Sainsbury's in Guildford

Usual supermarket with mainly card accepted self service checkout. The store is cramped and could do with a revamp. Getting fed up with two prices one overpriced and the other normal price called nectar price.

Staff are always helpful and friendly, great layout

Fruit and veg is not to the standard it once was, and there is a real reluctance to open tills to serve customers

My experience relates to the Tu women's clothes section. Most of the clothes that I wanted to look at were placed on clothes rails twice the height of my reach. Please can you consider the height of females when arranging your clothes rails. There isn't always a member of staff nearby to ask to reach the clothes. On this visit, another customer who was much taller asked me if I needed help, as she could see I was not able to reach the hangers.

If you have an important event on PLEASE don’t order from this store!!! Throwing a baby shower with lots of guest pre ordered the food month before was due to pick it up at 11am but they emailed me at 5.30 am to say it’s been cancelled!!! The best bit was them offering £5 coupon to apologise! Awful service , awful communication would never trust them again!

Generally OK but some products- for example strawberries and raspberries had very short use by dates.

Great store. Good parking facilities and great staff! Very efficient in catering to all the people’s requirements. Best place for groceries and everything else in Guildford. I have changed loyalty from the Waitrose- York Road to Sainsburys Burpham.

Pretty quiet today, recent restyling is a mixed bag, while there seems to be more space, there are areas of range reduction, e.g. the jams, they used to have a very wide range to choose from, but now it is seriously reduced, where you had a good 7 or 8 types of their own brand, now there is 3. Which is a shame as we liked some of the ones no longer there, but as always it's a battle between how much space/stock you can create in a set area, so you may need to go to an even bigger store to find some items, assuming they haven't stopped them altogether.

A little on the small side but have majority of what you are looking for

Today I visited the Sainsbury's supermarket in Guildford and was pleasantly surprised by the care and attention dedicated to the flower and plant department. Wide selection of fresh flowers: The department offers a wide range of fresh flowers, with a variety of colours and types to suit every need. Attention to detail: The presentation of the flowers and plants is impeccable, with particular attention to cleanliness and order. Welcoming atmosphere: The supermarket as a whole is very well-maintained, clean and welcoming, creating a pleasant shopping experience. Negative aspects: I noticed a limited selection of perennial plants, which could be a drawback for those looking for long-term options

Very little vegan choice. No vegan cheese section (this is because there were only 3 types of vegan cheese). Disappointing. A lot better. More vegan choice.

All what I needed. Good clothing range argos too, great shop, spent more than expected, lol 😆

A good place to go for shopping

I like Sainsbury's but this one has the worst staff very rude to customers.

Nice Saintsbury's also has a Starbucks in it.

Big, bright store, huge range, nice and clean. Helpful, friendly staff and very small queues. Best time to go is after lunch, before 4pm or after 8pm

The store may be fine but the toilets are really grim.

The store is mostly great. Wide variety of products. I was not impressed at all with the customer facilities. The only time I've ever had to use the toilets and it was frankly disgusting. There were only two cubicles in the men's toilet. One was locked (no one inside) the other had a broken lock, so it couldn't be closed. Worst still the toilet was disgusting, not cleaned, there was feces on the floor! How does anyone do that?! Obviously no staff had checked or cleaned this room. I cut my visit short as I had to get home and use my bathroom instead. Check you facilties regularly and maintain them too.

Parking easy, quality and choice good. Starbucks revolting.

It's Sainsbury's. It's a big store and includes a cafe and fuel.

Popped in to purchase food and decided to check out their jeans. Very little choice for women in larger sizes but I bought men jeans instead which were cheaper and seem better quality.

Sainsbury’s Burpham staff have worked their socks off this Christmas and New Year. I hope higher up the company recognises the sheer graft that’s gone into serving a demanding public over a prolonged period. It can be stressful getting ready to entertain others. The team looked exhausted by 31 Dec! Thank you all

Terrible security searched my adhd brother making him really angry he didn't do anything so not good on that behalf but the other workers are kind and good deals

Typical Saturday shop for me ... carpark busy, shop packed , some products not on shelves. But staff at till were polite and efficient.

Expensive if you don’t have a Nectar card. If the delivery staff have to be so foul mouthed then they should be moved to an area away from the public not right by the front door.

Checkout staff available, not like Tesco and Morrisons, 1 on at 7:30, no waiting.

Always has everything we need when we pop in while staying in Guildford Can’t fault the store

A 5*, there's certainly been worse sianburys I've been to but generally has been well stocked and tidy. I've not used engaged with staff directly over the years but if I never needed to it generally means it's running a good tight ship. Well done.

Sainsburys Burpham, not everything I wanted was in stock, managed to buy the other items 😢

Good store, could be very busy at times. I really dislike very narrow parking spaces. the car can be easily dented. Like in all Sainsbury's stores, you have much better prices on many items if you use your Nectar card. Mostly good and helpful staff. Generally well stocked, but sometimes some areas not replenished.

