Based on 1.046 opinions finded in 1 websites
Based on 1.046 opinions finded in 1 websites
Nº 1162 in 2148 in Bristol, City of
Opinions
Very disappointed with my recent visit. The chips and sausage didn’t taste very good, probably the worse I have ever had and for £10.80 the portion sizes were pretty small. The chips weren’t cooked long enough. We asked to sit in the restaurant after ordered as it was empty and was rudely told that we couldn’t sit there as it’s a separate menu. The women that served us said all tables were reserved even though there were no signs and then what seemed like the manager said that there is a different menu when sitting down. I said we would pay more but they wouldn’t allow this and the man seemed annoyed that we even asked. We were there with a young child who was cold and tired from walking so asked to sit down and I am recovering from cancer treatment so was very fatigued and just needed to sit down for 20 minutes. I thought an empty restaurant when I paid over a tenner for a small meal would be allowed. I am a local and eat out a lot with friends and this is one place I will not be coming back to. Guys sort your customer service out and treat your customers with some respect.
Rhian Quinn . 2024-10-26
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Food was super tasty also gluten-free which is amazing! Wish the would season the food a bit more tho
Saraa . 2024-10-22
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Top quality. They fry their fish and chips in beef dripping on Fridays!
Stephen Fulham . 2024-10-04
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I’ve loved salt and malt for years usually drive to the chew valley one but didn’t have time. Slightly sad that this occasion was no where near the same standard for them the batter is not batter it looks like fried chicken skin not crispy fluffy batter that usually comes on their fish and the curry sauce tastes so overpowering aniseed taste, I’m not sure what happened had to chuck it. The fish inside the skin was ok and chips were ok but not their usual standard maybe I caught them on an off day. The atmosphere felt very flat too. I will come again but just wanted to feedback because I know it’s not the usual standard.
Natalie Fossard . 2024-10-02
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No.1 fish and chips in Bristol 🍟 😋
EM Alsafi . 2024-10-02
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Upon entering the premises to dine in, a sign tells you to wait to be seated. After a few minutes in what wasn't a particularly busy restaurant, the moody lady behind the counter decided to ignore us whilst storming around the place. Not even an acknowledgement that they would be with us in a few minutes. At this point we decide to leave and take our custom elsewhere.
MS . 2024-09-28
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Fish dishes very fresh and tasty. Fish soup too. Unfortunately, peas without seasoning are not our thing, but there was salt for seasoning. The oysters were super fresh. Unfortunately I didn't know that "Classic" means they come with a vinegar sauce and onions on the oysters (my mistake, should have asked). I just prefer them with lemon. Otherwise very friendly service, nice selection.
U. C. . 2024-09-22
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Rude staff. Next time just tell us you’re shutting the outdoor seating area instead of taking away one of our chairs from us just as someone’s about to sit down? Hope you don’t treat the people who dine indoors like that babe
Sophia Cooke . 2024-09-22
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The Fish, Fish cakes, sausages etc are good here. But a couple of times. Especially last delivery the chips were terrible. They're using the wrong potatoes. The chips were very hard, rubbery and bad texture all round. Chips should be crispy and soft texture in the middle. Sort the potato variety out. 👍
Rob2438 . 2024-09-17
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Takeaway is great but eating in was very disappointing. For double the price the portion of chips is less than half the size when you eat in and on this occasion we were served old chips that were pretty stale and had clearly not been cooked recently. Go when it is busy to get fresher food I guess.
Jacob fuller . 2024-09-12
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Didn’t want to give a bad score as I know this place is great! Fish was excellent just a shame about the curry sauce tasting watered downs and the chips were even under cooked… something wasn’t right with them both the same as the usual standard. Hopefully better next time 🤗
sarah mcdonough . 2024-09-10
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First of all, the mussels are the best I’ve had in the UK—so fresh and sweet! The bottom of the dish is filled with a creamy sauce, enriched with parsley and olive oil, making it both rich and refreshing. The haddock fish and chips are also quite good, with the haddock being tender and fresh. Everything else was enjoyable as well. And as a fun touch, the oyster shell used as a bill holder was adorable. I’ll definitely be coming back for those mussels!
qi tang . 2024-08-31
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Excellent gluten free food in a great location.
