Based on 49 opinions finded in 1 websites
Based on 49 opinions finded in 1 websites
Nº 174 in 431 in Guildford
Opinions
Good food and polite, friendly, staff.
Sokratis Mathias . 2024-09-02
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So much fun! Thanks to everyone for one of the best night out!
L K . 2024-01-09
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Lovely food, fully stocked bar - knowledgable mixologists/tenders
JBDN Imaging . 2023-12-11
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Really lovely restaurant. Food was really good lots to choose from. Atmosphere was cosy warm and decorated beautifully throughout. Would recommend this place.
Sarah Holden . 2023-11-26
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My wife paid £5.50 for a cappuccino - unless they use speciality graded coffee (which I doubt) and decorate the coffee with gold leaf, then I highly doubt there is any justification for charging that amount for a single coffee. They didn't even have any lids available for the takeout 😆
Ben Thornton Music . 2023-09-16
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Popped in for a drink early Sunday evening and sat in the main bar area at the front, on a comfy sofa. It had a nice busy buzz to it but it wasn't noisy. The guy who served us was attentive and professional (wish I'd taken his name). My friend wanted a particular tea and he made genuine efforts to find it. When he couldn't find it, he was apologetic and keen to make sure my friend had a suitable alternative. That could be deemed basic service but there have been numerous occasions when that kind of effort hasn't been made. It was very much appreciated. Thank you again to that guy.
Lisa Clarke . 2023-07-26
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Lovely spot slightly hidden away on the high street. I cam here a couple of times for drinks and for afternoon tea. They have a lovely clotted cream menu with bottomless tea. A hugh variety of tea to choose from, many caffeine-free.
Iris Sirirada . 2023-06-01
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Always a great experience with friendly staff. Poppy has always been someone who goes above and beyond. The bar team provided me with honey, lemon and mint (in hot water) for my sore throat, and it worked extremely well. I also seemed to lose my credit card on the sofas; however, fortunately the bar manager found it and rushed to return it to me before I left the building. I did not catch the bar manager's name, but I am very grateful to her. Thank you and see you soon.
ANTONIO S . 2023-03-02
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Food was good. Staff were very friendly and helpful. Great atmosphere and great service. Definitely recommend.
Kerem S . 2022-10-04
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Overpriced and poor service. Very disappointing as I was only ordering drinks.
Paul Spooner . 2022-02-22
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Spa was way overpriced for one treatment. Facial was boring 😴
Araletta Hurlow . 2022-02-17
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One steak not cooked properly at first attempt, waitress was lovely and tried really hard but needed more training about dining etiquette. Side dishes made an expensive dinner even more so.
Jamie Fawcus-Robinson . 2022-01-27
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We had a tea afternoon there. The food was lovely and the service is really good
Maria Kinga Baji . 2021-12-05
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Very friendly staff who are very accommodating and engaging. Nothing was to much trouble for them. Rooms spacious and very clean with plenty of amenities safe hair drier etc. Breakfast plenty to choose. Bar prices are on a par with London food in the restaurant is very good. I would recommend afternoon tea it very popular. The hotel itself is a short walk from the shopping area and there are many old pubs and restaurants around the area. Around a 2 min walk to the pedestrian area.
William Kay . 2021-11-21
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Very cosy atmosphere. We have had an afternoon tea after a spa treatment. Really enjoyed my special treat. The sandwiches and cakes were very fresh and delicious, service was great. Would definitely come back!
Irina Romanova . 2021-11-09
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This is for a slow service and unprofessionally served coffee (no sugar but asking to pay straight away). Some tables remain uncleaned from dirty dishes/cups.
Milena Krasnikova . 2020-02-03
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Really lovely experience...Waiting staff were fab and food amazing...would defo go again...
Daz . 2019-01-31
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Very long waiting time until getting served. Bar tenders worked hard but orders from restaurant or somewhere else came after and after.
Tomomi T . 2018-11-27
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A great Christmas dinner 😊 Well seasoned chicken and some equally great sides. The cocktail I ordered ( Gin sherbert) was so-so but a great experience overall. The ambiance and decor on the other hand are very cool 😉. If you do stay at the Guildford Harbour Hotel, the breakfast buffet will be served there as well. Really good 😉
Yasmine Fofana . 2017-12-26
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Amazing food (especially the ribs - they are huge!) and great service - we had Miroslav and he made our night! :-)
Jasmin McVeigh . 2017-11-10
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We were very hungry so the waiter gave us complementary short bread biscuit to eat while we wait for our food. The vegetarian burger was delicious. The place was clean and the staff were friendly. I only gave it 4 stars because we had to wait for a while for our food.
Grateful “Totally Grateful” . 2017-11-10
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Jaz festival was on while there for afternoon tea. So loud we couldn't have a conversation. Had to wait for the breaks to talk. For what we got it was overpriced. Was celebrating my mum's birthday, totally disappointed with the food offered. They never told us when we booked a table for 7 people that a jaz festival was on & we'd be sitting by the path where the wet towels & guest to the spa would enter & exit. So no conversation possible, trollies of wet towels, limited cakes as they ran out & a bill including service charge (which we didn't pay). Not a great experience at all. At least my mum enjoyed herself with her family having a good old moan about the experience. Gave her something to tell her friends about & she won't forget this birthday treat. We had to moan after as we couldn't moan during as we couldn't here anyone.
Robert Vinall . 2017-10-29
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Went for the gents afternoon tea. Different and nice. Hotel bar/cafe was a nice touch
Barry Stoneman . 2017-10-23
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The food here is absolutely delicious. Atmosphere was good and I loved the decor. Nice bar area with a good wine selection. Seating around the bar, table and chairs and booths. Waiter was pleasant and recommended some items on the menu. I had the ribs, the best I've had in years. Portions are large, so go hungry. Prices are average for Guildford area. I've been to places more expensive but the food wasn't as nice as here. They have another restaurant on site, The Jetty. Will be back to try the afternoon tea.
Nicole Steward . 2017-08-26
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superb yummy food in atmospheric surroundings with attentive service, one of the best places to eat in Guildford, live sax music on the weekends
Shaun Attwood . 2017-07-02
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Save your money. We had a birthday party here for 15 people and got offered the pre-theatre menu which seemed reasonably priced at £20 for a 3 course meal. You get to choose from meat, fish or veggie. We put our orders on ahead of getting there and once we arrived the waiting staff seemed overwhelmed. They were bringing food over before asking for drinks and when asked if we can get a drink we got met with a hostile "your food will get cold! I need to bring your food out first" For the starters, the Prawns smelled odd and were clearly frozen and mushy to taste. The aubergine had a flavourless taste covered in bland batter. The mains, The steak was rubbery and hard to chew, Main fish seemed ok. Dessert, apple pie with custard or cream. The custard came out 25 mins after the pie and the cream was frozen!!! I have never heard of frozen cream with apple pie. It didn't even melt and you couldn't cut through it without it wanted to fly off the plate. Breakfast is a joke too at £17.50. My friend found a hair in his food, the meat looked anaemic and the eggs looked a mess. Asking the staff for something that wasn't at the table was either out of the question or a chore, Like butter or sauce. A lot of huffing and puffing and general rudeness. The staff are lacking customer service and general manners.
Samantha Bruce . 2016-11-13
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Staff need to be more in tune with their customers, we felt rushed and that makes you feel uneasy. When you spend over £80 per head, the customer is always first..
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Fresh, aromatic, flavourful food in a delightful setting with friendly, knowledgeable, helpful staff. A perfect night out.