Update from 4* to 2* Less choice of food than a few years ago; expensive. Big but busy car park. We don't visit often, but every time we are there, they check/scan our shopping, which is now very annoying. We have always had all our items scanned.

Although I do work for Sainsburys my experience as a customer was Excellent. Elliott served me on the kiosk. He was polite,friendly. Thankyou Elliott for your Excellent Customer Service.

Great partnership with Argos but we need to keep giving discounts to loyal customers

I went to Sainsburys Burpham today, Sunday 25th, my experience was spoilt because many items had been moved from their normal spot but that wasn't my main reason to be disappointed, it was because I found it so dirty, on all the shelves that I looked at, the front lip had dust and other debris built up in the gaps. I would've thought that in these days of the threat of the spread of the virus cleanliness should be the priority, even the till area lacked cleaning. I'll not be going back there anytime soon. I recent went back to this store 3/1/22 only to find that there has been no improvement in there cleanliness. I have added a photo of the scales at the self checkout, which shows a build up of dirt probably over a month's worth, most of the tills were just the same. And they want us to wear masks to protect ourselves against an invisible virus when we really need to be protected from their filth. Once again this place is still the most disgusting supermarket as the self service tills are still dirty, this is on the 10/9/2024. I complained to the staff on duty but he wasn't interested, for a supermarket they should be ashamed of themselves. 24/9/2024 This morning I went into this supermarket once again and yes just as I expected the checkouts were dirtier than ever, this time I spoke to the manager who informed me that she was new to the store, I showed her the dirt on the checkouts and her answer was that no one else has complained before, I told her that I've been pointing out the state of the checkouts for years. The manager says that she will get the issue attended to, I'll not be holding my breath.

Easy access and always room to park. Shelves always tidy and full.

Short staffed, managers standing about doing nothing

Now I say it's just okay 👍🏼 as it's like any other supermarket. They have good days and bad days. Sometimes you get someone really helpful and Sometimes they send you to the complete wrong aisle. The products are reasonably priced however they do need to do away with the necter points as it's getting ridiculous

Great of products including excellent produce.

How the !!!! Do you contact a branch of Sainsbury. The contact no on the website is totally useless.

Supermarket. Very little to warrant the adjective 'super'. Large building selling pre packaged goods at post-apocalyptic prices.

Poorly stocked and boxes of stock left lying around in aisles with indifferent customer service.

Sadly I am at a Sainsbury's almost everyday because they have everything.

A very poorly run Sainsbury’s. The stock levels are always low (especially the bread section) and the fruit/veg are rotten. Avoid!

Sainsbury's in Guildford is a top choice for prepping a Friday night BBQ. The meat selection is spot on, with everything from juicy steaks to perfectly marinated chicken that’s ready to hit the grill. Pair that with their impressive wine aisle, and you’ve got everything you need for a great evening with friends. The quality is always reliable, and the staff are helpful if you need a hand choosing the right meat or bottle.

Spacious, good customer relationship

Not sure it needs a write up! Not as good as Tesco but has most things!

Really NOT impressed with new changes

love the views great for walking

The fresh produce has gone downhill, mouldy carrots, sprouting onions and oranges that are going off all out on display to be purchsed

My favourite Sainsbury's! (...and I move around quite a bit!) Lucky Burpham.

Good selection of product, if it's in stock, which seems to be a worsening problem, especially for collect/ delivery. Loss of pharmacy was a major blow, and a turning point in its gradual decline as it becomes more like aldi over the road...

It's a mid size Sainsbury's, gets busy at the weekends. Has a clothes section, toys and gifts. An embedded Argos which is handy. There is also fresh bakery goods here, which does decent sourdough bread and kalamata olive bread. Missing a pharmacy but does have the usual medicine aisle. Recently they have added a deli section and a new freefrom section(fridge/freezers are empty here at the moment) . Since writing this review, not much has changed. The world's food section and free from section is bit bigger now though.

Only used the toilet! It saves my life.

I go here all the time! Great supermarket, rage of products, in store Starbucks and argos, good layout too

Great selection, very nice shop

There shrinking the size of the fruit and vegetables and then pricing it by item so they can charge more for each kg and reduce transport costs. It makes eating healthily doubly difficult, more peeling and less food to eat. Are any other supermarkets doing this ? Where is the best place to shop for tasty and larger organic fruit and veg ?

Big carpark, stocks most things, occasionally out of stock of random items. Has a good bakery.

Got petrol from the garage. For some reason they didn't sell steak and chips. Never been in this Sainsbury's so can't comment. Presumably it's like all the others in that it sells consumables in an efficient manner...

Get Necta points and cash back.

It was ok... usual Sainsbury's..... plus petrol..

I love shopping at Sainsbur's. Each store I've visited so far is well organised, neat, clean and tidy. Staff always helpful. Great offers - good value for money!

No complaints about the store, but I find the security team very intimating it seems as soon as I walk into he store iam followed!? I've never stolen anything in my life and never would, my little boy even said mummy that man follows us!!