Wendy S . 2024-08-26
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We were recommended by the tourist guide and it was a success. We lost fish and chips and it was delicious (not greasy at all). It should be noted that the atmosphere was spectacular 😊
Begoña LR . 2024-08-10
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What a delicious fish and chips. They have a bit different fish and chips than the traditional one, as inside more juicy which I loved it. If you're a fish and chips lover like me, you'd definitely try this one. I've got large cod&chips plus tartar sauce and paid £13.50 which as a Londoner, it was a good price for me and for sure is well worth it.
Dilek Özlem ATAÖNDER . 2024-08-10
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We came to Salt and Malt back in May. My partner booked for our date night and it was such a pleasant surprise, I'd only known it to offer fish and chips. It was great to have the possibility of having the fish and chips baked rather than battered. The only dish we weren't as keen on was the battered seafood which was a little bitter. Everything else we ordered was wonderful. The highlight of the meal was the baked scallop which cooked to perfection, with butter and aioli complementing the freshness of the ingredients, what's not to love?
Louisa . 2024-08-01
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Terrible chips. Dry and tasteless.
Claude “The food decider” . 2024-07-27
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We bought chips here and they wouldn't let us eat them inside, as apparently we bought "take away only". They were very rude and we were forced to eat our chips in the rain.Also, the chips were cold and despite ordering vegan the chips tasted of fish.
Chris Brian . 2024-07-26
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Regular here since it opened, and I’ve given four stars because of the condiment sachets… 20p for not a lot of sauce.. Cozzie lives in aware of, but your being stingy with the sauce guys… also it’s lots of tiny bits of plastic in landfill… it’s Bristol, do better… otherwise brilliant as usual ✌🏻
Matt Poynton . 2024-07-25
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Pleasant modern fish and chips. Clean and modern looking, this is a very different proposition from your old chippy. I love this tiny place, to which I turn whenever I am in Bristol and crave an uncomplicated, tasty and traditional seafood meal in a nice environment. Good quality, fair prices, and friendly staff (and so is the owner). Service is usually polite and efficient, portions are more than adequate, prices are fair.
Marco . 2024-07-20
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we had a view of the docks on a summer evening , could not be more perfect ! Exceptional service , delicious food . We shared a salmon starter ( from the specials board ) I had the mussels as a main , tender and flavourful . They had the scampi , thoroughly enjoyed . We will be visiting again , and feel lucky to have whapping wharf at our disposal in Bristol !
Laura Pope . 2024-07-13
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Lovely service from the waitress (I didn't catch her name unfortunately, I usually do, sorry!) After wanting to go here for a long time, I was left a bit disappointed unfortunately. Gluten free batter is the only option...below average chips, Haddock itself wasn't great, shame. With the location, price and hype, I expected more.
Dale Cross . 2024-07-11
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The most expensive below average fish and chips we have ever tasted. The staff were great though - excellent service - the food just needs to improve and provide better value for money
Ian . 2024-07-05
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The food was so good. The service was excellent . Crushed peas were magnificent but the star of the show was the fishcake!
Tina Parnell . 2024-06-18
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Ordered Haddock & chips to take away. Fish was OK. Very crispy batter (but didn't stick to the fish as much as the box/liner), and fish was moist. Wouldnt say it was bursting with flavour. Chips were a disappointment - not at all crispy and a bit floppy. Also, the meal seemed to dissolve the box as I carried it away and chips fell out (which delighted the seagulls). Not sure it was worth the £13.
Robert Hindle . 2024-06-15
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On top of my favourite restaurants
Michał Kotuła . 2024-06-12
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This was a great choice for my first "fish & chips" in the UK. My only complaint is that the fish itself was very bland. Not sure if that's normal or just this spot. Everything else was great! We enjoyed the oysters (we tried two types), cocktails (we tried three), and food overall. We ordered the classic Cesar salad and the small fish & chips. The mushy peas were really good. The waitress made me the perfect limoncello spritz. It made me do a happy dance, lol. Also, great view from our table. Great choice.
