Sainsbury's Cafe in Thanet

My wife, my baby daughter and I decided to have a spot if breakfast after a brief shop. We waited around 30 minutes for one large breakfast and one small in a not so busy cafe. The cafe boasts great views from the floor to ceiling windows. It would have been nice if the food was just as nice but unfortunately it wasn't. We both found the food to be cold and the toast was more like bread. The only positive about the food was being able to substitute something if you would rather have something else. In my case I took out the mushrooms and replaced it with a has brown.

Terrible. Waited an age for a bowl of soup. Could see into the kitchen area where staff were plating up food. They were not wearing gloves, handling food, touching hair and face. Grim!

I dont understand how you place an order and people who arrive 20 minutes after get their food first even though it’s the same dish as what you ordered!?!?? I went to chase and was told it was next!?- good job I asked or I don’t think it would arrive at all!

Slowest service of all time. Won’t be coming back.

Asked for beans mushroom and tomato on a separate plate gave it all on the same plate said they would remake it but just moved them onto another plate leaving all the residue and even a couple bake beans not even hiding the fact they didnt remake it the food came back cold aswell i am not happy

My visit to Sainsbury’s cafe at Westwood cross was very pleasant! Made even more so by Amy who went above and beyond for me and was an absolute delight, it made my day.

I can honestly say for a supermarket that is supposed to be a premium supermarket this cafe is the worst cafe I have ever been to Where do I begin first of all greeted the staff just talking to each other in the back area of the kitchen ignoring the queue of customers waiting Then greeted by a very pleasant young lady who called me darling six times I order two toasted sandwiches and two coffees to be told darling our coffee machines being broken for weeks only got filter or tea. I was then asked if I would like my sandwiches toasted yes please when I received the sandwiches they were basically toasted on the top and not the bottom so a Soggy Bottom crispy topped sandwich I had I went to find a table to sit 80% of the tables were dirty not being wiped. I would definitely recommend to stay away from Sainsbury's cafe save your money and go to a good old working men's cafe

We used to come here every week when I take my mum shopping and every week it’s got worse and worse , the food takes a ridiculous amount of time we’re talking 45 minutes for two bowls of chips and a cheese toastie , the fridges don’t keep the drinks cold, and if you dare ask for any ice well if looks could kill ! that’s all I can say , The food is undercooked when it does arrive , The chips we got look like they’re just been shown the pan and then put on the plate. The tables are never cleaned they are always dirty , they never bother refilling the cutlery tray up so that’s always empty , half the time they don’t serve any hot drinks because the machines is permanently broken. Such a shame as Sainsbury’s used to have a really good reputation would’ve always put Sainsbury’s and M&S together for shopping experience for food for quality, not any more, to be honest, I’m surprised this is even still open. It’s such a shame ! Sainsbury’s You need to pull your socks up on this one !

Omg I Q for 20 minutes and paid for two main meals then sat down at a table and waited another 45 minutes before we got our warm ham egg and chips never again am sorry Sainsbury's this been the 2rd time

Ordered a bowl of chips and waited almost an hour for them to come out. No one apologised for the wait just put them on the table and left.

The food so ok but the place is practically empty and we’ve been waiting for 45 minutes already. The place is bleak, I love minimalism, but this place is just desprsssing.

It took 40 mins, to get my vegetarian breakfast. Then the lady who delivered it didn't say anything to me and no smile, your very understaffed. Not coming back again

Waited an age despite it not being very busy. Children's portions were toddler sized too.

