly priced, we actually went to another place nearby after this.

This is our second visit as a family on a Saturday evening. Last visit the restaurant was fairly empty for a Saturday. The food and drinks were very good indeed. Unfortunately the customer service was very poor and waiting times between each course was slow and lazy. Staff were not attentive they preferred each other’s company and didn’t make much attempt to ask if we were happy or needed anything except at the end when bill was paid. It’s a real shame because the food is good and reasonably priced. But on both our visits it appears the customer service has not improved.

Came here on Thursday with my wife for a meal before a show at King George's Hall as it was close by. Wow what a lovely relaxing meal. Friendly staff greeted us and showed us to our table, the decor inside was was quirky but lovely, nice touch with the menus disguised in books too! Food was delicious and really well presented. We live 30miles away and only really stumbled across this awesome place by chance but would absolutely make the trip back just to try some other stuff from the menu. Highly recommended this restaurant.