Jenita Lawal . 2024-06-09
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I’ll start by saying it was exceptionally hot in the full sun in the conservatory-style extension to the restaurant. It probably didn’t make for a relaxed meal. My fault for not asking to be moved! I feel the server tried hard and I was impressed with the way she looked after the table next to us. I fear we had that ‘blind spot’ table which can appear to happen in restaurants! I was struggling with my meal but, other than the moment when the food first arrived, and we were asked if everything was alright, we did not manage to get a server’s attention. We were asked if the food was ok before I had actually had the opportunity to try all the food. I ordered scampi and chips. Obviously not Salt & Malt’s best dish! The chips were too soggy to dip in tomato sauce - more like dipping mash potato - and the scampi was a wet mush. However, my son’s fish was delicious and I highly recommend the oysters and frickles! I was unlucky. I did mention I had struggled to eat my meal - a first ever for me in a restaurant! - and was offered a 10% discount on my bill. Probably that didn’t quite compensate for my disappointment. I tried to be gentle and fair in my complaint at the time. Lesson learnt!
Kim Whittle . 2024-05-25
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Nice food, great friendly service
Jacques Tati . 2024-05-14
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Fantastic fish and chips, and great service. This place is more expensive than your local chippy, but as an eat-in experience it was a cut above. The food was as good as fish and chips gets!
Iain Waugh . 2024-05-06
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Ordered two lots of two battered sausage and chips 17 mins before closing. Took the order back to the car without checking as it was raining. Was only 1 sausage in each box and the chips were very underdone. Soggy would be an improvement, these had a raw potato texture. Went straight back to the restaurant but they had closed (19:57). Very disappointed as have always been impressed by the Salt and Malt by Chew Valley lake.
Katie Stephenson . 2024-05-05
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Once the large bay windows are open, you can eat almost on the port. Excellent fish & ships. We had a great time!
Frédéric Fleuri . 2024-04-29
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Good fish and good potatoes. But the girl who was serving at the bar that day was very stupid.
Abdías Simón Trigueros . 2024-04-28
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Over 23 quid to get a large cod and chips with tartar sauce x2 delivered. Cod was tiny and bland, chips were undercooked and soggy, and the whole lot was cold. Don't know what's happened to this place but it's a real shame as it used to be amazing.
Jenny Phillips . 2024-04-27
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I especially love the gluten-free options
Diane Sansom . 2024-04-16
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Chips and their batter is just sooo good.
Amarmurun Sunderya . 2024-04-13
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There were 4 of us and we had a good time. We ate a lot and well. The fried fish was spectacular in my opinion. Recommended to everyone. Also because there are gluten-free options. Perfect service.
l'uomo di casa . 2024-04-12
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Salt and malt- wow! Fantastic tartare sauce which in Bristol is a difficult find. I went for a simple fish and chips which did not disappoint. Great service . Lovely seating to the harbour and lovely decorations with the booths that had a terrific distortion! I am forever in awe of the tartare sauce!
Sol . 2024-04-07
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I've been to their other restaurants so now the food is going to be lovely. Cod was lovely, chips crispy, the seasoned peas with garlic were lovely. Downside is having to perch on high stools to eat which I found uncomfortable
Caroline Harrison . 2024-04-04
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My son and I had sausages and chips today. My son says he loved it, especially the battered sausage. The chips were the ideal size for a 9 year old. He only complained that the sausage could have been bigger. He wanted me to write his first review, so here it is! 😏
Justin Myers . 2024-04-03
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spent £40 on food. sat outside as it was a nice day. Unfortunately it started to bucket down with rain. We grabbed our 2 young children age 3 and 4 who had coats without a hood and went and sat inside. A gentleman came over within no time and told us to get out of the restaurant with take away food. I think it’s awful customer service considering the circumstances. Won’t be visiting again.
Tayler Hale . 2024-04-01
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was sat outside with a take away. Started to rain and i had my 2 children with me age 3/4 so we quickly went inside out the rain to eat our food. The gentleman told us to get out as we weren’t allowed to eat in here considering the circumstances.Awful service from a restaurant when you have 2 young children.
Brooke hale . 2024-04-01
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We came in at a busy time when all of the tables were booked, but they managed to sort us out a table anyway. The food was delicious and perfectly portioned. I would highly recommend this if you are a lover of seafood!
