Sainsbury's in St Edmundsbury

Me and my boyfriend asked for chicken roast and a beef roast got told they run out of chicken so I had hunters chicken. We spacifically asked for horse radish with beef roast when served as everytime it comes about 10/15 mins after meal by that time food has been eaten my boyfriend cant eat roast beef without horse radish like crumble and custard it just goes ..picking our knives and forks THEY WERE FILTHY!!!! I PICKED LOADS OUT LOOKING FOR CLEAN UTENSILS !!! THEN MEAL ARRIVES PLATES ON THE TABLE AND WAS TOLD THEY RUN OUT OF HORSE RADISH SO MY BOYFRIEND BACKED THE MEAL ASKED FOR MONEY BACK ITS A SUPERMARKET FOR GODS SAKE RUN OUT OF CHICKEN RUN OUT OF HORSE RADISH HOW??? THERES SHELVES OF THE STUFF 10 FOOT AWAY COMMON!!!!

Good for jacket potatoes and sandwiches, and anything with chips. Ambience of restaurant is awful, tucked in a corner with no windows.

good points , love the wide aisle, staff are very professional..always looks clean and organised.. Just wish it was not so expensive :-(

Had been to a kiddies party so decided to call in on the way home for a quick bite to eat. When we arrived it wasn't busy. Queued for a long while as there was only one girl on the till & one serving the food. When we eventually got to order our food, I asked for a hot bacon baguette only to be told "We've got no baguettes". Not "Sorry" or "Unfortunately" just that! I asked how they could run out of baguettes (this was about 11:00) when they had an in-store bakery? Obviously that teaser was too hard for the lady as she just sat there staring at us. Anyway, my wife asked for her panini to be heated up, got a chai latte and paid all without a "please" or "thank you" from the staff. Sat down at a clean (sticky) table and waited for our panini......and waited......and waited. In the meantime, my wife tried to drink her chai latte but couldn't as it was disgusting, tasted like just warm milk. Eventually our panini arrived on a small plate being held on by the serving ladies thumb!!! Couldn't be bothered to mention it as by this time we were starving and time was getting on. Guess what? The panini was barely warm!!!! Ate and left very disappointed. Never again, never!

Ordered 2 bacon rolls and 2 coffees. Wasn’t busy and only one person in que in front. Coffees good and very large for price but rolls took absolutely ages to come out. Tasted fine but far too long a wait for what it was.

Have eaten here twice in the last couple of months, once with the family and once with my partner and both times experienced a long wait for food. The second time with my wife was during the week, so I wanted a quick lunch so I could get back to work. The service is excruciatingly slow and we kept asking when the food would be served but it made no difference. We waited so long we were about to give up (over 50 minutes) and when it did appear it was just a total disappointment. No time to send it back so we basically ate lukewarm, unappetising food so have absolutely no intention of ever eating there again.

Went to Sainsbury's cafe late Sunday morning and ordered two cooked breakfasts. As we paid, we were told there was a half an hour wait on food which was fine. However, after an hour of waiting we went up to complain and said our food would be with us shortly. Another 15 minutes went by and still no food. A member of staff gave us our money back and we left. Seemed to be that all the people who were waiting for hot food didn't receive theirs as other people were also complaining. Won't be returning.

Myself and some family who are visiting went and had lunch in the cafe today. We were all pleasantly surprised by the high standards of service and food. Will definitely go again.

We like to say how your staff in cafe are very friendly and helpful. The service is very good tablets was all clean.And making sure we all was happy and enjoy our meals. Was very busy today in cafe whlie we was there. We noticed how busy your staff was .And still very polite and attentive. We will be eatting again at your cafe.

Shopped at this branch of Sainsburys for more than 25 years. Recently have found the staff rude and disinterested in helping. I never use now for food shopping, just use their clothing department which does provide good quality at very reasonable prices. Staff in the bureau de change are almost always at lunch and you can wait unacknowledged at the pharmacy for ages. BTW, Best and most helpful pharmacist by far in Haverhill is the one opposite the library, next to St Marys Church in the town centre.

Gave up on the hot food about a year ago because of the waiting times and quality. Have recently started eating here again but stick to cold things (salads,rolls pastries etc). However our visit this week was totally spoilt by the lack of cutlery (forks). My husband opted for salad rolls but I went for the quiche salad. As we were paying we pointed out that there were no forks and the lady told us that they would be coming out in a few minutes. However after about 5 minutes and still no forks I asked another lady who was bringing out the meals if she could get some. After a few minutes she returned and started rummaging about in the cupboards under the cutlery. No luck, and by now a small crowd had started to gather, some worrying that their hot meals would be cold before they could eat them. Eventually the first lady from the till came over and started rummaging in the cupboard- she was able to find some small (dessert?) forks. By the time I sat back down my coffee was cold and my salad had lost its appeal. Probably should also add that the knives were grubby - I put my first one into the 'dirty tray rack' because it was covered in a solid white substance - All the rest needed de-smearing with a napkin. I also had to wipe my table down. The food was fresh and edible, otherwise my rating would have been even less. The two ladies trying to cope with this fiasco were polite and doing their best - simply looks like they could have done with more help. Staff shortages happen but the 'basics' being compromised (cutlery/cleanliness) is not acceptable.

Food is good value. Waiting time for food is quite long need more staff to make the drinks whilst orders are being taken. A window in the restaurant would be nice as quite dark.

This used to be good but it's gone down hill

don't like the sausage and mash. However the service is pretty great. My food came very fast. Also coffee is nice

We visited the café for an early Christmas dinner and it was simply the stuff of nightmares! The turkey was dried, the roast potatoes cold and the Yorkshire pudding rock hard. My grand daughter had chicken nuggets (3) dried mashed potato and shrivelled up peas. The cutlery was filthy, I literally had to hunt for three clean lots. Local environmental heath need to sort this out

Love the cappuccinos in Sainsbury's eatery. Nice place for a snack before shopping. Always busy do be prepared to take your time.