Bought a tea cake with butter went for a knife to find cutlery rack filthy With only 4 Dirty knives Asked for a clean one to be told haven't got any they are all in the dishwasher and they couldn't wash me one of the dirty ones I then noticed they gave one of the dirty knives I had handed in to a lady behind me So had to use a spoon to butter tea cake Looked around at the floor with scattered crumbs and dirt that looked like it needed a good clean 5 tables were full of leftovers etc and the return racks were full all the time I sat there With the young lad bringing out orders and ignoring the leftovers This was a nice place for a cuppa a year ago but now very dirty and the big broken window with chairs tied around it doesn't look very good or safe Also the toilets are disgusting with no toilet rolls in the disabled one

Horrible !!! Bad, VERY BAD, waited over 50 mins for our meal to arrive when finally did it was cold, when asked the waiter to clean our table they just pointed me towards a dirty cloth and some spray that were sitting in a shelf, you cannot be this bad even if you try it … DO NOT RECOMMEND !!!

We visited here today for clothes and then decided to try their all day breakfast . We were totally amazed at what,we got for our money . Will definitely try again.

I can’t comment about the food. But for a coffee was served by a very friendly Amy.

Tables needed to be cleaned. Otherwise good food and quickly served.

First and last time I use it. Very slow service, dirty tables and floor. Had fish ginger sandwich but in thin soggy white bread and cold. Really terrible in every way. First time we stop for a bite there but certainly will never eat or drink in there again. It might have 5 stars but I give it one for the state of the place and quality of food. Being a lovely reasonably newest shop we thought it would be nice but really the worst shop cafe we ever drunk or ate in.

Service is terribly slow. We waited 10 minutes just to place an order and then told we had a 25 minute wait for food. Not enough staff, one person making hot drinks, one on the tills but they are then distracted with serving reheated food like toasted sandwiches etc so the queue builds up and it all moves so slowly. This has been going on for ages; management really need to look at it

Well cooked breakfast,best eggs for a long time.Service great staff polite and friendly So good yesterday that we went again today

It was marvellous! We were served by Aga on the coffee machine and got the impression that she really loved her work. Food was punctual, and was spiffing. The bread came pre-buttered to an outstanding standard. The meat was of good quality and the egg was well fried, the hash brown was crispy and the mushroom was just perfect. The beans were delicious as well. The food on the whole was hot and delightful! The coffee was really nice and hot. The tea was great- I enjoyed that you could pour your own milk. This wonderful cafe is a splendid place to take your family for a relaxing breakfast.

First and last time using this cafe tables dirty long wait and food awful. Only ordered a fish finger sandwich the worst I have ever seen or eaten what an awful let down for Sainsburys

Unbelievably slow. Waited 30 mins to be told they had run out of jacket potatoes for the kids meal. What did arrive was overcooked and cold, but it didn't really matter as our daughter had already filled up on snacks by that point. There was one polite member of staff, the rest were grumpy. Thought it might be OK here but was terrible. Judging from the other reviews it looks like they should just close this café

Same as all the other reviews... Ordered food and sat there for over 45mins waiting. Absolute joke!! It wasn't particularly busy. Nothing on a basic fry up takes 45 minutes to cook. Not sure what they get up too in that kitchen but someone needs sacking and replacing. Wouldn't go there again.

We went in for fish and chips it was terrible fish was dry and the batter was awful how can you go wrong with chips but you did .never will we go back again.You need to go to Morrisons and see how they cook fish and chips loverly

Nice English breakfast, love it

Best English breakfast I ever had

Great for a coffee and quick snack

Fish and chips was terrible. Boxed fish, spoon of peas and a small handful of chips for £6.30