Christian Woof . 2024-03-30
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Pretty poor fish and chips. Unseasoned both, peas pretty lazy; tartare sauce only actual solid element on the plate. Fish was pretty mushy and wet, was fairly convinced it was from frozen. Batter was nice and crisp, but fairly immaterial when considering the quality of the flesh.
Chad Whitaker . 2024-03-29
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Everyone we asked during our trip to Bristol told us to head down to the Cargo section of the city to enjoy the restaurant offerings. We originally were going to go to the poke place just a few doors down, but when we realized there wasn't any inside dining option there we quickly settled on Salt and Malt. Their delicious seafood options drew us in right away and learning they are dog friendly sealed the deal for us. We'll have to come back again for oysters as they had run out by the time we arrived to eat dinner. Not to fear however! The scallops appetizer and anchovies were lovely. The seafood stew I had for my main dish had an especially wonderful rich flavor profile. My husband enjoyed an Asian fusion style cod burger and chips. I also loved the spicy margarita that I tried. Our server, an Irish expat, was especially kind and took a genuine interest in engaging with us. We will definitely visit again when we come back to town!
Valerie Leon . 2024-03-29
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The crunchy cod fish and chips are crazy! Spectacular. Perfectly cooked fish. The Korean burger is also delicious. Nice place with charm, warm and very friendly service.
Jose Enrique Carceles . 2024-03-28
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Great fish and chips. There's a selection of other fish too.
Sara (Sara) . 2024-03-23
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My thing with a chippy is, I believe you should be able to pick up and hold a piece of fried fish. Alor of place has wet batter but no salt and malt. I've been here many times and it has consistently been amazing. I usually take out but decided to eat in which was busy given it was a Saturday afternoon but even still they hit the mark. It is expensive at £14 but you get what you pay for. I always forget to ask if they have scrumps though.
tye boyce . 2024-03-19
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Only been the once .Great atmosphere especialy today on St Patrics day
ken kinghorn . 2024-03-17
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Honestly, some of the best fish and chips you'll ever have and a total 5/5. The only reason I am rating this down is because of one incident where the server woman with an orange "Karen" haircut turned me and my partner away from the takeaway, 20 mins before close. Even though her colleague said they could still serve us at the time... This left us feeling rubbish as they did not treat us with respect and there were still lots of other customers getting their order when we arrived... All other staff have been excellent and never had a problem. However, me and my partner still go here often (top 10% of customers according to google) as they make very tasty food and everyone has their bad days. I'd recommend getting the food to takeaway, as the portion sizes are much smaller if you eat-in but it's an experience I highly recommend for anyone in Whaping Wharf
Robert Taylor . 2024-03-16
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Great staff great fish and chips
jack moores . 2024-03-14
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Portion size too small given the price (visited august 2023)
William Capps . 2024-03-13
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Very average food for the price. Waiters seem like they cannot be bothered to serve you, not welcoming, no atmosphere just a very strange vibe. Curry sauce was awful, in my opinion had a very cinnamon taste, chips I must say were alright but the rest was not. Frickles were also very untasty. The place feels like a tourist attraction for people to visit and neglects to actually produce a good level of food and service. Had been looking forward to dinning here and I never leave a negative review but the atmosphere and the staffs attitude on top of the bang average food I wanted to share. On a whole for the price it is not worth it.
Harriet Powell . 2024-03-10
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PLEASE for the love of God put the vinegar on before the salt next time. These chips were so unseasoned despite my asking for "a load of salt and vinegar please!". Or maybe leave the salting and vinegaring up to self service like most good fish and chip shops. Also, the cheek of charging 20p for sachets of ketchup when they have a HUGE bottle that they use to serve (regular human size) portions of ketchup for the restaurant.... The fish was nice I guess, I would be happy to pay the price if the chips were palatable. Also they charge £6.50 for a takeout tinny
Jared Cornish . 2024-03-10
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Some of the best fish and chips I’ve ever had! The haddock was incredible and the mushy peas were incredibly flavourful.
Vikki Gilmore . 2024-03-09
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Really nice for a meal in, bit pricey, soggy chips and very sweet brioche buns, but a largely positive experience.