Whilst I appreciate everything has gone up Sainsbury is not ridiculously expensive..I am sorry to say I shall not be increasing my Club card points especially with the increasing in utilities.

The biggest Sainsbury in Guildford Hampshire. Everything you need are here. Great superstore

Huge superstore with a stunning variety of goods. Open till late. Really enjoyed getting lost in all the isles and seeing what's available. Self-service check out was easy to use, but because we bought wine, we had to wait on an agent to authorize our purchase. Was not aware of that. But it makes sense. Only one agent was available at the time we went, so it meant we had to wait a while for her to finish with a client query. Next time, we will use the agent assisted check out in stead. But I will recommend Sainsbury's 👌

Easter Monday and no Easter eggs. Getting ready for Christmas in April?

A decent sized store with a good selection of products. Has a good sized car park too but the entrance/exit can get congested at busy times. We visited on the day Sainsbury's had their card payment issues so couldn't get much as the cash point outside had been emptied by other customers.

Plenty of parking space. Good variety of choices

Lots of varieties to buy including grocery items , kitchen items

It has a lot of variety things to buy

Not enough blue badge spaces and they are usually taken by people who don't need them as they wait for people in the store with no badge on display. Trolleys are never available outside the store. Pick up point is always blocked by people parking their cars to go inside.

The place is big, parking is free, and there is a gas station

E large variety of foods and products. Ample parking

Their self check out gave me a Scottish 10 pound note. I informed them of what happened and asked if they can change it for English note. They clearly didn't listen, cos their response was to take it to the bank to change it. I asked why should I when their self check out pushed it out. I told them to check their camera. And I wouldn't come in with a Scottish note to change it at a supermarket. They clearly didn't believe me. Don't know if it's a racial thing or what. Cos after the host said to change it. The check out ladies were questioning it, as though I was lying. Then the same host comes and questions me about it again. I told her to check the cameras. Cos I got no time to lie. In the end it got done. Although I shouldn't have to go through all of this. I been shopping at sainsbury for years and this is the worst experience I have ever had.

Superstore, conveniently close by. Not as good quality goods as its prices imply. Staff vary. Some very nice, others moody and curt. Nectar offers are restrictive. Not my favourite place to shop regularly. Sorry.

It's a supermarket and more. Good selection of items. Fuel is cheap enough.

Has everything! I do all of my shopping here and save lots of money with nectar prices.

Good size modern store. No post box though

Very easy to get in around and back out with no problems as it was fairly empty

Use this sainsbury's a lot for the weekly shop but the stock levels are consistently poor. There are always item you want missing on the shelves and always seems to be the same items. Sort it out sainsbury's

Good store with friendly staff.

Dreadful, not anywhere near enough checkouts open.

Almost everytime I go to Sainsbury's I get frustrated. Either the handheld self-scanning things aren't working or whatever I'm mainly there for isn't stocked or I can't find something simple (like a bathing loofah). Honestly, I only go here when I think they'll have something that Aldi doesn't but it's becoming more common that Sainsbury's won't have it either.

Have always liked shopping at Sainsburys, changed quite a bit since I was last at Burpham.

Enjoy walking around store seeing all their deals for Christmas

All good and prices getting better.

This is a massive grocery store with VERY wide aisles and a huge assortment of products, and very helpful employees. It was a pleasure to shop there.

wonderful. I spend my weekends here staring at the beautiful pineapples.

Very nice experience, staff could be a bit more helpful for peeps unfamiliar with there check-out equipment

Very busy on Sunday at lunchtime

They have plenty of trolleys with baby strap in seats, however they are extremely difficult to access when you’re holding a baby, so it is very very frustrating. Even if they are at the front of a trolley stack they are often soaking wet, so you are left with the same issue of having to take all of the front trolleys out into the middle of the road in order to access a dry one. They used to be kept outside the front of the store in the dry, where the disabled trolleys are, but for whatever reason have been moved. Trying to discuss this with a human on the phone proved to be an impossible task, hence why I’m left with no option other than to leave a review.

Fresh veggies and fruits are my favourites 👍

Staff always helpful, stock choices are consistent. I've noticed a whole aisle dedicated to Free-From products, which is good news!

Nice size store plenty of choice and helpful staff.

It may seem as though I always slate Sainsbury's Godalming, But, it never really changes here, shelves, especially fresh food, often poorly stocked, self checkout (Smart Shop) expect 2-3 checks a month! Trusting company!!

Please stop moving stuff around! Maybe clean the toilets, or at least give a decent clean.

Shelfs half empty, No taste the difference chiabatta rolls/Bread , fresh vegetables low, various rows with empty shelfs Saturday Lunchtime!!!!

Biggest Sainsbury's store in Guildford. Good range with Nectar discounts. Lots of parking spaces.

It’s bigger then what it looks like form map Massive perking spaces And surrounded by all sort of shops and restaurants

It's okay, more luck paying on the self scanning system