As with any supermarket café one was never going to be blown away by the food, the atomosphere, or the décor. Nevertheless, on paper, it's a fairly cheap and easily accessible place to eat with food that is... fine? I guess? It's serviceable with nothing to condone or condemn but the wait for the food and the temperature of it is always a gamble. The seating is also fine, with locations usually being clear and clean but this again is subject to change depending on how busy it is and how strong the employees' coffee was this morning. All of this might lead to an unimpressive, but respectable, 2.5/5 if it weren't for the service. I'm not one of those people who demands "service with a smile", getting all offended because the attendant wasn't enamoured by my resplendent entrance into their budget establishment. What I do object to is being called a liar straight in front of me. I ordered a cooked breakfast and when asked "any drinks?" I said "fruit tea, please". When I went to the drinks station and gave my order the lady looked very flustered and went off to find the fruit teabags. She then asked the attendant on the till where to find them, whereby the attendant responded "I ain't put no fruit tea through, see? (she shows a receipt) It's 10p more than normal tea. He's trying to have you on, but serve him anyway". They were only about 2 metres away from me, inexplicably referring to me in the third person, accusing me of some dastardly plan to rob poor old Sainsbury's and dupe the hapless workers out of 10 entire British pennies. I would have gotten away with it too if it weren't for those meddling OAPs. Now if Sainsbury's wants to staff their eatery entirely with people who look like leather coin purses that's fine by me. But don't be surprised when their decrepit bodies mishear information. Then, don't be surprised when their lobster brain gets all defensive about the mistake they made. Furthermore, don't be surprised if they snip at the customer as a response. Finally, don't be surprised when nobody comes back.

Don't bother go to McDonalds We waited 35min for a breakfast and tea went cold and toast was burnt nothing more to say well-done Sainsbury's Great customer service NOT

Waited far too long in the cafe having ordered just 1 meal.Had to chase up after 30 mins and no more than 6 people in the cafe at the time.Pity as it has such potential and the food is of good quality when it finally arrives hence 2 stars.

No cutlery had to stir tea (not pots anymore) with straw. Waited for luke warm food. Tables Mostly dirty and not cleared. Staff minimal and stressed. Sort this out sainsbury.

This has the potential to be a good café. Prices have recently increased by 15-20%. But there are not enough staff which leads to unclean tables, dirty plates left, long queues and long waits for food. Come on Sainsbury's get organised and get more staff. The café is also a mecca for the great unwashed of the local area - not much Sainsbury's can do in this regard.

Dirty tables, very slow service, barista coffee served in cold cups

Been going here for years - current store and previous one. Staff always friendly and efficient, food tasty and good value. Odd occasion when there was a bit of a wait but not post-lockdown. For a cafe type restaurant would recommend it.

Disgraceful and going down hill points not being added over last 6 months nearly 2000 nectar points lost one big con better off shopping at lidl talk about screwing customers

Our planned choice of café (Tesco's) was very busy, so me and my partner decided to try Sainsburys. From here on it goes downhill. When we arrived at Sainsbury's café, I ordered scrambled egg and bacon on toast. My partner ordered a sausage and bacon sandwich. We both ordered hot drinks. We took our table number card and sat down. After a good 20-25 minutes of sitting down waiting, I decided to go back up to the counter and ask what was going on. The two ladies who took my money and acknowledged my order, literally laughed when I asked where my drinks were, then told me they were watching, wondering when I was going to collect them..... No sorry, no instruction to wait in a certain area for the drinks when I ordered.. Just a rude response which was completely baffling considering there was no signage, or verbal instructions from any server or staff to collect or wait for them. What made it even worse, there was clearly a number of staff who literally had to walk past the hot drinks area to go to the kitchen, at no point did they think to come over and let me know how they operate. As for the food, the bacon looked like it had been cooked over a heated debate rather than a oven. The scrambled egg portion was on par with a ration book, and by the time I had finished standing waiting for the hot drinks it was stone cold.... One word, avoid. Get yourself a instant coffee and a rustlers burger and you are already ahead of this place.

Breakfast Don't waist your time rubbery bacon horrid tea cold sausages tesco over the road much better

SHOULD HAVE READ ALL THE OTHER REVIEWS Waited 45 mins in total for a straightforward English breakfast. Went and asked how long it would be at 30 mins and they said it would be there in 5 mins, it was just being played. Utter joke, people were get there orders before us and leaving. Also not cutlery left as well, person I asked walked past me twice with food she was serving before finally coming back with cutlery. It was not so busy for this level of service.