Rory Nell . 2024-03-03
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Worth the walk from city centre 😊
Ro Cortes . 2024-02-29
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Average to good fish and chips, indifferent service, the place is small, uncomfortable and noisy. The prices are normal, but if you take into account the space and the amount of food, it would be called expensive
Ηλίας Καψούλης . 2024-02-26
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Charged me £7.50 for diet cokes, never arriv. I got only £ 6.00 voucher from Deliveroo. A bunch of scammers.
ania chat . 2024-02-23
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Ok, so it’s a bit pricey, but honestly worth every penny. Decided to treat ourselves and go full Monty - cocktails and a bottle of wine so We got there early, was nice and quiet and atmosphere lovely and relaxed. Service always friendly and attentive and food fresh. I recommend going early for candle lit dinner.
Timm Schofield . 2024-02-14
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Very beautiful location. Excellent fish pie and truly superior service. Recommended!
Andrea Pradella . 2024-02-14
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A very good fish & chips and excellent service. And the oysters very good too.
Tomas Merayo . 2024-02-11
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I thoroughly enjoyed my experience. Dined in on a Friday evening. Lots of people ordering takeaway and the restaurant was reasonably busy but service was good. Had the scallops to start and they were both huge and delicious. Had scampi for main. The portion was excellent, super tasty, chips were proper chip shop chips, and mushy peas were delicious too. Also had 2 cans of a lovely cider. Looking forward to returning.
Tom M . 2024-02-10
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Great Haddock! Last time I tried the Fish burger with the wasabi which was delicious 🤤🤤🤤. Very good service too :)
Dimitrios Tsolakidis . 2024-02-05
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All Batter is gluten free - Wonderfully light & crispy, like tempura. Very relaxing.
Erica Lawn . 2024-01-27
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Great GF fish and chips + crushed peas. Beers front Bristol beer factory were excellent Staff friendly and views interesting
Andy Lawn . 2024-01-26
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We were a party of five and were seated at short notice very quickly. Really friendly staff, delicious food and at reasonable prices. Love this place and will definitely be going back!
Ian Smith . 2024-01-23
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Good portion food, however the fish lacked seasoning, sausage was average. Ordered a takeaway to sit outside, tried to put up the umbrella up as it started pouring with rain. The waiter stoped us from using it as all umbrellas were broken and then refused us entry into the restaurant. Had a lunch in the cold rain, poor service & lack of common sense.
Heinrich Koorts . 2024-01-03
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Excellent food and service. Not cheap, but worth every penny.
Adam Grady . 2024-01-03
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Delicious food. The Christmas portions were too big and it was difficult for me to finish it all.
M P . 2023-12-28
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Lovely place and very local for Bristol harbourside. Staff friendly and helpful. Food overall good, but I had the fish soup which had one single, albeit large, whole, in-shell prawn at the bottom, as well as in-shell mussels. Two weeks on this still puzzles me, as no peripheral was made to accommodate this - no plate for the inedibles, no hand wipe to remove soupy shellfish residue from the consumer. Soup was otherwise tasty and I enjoyed it, but I don't understand the logic. Clearly I am a lowbrow, but I don't expect to be fishing (ha) around in a soup bowl to undress a prawn.
Golden Joy . 2023-12-19
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Un lugar MUY RECOMENDABLE. Las camareras muy atentas y simpáticas. Y la comida en general, muy buena. El fish and chip exquisito. Algunos platos pueden parecer algo escasos. Un ambiente muy bonito junto al puerto. Sin lugar a dudas, recomendable. La pena es que no hablaran español. Pero es lógico
Jose Maria Cardeñosa . 2023-12-10
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I went to this place as a friend told me they served the best fish and chips in Bristol and I can very glad I came here! The food was so fresh and very qtasty and staff very friendly. I will definitely come back in my next visit to Bristol.
Stephanie fernandez sanchez . 2023-12-08
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Food was good but chap serving made special effort not to smile or say thanks
Christopher Paine . 2023-12-07
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Delicious food and amazing service. Me and my toddler love the fish and chips and the fried pickles! We will definitely be back!
