Radisson Blu Hotel, Bristol in Bristol, City of

Stay elsewhere I would like to tell the experience my partner and I had staying at this hotel. The blows get even lower after you checkout. We stayed in this hotel, the night of a fire. It wasn't a positive experience from checkin to this day. We get that stuff happens, but if you have a business that positioned in the hospitality, perhaps train your staff , particularly your after service staff, that's the industry they are in. We are a couple that had resided in Northern England for many years and decided to return home to Australia. This involved us doing a "goodbye tour" which lasted for about 3 months while we saw a lot of the country before we returned to Australia. We stayed at many Radisson blu's along the way and this was by far the worst and it wasn't due to the hotel fire. From checkin, we we're told our carspace that we reserved was no longer available and I had to transport all our worldly goods from our car to our room, about a mile away, which was a decent amount as there wasn't a place to set-down in front of the hotel. Mistakes happen, we get that. My partner, who was waiting for a back operation was annoyed, but understood, another unnecessary and exorbitant cost to our accommodation. We'd reserved a space so I could take all our luggage to the room, by myself. We get to the room, which was knackered and shrouded in darkness. Once we opened the curtains, a lovely view appeared. Until the time of the fire, the hotel was rather uneventful, which was appreciated. When the fire arose, we were evacuated by the hotel manager, while rather understandably hostile, did a great job getting us all out. We assembled in the evacuation zone and about 100 people were there, many "fans" too. We were told to go to a nearby hotel, where we were given refreshments and told to wait for further instructions. This all unfolded in the late evening. The receiving hotel was gracious, and accommodated us well for several hours. When it was time for us all to return to the hotel, as directed by the Radisson Blu staff, we were left outside in the rain with the police for close to an hour while the staff continued to check the hotel was safe for entry. The hostility that was met by at least 10 guests was unsafe and we questioned our safety standing there. I get that the hotel can take bookings from whoever, but, one guest was clearly on methadone and needed their medication, older alcoholics kicking off with the police as to when they could resume their schedule and another stating their didn't care their room was on fire as they're entitled to stay there as they'd paid for it. It was a totally unsafe environment for people to be at that point. People were about to kick off. We used the stairs to return to our room. The fire alarms were still going off for several hours after our return. Sleep wasn't exactly possible that night. The following day came for us to checkout. We were given no information as to what had transpired or any gestures of good will. A couple in front of us were given a 20% discount on the spot and felt the need to tell us about it, which, we heard from the staff member. We were offered nothing, no explanation of even an apology, not that we'd asked for anything at that point. We enquired as to what happened with the fire and we were told that they couldn't talk about it, absolutely egregious, brushing it over like it never happened. After having to transport all our luggage back to the car, I was indeed unimpressed with the hotel. My partner who made the booking, reached out to the hotel with hopes of receiving a discount. He was met by an out of office that said they will take 5 days to respond as they're simply too busy. By this point, I couldn't have cared less. What an insult to injury. Upon response from the alleged busy person, they told us they would offer us nothing and we were basically made out to be liars, even though, we heard from a from desk team member that a discount would be applied. We paid full price for a smoke smelling and alarm riddled room we couldn't really use.

We stayed here over the weekend after visiting London. It was in a great location next to amazing food, bars and transport so made our stay so easy. The beds were super comfy and the staff were lovely. Buffet breakfast was also amazing would def stay here again.

Amazing stay. The staff were lovely, the breakfast was delicious with lots of choices. The location was right in the centre of things but wasn’t loud from the outside. The rooms were spacious and clean and very modern. With the bed giving me the best sleep in a hotel ever!!! Would stay again

Lovely one night stay. Fab corner room with stunning views. Staff lovely. Breakfast reasonable quality and price. Not the most soulful hotel but a lovely, comfy place to stay.

Lovely view from the 12th floor with the perk of 2 views if you manage to get a corner room. The hallways come across as a bit dated, but the breakfast and lobby are temporary and more modern. Very spacious room and bathroom. Definitely missed some plugs near the bed, glad I always bring an extension lead.

Really good location and the staff are so friendly! There’s also a small amount of parking which was a good price, something that’s hard to come by in Bristol. The rooms really vary in quality so I’d say they’re in the process of updating them but it’s all really clean and tidy so can’t complain!

Rooms are as described in other reviews, musty, in desperate need of a refurb & not enough plugs. If you're used to Radisson hotels, this may have the name but the rooms are way off that level. Service upon arrival was disappointing, also the room card frequently stopped working so I had to keep getting a new one throughout the stay. Also breakfast is self serve unlike other Radisson hotels. Location is great, very central.

I strongly recommend this hotel for both vacations and business trips. The staff is welcoming and very friendly. The location is very convenient, as it’s located close to the most vibrant area of the city. Also, as there are different bus stops just outside the main entrance, the commute to other areas is easy. The breakfast is very good.

Fabulous hotel, the higher your room the better the view.

Amazing staff bed was wonderful room was a bit dated but what a lovely hotel

Very beautiful place to stay, just in the heart of the city. Special thanks to Mariia who made my stay special. She went above and beyond my expectations, top notch customer service. Will definitely come to stay again.

Had a 1 night stay in November for a trip to Bristol. Great location, friendly team and right next to a supermarket. Can't fault it. Decent ninth floor room, a little grubby in places but that could be age related.

Staff was always polite and ready to help if you needed them, would definitely recommend the radisson to family and friends..