Discusting. Tables are a mess, hardly any cutlery and what there is, is dirty! Only reason people are in there is cause they are too old to travel any further. 1 star as there is no option for less!

worth a visit but be prepared to wait ,seemed for ever to get our food , and if u have ham egg chips no peas extra 80p if u want them so meal ends up at £6 chips were over done peas swimming in water .

Food is nicely prepared, hot and tasty! For the money, it's first class. Be aware that their car park, while spacious and free, is monitored by cctv and, if you overstay the permitted 3 hours, the first you will know about it is when you get a letter, with photos, of your arrival/departure and a 'fine' of £70. You have been warned!

Went early for a breakfast, not many people in. Waited half an hour for 2 cold breakfasts! Heard others complaining about quality to each other and to staff. Really don't know why it takes so long to produce cold food?! Absolutely disgusting dry cold breakfasts definitely not worth the wait. Do yourself a favour... don't eat here. Sainsbury's.... you should be disappointed in this place and have a rethink about your staff or procedures!!

The best supermarket cafe in Thanet.

Horrid place...dirty tables, with most empty ones remaining uncleared so customers had to do it themselves if they wanted to sit dow. Appalling slow service, and a 15 minute wait for a plate of slop which called itself pie and mash...never again !!

Cafe has gone down hill. Dirty tables, long wait, luke warm food, rude kitchen staff! Wouldn't recommend! 😡😡

25 minutes wait at the counter. 35 minutes wait for food. Tables not cleared or clean. Floor in places with so much food debris it was hard not to walk in. Staff appeared disorganised and upset. No leadership presence was evident. Result, Chaos. I know it is the holiday period and I know that some folk do not take as much care as others. BUT. Today (28th August at 1.30pm.) it was a disgrace. Staff at tills and hot drinks area leaving post to go into the kitchen that was chaotic. Those CUSTOMERS waiting to be served saw it all. Next time we shop at Sainsbury's we will in the eat / drink elsewhere.

AVOID. Been here so many times as I have two young children and good location. Always takes at LEAST forty minutes. We're talking like chicken nuggets and chips. Always have to question where the food is. Food always low quality as if it has been sat around for hours. Staff seem to be on a 'go slow'. In comparison, the Sainsbury's Cafe in Folkestone in TEN times better. Not the company, the staff at this specific store. P.S. Highly rate the rest of the store and will still shop there.

First of all i want to say, that the service was the worst i had ever experienced. I went there with my family and they forgot one of the orders after 1 hour and still charged us the full amount!

Not enough staff. Drinks finished long before food is out. Why does it take 35-40 mins for an omelette. This is happening every time we eat here. Going else where in future.

Dreadful. Had a cheese jacket potato. Not hot enough to even melt the butter and a small potato. Poor food and they were not even busy

I would of got a better meal if i was on death row.

Cheap and simple, breakfast fills a hole.

Just ordered a cappachino in the cafe here. Wanted whipped cream on top but the ladies behind the counter couldn't work it how to put through til..so charged me for a portion of clotted cream 60p. Then filled the coffee right to top and squirted a tiny amount of cream on it. Whipped cream pre-prepare. Not even made in store..What a rip off for 60p..i commented wow that's a small amount of cream. Is that worth 60p? And the woman just said that's how it comes.. well it isn't because it's not clotted cream..incompetent and slow staff..went to get some cutlery and it looks disgusting..not cleaned properly. Very dissapointing visit.

Nice food and atmosphere, only downside is I was told the wait for my food would be 15 mins but I had to wait 45 mins in the end. But I would go again :]

Large clean café serving a mixture of traditional English cooked breakfasts including vegetarian, available untill 11.30am.Hot food is continued to be served throughout the day. There is no table service. A friendly barista service.

lovely service, kind staff and great food ;)

Very pleasant place to meet up with friends for a good cup of tea