Aurora Dryden . 2023-11-24
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Just popped in for some food it wasn't busy and was stood at the counter asked to order but was ignored. In the end the chef could see what was happening and came out from his station to take my order thankfully he was on the ball.
SJN N . 2023-11-17
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It’s never easy finding an exceptional Fish and Chip restaurant, but we found one here at ‘Salt & Malt’. The gluten free batter coating the fresh cod was delicious and was complemented by the crisp chips, crushed peas and tartar sauce. Perfection!
The Clarks Noe . 2023-11-16
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We were disappointed with the experience. My partner ordered a cod fish and chips which had skin, they kindly brought another one without skin which looked and tasted like haddock. I had fish soup which wasn't exceptional but it was tasty and fresh. The waiter that took the order had a facial expression that suggested surprise or disappointment for the order made which could have been avoided. The venue is not bad, close to the Bristol harbour, potentially offers also a view over it.
Raimondo Romanazzi . 2023-11-11
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Seafood selection was a bit too oily, but tasty nevertheless. The battered sausage was also tasty. Many flies everywhere, fruit flies, which make me worried about food quality. Overly expensive, not worth it for the price, but an interesting experience
George Catalin Muresan . 2023-11-04
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Great fish and chips. Come rain or shine!
Joe Wentworth . 2023-10-24
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Amazing food & service. Proper chips and gluten free batter, best fish & chips in Bristol. 10/10 would recommend
Nia Sandy . 2023-10-22
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Really good spot, freshly cooked to your order with lovely staff. A real must at the harbour
Ben Smith . 2023-10-21
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Awesome Fish & Chips & Perfect Service!
David Probert . 2023-10-21
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Delicious food in a lovely warm environment 😁.
Lynn Adam . 2023-10-17
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One of the Best sea food in Bristol
Zar Nabizadeh . 2023-10-09
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Had take away haddock over cooked and not fresh very disappointed chips were good though
David Price . 2023-10-08
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I am sorry that your food here tastes nothing like your original restaurant in Chew Valley. The haddock is extremely dry, very small portion and your famous triple fried chips is under cooked (soggy). The one dish used to make your brand stand out was your fish and chips is completely lost. Your mussels with bread…. Who put the piece of bread under the mussels? It is all soggy. Very soggy… it became some sort of inedible texture. And the sauce was so thin…. I was very disappointed today.
L Yu . 2023-10-03
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I had fish (cod) and chips to takeaway and felt that it was pricey for what you get. Didn’t taste bad but didn’t think “ooh this is good fish and chips”. They must be doing something right though as there’s always a queue every time I’ve walked past on the weekends.
Jay . 2023-09-28
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Very nice people. Not very nice fish and chips
Irene Garcia Rovira . 2023-09-27
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Overrated. Tiny piece of overcooked, overpriced haddock with cold chips. Gross.
Rich . 2023-09-26
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Best fish and chips in Bristol. Must try. Only one issue no one picks up the phone to arrange for booking . Do not go without booking.. can do it online .. but not for parties bigger than 4
hasan Akbar . 2023-09-23
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Nice young staff in atmospheric location. Terrible food. Crumbed Scampi all crumb barely any scampi. Bartered cod supposed to be Gluten Free was not. Mushy peas not seasoned. Come on guys it’s not that hard!
Lucinda Thaw . 2023-09-20
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Delicious fish and chips. Beautiful location. Apple mohito was the only one small disappointment.
Ewelina Leśniak . 2023-09-10
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Came across Salt and Malt after visiting the SS Great Britain. This is a little gem great place to stop for a bite to eat. The staff are friendly and welcoming, food was cooked to order delicious crispy battered fish and chips. Would highly recommend
Christine Robinson . 2023-09-07
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Nice place but noisy when busy food ok but nothing to get excited about 🥱
Mark Pearce . 2023-08-20
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Used to be our favourite place to eat but although the food is nice their portions/prices are terrible. Kids halloumi and chips is a joke £7.40 (with ketchup) for small chips and one tiny bit of halloumi. When asked how much just the chips cost they said £3 so that’s £4.40 for the halloumi and sauce. That’s outrageous. Last time we’ll come here.
russell watts . 2023-08-09
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Great place with amazing food. We had two plates from the menu and one out of the menu. All of them were really good, although a bit pricy.
Lena Vázquez . 2023-08-06
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Ich wollte, wie jedem Aufenthalt im Vereinigten Königreich, mal wieder Fish & Chips essen! Ich bestellte eine große Portion, welche in Preis und Menge überzeugte! Zudem geschmacklich sehr lecker! Nur zu empfehlen!
M. Arloff . 2023-08-04
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Seafood lovers, look no further! If you’re in Bristol do not liss that amazing spot. Staff is super friendly and the food is great. Really advise the mussles and the grilled cod in garlic butter! Staff is super friendly and accomodating! The view on the harbour is great and we’re next to the M Shed museum.
Jun dooz . 2023-08-01
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Leider nicht flexible bei Kundenwünschen!
Alex Herzog . 2023-07-31
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Fabulous lunch. Best toastie ever - pulled pork gherkins cheese and mustard! Also amazing waffles with apples, ice cream etc. great service and great venue. Go guys!!
1521 Opinions
Stay elsewhere I would like to tell the experience my partner and I had staying at this hotel. The blows get even lower after you checkout. We stayed in this hotel, the night of a fire. It wasn't a positive experience from checkin to this day. We get that stuff happens, but if you have a business that positioned in the hospitality, perhaps train your staff , particularly your after service staff, that's the industry they are in. We are a couple that had resided in Northern England for many years and decided to return home to Australia. This involved us doing a "goodbye tour" which lasted for about 3 months while we saw a lot of the country before we returned to Australia. We stayed at many Radisson blu's along the way and this was by far the worst and it wasn't due to the hotel fire. From checkin, we we're told our carspace that we reserved was no longer available and I had to transport all our worldly goods from our car to our room, about a mile away, which was a decent amount as there wasn't a place to set-down in front of the hotel. Mistakes happen, we get that. My partner, who was waiting for a back operation was annoyed, but understood, another unnecessary and exorbitant cost to our accommodation. We'd reserved a space so I could take all our luggage to the room, by myself. We get to the room, which was knackered and shrouded in darkness. Once we opened the curtains, a lovely view appeared. Until the time of the fire, the hotel was rather uneventful, which was appreciated. When the fire arose, we were evacuated by the hotel manager, while rather understandably hostile, did a great job getting us all out. We assembled in the evacuation zone and about 100 people were there, many "fans" too. We were told to go to a nearby hotel, where we were given refreshments and told to wait for further instructions. This all unfolded in the late evening. The receiving hotel was gracious, and accommodated us well for several hours. When it was time for us all to return to the hotel, as directed by the Radisson Blu staff, we were left outside in the rain with the police for close to an hour while the staff continued to check the hotel was safe for entry. The hostility that was met by at least 10 guests was unsafe and we questioned our safety standing there. I get that the hotel can take bookings from whoever, but, one guest was clearly on methadone and needed their medication, older alcoholics kicking off with the police as to when they could resume their schedule and another stating their didn't care their room was on fire as they're entitled to stay there as they'd paid for it. It was a totally unsafe environment for people to be at that point. People were about to kick off. We used the stairs to return to our room. The fire alarms were still going off for several hours after our return. Sleep wasn't exactly possible that night. The following day came for us to checkout. We were given no information as to what had transpired or any gestures of good will. A couple in front of us were given a 20% discount on the spot and felt the need to tell us about it, which, we heard from the staff member. We were offered nothing, no explanation of even an apology, not that we'd asked for anything at that point. We enquired as to what happened with the fire and we were told that they couldn't talk about it, absolutely egregious, brushing it over like it never happened. After having to transport all our luggage back to the car, I was indeed unimpressed with the hotel. My partner who made the booking, reached out to the hotel with hopes of receiving a discount. He was met by an out of office that said they will take 5 days to respond as they're simply too busy. By this point, I couldn't have cared less. What an insult to injury. Upon response from the alleged busy person, they told us they would offer us nothing and we were basically made out to be liars, even though, we heard from a from desk team member that a discount would be applied. We paid full price for a smoke smelling and alarm riddled room we couldn't really use.